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John L
Customer Reviews for Lee's Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Need to improve communication on procedure for picked up truck when no no one is at pick location during posted business hours. I waited 1hr. 45 minutes for someone to return before calling customer service. Note on door of office said “we went to our Floyd’s tx location will return shortly”.
clarence EEasy to find location and hassle free drop off.
Fabian RI don't think it was their fault, but we arrived at 9:30, and they charged me another $20 since we weren't there at 9.
KARI TIt was pretty simple and they were very helpful!
BARNEY MMy U-Haul experience was great. I always use Lee’s. I have rented from him several times. He always gets me hooked up and makes sure things are good. He is excellent to work with and very kind. He is very gracious and helpful!
SHARILEA JI was overcharged for extra days due to uhaul moving help . I should not have been charged for last day!
ROBERT COffering a light plug-in adapter for the U-Haul trailer would be helpful. Lee helped by taking the hitch off and putting my cover back on my car, which was not expected. Thanks
BOBBY NTruck kind of dirty inside but never got my refund that was owed to me for my reservation not being able to be met
NATHAN PCigarette smoke was a real issue for someone who has allergies.
Aaron NNothig
melinda FLee is the best. We used his truck to move a few things to my mom’s assisted living place. Then we needed one more load a few months later. Great guy and great service
dixie rI used the move helpers to unload and they were great 😊. Very professional, curtesy, and they were great. 😊
David BAlways an easy and friendly quick drop off!!
Colby BNice employee.
Connie AIt was hard to find someone to help and when I did he was in a small office with no windows open and he was a smoker.
Shawna MI was a little disappointed this time. The equipment I needed was not included. And there wasn’t much gas left in the tank.
Shiloh HYour website is difficult to navigate and schedule. There are also far too many questions that cause problems.
Latesha MNot clean equipment but maintained. Location looks abandoned but has easy access.
David RAmazing experience. Would rent here again
Joseph LI paid for extended hours and the owner seemed annoyed with my husband as if we didn’t pay or check in about needing extra time, curious to know if the uhaul app notified the uhaul dealer that we were going to be late?
SHANNON NQuick drop off and friendly attendant.
Mary JGood
Israel DIt was quick and painless really good job
CORY BThey were not there
SCOTT BIf the app is down, show up to work so people can get their stuff like real folks. This sleeping until mid morning is not getting it done.
SCOTT BThis location was a live saver The service was excellent. The service was fast and courteous with no hiccups. This was on the heels of a disastrous experience in Clovis., NM which started 6 days before the Plainview location saved me a 2 day delay.. On Wednesday I called the Clovis Location and tor reserve a 26' truck and a car transport. I was told they didn't have any at that time and to call back at the end of the week (Sunday ) to see if anything was available. the guy told me there was nothing there or was scheduled to come, He then gave me the phone number of the New Mexico main office and the gentleman there said that there was nothing available near Clovis but did give me the Texas main office in Abilene, Tx. The guy; in Abilene told me there would be a truck and trailer there by late Tuesday or Wednesday to pick up. So I left on my trip to N.M. to rent the truck ( 1165 Mile trip). on Monday. I got to Clovis on Tuesday morning about 9:00 to check to see when the reserved truck would be available. The boy at the counter looked on the computer and said it was there and it was scheduled to be picked up at 12:00 that day. I asked if I could pick it up sooner if I got things ready to load it. he said That would be fine. I went to the storage units were my things was stored and opened up the storage units and prepared to start loading the u haul when I got back. I came back to rent the truck and the boy I talked to was not in and the manager waited on me and said there was no 26' truck available until Thursday morning. I told him I was in earlier that morning and the boy told me it could be picked up at 12:00 or earlier. He said that he couldn't help there was not any thing he could do. I said there is a 26'er out side and he said that was for local use and he could not rent it out.So I called New Mexico main office they said call Texas
pat tThis experience w/U-Haul went very well.. The associate was very helpful, cordial & knowledgeable.. He took steps to ensure that the correct amount of miles were recorded, consequently, I was rewarded w/ a lower charge rate.. Instead of the original $56.+ charge, I was charged $40.+.. UNLIKE the younger associate of my 1st experience..
DANE BFor UHAUL- when you say “all you’ll need is a phone with location services” then that should be all. I was not ready at the truck to provide licenses, passports, relatives, back ups, my first born child, and the blood of a unicorn. For Lee’s - y’all did good. I’d like a key drop box, but that’s obviously not necessary. The experience was quite fine.
Shiloh Hwas in and out in 15 minutes - left deposit
JOSE MFor a very small location, Lee provided the best service I have ever received at a U-Haul. He went above and beyond to make sure the tires on my trailer would handle the long trip and they did. I had no trouble at all and want to say that’s you for being an outstanding representative for U-Haul.
ANDREW CI have used U-Haul trucks before and always satisfied with the trucks but this time I was not satisfied with the way I was treated by U-Haul. I was supposed to pick up the 26-foot truck and the day before I got a call saying the truck was needed because a breakdown of another customer. That was understandable but I was told a truck was available 80 miles away and no one was able to driver the truck to my location. So, I needed to drive my car 80 miles (round trip 160 miles or 10 gal. $43.4 round trip) to pick up the truck (80 miles or $49.60) plus my time. A total of $93.00. Yes, I was told the rental would be 50.00 less but I was still out 43.00 plus my time. Now the truck was not in good working condition. When coming to a stop sign, I stepped on the break and the truck accelerated to 3500 RPM and still going strong. This happened evetime I came to a stop sign or coming to a curve and I need to reduce my speed. Oh, I drove 60 65 miles an hour. At one point I thought I was going to hit the car in front of me. Now the auto transport. Two of the tires were will over the safe stage. I put a penny and could see all of Lincoln’s head.
Richard DLee's is top notch, I hope to do business with him again.
Shaun RGave me a faulty trailer, and a truck that needed work. The trailer landing gear caused a lot of problems, luckily the other location made up for it.
Mike L