Fast, efficient and helpful.
Jim T
Customer Reviews for Leach Bros Mfg Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nobody was there and I tried to call the number numerous times and never answered.
DALE DHad a tough time with the pick up would not accept my DL pics and then the app didn't give me the lock box code i had to call the 1800 number to get code was not my best experiance but would do it again also no personnel onsite
Ricky WKeep doing what you are doing.
DEBORAH CThis place should not be a U-HAUL location.
BRUCE CRight on main st, so easy to find to return equipment. Did not go inside office, so no information there.
Bryant VWhile Mr. Leach was personable and accommodating, his "office" was a cluttered, dusty small shack no larger than a walk-in closet. It was a fire hazard with so many power strips plugged into other power strips. Due to the small size of the location/lot, the trailers and trucks were positioned where they could fit best, though not in any order. The U-Haul truck worked great over the several days we used it to transport my mother-in-law's household items from west Texas to just outside of Austin.
Donald LSmall location, minimal parking and nobody on site.
BRAD MVery polite
Sylvester MMr. Leach is always very cheerful and helpful. I've been using same location for over 20 yrs and his demeanor has never changed. I call in advance and he always has the equipment ready, with a big smile on his face.
erma HThe owner was great and friendly. Easy to find.
Orlando JOrdered a trailer online to pick up in Brownwood and drop off in Odessa. The location in Brownwood (Da Shop) was locked up and no one was there. Had to call Uhaul to find another location in Brownwood. The second pick up location did a good job.
Joe FExcellent customer relations. I will definitely do business with him again.
Mickey SHelpful and kind
Brandon BOld ran down building looks really bad but old man was great
Gary AThe windshield was completely caked with bugs. I could barely see out of it. The truck was quite rugged and filthy. The truck ran very rough. The man working there was pleasant enough. But the truck was just filthy inside and out and smelled very badly. I'm glad I am not allergic to cigarettes smoke because it smelled of it very badly.
Christopher HReally no interaction at this location. The weather was bad, so we just dropped off and left.
shirley mThe gentleman that runs the location is great
FRANK NMr. Leach runs a nice location and He will get you 'fixed-uip' with what you need... happy customer..........
Stanley WA bolt was missing from the door lock
Charles LGreat customer service!!
ERIC SVery nice and helpful
James HMr. Leach is a nice man who is easy to do business with. We almost always do our U Haul with him. I don’t think you can improve on him.
glenn sFantastic service from the gentleman running this Uhaul location. Thank you for your help.
Patrick PWhen rating the location, though it got an "Excellent" - not because of the age or layout but because I got what I needed and there was no hassle, and the location is GREAT!
Eric ENothing gentlemen was so nice truck was ready to go
Sherry MDid online drop off
Jeffrey DSimple drop off. Easy to find
Jason pFriendly, knowledgeable staff, equipment in great condition.
Carol PBuilding looks like a chicken hut…and was disgusting
Leshauna GThe service was prompt, efficient, and the representative is at the pick up site and drop off side windows, friendly, and professional. No suggestions for improvement! Keep up the good work.
Kent HThe charges, while not only crazy, weren’t explained and I got charged for the rental twice. Then getting my card charged at 5pm with no authorization. Poor business strategy.
Brittne FVery nice and clean area.
David BThis was not my primary location. I went to pick up my truck that morning and drove 30 miles to Richaland SPRINGS for a 26 ft truck only for it not to be there. I was then switched to a 20 ft truck back in Brownwood, lost 6 ft of space and charged more the 20 ft truck. How I go from 26 to 20 and get charged more is beside me.
Gregory DMr. Leach was very accommodating and kind. He even made sure I arrived at my destination safe and sound.
Julianne MUHAUL is the only way to go as far as I'm concerned. The location I use is Leach Brothers in Brownwood Texas. Mr. Leach knows his stuff and will go to great links to have my equipment ready to go when I arrive. And if he by some chance can't he will definitely find another dealer to help me get it. Thank you Mr. Leach you are the best. Jeff
Jeffrey CFast check in, excellent service..
Carol PMr. Leach is great to rent equipment from. He is very knowledgeable and friendly. I always enjoy visiting with him when I pick up my rental.
Jared SWithout a bunch of U-haul rigs there I wouldn't have know this was an official site. Also, Not being informed of the drop off site until I actually pick up the truck is a huge issue. I had no idea where I would be required to drop the truck off at. Not finding out until pickup puts the customer in a spot to accept as it is too late at that point to find alternate truck sources. You should rethink this police. Ryder could tell me at the time of reservation;
steve rNot rip customers off
Philip SNothing
Allan BReally small. Was hard to find a place to park the truck for return.
Robert FShow the dolly, if rented, to costumer be for they take possession of vehicle. In my case I didn't see dolly and I received a square dolly and really needed a stand up dolly. I bought one at Home Depot.
Susan QGood product and good people
Terry JThe office could use some cleaning. Staff was very helpful. The rental process went very smoothly.
Sara LEverything was great
Linley Rgreat guy running the place
william pVery kind gentleman, I would recommend this location to anyone.
Sally MABSOLUTLEY NOTHING!! The gentleman here was absolutely wonderful!! He explained the rate difference on the website ($39 per day plus milage) and "one way" rate. He helped me contact the main office for Uhaul to negotiate a settlement of charges.
Judy KMr. Leach was very friendly and helpful. Had what I needed. The building and yard are typical of a small Texas town, which I find nostalgic. Take time to study the history of Leach Mfg. Co. Display in the office.
Joyce CThe man running this place was extremely condescending. He added on things to my reservation I didn’t ask for and proceeded to give me his political opinions. He also offended my friend with me by commenting on her tattoos. He said she ruined her skin with covering it with ink. This was extremely unprofessional. Also the battery in our uhaul died. Placed a roadside assistance claim and didn’t hear from anyone for a few hours. Not a good experience with uhaul at all!
Micah M