Customer Reviews for Lee's Automotive Inc
(U-Haul Neighborhood Dealer)

619 reviews

1947 E Aurora Rd   Twinsburg, OH 44087
(in the rear plaza)

(330) 840-2563

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(330) 840-2563

1947 E Aurora Rd
Twinsburg, OH 44087
(in the rear plaza)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kelly K. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Great location we will return there for our next rental !!

merin M. 
Rating:
5.0

all staff was very friendly and helpful A Plus

Craig A. 
Rating:
4.0

Customer did not leave a comment.

Cynthia H. 
Rating:
5.0

Excellent and friendly service at Lee's. We will rent from them again.

Shaun O. 
Rating:
5.0

Customer did not leave a comment.

Julie M. 
Rating:
5.0

Lee's made life very easy and took the frustration out of the process. FYI, your website and consumer experience sucks, just no other way to describe the website experience.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

Rex F. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

The app cannot be used here due to weak signal strength, so 24hr is not a viable option.

Jamie H. 
Rating:
5.0

Customer did not leave a comment.

Charmaine R. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
4.0

Customer did not leave a comment.

Ryan R. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD A. 
Rating:
5.0

Customer did not leave a comment.

RICHARD T. 
Rating:
5.0

Very friendly, professional and courteous company to deal with. In and out with no wasting of time. Equipment in great condition.

Rex D. 
Rating:
3.0

They don't read there paperwork. Charged for a full tank when I got it on 5/8 of a tank and returned it that way. They also charged me for extra mileage for a truck I rented a week before when I did not drive it the allotted miles

TERRY C. 
Rating:
5.0

Customer did not leave a comment.

TURNER B. 
Rating:
5.0

N/A

DIANNE H. 
Rating:
5.0

Customer did not leave a comment.

Donnell R. 
Rating:
5.0

Customer did not leave a comment.

JOYCE G. 
Rating:
5.0

Rental location and truck condition was great! Uhaul App would not accept pictures of the odometer, and then would not let me complete return process.

Brian O. 
Rating:
3.0

Customer did not leave a comment.

TERRY C. 
Rating:
5.0

You guys are A1 .

MARCUS S. 
Rating:
5.0

Customer did not leave a comment.

andre L. 
Rating:
5.0

Great service very friendly staff would definitely use again

ROHIT S. 
Rating:
3.0

Customer did not leave a comment.

KYLE U. 
Rating:
5.0

Customer did not leave a comment.

TERRI W. 
Rating:
3.0

Customer did not leave a comment.

Paul D. 
Rating:
4.0

Best experience I've had using U-haul

MICHAEL W. 
Rating:
2.0

Uhaul should Overhaul the check-in process. Too much going on, especially with the photos. Have the truck owners handle the conditional aspects, not the renters.

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

michael M. 
Rating:
5.0

Customer did not leave a comment.

TOM D. 
Rating:
5.0

N/A

Clay H. 
Rating:
5.0

Customer did not leave a comment.

Geoff D. 
Rating:
5.0

Lee was very professional and knowledgeable! Holly is very nice, respectful, and professional! I highly recommend this business!!

timothy W. 
Rating:
5.0

Customer did not leave a comment.

Kurt W. 
Rating:
5.0

Lee's Automotive was over the top helpful and friendly. They took the time to make sure the equipment was maintained and went over it with me. They made sure it was hooked up properly and sent me away feeling confident I wouldn't experience any problems. I would recommend Lee's Automotive, good people.

DONALD N. 
Rating:
5.0

Customer did not leave a comment.

Muhammad J. 
Rating:
5.0

Customer did not leave a comment.

AMY W. 
Rating:
5.0

The whole process could not have been any easier. Holly was very helpful and friendly. She answered all my questions, and after hours drop off was simple.

ANDREW L. 
Rating:
5.0

Great quick service. Easy pick up and drop off.

MICHAEL G. 
Rating:
5.0

Just a suggestion…….. In regards to trailers, it would be nice to know the level height for the ball prior to picking up the trailer. That way, if any adjustments are needed, they could be made beforehand. It may save your staff some time and the renter would feel better about towing stability and safety in case the trailer tongue is too low or too high.

