Customer Reviews for Leach Bros Mfg Co
(U-Haul Neighborhood Dealer)

506 reviews

210 N Main St   Brownwood, TX 76801
(S of Circle on 377)

(325) 643-8181

Office Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(325) 643-8181

210 N Main St
Brownwood, TX 76801
(S of Circle on 377)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

THOMAS S 
Rating:
5.0

Customer did not leave a comment.

Alicia M 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G 
Rating:
3.0

Nobody was there and I tried to call the number numerous times and never answered.

DALE D 
Rating:
2.0

Had a tough time with the pick up would not accept my DL pics and then the app didn't give me the lock box code i had to call the 1800 number to get code was not my best experiance but would do it again also no personnel onsite

Ricky W 
Rating:
5.0

Customer did not leave a comment.

Anthony Z 
Rating:
5.0

Keep doing what you are doing.

DEBORAH C 
Rating:
5.0

Customer did not leave a comment.

Michael J 
Rating:
1.0

This place should not be a U-HAUL location.

BRUCE C 
Rating:
3.0

Right on main st, so easy to find to return equipment. Did not go inside office, so no information there.

Bryant V 
Rating:
4.0

Customer did not leave a comment.

HOLLIS R 
Rating:
3.0

While Mr. Leach was personable and accommodating, his "office" was a cluttered, dusty small shack no larger than a walk-in closet. It was a fire hazard with so many power strips plugged into other power strips. Due to the small size of the location/lot, the trailers and trucks were positioned where they could fit best, though not in any order. The U-Haul truck worked great over the several days we used it to transport my mother-in-law's household items from west Texas to just outside of Austin.

Donald L 
Rating:
2.0

Small location, minimal parking and nobody on site.

BRAD M 
Rating:
5.0

Very polite

Sylvester M 
Rating:
5.0

Customer did not leave a comment.

Amanda W 
Rating:
5.0

Customer did not leave a comment.

Adrian C 
Rating:
5.0

Customer did not leave a comment.

Geneva W 
Rating:
5.0

Mr. Leach is always very cheerful and helpful. I've been using same location for over 20 yrs and his demeanor has never changed. I call in advance and he always has the equipment ready, with a big smile on his face.

erma H 
Rating:
5.0

Customer did not leave a comment.

Richard P 
Rating:
5.0

Customer did not leave a comment.

Frederick B 
Rating:
5.0

Customer did not leave a comment.

Richard G 
Rating:
5.0

The owner was great and friendly. Easy to find.

Orlando J 
Rating:
4.0

Ordered a trailer online to pick up in Brownwood and drop off in Odessa. The location in Brownwood (Da Shop) was locked up and no one was there. Had to call Uhaul to find another location in Brownwood. The second pick up location did a good job.

Joe F 
Rating:
5.0

Customer did not leave a comment.

Jeff G 
Rating:
5.0

Customer did not leave a comment.

Jerry B 
Rating:
3.0

Customer did not leave a comment.

Mark F 
Rating:
5.0

Customer did not leave a comment.

David B 
Rating:
4.0

Customer did not leave a comment.

Scott R 
Rating:
5.0

Customer did not leave a comment.

T S 
Rating:
5.0

Excellent customer relations. I will definitely do business with him again.

Mickey S 
Rating:
5.0

Customer did not leave a comment.

Thomas L 
Rating:
5.0

Customer did not leave a comment.

Bailey G 
Rating:
5.0

Customer did not leave a comment.

Robert M 
Rating:
5.0

Helpful and kind

Brandon B 
Rating:
4.0

Old ran down building looks really bad but old man was great

Gary A 
Rating:
5.0

Customer did not leave a comment.

Robert P 
Rating:
5.0

Customer did not leave a comment.

Shannon D 
Rating:
5.0

Customer did not leave a comment.

Johnny M 
Rating:
3.0

The windshield was completely caked with bugs. I could barely see out of it. The truck was quite rugged and filthy. The truck ran very rough. The man working there was pleasant enough. But the truck was just filthy inside and out and smelled very badly. I'm glad I am not allergic to cigarettes smoke because it smelled of it very badly.

Christopher H 
Rating:
5.0

Customer did not leave a comment.

PAULA E 
Rating:
4.0

Customer did not leave a comment.

David P 
Rating:
5.0

Customer did not leave a comment.

Ricky H 
Rating:
4.0

Really no interaction at this location. The weather was bad, so we just dropped off and left.

shirley m 
Rating:
5.0

The gentleman that runs the location is great

FRANK N 
Rating:
5.0

Customer did not leave a comment.

Laura P 
Rating:
5.0

Mr. Leach runs a nice location and He will get you 'fixed-uip' with what you need... happy customer..........

Stanley W 
Rating:
3.0

A bolt was missing from the door lock

Charles L 
Rating:
5.0

Great customer service!!

ERIC S 
Rating:
5.0

Very nice and helpful

James H 
Rating:
5.0

Customer did not leave a comment.

Ramon O 
Rating:
5.0

Mr. Leach is a nice man who is easy to do business with. We almost always do our U Haul with him. I don’t think you can improve on him.

glenn s 
Rating:
5.0

Customer did not leave a comment.

KATHY M 
Rating:
5.0

Fantastic service from the gentleman running this Uhaul location. Thank you for your help.

Patrick P 
Rating:
5.0

Customer did not leave a comment.

Leon S 
Rating:
5.0

When rating the location, though it got an "Excellent" - not because of the age or layout but because I got what I needed and there was no hassle, and the location is GREAT!

