Customer Reviews for Lawrence Automotive
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Lawrence Automotive
Sharon C. on
Nothing
Cheri S. on
Wayne made this such an easy experience as a first time Uhaul truck renter! The truck was very clean and I would recommend this location for anyone looking for a rental.
April B. on
Overall experience was excellent I had no problem keep doing what you doing Wayne was nice he was there that morning like he said on time for me to pick up the truck gave me my instructions let me know where to put the key when I brought the truck back it was nice keep up the good work
Sheletha M. on
The owner was very pleasant to his customers and precise
Robin I. on
Too expensive!!
Mark V. on
Truck did not get estimated mileage.
Kirk S. on
Closer location
Kirk S. on
I asked for drop off to ne near high point NC
Keisha J. on
Your customer service needs immediate change
WillIiam L. on
None, It was great service!
Richard F. on
Great Customer service.
William D. on
very nice and friendly manager. But the facility is cluttered and somewhat disorganized. But I would definitely use this facility again because the manager is very friendly and accommodating.
Herman H. on
allow customers to have hard copy of receipts
Richard R. on
Attendant was personable and welcomed us to the state.
Marvin C. on
Great place to get your U-Haul very pleasant people to deal with
Jim K. on
Very friendly, great help.
Johnthan P. on
Great customer service and just a nice guy!!
Tamer E. on
Excellent thank you
Jacob M. on
Great experience with no complaints!!! I didn’t find any needed improvements!
MEL J. on
Wayne did an excellent job at customer service
Tyquazah F. on
I would NEVER recommend anyone to go to N Main U-Haul location with the rude and disrespectful cashier.. my truck was not ready because the system was down and when I mentioned the $50 GUARANTEED REFUND She told me it would NOT be applicable because they don’t have anything to do with someone hitting a pole resulting in my U-Haul not being ready!!! When asked about a different location and not going to trinity because it would be out of the way she told me she doesn’t have access to see Jamestown system but a simple call to Jamestown would have satisfied me she was so rude and disrespectful and insulted my hair... which was up because I was moving.. what a joke! How do you inconvenience a customer and then try to insult them and all while being very unprofessional. So glad I ran into the reservation manager and she was able to quickly refund me and assist me with picking up a new truck!! I’ve been to U-Haul on north main 2 years ago when I moved and never been treated with such disrespect!!
MOHAMED J. on
Very long waiting time. Needs to do better.
Adrienne C. on
Mr. Wayne was very customer friendly and patient during the process of renting the truck.
Rodrigo C. on
Noce service,very helpful. A++++++++
jamar D. on
The parking lot.
MARLON Z. on
Excellent customer service... I would give 10 stars but 5 it’s the limits ??. Definitely would use their service again if it is necessary
mark T. on
Upmost professionalism and great people, a pleasure doing business with the Lawrence Automotive TEAM.
Temidayo D. on
I had an awesome experience and friendly owner
David S. on
Drop off was easy.
Betsabet R. on
The location was uninviting and not well kept. The truck that was provided had terrible brakes. I would not return to this location.
Sonya B. on
The man who helped us at this location was very friendly and had a great attitude. He was super helpful. I really enjoyed interacting with him.
Richie A. on
Great customer service from Wayne.
Michael S. on
Friendly staff. Good experience. Equip met my needs.
Natalie C. on
The gentleman who assisted me was very friendly and helpful. I would definitely return because of the service I received!
Rodney M. on
Down to ??.
kerry J. on
THIS HAD NOTHING TO DO WITH THIS LOCATION BUT I WAS RELOCATED THERE FROM WHERE I RESERVED A WEEK IN ADVANCE .... WASN'T HAPPY ABOUT THAT ... OPERATOR WAS GOOD ... HAD TO LEAVE MY CAR SEVERAL DOORS DOWN A BUSY ROAD TO COME BACK AND PICK UP ... WASN'T SO GREAT ... DRIVER'S SIDE DOOR WAS EXTREMELY HARD TO SHUT WHOLE USEAGE
MARTY J. on
I’ve rented multiple times from this location and definitely will again whenever future need arises. Thanks once again for the great experiences.
Joseph C. on
Great Experience....
Andrew G. on
Good service, good equipment.
Carolyn D. on
This return location was very helpful and accommodating. We were returning our 3 rentals, as we could unload each one, and the Jamestown drop off couldn’t have been nicer or more helpful.
Joseph P. on
Make your on line process simple. It is very complicated and not user friendly.
Chrissy T. on
The gentlemen that checked the truck in was so nice and friendly, couldn’t remember his name but will definitely You this location again if I need a Uhaul.
jeremy W. on
You should provide a detailed video experience of what to expect upon return. I had 1% battery life on my phone when I arrived and didn’t realize how much I would need the phone to return the vehicle. I took pictures prior to discovering I needed to take pictures. So I wasted my time and battery life.
Bashira N. on
Wayne was super helpful and took time helping me look over my U-haul contract to discover I was charged for equipment I never received.
Glen C. on
Wayne is doing an outstanding job. His location is ideal and needed. glenn chavis
Marie F. on
My daughter stated to me " wow they are cheaper than the place I rented from". She will use this location the next time she need to move... It's always a pleasure to come to this location... Greeted with smile always????
Gloria A. on
Reduce the mileage rate.
Leland H. on
Great truck! Easy pick up and delivery. Awesome service.
ALICE J. on
Everything was fine
Steve G. on
very accommodating and helpful
Audrey S. on
Everything was Excellent.