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Bill B
Customer Reviews for Lees Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My reserved cargo van was given to someone else. Had to wait for upgrade. Left later than wanted. Rate was $19.95 but entire bill over $300. Which was not expected or budgeted for. Poor service
Mark DIt's unpaved and was muddy, but then it's a rural location, so that has to be expected. We checked in after hours, so did not interact with any personnel.
Russell WHow could you not calculate the mileage correctly for an interstate ride to my house and then to the location? Charged for extra mileage!
DEAN KThe key boxes need to be more clearly marked. It would have been nice if somebody would have cleaned some of the snow off of the truck and made sure the back door was not frozen shut.
GEORGE CSignage was confusing and misleading. Checking out on the app was difficult because of the intermittent internet service. We weren't sure that the checl out went through. The location was closest to where we were located.
MARK HThis location was good but out of my way. The location I was scheduled to pick up the trailer was 2235 Kiser Wagner Rd Shippenville, PA but no one was at the location. When I called U-Haul they said he was on a service call, this was not true, he has another job he was at. I was sent to another location that was out of my way. The Shippenville location should be closed, this is the second time I have had an issue at this location and I have heard from other people in the area that said no one is ever at this location including the person at Lee's Self storage who made a joke about the guy who runs the Shippenville location. I also found out another location I called about boxes and a trailer set up a trailer rental agreement without my knowledge. I called 3 locations for boxes and trailer availability. None of the locations had the boxes I needed but they all had the trailer I needed. I ended up buying boxes at Walmart.
Brian WExcellent customer service. I would highly recommend this location
ROBERT DTruck was dirty and dog hair all through it. Didn't have a ramp as I requested. An the location the men were really rude an disrespectful. An your website gave my information to tons of moving companies. I would never recommend Using U Haul to anyone an I wouldn't try it again.
virgil sgreat people to do business with
jeffrey sEasy return
Jane PBlankets and dolly not in van Phone call to clarify drop off disastrous- man screamed and swore at me
Christine EThe U-Haul check in process is tedious at best and almost impossible at its worst. To be clear the rental pick up location was very helpful and provided the truck and accessories needed for this move in a professional manor. The online check in with constantly taking photos and checking in with people as references as you picked up the truck was arduous. It worked but there were too many moments of waiting for a photo to load and get approval that left you wondering if a connection was lost.
Kevin GNothing.
Len DThe truck was filthy full of dried up mud was not clean at all I returned cleaned washed it swept it because I do do not want to be charged the $25 fee
Silvia LThe owner is very rude and left threatening messages on my answering machine,multiple times. The encounter was so uncomfortable that I ended up handling the return date reschedule,and aby other issues before the drop off with Uhaul Main company number instead of getting disrespect,attitude and threats from the owner of the location I rented from.
Sarah MThe owner was very rude at the time of pickup just because they couldn't leave an hour early to drink beer. Was charged an extra $20 compared to my invoice.
Melisa AGuy meet me on time and took the keys and I left
David RClean up equipment better Make sure the hitch is more securely tightened on the ball. For the first short while the trailer would lose continuity through the ball connection and the truck indicate the trailer lights were faulty or the trailer was disconnected from the truck. This even persisted after it was loaded. I final took a good size wrench to it and tightened it down. Some of the connectors were dirty too and I had to clean them to improve the connections.
Danny LThe u-haul app is incredibly slow and frustrating. It took me 45 mins to get through the rental and it wouldn't load to do the return at all. Very disappointed.
Suanne AI attempted to pick the truck up after hours using the app which is virtually useless. Finally found support phone number and followed her directions for an hour before finally giving up due to frustration and endless problems such as web site scanner not working, locating the key box, unacceptable face shots, getting the app to work, and more. When I finally did get the code for the key box the next day after speaking with support over another hour. The direction for opening the box was nothing like the box at the location. Would think all of them would be universal. Very poor and frustrating experience. Never again
mark pThis location is easy to find. Clean and staff is very helpful
Dorothy SThis is 2nd time I rented a truck. Both times were aweful trying to do process to retrieve my truck. Service aweful. Had to call customer service both times. 1st one, representative had to complete process by phone. I put gas in to bring gauge back to what it was when picked up. I was charged on top if that $33+ for gas even though I left gas tank exactly at same level as when I picked up. 2nd time, same issue with process, over an hour of my reserved time trying to get the truck. Very frustrating
Kelli BThere wasnt anyone on site. I left the trailer after calling the 800 number
Stacie wDon't change anything, great customer service and the owner makes sure you understand everything that you need to know about the rental before you leave
Jessica HGreat place. Terry super helpful
BRECKINRIDGE GHave used this location before. Nice guy. Easy drop off.
