Customer Reviews for Last Chance Consignment Auctions
(U-Haul Neighborhood Dealer)

146 reviews

5486 Pioneer Trail   Brainerd, MN 56401

(218) 829-1767

Location Hours

  • Mon: Closed
  • Tue-Fri: 9 am - 4 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 9/30/2022 - 11/30/2022: Closed

Services at this Location:

Contact Us

(218) 829-1767

5486 Pioneer Trail
Brainerd, MN 56401

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Fri: 9 am - 4 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 9/30/2022 - 11/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The person at the location was polite and helpful. However, due to U-haul's management this was an awful experience. This location informed U-haul that they no longer wished to be an U-haul location. U-haul has left their equipment after months of being informed.

Joshua B. 
Rating:
4.0

Location just went to 24/7 online only process. My 1st time using it. No explanation, no one there to meet at time of pickup. I called 800# listed and staff was great getting me through the process. Don't call the 218 number. Left msg 3 days prior to my pickup and never received a call back.

Craig B. 
Rating:
5.0

Wonderful, helpful, explains everything, walks you thru everything w/ the trailer. Very comfortable experience

david E. 
Rating:
5.0

Everything went as planned. The whole thing worked out well.

Tim W. 
Rating:
5.0

Customer did not leave a comment.

Kelsie R. 
Rating:
5.0

Good experience. Very helpful

Carl B. 
Rating:
5.0

Customer did not leave a comment.

Julie R. 
Rating:
5.0

Customer did not leave a comment.

Theresa F. 
Rating:
5.0

Excellent service. Friendly, professional and went above and beyond to make certain that we were taken care of. Highly recommend this rental site and make sure and check out the wonderful antique store - great stuff

ROBERT J. 
Rating:
5.0

Very easy rental

Julie R. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

The customer service was outstanding, I really, really like this place. Highly recommended.

Karl B. 
Rating:
5.0

Customer did not leave a comment.

Stacey K. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

I've rented from this location multiple times and am always pleased with the equipment and the great service! i wont go anywhere else now.

Laura S. 
Rating:
5.0

Super amazing customer service. This location was super easy to work with and make sure that i had everything I'd need before i left. Upon return he was still very polite and helpful.

REBECCA M. 
Rating:
5.0

I've rented a lot of U-Hauls in my life for work and personal use. this was by far the best experience i had, the worker was great and super helpful. cheapest price and easiest transaction!!!!! will definitely rent again!

LAURA S. 
Rating:
5.0

Friendly professional service. Very good store.

MICHAEL M. 
Rating:
4.0

Great service!

MARK M. 
Rating:
4.0

Customer did not leave a comment.

Jennifer T. 
Rating:
5.0

Easy access, convenient location, very friendly staff to help you. Will use again!

Tammy M. 
Rating:
3.0

Nobody around when dropped it off during business hours, unsure of where to park truck, uhaul return app did not work at this location unable to check out properly

Thomas D. 
Rating:
5.0

Customer service was outstanding, friendly and cordial. Thanks

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

Larry J. 
Rating:
5.0

Great customer service!

RICHARD K. 
Rating:
4.0

Your App for mobile pickup and return does not work. Had difficulty picking up and could mot return because app would only let you go so far and stop. Had to wait for location to open to return key.

Tena J. 
Rating:
5.0

He was a great person to work with

JOSEPH P. 
Rating:
5.0

Customer did not leave a comment.

Benedict B. 
Rating:
5.0

Customer did not leave a comment.

Willard K. 
Rating:
5.0

He was a nice guy and very respectful

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Excellent service, very convenient location

TIMOTHY M. 
Rating:
5.0

The location was fine, we had to drive 65 miles to pick this unit up and that was unsatisfactory, but we did it.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES L. 
Rating:
5.0

The owner was awesome; very friendly, helpful and knowledgable.

PAULA D. 
Rating:
5.0

Nothing. The fellow we worked with was fantastic. Pick-up and drop-off were fast and easy. No issues with the trailer. This was the second trailer we rented from this location in the last month to move our kids, and both experiences were wonderful. I can't say enough good things about the great service we received. Outstanding!

ROCKWELL W. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

Shawn O. 
Rating:
5.0

Customer did not leave a comment.

MARK D. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Norson C. 
Rating:
5.0

Customer did not leave a comment.

Joel N. 
Rating:
5.0

Customer did not leave a comment.

LYNN K. 
Rating:
5.0

Extremely helpful and courteous, would absolutely recommend to anyone needing to rent a truck or trailer.

SHARON B. 
Rating:
5.0

The wheels on the dollies are absolute garbage. They are way too tiny to be going up and down stairs. All u-haul dollies should have wheels twice the size then what's currently on them.

