Customer Reviews for Last Chance Consignment Auctions
(U-Haul Neighborhood Dealer)

124 reviews

5486 Pioneer Trail   Brainerd, MN 56401

(218) 829-1767

Location Hours

  • Mon: Closed
  • Tue-Sat: 8 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(218) 829-1767

5486 Pioneer Trail
Brainerd, MN 56401

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Sat: 8 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer service was outstanding, friendly and cordial. Thanks

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

Larry J. 
Rating:
5.0

Great customer service!

RICHARD K. 
Rating:
4.0

Your App for mobile pickup and return does not work. Had difficulty picking up and could mot return because app would only let you go so far and stop. Had to wait for location to open to return key.

Tena J. 
Rating:
5.0

He was a great person to work with

JOSEPH P. 
Rating:
5.0

Customer did not leave a comment.

Benedict B. 
Rating:
5.0

Customer did not leave a comment.

Willard K. 
Rating:
5.0

He was a nice guy and very respectful

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Excellent service, very convenient location

TIMOTHY M. 
Rating:
5.0

The location was fine, we had to drive 65 miles to pick this unit up and that was unsatisfactory, but we did it.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES L. 
Rating:
5.0

The owner was awesome; very friendly, helpful and knowledgable.

PAULA D. 
Rating:
5.0

Nothing. The fellow we worked with was fantastic. Pick-up and drop-off were fast and easy. No issues with the trailer. This was the second trailer we rented from this location in the last month to move our kids, and both experiences were wonderful. I can't say enough good things about the great service we received. Outstanding!

ROCKWELL W. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

Shawn O. 
Rating:
5.0

Customer did not leave a comment.

MARK D. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Norson C. 
Rating:
5.0

Customer did not leave a comment.

Joel N. 
Rating:
5.0

Customer did not leave a comment.

LYNN K. 
Rating:
5.0

Extremely helpful and courteous, would absolutely recommend to anyone needing to rent a truck or trailer.

SHARON B. 
Rating:
5.0

The wheels on the dollies are absolute garbage. They are way too tiny to be going up and down stairs. All u-haul dollies should have wheels twice the size then what's currently on them.

KENNETH A. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Shit is to expensive man

STEVEN S. 
Rating:
3.0

System for automated drop off not too smooth. Was not able to check in truck as supposed too but your rep on phone took care of situation.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

No complaints would rent from them again

QUENTIN G. 
Rating:
5.0

Very clean and efficient, super nice guy. Would highly recommend.

Trent G. 
Rating:
5.0

Friendly and had truck ready and warmed up.

Howard B. 
Rating:
5.0

Customer did not leave a comment.

GREGORY K. 
Rating:
5.0

Easy to do business with

KENNETH K. 
Rating:
5.0

Very friendly and extremely helpful

Robert B. 
Rating:
4.0

Customer did not leave a comment.

AMY G. 
Rating:
5.0

Great service!

Megan D. 
Rating:
4.0

Customer did not leave a comment.

Todd A. 
Rating:
4.0

Customer did not leave a comment.

john R. 
Rating:
5.0

We were treated with professionalism and common sense which was refreshing.

Robert B. 
Rating:
5.0

Very nice people, very helpful as well

Robert G. 
Rating:
4.0

I was supposed to get a bigger trailer and pick up at a different. The trailer was not there and the location was not even aware of my reservation. Very frustrating that I had to drive to different locations trying to find a trailer and was on hold for a long time with uhaul. I was able to find a different location that was open but had a way smaller trailer than I needed. Uhaul did give me a $50 refund but a very poor experience overall.

Savanna J. 
Rating:
5.0

Thomas Rolfson is great at what he does he is so helpful. Thank you for everything you did to help us get through this move.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Brett T. 
Rating:
5.0

Customer did not leave a comment.

Tom K. 
Rating:
3.0

The guy who helped us was good. Except he gave our truck to someone else and had to have them come back so we could take it. He said he was going to give us some free miles because of this but still ended up charging us the full amount any way. Truck ran good but disappointed in the price.

jamie H. 
Rating:
5.0

The owner was fantastic! Super organized and showed me how to use the trailer. Really impressed!

Jennifer T. 
Rating:
5.0

The gentleman who helped me was extremely helpful, paid close attention to detail and genuinely wanted me to have a positive experience.

Jeremy M. 
Rating:
5.0

Great service picking up and convenient return

JAY J. 
Rating:
5.0

Customer did not leave a comment.

Dan G. 
Rating:
5.0

Location s. Be open on weekends

DUANE B. 
Rating:
5.0

I tried calling customer service 800 #.for a questions, was on hold for 20 mins.I hung up.that was very disappointing, and should be (looked at)you are saying That I am not important, having to wait.

