Larry was very helpful and friendly.LEUNG C.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.sophie G.
Customer did not leave a comment.Charles O.
Customer did not leave a comment.Chris B.
Customer service was great!! Owner was very helpful!!DONALD L.
Customer did not leave a comment.Jeff C.
Everything was great. Lawrence was very helpful.DEVIN B.
Customer did not leave a comment.MICHAEL S.
The place is ridiculous and rude. They are very disrespectful. They threatened to call the police on me for no reason.jessilyn W.
Customer did not leave a comment.yendoukoa N.
Customer did not leave a comment.Mike C.
Knowledgeable and friendlyTravis S.
Larry is the Best. Professional yet relatable.SARA B.
Customer did not leave a comment.Ken K.
This location is very small and if was difficult to find a place to park. The receipt indicates I turned the truck in on Dec 1st when I returned it on 28 Nov.MARVIN B.
Customer did not leave a comment.ledra W.
Customer did not leave a comment.Michael S.
We were so pleased with the service provided with our recent rental. Wayne, at the Jamestown location, was over-the-top helpful. We will be using this rental service again! Thank you U-Haul for maintaining such high levels of service! Nancy JohnsonJency W.
Customer did not leave a comment.MARK G.
Next time I rent it will be a place with full Sunday hoursRick B.
Customer did not leave a comment.NEWTON R.
Reserved the night before, when I arrived the appliance hand truck was not available that I reserved. Waited an hour for them to locate an appliance hand truck, no luck. Had to carry a washer and dryer from the 3rd floor apartment and still got a text saying that I had to have the truck back in four hours after I spent an hour their waiting on a hand truck. Asked about the Fifty dollar reservation guarantee and was told it was for the truck only, to me it's a package deal when I reserved on my credit card. The truck smelled and was dirty, with Corona 19 these trucks should be cleaned and sanitized after every use, I will be disputing on my credit card when the charge hits my card. ThanksDEXTER H.
Customer did not leave a comment.DLytonia H.
Lawrence Automotive is always so friendly.Irish H.
Wayne was very helpful and friendly..However, the facility was run downNICHOLASPADRAIG O.
I live across the street, and anytime I need a U-Haul I use this location. They are always nice and friendly.Tomica W.
Customer did not leave a comment.Alisa L.
Customer did not leave a comment.ANNIE M.
Process was quick and easyBORIS H.
Larry was Great! Friendly great service, and very helpful.Scott M.
Larry the owner was extremely helpful, polite, friendly, and very Helpful. Great guy!SCOTT M.
Customer did not leave a comment.FELTON C.
It was great friendly serviceJANICE W.
Customer did not leave a comment.David F.
Customer did not leave a comment.CONSTANCE F.
Mr. Wayne is awesome and the other gentlemen that was working with him was awesome as well. I would definitley recommend all of my friends and family members thank youMarie F.
Customer did not leave a comment.Melissa W.
Please take any extra material out off the truck..like Dolly and matress bag.. It takes up some of the space that we have already paid for unless its included...( its NOT Included) .. Other then that Excelent service..MARIELENA G.
Customer did not leave a comment.darrell L.
Great value, location and service.cherie B.
Very small area at apex of two busy roads. Garage crowded and looks like a hoarders paradise.EDWARD H.
The proprietor is always very friendly and helpful!RISHAUNDA M.
very helpfulChris B.
Customer did not leave a comment.Patricia R.
I can't think of a thing. Wayne at this location was great to work with!JOHN M.
Customer did not leave a comment.Andrea G.
My goodness, this location has to be the smallest U-Haul location that I have ever seen! My dude Wayne (or at least I think that was his name) is doing that absolute best he possibly can with what he has! His office is literally the size of my closet in my apartment, and he has a fleet of hand trucks, blankets, dollies, and all the other necessary things needed in a standard U-Haul facility. Not to mention, he is sharing this closet with an auto shop! This man needs a raise, and a different facility with which to do business.JOHN C.
Customer did not leave a comment.JOHN F.
Super nice guys. Very knowledgeable and helpful. I rented a trailer to take home a vintage car. It was my first time towing a car. Very patient. Got home with no issues. The trailer had good tires, all the lights worked and it had some pretty cool safety features.david R.
Tight space / clutterPAUL F.
It wasn't just this location - I had to wait 30 min last week and almost an hour this week to pick up my rental after my designated pick up. This location is a really tight fit, nowhere to park, and the truck wasn't clean / the door caught when trying to close the back.Mike G.
