Customer Reviews for Lees Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lees Self Storage

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Jack L. on

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DERRICK P. on

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Lees Self Storage in Clarion Pa was great. Very friendly and professional.

Matthew H. on

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William M. on

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I may write a letter to the CEO of UHaul but this will work for the moment. When we got to the location in Clarion to pick up the truck there was a man that worked there. We said hello and told him we were picking up a truck .... He looked at us with a blank stareAnd offered no help or assistance. I asked him if he worked there and he said yes ... I told him that we had never picked up the truck on the app and he really didn’t care he offered no assistance in helping us I asked him some questions he pointed to a lock box then he got in his truck and he left!!!!! Of course as it turns out we weren’t able to get our truck because when we tried to check in on the U-Haul app it told us that our equipment wasn’t ready and that we needed to go inside for Assistance but of course we could not because they were closed and Amanda could’ve helped us who offered no assistance just drove off ... so we called off and after 45 minutes were able to get someone to get the code to get the key to get the truck but it was an awful awful experience and I couldn’t believe the ignorance and lack of help that was offered by the ownership of that U-Haul facility ! Help me understand how somebody can take five minutes when they’re already there to show you or help you get your truck !!!!!

George S. on

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erica R. on

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Karen W. on

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Timothy S. on

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Lou ann S. on

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I was charged $7 for a dolly which I did not receive. I would like to have that removed from my bill.

Maxwell S. on

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Daniel S. on

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We just dropped the vehicle off and were directed where to put the keys. No other contact with anyone. We were in and out in seconds.

Brian P. on

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CORRY E. on

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biggest issue I had with the whole experience was trying to figure out if Uhaul had a tow dolly at the location i desired to pick up or not. (Uhaul of Ravenna) When I completed my reservation i received no call or message that my tow dolly would not be at Uhaul of Ravenna and then after stopping there, I had to drive another 12 miles to Regiment Company to pick it up. I would have thought Uhaul would have a better idea of where their equipment is actually at.

Elyse C. on

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Don H. on

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Gina B. on

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Cathy J. on

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Anh D. on

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CASSIDI U. on

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way to expensive

Kacy B. on

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William S. on

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Brett G. on

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Would like a truck had to settle for a van. The van was dirty. I had it reserved, for 0930 I phoned the site to let him know that I was running behind and had to make a stop before I got to U-haul place. He was going to give the van that I had rented to another client.

Todd H. on

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Linda C. on

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Gentleman told me where to park, and took care of the rest. Both experiences today were way above average.

Chris N. on

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The store was supposed to be open at 9 AM no one showed up till 930 I was not able to pick up on time the guy I was working with was very rude the trailer I picked up the ratchet straps were seized up and we're next to impossible to operate and the chains were bound up

JAMIE M. on

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Don R. on

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thomas C. on

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I don’t like being treated as a criminal, trying to repo the vehicle while it’s paid for was an awful experience.

Deborah W. on

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Darryl F. on

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