Customer Reviews for Lee's Automotive Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lee's Automotive Inc

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PAMELA S.
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Customer did not leave a comment.

ROBERT B.
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Very professional

Nicholas E.
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3 days before pickup, Your reservation system showed pickup at a different location than the one requested at the time of reservation. It took an hour on the phone to understand this was a placeholder in the system and that the pickup location is simply where your regional schedulers are located. This needs to be fixed so customers don't get unnecessarily worried about their reservation being arbitrarily modified

JOHN C.
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Great staff, very enjoyable experience

frank M.
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Customer service was great!

Jeremy P.
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Very nice staff and made the return process very easy.

Kazi S.
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Have a better signage

GRAIG C.
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Dropped off after hours. Did not see the inside of the office location.

Michael D.
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Customer did not leave a comment.

Angelia E.
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Customer did not leave a comment.

Stefan E.
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Customer did not leave a comment.

JAMES S.
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The entire process went very smoothly. The truck was clean and well maintained. The pick up and drop off process was efficient and Holly was very friendly and personable. If I ever need another rental truck I will contact them.

GAYLE M.
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Customer did not leave a comment.

STEVE S.
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Great customer service!

todd R.
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Customer did not leave a comment.

RICHARD B.
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Customer did not leave a comment.

mark B.
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Outstanding service, Clean trailers, extremely helpful staff. This location truly raises the bar.

David R.
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Lee's Auto and UHaul in Twinsburg was absolutely OUTSTANDING! You should be proud that individuals with such knowledge and compassion are represent your brand! Five star service, courtesy and professionalism. Kudos!

DON M.
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None

Susie T.
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Holly was great from start to finish. Completing all the information online cut down and a great deal of time spent checking in. It was easy to find a very pleasant experience.

Jeffrey R.
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Customer did not leave a comment.

william D.
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Customer did not leave a comment.

CHANTEL C.
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Holly was wonderful and provided outstanding customer service. Everything went very smoothly. The truck/equipment was perfect. I would absolutely return as a customer, and highly recommend to others. Thank you Lee's Automotove for making this a great experience. I was nervous about driving a Uhaul for the first time, and it was actually very fun to drive!

Cinnamon D.
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I was charged for equipment I did not get. 3 furniture dollies were added to my bill. I've called & called but keep getting the runaround for something I never received.

bill K.
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nothing

Dawn H.
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Customer did not leave a comment.

Emily F.
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Customer did not leave a comment.

Gregory L.
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Good People at Lee's! Thanks!

Andrey D.
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Team provided the best customer service possible!!!

Timothy H.
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Service was great. Holly was very helpful.

TODD F.
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Holly gave excellent service.

ryan H.
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Customer did not leave a comment.

Robert K.
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Customer did not leave a comment.

Indiresha I.
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The team that provided the service did an excellent job. The location can be improved by resurfacing the lot and the waiting area as well.

JASON H.
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Customer did not leave a comment.

DOUG B.
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Great customer service.

Hans G.
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Customer did not leave a comment.

DANIEL D.
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Nothing. Perfect. Great service polite .

Girish H.
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Staffing was very helpful, she explained all the necessary steps to ride a truck.

Jennifer S.
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Customer did not leave a comment.

Juan V.
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Customer did not leave a comment.

Salvatore C.
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Customer did not leave a comment.

Hossein M.
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The staff were freindly, polite, and helpful. The only issue, I was charged $28 for the gas for 44 miles use. With the current gas price (~$2), its the gas price for 14 galons, meaning the MPG was around 3 (which is impossible)! I guess I was overcharged at least twice for the gas.

GREGORY P.
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Customer did not leave a comment.

Philip R.
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Customer did not leave a comment.

NANCY D.
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Customer did not leave a comment.

Russell M.
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Holly was efficient and so pleasant to work with - I normally rent from a dealer in our town, but now I will be heading to Lee's. Thanks!

DON M.
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None

philip W.
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Customer did not leave a comment.

MICHAEL K.
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everything was excellent and professional.

KETURAH G.
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Nothing! That's why we come here for rentals!

MAKENNA M.
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Customer did not leave a comment.