KENNETH A. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Shit is to expensive man

STEVEN S. 
Rating:
3.0

System for automated drop off not too smooth. Was not able to check in truck as supposed too but your rep on phone took care of situation.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

No complaints would rent from them again

QUENTIN G. 
Rating:
5.0

Very clean and efficient, super nice guy. Would highly recommend.

Trent G. 
Rating:
5.0

Friendly and had truck ready and warmed up.

Howard B. 
Rating:
5.0

Customer did not leave a comment.

GREGORY K. 
Rating:
5.0

Easy to do business with

KENNETH K. 
Rating:
5.0

Very friendly and extremely helpful

Robert B. 
Rating:
4.0

Customer did not leave a comment.

AMY G. 
Rating:
5.0

Great service!

Megan D. 
Rating:
4.0

Customer did not leave a comment.

Todd A. 
Rating:
4.0

Customer did not leave a comment.

john R. 
Rating:
5.0

We were treated with professionalism and common sense which was refreshing.

Robert B. 
Rating:
5.0

Very nice people, very helpful as well

Robert G. 
Rating:
4.0

I was supposed to get a bigger trailer and pick up at a different. The trailer was not there and the location was not even aware of my reservation. Very frustrating that I had to drive to different locations trying to find a trailer and was on hold for a long time with uhaul. I was able to find a different location that was open but had a way smaller trailer than I needed. Uhaul did give me a $50 refund but a very poor experience overall.

Savanna J. 
Rating:
5.0

Thomas Rolfson is great at what he does he is so helpful. Thank you for everything you did to help us get through this move.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Brett T. 
Rating:
5.0

Customer did not leave a comment.

Tom K. 
Rating:
3.0

The guy who helped us was good. Except he gave our truck to someone else and had to have them come back so we could take it. He said he was going to give us some free miles because of this but still ended up charging us the full amount any way. Truck ran good but disappointed in the price.

jamie H. 
Rating:
5.0

The owner was fantastic! Super organized and showed me how to use the trailer. Really impressed!

Jennifer T. 
Rating:
5.0

The gentleman who helped me was extremely helpful, paid close attention to detail and genuinely wanted me to have a positive experience.

Jeremy M. 
Rating:
5.0

Great service picking up and convenient return

JAY J. 
Rating:
5.0

Customer did not leave a comment.

Dan G. 
Rating:
5.0

Location s. Be open on weekends

DUANE B. 
Rating:
5.0

I tried calling customer service 800 #.for a questions, was on hold for 20 mins.I hung up.that was very disappointing, and should be (looked at)you are saying That I am not important, having to wait.

Timothy I. 
Rating:
5.0

Individual that checked me in was courteous and unhooked the trailer.

Jon B. 
Rating:
5.0

Customer did not leave a comment.

tom S. 
Rating:
5.0

No improvement needs to be done.Renting the trailer was made easy with the help from the U-HAUL Agent that helped me out!.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

MATHEW R. 
Rating:
5.0

The owner is super friendly and very accommodating like always. I wouldn't use anyone else for my local business.

Derek P. 
Rating:
5.0

Customer did not leave a comment.

wendell M. 
Rating:
4.0

Very professional and efficient.

Sharon B. 
Rating:
5.0

EZ PU, EZ to move around lot, Great Help hooking up. Fast.

Kelly B. 
Rating:
5.0

Customer did not leave a comment.

AARON M. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

I dont remember his name, but the gentleman that helped me on August 1st at around 11:10 am, he was superb! Personable, efficient, and seemed like he really enjoyed what he does. Thank you for your help!! 😁

SAMANTHA W. 
Rating:
5.0

Customer service was excellent!! I would highly recommend to anyone!!

Scott K. 
Rating:
5.0

The agent was very helpful and polite.

DOREEN M. 
Rating:
4.0

Customer did not leave a comment.

Dianna L. 
Rating:
4.0

Customer did not leave a comment.

Ron S. 
Rating:
5.0

The proprietor was very helpful and courteous...great experience.

KENT O. 
Rating:
5.0

Mark was Johnny on the spot:)

Richard B. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE A. 
Rating:
5.0

Customer did not leave a comment.

Penny S. 
Rating:
4.0

Customer did not leave a comment.

Leinna A. 
Rating:
5.0

Customer did not leave a comment.

Rachel G. 
Rating:
4.0

Customer did not leave a comment.

DENISE A. 
Rating:
5.0

Customer did not leave a comment.

ROGER G. 
Rating:
5.0

Customer did not leave a comment.

SUSAN T. 
Rating:
4.0

Customer did not leave a comment.

Rachelle M. 
Rating:
4.0

Customer did not leave a comment.

gina D. 
Rating:
5.0

Customer did not leave a comment.

MAKAIL S. 
No reviews have been submitted for this location.

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