I didn’t get to work with anyone in person, but the return process was so easy.
DIANE P
Customer Reviews for Lauderdale Auto Repair & Detailing LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service!
Anthony RI had mobile pickup but the operator came out to make sure all had gone smoothly
Brent HGary was calm and knowledgeable. Plus, he let us hit the easy button as many times as we wanted.
Maria RThe online check in was absolutely horrible and barely worked it took an hour to check in and 30-45 minutes to check out. Overall good rental place just not recommended using if you need to use online check in.
Zachary DGary was very helpful throughout the process.
Robert hThe guy there was very good and professional. Checked me out right away. A very good drop-off experience. I would highly recommend his location.
Randy NI was not happy that I was charged $17 for 4 gallons of gas. I returned the UHaul with over a half a tank, just how I picked it up.
Todd WThe girl sorry forgot her name was so helpful and friendly. Thank you so much
Paula PU-Haul switched our pick-up location from the U-Haul center on Rose street in La Crosse, WI to Lauderdale Auto on George Street in La Crosse, WI. Our reservation was switched the day before our rental began. We were given no other information other than the address change. When we arrived for our scheduled pickup time at 09:00 on 6/1, Lauderdale was closed. We saw that there was a lockbox out front with the U-Haul keys inside, but U-Haul did not give us a link and/or a code for us to get our keys. We could not get in touch with Lauderdale, and it took us almost a half an hour to get in touch with our region’s assistance line at U-Haul. We ultimately went to the Rose Street U-Haul location (where our reservation was to be picked up initially until the day before) to ask for help. Staff was apologetic for our situation but completely unhelpful. Phone assistance was unhelpful when we finally got in touch. Finally, an employee for Lauderdale arrived at 10:00am and we were able to pick up our reservation an hour late. The truck was mostly clean, but a used flossing toothpick was left behind on the dash which was disgusting. The truck did not have a lock on the back either.
REGAN FPersonnel were very friendly and organized.
Bob HNothing on this end, keep up the great service.
Brian TVery nice and helpful too. Super impressed by the kindness and professionalism.
Lynnette IWill definitely rent equipment here again!
REX MEverything went great! The gentleman was very helpful.
larry iI dropped off after hours. Not a great location as it is on a hill
Lori HEasy drop off
Wade FQuick and painless drop off for us! Thanks!
kristen bEverything went smoothly. Staff very friendly/helpful.
Darci OGreat customer service on both ends
Trygve NIt was a sunday and the first time I picked up a truck with no staff on site. So I had to use an app to follow the instructions to pick up the truck. I couldn't get internet service so I had to walk across the street to the restaurant and log on to their service. Luckily one of the staff members showed up at the site even though he wasn't scheduled and he processed me 45 minutes later into my truck. The staff person was great, the location I'm sure works for lots of other movers.
Danna HThe guy hooked up tow dolly with emergency brake on. He also told me the turn signals were backward and that it was the wiring on my plug in on my RV that was wrong. I told him that they were correct on my trailer and a previous dolly we rented but he said it couldn't possibly be the dolly. IT WAS! I thought the dolly didn't look right but I figured he knew what he was doing and maybe had to switch the lever after hooking it up. I was halfway down the highway when I knew there was something wrong. Then we had to call customer service and she sent a towing company with a replacement. (Side note, the lights worked fine on new dolly). Needless to say it put us several hours behind schedule. This man should not be renting equipment if he has no clue what he's doing. Someone could get hurt. Thankfully I figured out what was wrong, of course it was fairly obvious. The customer service woman was excellent however.
Fred LLocation is small and easy to miss. It is an auto repair garage and detailing location so it’s just not fancy. Personnel was really helpful and friendly.
kelly aContinue to have requested equipment ready to go when customer arrives.
Shirley SThanks for going the extra mile!
Ashley HPrompt, friendly service - easy to deal with.
Mike HNothing, the person who helped me was great.
Nathan HClosing store hour was 5pm and no one was there. I did call in advance and was told he won't make it on time.
CARMEN PNothing
Doug Kpaperwork stated that I was dropping of truck in Madison Wi. due to a mix up on U-Haul part. Lauderdale Auto Repair tried to fix this issue, Had issues dropping truck off.
MICHAEL BNo issues. Check-in went smooth. They helped with hooking up the trailer; very friendly. Definitely recommend.
TariAnn TWas mostly clean but not 100%. I wasn't bothered except I just did n't want to be charged for someone else's mess so I cleaned up that mess too when I was cleaning mine.
Alexander SDoesn't make sense to have the truck in this location that is closed on Saturday when there is another location a mile away. I signed up to pick up the truck at 7am. The online information said 10am and I couldn't change it. I arrived at 7am and couldn't complete the online stuff, so I was on hold for about 25 minutes. If people are on hold for that long, you should get more help. When I originally reserved the truck, I signed up for a drop off location. When I did the online pickup, I was asked again where I wanted to drop it off, but I couldn't remember where I originally chose, so I picked I don't care, or something like that. I didn't have time to look at the map again and decide where the closest drop off was. I ended up driving about a half hour out of my way to drop off the truck. Your system leaves a lot to be desired.
Troy BNothing, picking up the trailer was super easy and the mechanic was very helpful. Dropping the trailer was again super easy and the mechanic that checked me in was very helpful. Fantastic experience on both ends.
Dewey CQuick and easy helpful and friendly
Sonya OProprietor was not set up for good customer service but had obviously taken good care of the equipment. We had a negative experience with the main U-Haul location in La Crosse Wisconsin.
Paul KEverything worked well except all of your U-hauls should have cruise control. I can't tell you how many times my legs felt numb from driving over 2800 miles without cruise.
Roger LIt was a quick checkout experience. Tires on trailer were my main concern since I was pulling it 1400 miles. They looked like newer tires.
Gary MSmooth as silk
FRANK C