CHARLENE D.
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My reservation was made 1-2 weeks in advance and pick up was supposed to be at 7am. The day before, I found out my reservation was changed to a 9am pickup. Messed up our entire day. Less than 24 hours notice is NOT ample time to change your plans when traveling out of town for moving purposes!

Mary Beth A.
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I was upset when I went to Kent to pick up the U-Haul that they sent me to Twinsburg. They said I was sent an email which I was but thought it was just a verification from online check in. I would have preferred a text to notify me of the change. However this location did everything to accommodate my needs with efficiency and friendliness. My experience was excellent

Tim T.
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Best uhaul experience I've had.

Joanne S.
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Lee and his daughter Holly are wonderful. I was checked in and on my way in 10 minutes. Will definitely be using again should the need arise!

Kyle S.
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Customer did not leave a comment.

ROBERT B.
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Customer did not leave a comment.

Rafael G.
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NA

Steve B.
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Nothing they are the best people to deal with fast friendly and always take great care of us. You should make this a training site we rent alot of trucks all over the state and they are buy far the best.

Patrick F.
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Customer did not leave a comment.

Wayne M.
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Two new trucks were there, but I was assigned the older model which was noisy and rough riding. I booked on line so don't know how this is determined. Truck was clean and functional.

Laura O.
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Customer did not leave a comment.

JAMES M.
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Such a pleasant counter staff! Lee and Holly at Lee's Automotive were awesome!

Randall B.
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Customer did not leave a comment.

Michelle R.
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Nothing! This is my 3rd time renting from them. They are the BEST! Super friendly! Top notch service!

JAMES N.
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The service was excellent and hassle free!

Christina B.
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Customer did not leave a comment.

YVONNE R.
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Nothing is needed in my opinion. I was well pleased!!!

Carmen M.
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Customer did not leave a comment.

Rostislav P.
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Customer did not leave a comment.

Craig H.
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I used the after hours pick up option. The truck that I was initially assigned was blocked by another truck. This was frustrating but the customer service person that helped me did a great job to resolve the situation and find an alternative option.

katie D.
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Customer did not leave a comment.

RONNIE S.
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Holly is the best

Martin K.
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Customer did not leave a comment.

Luat L.
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Customer did not leave a comment.

lisa M.
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Everyone was very friendly. They explained the rental agreement in detail and reviewed inside and out of the truck with me. I will definitely return for future rentals.

JAMAY D.
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Excellent place very friendly & resourceful.

Robert M.
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Very Friendly and very helpful!

RONNIE S.
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Love Holly she the best

RANY N H.
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the team at the counter was very nice and helpful. Made the process easy and hassle free

RITA B.
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Great customer service. I would use this location for truck rentals going forward. I thought the rental process was smooth and the customer service was polite and professional! Thank you.

dawn Z.
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They were great! Personable and really tried to make sure the customer was well informed and taken care of.

robert F.
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Customer did not leave a comment.

Dan P.
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Customer did not leave a comment.

Konstantin V.
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A bit too pricey. Lack of discounts for veterans.

Tina J.
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Great customer service!

LIMING W.
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Customer did not leave a comment.

PAMELA P.
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Customer did not leave a comment.

Ronald S.
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Love Holly

william H.
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Lee's Automotive was very friendly and helpful.

George G.
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what a great couple, eager to help and get you on your way. with a friendly attitude.The only place I will rent from locally !!

ANNIE W.
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The only issue was that they got the check in time incorrect. I was able to fix that with the chat feature on the website. They were wonderfully friendly and efficient. I would definitely use this location again!

jennifer F.
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Customer did not leave a comment.

Daniel B.
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Customer did not leave a comment.

JERRY D.
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Customer did not leave a comment.

LORALYN D.
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I used the online app to pick up and return the truck. Very easy!

Hope S.
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I had to call and have the battery charged because the cable became loose and killed the battery. I was late moving and wasn't able to refill the gas costing me an extra 50 dollars. The team at Lee's was amazing and if I ever need car service or another uhaul I'll definitely go there.

Marie N.
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Customer did not leave a comment.

RICK K.
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Nothing, absolutely wonderful !!! Ms. Holly needs to be commended on her actions and professionalism !!!

No reviews have been submitted for this location.

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