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Ricky B
Customer Reviews for Lawrence Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great
Shirlene HThe owner was very kind, pleasant, warm, knowledgable, and helpful. I enjoyed working with him and will definitely rent from him again. He even went above and beyond and helped me with everything.
Tanya BMy rental was not ready at the arranged time. Although the gentleman at the Greensboro location was helpful in finding another rental, the dealership where I picked up my U-Haul is not conducive to connecting and disconnecting a trailer. The latch to secure the trailer was rusted and difficult to lock, and the door itself did not close very easily.
John BReturn after hours was easy. Personnel response is non-applicable they were closed.
Francis WNo improvements necessary.
BENITA MExcellent!!!
ALLYSON LCustomer Service Excellent this time
TEKIA CThe gentleman who helped us was extremely helpful and truly easy to deal with.
Madison CGreat customer service!
IRWIN HThis has always been my go to for my rentals! Great customer service and availability of trucks!
KEVIN HGreat customer service. They let me look inside of several trucks to make sure I was getting the right size. Everything delivered as promised. Would definitely rent here again. Well done!!
GREGORY GWhen we arrived, no one at the location even though it was during operating hours.
RANDALL STough to find parking.
JUSTIN WThe gentlemen who run this facility always go above and beyond to make sure I am satisfied with my rental experience
Lori BThe location is an abandoned gas station. Entering and exiting the location was difficult because there were multiple junked cars in the way. Personnel were not available on a Saturday afternoon for drop off. They were available by phone and helpful in giving us instructions. The manager did not charge me for clean up on a dirty interior of the truck, which was how I received it. I appreciate that.
Elizabeth VThe gentleman was professional and knowledgeable.
Dolores PThe best place to rent a uhaul in the triad hands down the best
TOBY SAbsolutely disgusting location unprofessional in every manner.
DOUGLAS MLocation was ok. But I was desparate and needed a truck.
DAVID YAwesome service
Patrick DThe gentleman who helped was polite, got us turned around quickly, helped answer questions, and gave is tips. Exactly what I needed being an inexperienced trailer hauler.
Jason MAlways helpful and pleasant
Marta EAs always the staff is very friendly!
Willie BMy experience with this location was good. Easy check in and out with the mobile app. Also the gentleman who owns the location explained the pertinent information that I needed to know about the rental and truck.
Kimberly SGreat customer service as always! Thanks again Phil.
Irwin HPhil was great! He made things efficient and simple. Highly recommend.
Jeffrey HThe store was run down and sketchy. Parking lot was in disarray. Trucks brakes are about shot and the truck was dirty. The owner was nice but that’s all I have to say that is pleasant. The total bill was 71.00 but they put a 128.00 hold on my card which caused my account to overdraft and I got charged. I will never rent with uhaul again.
Amanda TEverything was great! Very easy to follow instructions and extremely convenient! Thank you :)
Paula LNothing everything was perfect
Deonte MHad issues understanding I need to unload a car and leave it and get my car back he had argued with me and told me to park away from the property. I am a US Army Retiree and can't walk very far.
mostafa sThe service was excellent. The whole process was simple and handled very efficiently.
Ryan HThe location itself is trash,but the renter of the truck was fantastic
Melvin WAlways a pleasure to do business with
TOMICA WMr. Lawrence always makes sure the equipment I reserve is clean/ready/available. He also is friendly and helpful.
Lori BAs always…I received excellent service from the attendant! He’s always patient and hospitable!
Willie BPhil, was great!
Chris BVery friendly
Matthew WI checked in online prior to arriving and everything went smooth. They had me pull around then connected the trial and confirmed all the signal. I will be renting from Lawrence anytime I need a trailer or truck in the future.
Robert MThe guy was very nice and he explained everything to me and he took his time
MIRANDA WGreat service!
Per SNothing
Ivan JYou guys need to let someone know that you can’t use a prepaid card you have to have a bank card or credit card
Dawn GAlways great service from this location.
Irwin HVery helpful and kind staff. He even showed up before their store hours because he knew the mobile check in wasn't working.
Heather ECompared to the N. Main St. High Point location, the service was over the top. Thank You
Jerry HThe price should be 159.00 not 177.00, got a 18.00 discount to drop it off at Lawrence Automotive. I should have 50 extra miles and not 50 extra days. The furniture dolly was not the one I ordered.
Jacques YEverything was on point. It was ready when I got there. I done everything online. Mr. Bill took care of me real well. I will recommend y'all ,I will use y'all again. Thank you.
April BExcellent service and conveniently located. Very simple process. Will rent again from this location.
Christopher TVery friendly!!
Wade YGreat customer service
ANAND SCustomer service was excellent.
Festo K