Charles DThank you for the service
Anthony OLee is a good guy
Robert SI dropped off after hours and did not expect personnelto be there. I received emails through every step of the process but never received one that the trailer was returned. This was extremely frustrating since it was 11pm in an unfamiliar city and I didn't want to just leave it. Once i hit continue it said my transaction was complete and would receive email shortly- never happened.
Erik ASo they close at 1200 every day and have a family sit down meal. They said you guys b know they are closed at 1200 but still schedule people. The one gentleman was very upset I came in and yelled at someone else why didn’t you lock the door. So is it possible or not have 1200 available on the schedule?
SARAH HI'm very disappointed in the resolution of my return problem.
Dawna AI was scammed by the owner. I reserved online and specifically declined insurance coverage. Location added insurance coverage without authorization and told me it was "taxes and regular charges" and gave me an ink jet printed receipt that was almost unreadable.
David PThe Move Help was excellent. Very good customer service from Caitlyn the movers Tyler Brown and Shane were fantastic. Great overall experience.
Jacob CI had trouble finding the carport with the lockbox. The lockbox should be easier to locate.
Ivan BVan was not swept out prior to my use. Contract said tank was 7/8 but when I got in it was closer to 3/4. I only went 69 miles, put more than $20 in gas. Gauge was clearly 7/8 when returned, but dealer noted less and charged me extra for gas. Returned in 2 days instead of three and still charged for 3. Overall disappointment.
Jennifer BTrying to work with Uhaul is a fucking joke. Will never work them again.
Samuel TI reserved a truck for 8:30am. I tried multiple times through the week to call and confirm my reservation like my automated text had prompted, and the phone either rang with no response, or one time he picked up, told me he was with a customer and told me to call back in 20 minutes. When I reattempted 20 minutes later, he was closed for the day. I got to the store at 8:30am. His store did not open until 9:00am. I was supposed to be able to do mobile pickup, but this unsuccessful after multiple tries, even with uhual dispatch on the phone. It was after 9:00am, and I called uhaul for help since I was now over 30 minutes with my move. They were unable to reach him as well. He finally showed up at 9:15-9:20am and completed my rental. When I returned the truck, I returned it with the 1/4 tank of gas like I supposed to, and he is reporting that I returned it with only an 1/8. I will never use this service again.
Sondra Nvery nice experience very helpfulf. Dont change a thing
cora rI wish I could attach images to this message to show the photos of sighs this guy has taped up about deadbeat Uhaul customers with a list of their names and a pic of a sign that says he will not accept debit cards for Uhaul rentals because of deadbeats. I had to use my credit card because he wouldn't take a debit card. My yerrible experience started when I called the man Monday Morning to confirm my reservation. He told me he had other more pressing matters to deal with, that he wasn't concerned about me or my Uhaul reservation. I told him I just needed to confirm my reservation for a cargo van at noon. He told me he wasn't going to check and that if I needed to rent a Uhaul, that it wouldn't be at noon because he goes to lunch then. He rudely told me I had to be there at 11 or 1 if I wanted you rent from him and hung up on me. When I got there at 11 to pick up my rental he was very rude and had an attitude. This is no way to treat a paying customer. If I wasn't in a bind, I'd not bothered with the rental. Thankfully, there's a new Penske yuck rental just a mile down the road. The next time I require a van or truck rental, I'll use them. This was a horrible experience!
Ruben DI would not rent a Uhaul from Lee's self storage in the future. He was not very accommodating. I reserved a pick up at noon and he said that was his lunchtime. He informed me that I should only rent locally and not use the online Uhaul website. It seemed like I was inconveniencing him to pick my reserved rental. Not good customer service.
Eric EInstalled new belts on the appliance dolly the belts were all Toro and did not real well upstairs
JEFFERY RDon't change a thing! Very helpful and friendly!
Rebecca RI never got in the facility. It was a drop off
Wilson MVery friendly and helpful. Made the stress of moving so much easier.
JOHN SChecking in was a pain unless I created an account. Had trouble getting internet connection then had to create an account.
GRAHAM BVery remote location. Terry was very nice. Simple drop off.
Erik AI’m not happy that I had to pay the extra cause I couldn’t move the day I wanted to due to sever weather and tornado that kept me from moving the planned day. However thanks again!
Edward HI was very disappointed when I got to the site to pickup my 15 foot truck only to find out it was double booked and they didn’t have one for me. I was there for over 1hour while a person was renting another but there was a problem and she could not get it so I was able to get that one. This is the second time this has happened to me and it’s very disappointing to get told you don’t have a truck to rent when you get to the site.
Donald B