Eric E 
Rating:
5.0

Nothing gentlemen was so nice truck was ready to go

Sherry M 
Rating:
5.0

Customer did not leave a comment.

PAULA E 
Rating:
5.0

Did online drop off

Jeffrey D 
Rating:
5.0

Customer did not leave a comment.

Scott W 
Rating:
5.0

Customer did not leave a comment.

Stephanie R 
Rating:
5.0

Customer did not leave a comment.

Paul M 
Rating:
5.0

Customer did not leave a comment.

Heidi G 
Rating:
5.0

Customer did not leave a comment.

Chris A 
Rating:
5.0

Simple drop off. Easy to find

Jason p 
Rating:
5.0

Friendly, knowledgeable staff, equipment in great condition.

Carol P 
Rating:
1.0

Building looks like a chicken hut…and was disgusting

Leshauna G 
Rating:
5.0

The service was prompt, efficient, and the representative is at the pick up site and drop off side windows, friendly, and professional. No suggestions for improvement! Keep up the good work.

Kent H 
Rating:
5.0

Customer did not leave a comment.

Tara B 
Rating:
1.0

The charges, while not only crazy, weren’t explained and I got charged for the rental twice. Then getting my card charged at 5pm with no authorization. Poor business strategy.

Brittne F 
Rating:
5.0

Very nice and clean area.

David B 
Rating:
5.0

This was not my primary location. I went to pick up my truck that morning and drove 30 miles to Richaland SPRINGS for a 26 ft truck only for it not to be there. I was then switched to a 20 ft truck back in Brownwood, lost 6 ft of space and charged more the 20 ft truck. How I go from 26 to 20 and get charged more is beside me.

Gregory D 
Rating:
5.0

Mr. Leach was very accommodating and kind. He even made sure I arrived at my destination safe and sound.

Julianne M 
Rating:
5.0

UHAUL is the only way to go as far as I'm concerned. The location I use is Leach Brothers in Brownwood Texas. Mr. Leach knows his stuff and will go to great links to have my equipment ready to go when I arrive. And if he by some chance can't he will definitely find another dealer to help me get it. Thank you Mr. Leach you are the best. Jeff

Jeffrey C 
Rating:
5.0

Fast check in, excellent service..

Carol P 
Rating:
5.0

Mr. Leach is great to rent equipment from. He is very knowledgeable and friendly. I always enjoy visiting with him when I pick up my rental.

Jared S 
Rating:
5.0

Customer did not leave a comment.

William B 
Rating:
4.0

Without a bunch of U-haul rigs there I wouldn't have know this was an official site. Also, Not being informed of the drop off site until I actually pick up the truck is a huge issue. I had no idea where I would be required to drop the truck off at. Not finding out until pickup puts the customer in a spot to accept as it is too late at that point to find alternate truck sources. You should rethink this police. Ryder could tell me at the time of reservation;

steve r 
Rating:
3.0

Not rip customers off

Philip S 
Rating:
5.0

Customer did not leave a comment.

Pettis P 
Rating:
5.0

Customer did not leave a comment.

Stephanie R 
Rating:
5.0

Nothing

Allan B 
Rating:
3.0

Really small. Was hard to find a place to park the truck for return.

Robert F 
Rating:
1.0

Customer did not leave a comment.

Jorge P 
Rating:
5.0

Show the dolly, if rented, to costumer be for they take possession of vehicle. In my case I didn't see dolly and I received a square dolly and really needed a stand up dolly. I bought one at Home Depot.

Susan Q 
Rating:
5.0

Good product and good people

Terry J 
Rating:
4.0

The office could use some cleaning. Staff was very helpful. The rental process went very smoothly.

Sara L 
Rating:
5.0

Customer did not leave a comment.

HENRY B 
Rating:
5.0

Customer did not leave a comment.

Joe V 
Rating:
5.0

Everything was great

Linley R 
Rating:
5.0

Customer did not leave a comment.

Michael R 
Rating:
5.0

great guy running the place

william p 
Rating:
5.0

Very kind gentleman, I would recommend this location to anyone.

Sally M 
Rating:
1.0

Customer did not leave a comment.

Shannon V 
Rating:
5.0

Customer did not leave a comment.

Johannes B 
Rating:
4.0

Customer did not leave a comment.

Keith K 
Rating:
5.0

Customer did not leave a comment.

Coy Q 
Rating:
5.0

ABSOLUTLEY NOTHING!! The gentleman here was absolutely wonderful!! He explained the rate difference on the website ($39 per day plus milage) and "one way" rate. He helped me contact the main office for Uhaul to negotiate a settlement of charges.

Judy K 
Rating:
3.0

Mr. Leach was very friendly and helpful. Had what I needed. The building and yard are typical of a small Texas town, which I find nostalgic. Take time to study the history of Leach Mfg. Co. Display in the office.

Joyce C 
Rating:
1.0

The man running this place was extremely condescending. He added on things to my reservation I didn’t ask for and proceeded to give me his political opinions. He also offended my friend with me by commenting on her tattoos. He said she ruined her skin with covering it with ink. This was extremely unprofessional. Also the battery in our uhaul died. Placed a roadside assistance claim and didn’t hear from anyone for a few hours. Not a good experience with uhaul at all!

Micah M 
Rating:
3.0

The inside of windshild was smoke stand

Leo G 
No reviews have been submitted for this location.
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