The truck was absolutely amazing with no issues. On the other hand the location was a disaster. I could not even take all the pictures necessary to return the van as stray pitbulls were roaming the property barking at me and I did not feel safe. This area is not conducive to a late night drop off after a long day of moving and needs to be solved.
SHREYAS S
Customer Reviews for Lavish Living
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Guys were very accommodating to help us had no issues at all
WILLIAM HRather shabby looking from the outside, but equipment all seemed to be in good condition and dollies are available. Attendant was very friendly and took care of me promptly. My only complaint was with app which I wasted 40 minutes of my rental trying to check in using.
Eric TZero concerns or complaints! You guys were WONDERFUL! I appreciate all of your help with my rental and return process. Great customer service! I won’t hesitate to return if needed.
Aisha LDid not have doolies and pads and sent me to another location and they only had pads. Management said where I rented it should have called. Transmission has a loud soumd metallic sound on the highway and we had to wear noise cancelling ear phones for 13 hours. Where I turned it in the gentleman asked for the keys and did not even check the vehicle which had the damage when I picked it up. The person I rented it from did not even come out to check thw truck before I took it and did not even provide a pretrip damage sheetnto go over the teuck before I left. I lost a half day buying dollies that they did not. I would never use you people again and that is why I use Penski.
Michael MMy reservation was switched to this location because the truck size I requested wasn’t available where I requested. My original reservation was a remote pickup which apparently wasn’t in place for the new location. I could not start the rental until 8am, which was an hour later than the reservation was for. I called the main U-Haul help number, was transferred several times but no one was able to help and told me I had to wait until this location opened. The place was not well maintained and no one ever showed up at the location. I finally had to call the help number to get the rental started. The truck had a low tire which needed air. I was delayed about 1.5 hours picking the truck up.
Clay WGreat location
MARVIN XVERY EASY PROCESS
YEYSON AExcellent service.
Joseph CThis place was a mess, the agent was not on site. The had the wrong mileage and wrong gas tank reading inputted into the system that caused me problems at check in. Nobody had my paperwork or confirmed the mileage reading or fuel reading at check in Completely unprofessional location
Edward GSuper easy to deal with
James BYoung man was very helpful and worked diligently to help us extend our lease from one day to several days, which was very helpful to what we were having to do. Thank you for hiring such good people and training them well!
KEVIN BNothing against location, it was a time time use place and I don’t live in this state. The trailer should not have been rented. Tire ratchet straps were not working unless we pulled out the pins. Tire strap came completely off the tire before we stopped to get gas the first time and tire straps needed to be tightened OFTEN.
JENNIFER RThe Rental truck had damages and they still rented it out to customers. No moving equipment like furniture dolly's and I was walked thru by phone on my appointment. I returned the rental and they wanted to charge me for the damages.
DANIEL DThanks indeed
KAMESHA KVery responsive team helped me get in and out with no problem
Dentapheus HVery helpful, polite and professional!
CURTIS MThe process was quick and easy.. Highly recommended.
SHELVEN WI rented equipment that was broke and I was unable to use. Going to leave it like that , I just do not recommend this location to anyone.
ARICA RExcellent service.
JOSEPH CGreat location
martha aGood job
CHARLES SThis comment pertains to the corporate side of my transaction. I gave my card number 3X! Online reservation followed by a call to confirm the reservation I thought I had just made with the same exact questions. Mr. Lavish was quick and easy. He confirmed the card number and I’m assuming charged me. After return U-Haul sent me a bill for exactly twice the amount of my rental of a hitch. Right down to the penny. Was all this necessary and how can you streamline your processes to eliminate and alleviate some of the stresses of moving!? Thank you to Mr. Lavish, I’m sorry I low that’s not your name but I packed your business card. Thank you for having everything I needed and for your suggestions. I will definitely use your services in the future. U-Haul… probably not.
BRYN SMy experience was great! The only thing I would like is for them to be stocked on supplies. I needed large boxes and they were out.
DEONDRA BThe location is stated as opening at 8am. My pickup time was 10am, however there was no one there at 10am. Someone showed up about 10:20am indicated he wasn't the person that completes rentals. He called the person responsible for rentals and that person was still in bed sleep. We had to wait for the person to arrive which delayed us significantly.
Cedric BGreat service.