Domenic P. 
Rating:
5.0

great customer service

Tina M. 
Rating:
5.0

This is the second time I've rented a U-Haul from this location in Twinsburg Ohio. They are extremely friendly, accommodating and fast. Do you have excellent customer service and that's why I came back. Got a truck today at the last minute this morning and they had one available and it was ready to go when I got there. Five star rating for this U-Haul dealer.

DEBORAH S. 
Rating:
4.0

Customer did not leave a comment.

Tony G. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
5.0

Customer did not leave a comment.

ADELE R. 
Rating:
4.0

Customer did not leave a comment.

SCOTT H. 
Rating:
4.0

Customer did not leave a comment.

TODD R. 
Rating:
3.0

Let people know that they are going to have to spend an hour on moving day to pick up the truck if they are using it as a one way rental! This should have been disclosed at the time of the reservation. I thought I was going to go around the corner and pick up the truck. This was very stressful!

LESLIE B. 
Rating:
5.0

Customer did not leave a comment.

CLARENCE J. 
Rating:
5.0

Best customer service ever!

LEE S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS A. 
Rating:
5.0

Kelley did a great job at check in. Easy rental.

Scott B. 
Rating:
5.0

They were grea.

PATRICIA J. 
Rating:
4.0

Customer did not leave a comment.

BERNARD R. 
Rating:
5.0

Did a great job! Really nice, friendly staff. Knew a lot about the trucks and were very accommodating to our crazy schedule. Wouldn't change anything.

JAMES M. 
Rating:
1.0

I was unaware of the fact that this location wouldn't accept counter service at 11AM because of which I had to talk to customer service and pick up the truck after 90mins from the scheduled time. I got charged extra money for extending the rental period despite the fact that the counter was going to be closed until next day and as is truck was going to be staying in the parking lot. Very disappointed.

Prateek G. 
Rating:
5.0

Customer did not leave a comment.

WAYNE B. 
Rating:
3.0

The drop off location was supposed to be open but it was the door was locked.

Terry C. 
Rating:
4.0

The were helpful and very easy to work with.

MICHAEL S. 
Rating:
5.0

Nothing-- Lee's Automotive are great people

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

LYNDSEYW W. 
Rating:
5.0

shorten the time to pickup online. other than that, everything was great

Joyce P. 
Rating:
5.0

everything was great

PHILIP R. 
Rating:
5.0

Everything was good.

Michael A. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

MARK W. 
Rating:
5.0

Great experience! Very friendly and helpful.

SUSAN RENEE C. 
Rating:
5.0

Staff was friendly and well informed about all things. Went above and beyond.

MATTHEW V. 
Rating:
5.0

Drop off was after hours and very convenient. Location also is helping me with a complaint I have regarding the 15 foot truck i rented. There was a problem when filling the gas tank and that we could only slowly add gas or the pump would trip off. It took about 25 minutes to fill the gas tank. Something is wrong with the truck and this added over an hour to our trip.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

MARTIN V. 
Rating:
5.0

Customer did not leave a comment.

MARK F. 
Rating:
5.0

Customer did not leave a comment.

Jeremy G. 
Rating:
5.0

the ramp on the truck was not operating properly. it took 3 people to pull it out and latch it safely into place.

Jim A. 
Rating:
4.0

The location and employees were great... Uhaul, you need to revamp your app. It's garbage and a waste of time.

MATTEW M. 
Rating:
5.0

Very helpful staff

Reed D. 
Rating:
5.0

Very friendly and easy to work with

Richard P. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

Scott K. 
Rating:
3.0

Customer did not leave a comment.

MIN HYUNG K. 
Rating:
5.0

Customer did not leave a comment.

GRETCHEN W. 
Rating:
5.0

Great, friendly service. Good location. Easy accessibility to highway. Always have trucks available.

KATHLEEN S. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

We have used this particular site for uhaul rentals in the past, and highly recommend!

WILLIAM D. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Lee was very easy to work with

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

GARTRELL D. 
Rating:
5.0

Customer did not leave a comment.

Jason P. 
Rating:
5.0

Excellent experience. Will use Lee's for all future truck/trailer rental needs.

GARY K. 
Rating:
5.0

Customer did not leave a comment.

Keith D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

AMANDA T. 
Rating:
5.0

Customer did not leave a comment.

SCOTT R. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
No reviews have been submitted for this location.

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