Customer Reviews for Leenheer Automotive
(U-Haul Neighborhood Dealer)

365 reviews

3760 US Hwy 501   Carthage, NC 28327

(910) 947-2148

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(910) 947-2148

3760 US Hwy 501
Carthage, NC 28327

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

PEYTON S. 
Rating:
5.0

Customer did not leave a comment.

DEBBIE J. 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY G. 
Rating:
5.0

Customer did not leave a comment.

Kathryn W. 
Rating:
4.0

My truck smelled of straight gas when driving the second part of my trip and I feel the gas usage was drastically different. I tried to call about it but no one answered.

William G. 
Rating:
5.0

Customer did not leave a comment.

Nathan M. 
Rating:
5.0

Customer did not leave a comment.

Elise M. 
Rating:
5.0

Nice folks at Leenheers. They hooked trailer up for me.

Mark S. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

I was informed I could drop off the cargo trailer to any uhaul dealer in the area. However, when I went to a nearby location, the service desk told me he wouldn't accept the trailer and that I would be charged an additional fee for not returning it to the original location. So, I had to drive an additional 35 mins to drop it off. There seems to be a miscommunication on the drop off policy between the customer (me) and uhaul staff.

Clint M. 
Rating:
5.0

Customer did not leave a comment.

Rachel H. 
Rating:
5.0

Customer did not leave a comment.

Curtis A. 
Rating:
5.0

Customer did not leave a comment.

Janice J. 
Rating:
5.0

Excellent!

Diana S. 
Rating:
3.0

When I arrived, the receptionist was in a conversation with a elderly man. I had to wait a few minutes till they finally finished their conversation. She seen me standing there and he even turned around so I know he seen me too. But I had to wait for them to finish. Fyi- they weren't discussing renting a uhaul. It was friendly. Also, I was not shown by anyone how to operate the vehicle. This was the first time I had ever rented a uhaul so I thought someone would come out and show me the basics on the truck. Example how to adjust mirrors, etc. I had to figure all this out myself. And never could figure out how to adjust the side mirrors. When I pulled out to leave, it was raining a little bit, so I turned on the windshield wipers and the windshield wiper on the driver side did not work. So I did go inside and let the lady no that the windshield wiper was not working. The vehicle itself was a rough ride. Not smooth at all. Nothing what I expected. Overall it was okay. But they really need to check out these vehicles when they come back in and not just how much gas is left in the tank.

Lisa B. 
Rating:
4.0

After hours drop off, well lit parking lot.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Alicia H. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

Aliyah R. 
Rating:
5.0

Customer did not leave a comment.

Craig M. 
Rating:
5.0

Customer did not leave a comment.

LYNDA A. 
Rating:
3.0

Total confusion at pick up. Took over 2 hours. Finally the owner came out. Worked later than expected. He was very helpful. Had to cancel initial order snd reissue vehicle

RAYMOND L. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

REMER A. 
Rating:
5.0

Customer did not leave a comment.

WILLIE L. 
Rating:
5.0

Customer did not leave a comment.

DAMIEN M. 
Rating:
5.0

Customer did not leave a comment.

Don I. 
Rating:
4.0

Customer did not leave a comment.

Jennifer Y. 
Rating:
5.0

Thank you so much!

AMY M. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Great Customer service. They are always super friendly.

DENA C. 
Rating:
5.0

This place is always amazing! Everything kept up in great repair! Fast and friendly service! I have used them alot and give them 5 stars plus!

DOUGLAS B. 
Rating:
2.0

Lady was nice there location was old and decrepit. Order placed online at 300 miles when I got on site to pick it up they then backtracked on the order and only allowed 270 miles. I will never use this horrible company again. most untrustworthy shady company I've ever had to deal with

NICHOLAS P. 
Rating:
5.0

Quick and easy.

MARK T. 
Rating:
5.0

Customer did not leave a comment.

Derrick J. 
Rating:
5.0

This location is always great!

DOUGLAS B. 
Rating:
5.0

Very friendly and knowledgeable

SCOTT P. 
Rating:
5.0

It would have been nice to pick up in my original location choice but I understand supply and demand and employee shortages

Katelynne H. 
Rating:
5.0

This is about your system for after hours drop off. Make sure there is a highlighted statement on your paperwork or website that after hours drop require that you be at the site in order to access your EZ return function. Otherwise great experience!

David S. 
Rating:
5.0

Customer did not leave a comment.

Jeremy W. 
Rating:
5.0

We enjoyed renting at this U-Haul location and will do so again.

STEPHEN K. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey J. 
Rating:
5.0

Used 24/7 dropoff so no interaction with location or personnel

JEREMY A. 
Rating:
5.0

Customer did not leave a comment.

Kevin E. 
Rating:
5.0

This has nothing to do with the pickup location. But the night I loaded the truck it rained and water leaked inside and destroyed a lot of my belongings. This is an out of town move and I expected a better truck with no leaks. No I have to pay for rug cleaning, damaged boxes, books, wood frames, mattresses and more.

