Customer Reviews for Leenheer Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Leenheer Automotive

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rebecca B. on

Rating:

The "mobile after hours pickup" option process was not smooth at all. The representative took a really long time to confirm my pick up so that we could get on the road with the truck, and literally confirmed my identity 3 times, in addition to confirming the identity of the person paying for the truck who was sitting in the car with me. It was a little ridiculous. Confirm my driver's license. Confirm the person paying for the reservation and move on. When you do this in person you don't have the representative calling different people to confirm my identity, they look at my ID and my face.

Bertram G. on

Rating:

Very easy on the return side. Great!

William G. on

Rating:

Customer did not leave a comment.

Windy E. on

Rating:

Every thing was excellent.

Michael L. on

Rating:

Customer did not leave a comment.

Edward F. on

Rating:

Clean out the Uhaul inside.

Susan G. on

Rating:

Customer did not leave a comment.

BOB W. on

Rating:

Customer did not leave a comment.

David D. on

Rating:

Customer did not leave a comment.

MAX M. on

Rating:

If you keep doing as wonderful job as you did for me......I would like to refer everyone. Job well done!

Daniel S. on

Rating:

Customer did not leave a comment.

Thomas L. on

Rating:

Easy check in. Very personable. Took my truck to them for an oil change. Will patronize their shop for future repairs.

Terry J. on

Rating:

I liked their mailbox system vs just dropping the keys off through a door slot after hours. The truck handled well and the blankets, dollies, and hand truck were clean and functional. Gas refill price was steep but I guess you pay for convenience.

KIMBERLY G. on

Rating:

I don't know if this is common for u-haul trailers but there is no jack on the hitch. It has to be attached the truck the entire time. But everything went well, no complaints.

Mark S. on

Rating:

Note to customers: Trailers have no tongue jack so you may need help lifting off the hitch.

David D. on

Rating:

Customer did not leave a comment.

Christopher P. on

Rating:

Staff was friendly and the equipment was ready to go. Turn in was just as easy.

Robert L. on

Rating:

very friendly

David R. on

Rating:

Customer did not leave a comment.

Kevin P. on

Rating:

Customer did not leave a comment.

Michael S. on

Rating:

Customer did not leave a comment.

Janet C. on

Rating:

Customer did not leave a comment.

BILL H. on

Rating:

Customer did not leave a comment.

jeff M. on

Rating:

Easy fast rental

Katherine S. on

Rating:

Customer did not leave a comment.

Markeisha C. on

Rating:

Customer did not leave a comment.

ROBERT R. on

Rating:

Smooth.....

DANNY W. on

Rating:

Customer did not leave a comment.

LINWOOD P. on

Rating:

Everything went great from check in to check out. Great folks at Leenhear.

Maureen C. on

Rating:

Super helpful!

JOHN M. on

Rating:

For a local move the prices for mileage were way too expensive

FRANK R. on

Rating:

Customer did not leave a comment.

Joseph A. on

Rating:

Trucks were parked in a way that it was extremely difficult to pull out. Equipment ordered to come with the truck, three dollies and 24 blankets, was not in the back of the truck. I had to go to a different location to get furniture blankets and was unable to get the dollies needed.

ray N. on

Rating:

Customer did not leave a comment.

Randall C. on

Rating:

Customer did not leave a comment.

Randall C. on

Rating:

Customer did not leave a comment.

Gary F. on

Rating:

Customer did not leave a comment.

David D. on

Rating:

Customer did not leave a comment.

LEE M. on

Rating:

Awesome service family friendly

Neil G. on

Rating:

Leenheer Automotive did a great job assisting me with the rental of this trailier.

STEPHANIE C. on

Rating:

Customer did not leave a comment.

Bryon H. on

Rating:

100% best place I have dropped off.

Tiffany K. on

Rating:

Customer did not leave a comment.

Wayne B. on

Rating:

Customer did not leave a comment.

Spenser S. on

Rating:

Customer did not leave a comment.

BILLY C. on

Rating:

Customer did not leave a comment.

Todd C. on

Rating:

Customer did not leave a comment.

David D. on

Rating:

Customer did not leave a comment.

Lynn R. on

Rating:

Customer did not leave a comment.

MARK G. on

Rating:

Customer did not leave a comment.

Erik C. on

Rating:

Customer did not leave a comment.

Andy B. on

Rating:

Customer did not leave a comment.

Linda D. on

Rating:

Customer did not leave a comment.

Katrina T. on

Rating:

Customer did not leave a comment.

ROBERT B. on

Rating:

Efficient and professional. Keep up the good work.