Timothy I. 
Rating:
5.0

Individual that checked me in was courteous and unhooked the trailer.

Jon B. 
Rating:
5.0

Customer did not leave a comment.

tom S. 
Rating:
5.0

No improvement needs to be done.Renting the trailer was made easy with the help from the U-HAUL Agent that helped me out!.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

MATHEW R. 
Rating:
5.0

The owner is super friendly and very accommodating like always. I wouldn't use anyone else for my local business.

Derek P. 
Rating:
5.0

Customer did not leave a comment.

wendell M. 
Rating:
4.0

Very professional and efficient.

Sharon B. 
Rating:
5.0

EZ PU, EZ to move around lot, Great Help hooking up. Fast.

Kelly B. 
Rating:
5.0

Customer did not leave a comment.

AARON M. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

I dont remember his name, but the gentleman that helped me on August 1st at around 11:10 am, he was superb! Personable, efficient, and seemed like he really enjoyed what he does. Thank you for your help!! 😁

SAMANTHA W. 
Rating:
5.0

Customer service was excellent!! I would highly recommend to anyone!!

Scott K. 
Rating:
5.0

The agent was very helpful and polite.

DOREEN M. 
Rating:
4.0

Customer did not leave a comment.

Dianna L. 
Rating:
4.0

Customer did not leave a comment.

Ron S. 
Rating:
5.0

The proprietor was very helpful and courteous...great experience.

KENT O. 
Rating:
5.0

Mark was Johnny on the spot:)

Richard B. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE A. 
Rating:
5.0

Customer did not leave a comment.

Penny S. 
Rating:
4.0

Customer did not leave a comment.

Leinna A. 
Rating:
5.0

Customer did not leave a comment.

Rachel G. 
Rating:
4.0

Customer did not leave a comment.

DENISE A. 
Rating:
5.0

Customer did not leave a comment.

ROGER G. 
Rating:
5.0

Customer did not leave a comment.

SUSAN T. 
Rating:
4.0

Customer did not leave a comment.

Rachelle M. 
Rating:
4.0

Customer did not leave a comment.

gina D. 
Rating:
5.0

Customer did not leave a comment.

MAKAIL S. 
Rating:
3.0

Customer did not leave a comment.

DAVID K. 
Rating:
2.0

Customer did not leave a comment.

Amy G. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
3.0

Customer did not leave a comment.

Eric M. 
Rating:
1.0

My bank card was charged 3 times, because of your system. Now I don't have enough money in my account to make my mortgage payment, on Monday. I'm not sure if and when my money will be returned.

Jody A. 
Rating:
5.0

Service was fantastic, Vehicle was cleanest that I ever rented, when I returned truck the person that I turned it over too started immediately to sanitize the cab.

Simon W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey A. 
Rating:
1.0

Very difficult to find. Needs signs to see from main highway.

mark R. 
Rating:
5.0

Customer did not leave a comment.

Steve L. 
Rating:
5.0

Customer did not leave a comment.

Fred S. 
Rating:
5.0

Customer did not leave a comment.

Gregg J. 
Rating:
5.0

Great Service!!!!!! Thank You!!

Ronald H. 
Rating:
3.0

Customer did not leave a comment.

Max A. 
Rating:
5.0

Everything was great. I'd definitely choose U-Haul again. Thanks!

Jesse D. 
Rating:
5.0

During these trying times we felt very comfortable getting into a 26" truck that had clearly been cleaned from top to bottom. We were given gloves and several masks to help while on the road and filling the tank. Thank you so much!

Patty R. 
Rating:
4.0

Customer did not leave a comment.

Craig M. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

He was great! The online checkout was an issue however though it wasn't his connection, it was the site. So he called in to process and we had to start all over. Seems like Uhaul needs to make some changes to the site honestly as he said this happens a lot.

Gregory W. 
Rating:
5.0

Excellent customer care

Greg W. 
Rating:
3.0

Trailer was turned in 45 minutes late after a seven day 2000 mile trip. I was charged an extra day on the trailer after working hard to get it there on time. I am a frequent U-haul customer and was disadvantaged by the departing dealer attaching hitch incorrectly causing two hour starting delay. Dealer told me there was nothing he could. All done on computer. No printed receipt. I'm done with U-haul forever.

Mark N. 
Rating:
4.0

Customer did not leave a comment.

Dale B. 
Rating:
5.0

Last Chance trailers was a very good experience, probably the best experience I've had with U-Haul ever.

richard M. 
No reviews have been submitted for this location.

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