Byron SGreat service from father and son
Freddie WDropped off pretty late but everything went well did the self check in
Anna LUsed location and they offered tv mounting service when I tell you he had all the truck in that box … he hid the wires and everything
Ramon GVery accommodating location had my key ready when I got there
ricky hGreat customer service
Salvador VI was over charged for a truck, when I came to pick up the truck the employee gave me a key to a truck that was not registered to me it didn’t match the license plate number that was texted to me. The employee told me that he was going to correct it and when I dropped off it wouldn’t let me return the truck because he never switched it. I only traveled 13 miles and was charged for 20 extra miles, the gas was put back on full and I was charged for gas also. I tried calling to resolve the issue he did not pick up, Thank god I took pictures, this place is a scam and I will be reporting it.
Tajuanna RGreat guys also unloaded my truck in the storage nice and neatly made everything fit
TOM LFriendly and helpful staff. Easy process of pick up and drop off.
Michael ANo physical office located at this place. Had to call the number. The place was all muddy and wet. No customer parking.
Swojani SThe worst place ever.
Seyfullah KGreat location very accommodating had to reach out to them before hand to assure availability but they were timely and fast
Paul TEverything was good
James SThe location was like parking in a swamp.
Wallace GVery helpful staff
Janie CGreat service
Joyce HIt was great! No hassle, and service person was very professional.
Stephanie AExcellent service!!
Alicen NVery knowledgeable group of people was able to help me visualize how to pack my trailer perfectly HIGHLY RECOMMEND. I used them to load the trailer for me and they were fast and got all my belongings on with room to spare.
Cameron WJordan went above and beyond. I got sick in the middle of my rental time and Jordan was top notch in his service, kindness, and followthrough.
Christina TThe truck was old and didn't run properly
Christopher RVery nice people had my truck waiting for me they even came by and deep cleaned my old apartment so I could get deposit back
Darren HNice drop off location had them come by and mount my TVs and they hid all the wires
LUIS VVery accommodating location even when office was closed
James hGreat experience
Anthony DVery friendly and helpful
amgad aAmazing Service!!! Will be back!!
Amir JCustomer service was excellent! Moving was easy and I will definitely use this Uhaul location again!
Candace JI really appreciate the great quality customer service this location provided me. I will definitely use them again in the future.
Jessica LVery accommodating location came after hours to help me take the trailer off my vehicle
Ramazan PVery helpful people call in advance for great service
Enrique HVery knowledgeable guy about all things uhaul really saved me some money
Jhaimie SVery helpful and attentive will use again. They didn’t have a office yet and my experience was pleasant so with an office I’m sure this would be even better.
Chinedu OThe outside is rough but it is getting a make over. The owner was great, polite and very helpful. Was in and out in no time.
Daina LVery accommodating location kind of tight to drive in to but very helpful
Bradford LMake sure you call for fastest service…location is remote while construction is being done. Very accommodating when calling in advance.
Syreeta BVery accommodating location.
Ahmeera BI had a reservation and even though it was only about two hours earlier, this remote location was not prepared for my arrival at all. It is a dump like building and I asked one of the two men in the shack if I was in the right place and they just pointed and said over there, not here. English was very limited. I call the number on my reservation and someone said who are you???? I was told to pick out at truck with number ####? And I had to find the truck and was given instructions how to unlock the truck, I couldn’t hear because of a very loud generator being use in the shed by the two men. This was horrible.
Gary SVery inviting people and very helpful
Tinaundra tThis was the most trashy location for drop off. There was no one there to assist. The lot is literally a small field with loose wood and debris that could possibly puncture vehicle tires. There were random men parked and hanging out in the lot, so I would not recommend to any female for safety concerns.
Beverly WThe truck had someone else’s shorts in the cabin as well as random papers. I noted this during the online check out process. I noted it in the drop off process but I was still charged a $25 cleaning fee because I was honest about the condition of the truck, the condition I was not responsible for. I don’t think it’s fair to add a cleaning fee onto someone who was reporting a mess left by the previous user.
Derrick WWorse experience ever. The truck was dirty, like there were short pants inside. Smell like someone smoked inside, and the cargo space smell like a homeless sleep there. Very disappointed. The truck has a problem with the gas valve. You don't know exactly how many games it has.
Angel M