Carolyn S. on

Rating:

Customer did not leave a comment.

hill T. on

Rating:

Drop off was not open when returning, but this was not a problem because key drop box was visible. I received an email by 8:30 Monday confirming my vehicle drop off. I also received a phone call to confirm drop off. Excellent customer service.

AARON S. on

Rating:

Customer did not leave a comment.

DANIEL P. on

Rating:

Very helpful. Owner actually came out and hooked it up for me while explaining every detail. Really nice people!

VAN H. on

Rating:

Customer did not leave a comment.

JOYCE S. on

Rating:

They made the move easy. I would definitely recommend them to anyone. Great service.

JOSEPH P. on

Rating:

Excellent service

Lynn W. on

Rating:

Customer did not leave a comment.

james S. on

Rating:

Customer did not leave a comment.

WANDA S. on

Rating:

Sunday drop off closed

Lisa D. on

Rating:

Was surprised at my final bill. Uhaul showed .69 cents per mile; when I received the final statement I had been charged .99 cents per mile

CHASSIDY Y. on

Rating:

Leenheer Automotive was very accommodating to my schedule and provided great service.

William W. on

Rating:

Customer did not leave a comment.

James S. on

Rating:

Customer did not leave a comment.

Edward M. on

Rating:

Customer did not leave a comment.

DAVID S. on

Rating:

Customer did not leave a comment.

Carolyn S. on

Rating:

Customer did not leave a comment.

Charles H. on

Rating:

Very kind staff. I have moved stuff locally a few times in the last year and the folks there are actually helpful and are not out to take advantage of anyone. I highly recommend them

STACY A. on

Rating:

I just want to thank Jeff and Karen for their assistance with our home move. The truck was very clean and in good condition. They were very professional, courteous, and down to earth people. Thanks again!

Natalie K. on

Rating:

Customer did not leave a comment.

RANDY S. on

Rating:

Customer did not leave a comment.

frank W. on

Rating:

Customer did not leave a comment.

JAMES F. on

Rating:

Customer did not leave a comment.

Brian G. on

Rating:

Customer did not leave a comment.

Robert S. on

Rating:

I'm upset with uhaul because I chose a drop off location 20 miles closer to my son's house and apparently uhaul decided not to give me the drop off choice which I chose because it was only 2 miles from his home. Also I wasn't given any help disconnecting the car hauler until I couldn't get it disconnected after 10 minutes of trying myself. NOT A GOOD EXPERIENCE!!!!!!!!!

Glenn N. on

Rating:

Customer did not leave a comment.

Brian N. on

Rating:

One of the best customer service experiences I've ever had!

Logan B. on

Rating:

Customer did not leave a comment.

Kristopher C. on

Rating:

Customer did not leave a comment.

LAURIE S. on

Rating:

People are very friendly and process was easy

JEAN W. on

Rating:

Customer did not leave a comment.

SHARON T. on

Rating:

Customer did not leave a comment.

michelle T. on

Rating:

This place was closed when we dropped it off. The online process to return this truck was HORRIBLE! It took us forever to get the information you all needed. When we picked the truck up it was at 3/4 tank of gas. When we returned the truck we put more gas in it and had it at 7/8 tank. We paid more in gas yet you guys charged us for going over a mile. We would like you to reimburse us for the extra gas we put into the truck since you charged us extra for the 1 mile we went trying to return it to your place you told us to take it to. We will not be using UHaul again because of these experience. We also tried calling UHaul when we returned the truck because no one was there and no one answered the phone.

Scott B. on

Rating:

The people who owned this store were very friendly and accommodating. However, the store was 1.5 hrs from where I originally reserved my rental. U-Haul switched my pick-up to this location less than 24 hrs before I was supposed to get my truck. Recommend that U-Haul give a little more time for the customer to make other plans if a location needs to be changed.

LAUREN C. on

Rating:

Customer did not leave a comment.

Clay P. on

Rating:

Customer did not leave a comment.

William J. on

Rating:

Everything was handled in a professional manner! Very pleased!

Matthew B. on

Rating:

Outstanding customer service, friendly and professional. The truck was in great working order and spotless. Exceeded my expectations.

daniel R. on

Rating:

good people.

DONNA M. on

Rating:

Awesome service

Donna G C. on

Rating:

Customer did not leave a comment.

Suave C. on

Rating:

Customer did not leave a comment.

Alama R. on

Rating:

The crew was very helpful and warming. They made my drop off very easy and smooth.

TERRY R. on

Rating:

Very easy to deal with, very quick to help me. No issues!!!

Georgie B. on

Rating:

The right side headlight needs replaced. Very dim