Customer Reviews for Lawrence Automotive
(U-Haul Neighborhood Dealer)

1,327 reviews

814 W Main St   Jamestown, NC 27282

(336) 886-8203

Office Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(336) 886-8203

814 W Main St
Jamestown, NC 27282

Services at this Location:

Office Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The owner was very kind, pleasant, warm, knowledgable, and helpful. I enjoyed working with him and will definitely rent from him again. He even went above and beyond and helped me with everything.

Tanya B 
Rating:
4.0

Customer did not leave a comment.

Bernard B 
Rating:
1.0

My rental was not ready at the arranged time. Although the gentleman at the Greensboro location was helpful in finding another rental, the dealership where I picked up my U-Haul is not conducive to connecting and disconnecting a trailer. The latch to secure the trailer was rusted and difficult to lock, and the door itself did not close very easily.

John B 
Rating:
5.0

Customer did not leave a comment.

Scott P 
Rating:
4.0

Customer did not leave a comment.

DONALD G 
Rating:
5.0

Return after hours was easy. Personnel response is non-applicable they were closed.

Francis W 
Rating:
5.0

No improvements necessary.

BENITA M 
Rating:
3.0

Customer did not leave a comment.

Joseph C 
Rating:
5.0

Customer did not leave a comment.

MILES S 
Rating:
4.0

Customer did not leave a comment.

Dan G 
Rating:
5.0

Excellent!!!

ALLYSON L 
Rating:
4.0

Customer Service Excellent this time

TEKIA C 
Rating:
5.0

The gentleman who helped us was extremely helpful and truly easy to deal with.

Madison C 
Rating:
5.0

Great customer service!

IRWIN H 
Rating:
5.0

Customer did not leave a comment.

JAMIE B 
Rating:
5.0

Customer did not leave a comment.

Dan S 
Rating:
5.0

Customer did not leave a comment.

SYED A 
Rating:
5.0

This has always been my go to for my rentals! Great customer service and availability of trucks!

KEVIN H 
Rating:
5.0

Great customer service. They let me look inside of several trucks to make sure I was getting the right size. Everything delivered as promised. Would definitely rent here again. Well done!!

GREGORY G 
Rating:
5.0

Customer did not leave a comment.

KEVIN H 
Rating:
4.0

Customer did not leave a comment.

James W 
Rating:
3.0

Customer did not leave a comment.

Raymona P 
Rating:
3.0

When we arrived, no one at the location even though it was during operating hours.

RANDALL S 
Rating:
5.0

Customer did not leave a comment.

VICTORIA L 
Rating:
4.0

Tough to find parking.

JUSTIN W 
Rating:
5.0

The gentlemen who run this facility always go above and beyond to make sure I am satisfied with my rental experience

Lori B 
Rating:
3.0

The location is an abandoned gas station. Entering and exiting the location was difficult because there were multiple junked cars in the way. Personnel were not available on a Saturday afternoon for drop off. They were available by phone and helpful in giving us instructions. The manager did not charge me for clean up on a dirty interior of the truck, which was how I received it. I appreciate that.

Elizabeth V 
Rating:
5.0

The gentleman was professional and knowledgeable.

Dolores P 
Rating:
5.0

Customer did not leave a comment.

ELLA L 
Rating:
5.0

Customer did not leave a comment.

Kenneth H 
Rating:
5.0

The best place to rent a uhaul in the triad hands down the best

TOBY S 
Rating:
5.0

Customer did not leave a comment.

AMBER E 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M 
Rating:
1.0

Absolutely disgusting location unprofessional in every manner.

DOUGLAS M 
Rating:
3.0

Location was ok. But I was desparate and needed a truck.

DAVID Y 
Rating:
5.0

Customer did not leave a comment.

Calvin Y 
Rating:
5.0

Awesome service

Patrick D 
Rating:
5.0

Customer did not leave a comment.

MAURY S 
Rating:
5.0

The gentleman who helped was polite, got us turned around quickly, helped answer questions, and gave is tips. Exactly what I needed being an inexperienced trailer hauler.

Jason M 
Rating:
5.0

Always helpful and pleasant

Marta E 
Rating:
5.0

Customer did not leave a comment.

Denisha M 
Rating:
5.0

Customer did not leave a comment.

Jawana E 
Rating:
4.0

Customer did not leave a comment.

Lisa M 
Rating:
5.0

As always the staff is very friendly!

Willie B 
Rating:
4.0

My experience with this location was good. Easy check in and out with the mobile app. Also the gentleman who owns the location explained the pertinent information that I needed to know about the rental and truck.

Kimberly S 
Rating:
5.0

Great customer service as always! Thanks again Phil.

Irwin H 
Rating:
5.0

Phil was great! He made things efficient and simple. Highly recommend.

Jeffrey H 
Rating:
5.0

Customer did not leave a comment.

