Customer Reviews for Lawrence Automotive

First I didn't know That If I showed up 35 minutes late that my rental was locked . Than there wasn't the 800 customer support number on email . Finally got number and App didn't work kept telling me that it couldn't find my location even when my phone had location setting on. Then after 1 hour wasted and store open app didn't work to scan my DL had to be done manually 2 hours late on getting move done. Not happy I have been doing this for years with this store and you need to fix App I wasn't only customer that day with app problems .

Very nice attendant, location was hindered by constant traffic, cluttered parking lot.

Larry was very helpful and friendly.

Customer service was great!! Owner was very helpful!!

Everything was great. Lawrence was very helpful.

Surpurb!

The place is ridiculous and rude. They are very disrespectful. They threatened to call the police on me for no reason.

Knowledgeable and friendly

Larry is the Best. Professional yet relatable.

This location is very small and if was difficult to find a place to park. The receipt indicates I turned the truck in on Dec 1st when I returned it on 28 Nov.

We were so pleased with the service provided with our recent rental. Wayne, at the Jamestown location, was over-the-top helpful. We will be using this rental service again! Thank you U-Haul for maintaining such high levels of service! Nancy Johnson

Next time I rent it will be a place with full Sunday hours

Reserved the night before, when I arrived the appliance hand truck was not available that I reserved. Waited an hour for them to locate an appliance hand truck, no luck. Had to carry a washer and dryer from the 3rd floor apartment and still got a text saying that I had to have the truck back in four hours after I spent an hour their waiting on a hand truck. Asked about the Fifty dollar reservation guarantee and was told it was for the truck only, to me it's a package deal when I reserved on my credit card. The truck smelled and was dirty, with Corona 19 these trucks should be cleaned and sanitized after every use, I will be disputing on my credit card when the charge hits my card. Thanks

Lawrence Automotive is always so friendly.

Wayne was very helpful and friendly..However, the facility was run down

I live across the street, and anytime I need a U-Haul I use this location. They are always nice and friendly.

Process was quick and easy

Larry was Great! Friendly great service, and very helpful.

Larry the owner was extremely helpful, polite, friendly, and very Helpful. Great guy!

It was great friendly service

Mr. Wayne is awesome and the other gentlemen that was working with him was awesome as well. I would definitley recommend all of my friends and family members thank you

Please take any extra material out off the truck..like Dolly and matress bag.. It takes up some of the space that we have already paid for unless its included...( its NOT Included) .. Other then that Excelent service..

Great value, location and service.

Very small area at apex of two busy roads. Garage crowded and looks like a hoarders paradise.

The proprietor is always very friendly and helpful!

very helpful

I can't think of a thing. Wayne at this location was great to work with!

My goodness, this location has to be the smallest U-Haul location that I have ever seen! My dude Wayne (or at least I think that was his name) is doing that absolute best he possibly can with what he has! His office is literally the size of my closet in my apartment, and he has a fleet of hand trucks, blankets, dollies, and all the other necessary things needed in a standard U-Haul facility. Not to mention, he is sharing this closet with an auto shop! This man needs a raise, and a different facility with which to do business.

Super nice guys. Very knowledgeable and helpful. I rented a trailer to take home a vintage car. It was my first time towing a car. Very patient. Got home with no issues. The trailer had good tires, all the lights worked and it had some pretty cool safety features.

Tight space / clutter

nothing.

It wasn't just this location - I had to wait 30 min last week and almost an hour this week to pick up my rental after my designated pick up. This location is a really tight fit, nowhere to park, and the truck wasn't clean / the door caught when trying to close the back.

Wayne does a great job. Very helpful and responsive.

Friendly staff and helpful. Thank you so much

Very friendly and professional. Well knowledgeable about the business and knew how to handle each of the customers as we all came as one time without reservations.

I have emailed about the charges for the truck. I was charged for 24 hours and 30 miles. I had the truck 8 hours and drove 17 miles. Nobody will get back to me about it.

The math does not add up to the billing that was given. I don't even have a receipt to see why I was charged as much as I was charged. A $20 truck that went 30 miles and getting charged $150 doesn't add up. I need somebody to contact me

Signed up to pick up the rental at 8:00am. The day of pickup once I was at the location it said that I had to wait until 9:00am. Attendant was rude and unprofessional-could care less that I waited almost an hour past my designated pickup time. Was extremely rude explaining drip off location and general rules. 0/10

Trucks need thorough cleaning.

I would like you to offer a hitch(slide in), when you rent a truck and trailer. I had one but of course had to go home and get it, 30 minutes away because it was not stated on the website to bring your own. If it was stated not clearly enough.

Mr. Lawrence was excellent to work with. When we arrived to get the truck, my husband and I decided it was too small. After less than 30 minutes, Mr. Lawrence secured a larger enclosed truck and we were on our way! So easy and excellent customer service. Would highly recommend. The Talberts

Some signage like:“ return truck here” Would have been helpful. But it sufficed for dropping the truck off.

Appears I was overcharged and the amount on the receipt does not reflect what was taken from my bank account. I put 15 miles on the vehicle and was charged for 31. I have pictures of the odometer. The attendant did not accompany me to verify the mileage at pickup or turn in. Contract #95841628

Carefully review/verify returned equipments correctly. I was over charged by the location and had hard time getting someone to fix the issue right away. Made over 3 phone calls and still waiting for a resolution.

Lawrence was very helpful. I woukd mostly definitely rent u haul from him again. Awesome customer service, very well detailed.

I didn't know it would be a $25 fee for cleaning upon returning so that would be nice to know up front

I would recommend this location to anyone for the service provided. Mr. Atkins does an excellent job and is very polite and goes out of his way to assist customers. The office area is a bit cluttered but the service provided makes up for that shortcoming.

It went smooth