Wayne does a great job. Very helpful and responsive.Katherine S.
Customer did not leave a comment.Herbert B.
Customer did not leave a comment.PERRY W.
Customer did not leave a comment.Madeline M.
Customer did not leave a comment.Larry L.
Customer did not leave a comment.DWAYNE D.
Friendly staff and helpful. Thank you so muchMarjorie M.
Very friendly and professional. Well knowledgeable about the business and knew how to handle each of the customers as we all came as one time without reservations.acquanetta M.
I have emailed about the charges for the truck. I was charged for 24 hours and 30 miles. I had the truck 8 hours and drove 17 miles. Nobody will get back to me about it.Elie B.
Customer did not leave a comment.DENNIS T.
The math does not add up to the billing that was given. I don't even have a receipt to see why I was charged as much as I was charged. A $20 truck that went 30 miles and getting charged $150 doesn't add up. I need somebody to contact meSTEPHEN H.
Customer did not leave a comment.johnathan L.
Customer did not leave a comment.Daniel F.
Customer did not leave a comment.CHRIS B.
Customer did not leave a comment.Ken C.
Signed up to pick up the rental at 8:00am. The day of pickup once I was at the location it said that I had to wait until 9:00am. Attendant was rude and unprofessional-could care less that I waited almost an hour past my designated pickup time. Was extremely rude explaining drip off location and general rules. 0/10Garrett M.
Customer did not leave a comment.ED L.
Trucks need thorough cleaning.Johnathan H.
I would like you to offer a hitch(slide in), when you rent a truck and trailer. I had one but of course had to go home and get it, 30 minutes away because it was not stated on the website to bring your own. If it was stated not clearly enough.Troy A.
Mr. Lawrence was excellent to work with. When we arrived to get the truck, my husband and I decided it was too small. After less than 30 minutes, Mr. Lawrence secured a larger enclosed truck and we were on our way! So easy and excellent customer service. Would highly recommend. The TalbertsDonna T.
Customer did not leave a comment.Barry W.
Some signage like:â€œ return truck hereâ€ Would have been helpful. But it sufficed for dropping the truck off.Andrea M.
Appears I was overcharged and the amount on the receipt does not reflect what was taken from my bank account. I put 15 miles on the vehicle and was charged for 31. I have pictures of the odometer. The attendant did not accompany me to verify the mileage at pickup or turn in. Contract #95841628RICHARD W.
Carefully review/verify returned equipments correctly. I was over charged by the location and had hard time getting someone to fix the issue right away. Made over 3 phone calls and still waiting for a resolution.ADAM A.
Customer did not leave a comment.Robert F.
Customer did not leave a comment.Angel B.
Customer did not leave a comment.Kathy T.
Lawrence was very helpful. I woukd mostly definitely rent u haul from him again. Awesome customer service, very well detailed.MARK S.
Customer did not leave a comment.Julia R.
Customer did not leave a comment.Julie B.
I didn't know it would be a $25 fee for cleaning upon returning so that would be nice to know up frontDEMETRIA P.
Customer did not leave a comment.CHARLES U.
I would recommend this location to anyone for the service provided. Mr. Atkins does an excellent job and is very polite and goes out of his way to assist customers. The office area is a bit cluttered but the service provided makes up for that shortcoming.Steve A.
It went smoothTHOMAS G.
Customer did not leave a comment.WaDrekis H.
Customer did not leave a comment.Gerald H.
Customer did not leave a comment.NORMAN D.
Customer did not leave a comment.Sandra L.
Customer did not leave a comment.David T.
Customer did not leave a comment.Richard C.
Customer did not leave a comment.Larry K.
Wayne was excellent.TYLER H.
I was a little surprised that the truck was advertised as being $29.99 a day, but I ended up paying around $77 with all of the added mileage and fees and a cleaning fee of $15 when the truck was returned clean. The person in charge of renting the truck was very personable and friendly.NANCY L.
Wayne is very knowledgeable. The rental process was smooth. he had me hooked up and ready to go in no time. He was also quick to get the trailer off my vehicle when I returned. I will definitely rent from Lawrence Automotive in the future.CHRISTOPHER M.
I was supposed to pick up the truck at 9. Man did not show up until 9:30. Refused to check me in and told me to do it online.Domonique P.
I used this location twice and it was fine each time. The Uhaul app is a still a pain to work with trying to get everything logged in, but he said it continues to improve.KENNETH L.
Best experiencing I've had in a while, Lawrence was professional and got me in and out quick.NATHAN B.
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