Darion R 
Rating:
1.0

The store was run down and sketchy. Parking lot was in disarray. Trucks brakes are about shot and the truck was dirty. The owner was nice but that’s all I have to say that is pleasant. The total bill was 71.00 but they put a 128.00 hold on my card which caused my account to overdraft and I got charged. I will never rent with uhaul again.

Amanda T 
Rating:
4.0

Customer did not leave a comment.

Randy F 
Rating:
5.0

Customer did not leave a comment.

Juan D 
Rating:
4.0

Customer did not leave a comment.

tyler c 
Rating:
5.0

Everything was great! Very easy to follow instructions and extremely convenient! Thank you :)

Paula L 
Rating:
5.0

Nothing everything was perfect

Deonte M 
Rating:
1.0

Had issues understanding I need to unload a car and leave it and get my car back he had argued with me and told me to park away from the property. I am a US Army Retiree and can't walk very far.

mostafa s 
Rating:
3.0

Customer did not leave a comment.

sarah g 
Rating:
5.0

Customer did not leave a comment.

James P 
Rating:
3.0

Customer did not leave a comment.

Randal M 
Rating:
5.0

Customer did not leave a comment.

Patrick W 
Rating:
5.0

The service was excellent. The whole process was simple and handled very efficiently.

Ryan H 
Rating:
4.0

Customer did not leave a comment.

Richie A 
Rating:
5.0

Customer did not leave a comment.

MARY M 
Rating:
3.0

The location itself is trash,but the renter of the truck was fantastic

Melvin W 
Rating:
5.0

Always a pleasure to do business with

TOMICA W 
Rating:
5.0

Customer did not leave a comment.

Gene T 
Rating:
5.0

Customer did not leave a comment.

Per S 
Rating:
5.0

Customer did not leave a comment.

Gene T 
Rating:
5.0

Mr. Lawrence always makes sure the equipment I reserve is clean/ready/available. He also is friendly and helpful.

Lori B 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA J 
Rating:
4.0

Customer did not leave a comment.

Joel E 
Rating:
5.0

As always…I received excellent service from the attendant! He’s always patient and hospitable!

Willie B 
Rating:
5.0

Phil, was great!

Chris B 
Rating:
5.0

Very friendly

Matthew W 
Rating:
5.0

I checked in online prior to arriving and everything went smooth. They had me pull around then connected the trial and confirmed all the signal. I will be renting from Lawrence anytime I need a trailer or truck in the future.

Robert M 
Rating:
5.0

Customer did not leave a comment.

Angela M 
Rating:
5.0

The guy was very nice and he explained everything to me and he took his time

MIRANDA W 
Rating:
5.0

Great service!

Per S 
Rating:
5.0

Nothing

Ivan J 
Rating:
5.0

You guys need to let someone know that you can’t use a prepaid card you have to have a bank card or credit card

Dawn G 
Rating:
5.0

Always great service from this location.

Irwin H 
Rating:
5.0

Customer did not leave a comment.

Mary Q 
Rating:
3.0

Very helpful and kind staff. He even showed up before their store hours because he knew the mobile check in wasn't working.

Heather E 
Rating:
5.0

Compared to the N. Main St. High Point location, the service was over the top. Thank You

Jerry H 
Rating:
4.0

The price should be 159.00 not 177.00, got a 18.00 discount to drop it off at Lawrence Automotive. I should have 50 extra miles and not 50 extra days. The furniture dolly was not the one I ordered.

Jacques Y 
Rating:
3.0

Customer did not leave a comment.

Paul F 
Rating:
3.0

Customer did not leave a comment.

Lori E 
Rating:
5.0

Everything was on point. It was ready when I got there. I done everything online. Mr. Bill took care of me real well. I will recommend y'all ,I will use y'all again. Thank you.

April B 
Rating:
1.0

Customer did not leave a comment.

Ryan L 
Rating:
5.0

Customer did not leave a comment.

Carol P 
Rating:
5.0

Excellent service and conveniently located. Very simple process. Will rent again from this location.

Christopher T 
Rating:
5.0

Customer did not leave a comment.

Tom G 
Rating:
5.0

Customer did not leave a comment.

Irwin H 
Rating:
5.0

Customer did not leave a comment.

Kenneth H 
Rating:
5.0

Very friendly!!

Wade Y 
Rating:
5.0

Great customer service

ANAND S 
Rating:
3.0

Customer did not leave a comment.

Ann D 
Rating:
5.0

Customer service was excellent.

Festo K 
Rating:
5.0

Customer did not leave a comment.

Christina P 
Rating:
1.0

Costs not disclosed when renting even though I asked about all charges. I would consider is a shady way of conducting business.

joe h 
Rating:
5.0

Their customer service is stellar. You don’t need any special treatment because I have always been treated like I am their only customer and they really try to give good info and all charges are as shown upfront. I think this is the best location I have used.

TONI G 
No reviews have been submitted for this location.
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