MENAW M. 
Rating:
5.0

Trailers are always in excellent maintained condition! I give this location 5 stars!

DOUGLAS B. 
Rating:
2.0

I rated this below average because the location I indicated I wanted to pick up the van was changed and it took me an extra hour to pick up the van. Also, not a location issue but I was under the impression from the online reservation that it was a unlimited miles and I was charged for miles over a certain amount. In the future, I will go with Penske.

Kenneth S. 
Rating:
5.0

Cleanest and most efficient facility; excellent customer service and easy equipment access. Great experience

CHARLOTTE H. 
Rating:
5.0

Friendly staff, great customer service!

VICTOR E. 
Rating:
5.0

Nothing. Young Lady was very professional and explained almost everything to me. Gave me options.

LESLIE W. 
Rating:
5.0

This location has always been excellant!

DOUGLAS B. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
1.0

Customer did not leave a comment.

Lori Z. 
Rating:
5.0

Excellent service

alexander P. 
Rating:
5.0

Friendly and great customer service!

DOUGLAS B. 
Rating:
5.0

The Leenheers are great people to deal with for UHaul equipment and all other business. I'm glad to have them in Carthage! Al Barber, Commissioner, Town of Carthage)

Alvin B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
5.0

Customer did not leave a comment.

GERALD P. 
Rating:
5.0

Great customer service....

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Brandon C. 
Rating:
4.0

Customer did not leave a comment.

Tracy I. 
Rating:
4.0

Customer did not leave a comment.

IRENEMABLE R. 
Rating:
5.0

Great experience.

Robert G. 
Rating:
5.0

Very professional

ROBERT D. 
Rating:
5.0

Friendly customer service. Nice facility. Convenient pick up location with easy turnaround space for trailer. Will rent from this location again for any additional Uhaul needs!

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Travis S. 
Rating:
5.0

Customer did not leave a comment.

Bee L. 
Rating:
4.0

Customer did not leave a comment.

MICHELLE P. 
Rating:
4.0

Customer did not leave a comment.

DUSTIN W. 
Rating:
5.0

Nothing that I can think of.

Pete Z. 
Rating:
5.0

Just keep doing what you're doing. Very handy and friendly. Thanks

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE S. 
Rating:
3.0

Customer did not leave a comment.

ELIZABETH L. 
Rating:
5.0

Excellent service. Great people. I wish they were open until six pm the day I dropped off. Oh well.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Great people!!!

DANIEL P. 
Rating:
3.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Outstanding customer service. Thank you!

BARBARA S. 
Rating:
3.0

Customer did not leave a comment.

CARL D. 
Rating:
5.0

Customer did not leave a comment.

RALPH B. 
Rating:
5.0

Customer did not leave a comment.

DEVIN LEE S. 
Rating:
3.0

Drop off was late at night after hours and no signage as to were to park or where key drop box was. Had to just guess.

H. M. 
Rating:
5.0

Customer did not leave a comment.

DIANNE S. 
Rating:
3.0

Customer did not leave a comment.

Hugh V. 
Rating:
3.0

Have people help to offload the trailer. I had to do it myself, they didn't offer. When I called them they care where I put it (could have left it in the street) and never came to inspect it (could have taken it home and they would have never known).

Bryan E. 
Rating:
1.0

Customer did not leave a comment.

David R. 
Rating:
5.0

BEST PLACE EVER TO RENT a U-Haul, and believe me I tried Sanford, Southern Pines, Pinehurst, all around, nothing else compares to this place, they are friendly and even though they are super busy with their other work, they stop what they are doing to help out. BEST PLACE TO RENT A U-Haul, you may have a nice looking building in Sanford, NC on Horner Blvd, but it' slow as snails and they never have anything ready to go.

CONSTANCE S. 
Rating:
2.0

Customer did not leave a comment.

BRODY H. 
Rating:
5.0

Customer did not leave a comment.

EDWARDLOUIS H. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Everything was great except the reservation. It was $100 cheaper booking online versus booking directly with Leenheer Automotive. However, they (Leenheer Automotive) were fine with me canceling reservation I'd made with them and allowing me to book online.

Craig M. 
Rating:
3.0

Staff very friendly/ Unit in cargo space was dirty had to clean/ left location filled truck up started out in am/turned A/C on didn't work/called location left message on answering machine concerning A/C did not get a return called/ Had to drive to location with no A/c

GEORGE B. 
Rating:
5.0

This is the ONLY location that was any good, I had gone to five other U-Haul places before this, only found it because it was next to my feed store.

CONNIE S. 
Rating:
5.0

Customer did not leave a comment.

sheena K. 
Rating:
5.0

Customer did not leave a comment.

Leslie J. 
Rating:
5.0

Customer did not leave a comment.

Gay W. 
Rating:
5.0

Well done! Smooth operation and assistance was professional. Returning the trailer was no problem.

Hernani D. 
Rating:
5.0

Customer did not leave a comment.

Patrick D. 
No reviews have been submitted for this location.

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