Customer Reviews for Legion Self Storage
(U-Haul Neighborhood Dealer)

83 reviews

2638 Legion Rd   Fayetteville, NC 28306

(910) 223-2188

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(910) 223-2188

2638 Legion Rd
Fayetteville, NC 28306

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Operating hours were posted as 10-3, scheduled to pick up truck at 10 but no one there. Sign on door saying would be back at 1100. Came back at 11 and picked up truck but no pads available to rent even though it was on the website. Not a professional operation.

cindy H. 
Rating:
5.0

Customer did not leave a comment.

AMY L. 
Rating:
2.0

Check engine light was on and drivers side mirror was loose and didn't stay in the same place

KENNETH K. 
Rating:
5.0

The service was excellent as always. I got friendly services from the sales representative and the uhaul truck length I wanted on the spot. Legion Self Storage exceeded all of my expectations! I would recommend there services to anyone!

VALERIE P. 
Rating:
5.0

Customer did not leave a comment.

TASHA J. 
Rating:
3.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

Colleen L. 
Rating:
5.0

Customer did not leave a comment.

Angela McNabb H. 
Rating:
5.0

Great experience. No suggestions at this time.

Elton R. 
Rating:
5.0

nothing thank you so much.

TERESA C. 
Rating:
5.0

Customer did not leave a comment.

hoang V. 
Rating:
4.0

Customer did not leave a comment.

TIFFANY H. 
Rating:
5.0

Customer did not leave a comment.

Erick T. 
Rating:
5.0

Customer did not leave a comment.

Erick T. 
Rating:
3.0

We rented equipment that said was available, when we get there no equipment is available. Maybe next time let us know beforehand what we need is not available

Jeremy J. 
Rating:
5.0

Customer did not leave a comment.

Vachon L. 
Rating:
5.0

Customer did not leave a comment.

Matthew J. 
Rating:
5.0

Customer did not leave a comment.

Matthew J. 
Rating:
5.0

Customer did not leave a comment.

Jordan Z. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND B. 
Rating:
3.0

The person who charged my card charged it as the wrong thing now I have to wait a week to be refunded.

Sandra R. 
Rating:
5.0

Customer did not leave a comment.

Steve P. 
Rating:
1.0

Customer did not leave a comment.

desire F. 
Rating:
3.0

Customer did not leave a comment.

Dupree S. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
3.0

Company policy Was told that if I turn in my vehicle it would be at a cheaper price. Called U-HAUL was informed that it's a set rate

Jason O. 
Rating:
3.0

Had to walk quite a ways around the storage buildings at night to exit after dropping off truck a little scary for me.

tina L. 
Rating:
5.0

Customer did not leave a comment.

raul T. 
Rating:
5.0

Customer did not leave a comment.

Juliet C. 
Rating:
5.0

Customer did not leave a comment.

JANET W. 
Rating:
5.0

Customer did not leave a comment.

CARLA G. 
Rating:
4.0

Pickup was great. Return was a little confusion, and overcharged, but resolved and very courteous in process. Definitely would recommend to others.

NELSON M. 
Rating:
3.0

Ladies were nice but had little knowledge of how tow dolley worked/was loaded.

Vicki B. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
4.0

Customer did not leave a comment.

CARLA G. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
4.0

My account was charged March 17th for $50.85 to initially set up and use a 15' Uhaul truck. I had to use another card to pay for the total transaction amount, as I did not have enough on the first card that I used to pay for the mileage that I traveled. So $71 was charged to a second account, but the initial purchase was not refunded. I've tried calling and no one has been able to help. I was told that my bank had to release the funds to get my refund, but my bank has no notice of a receipt for the $50.85 refund. I've called several times and got no answer. It's been close to a month now and I am no closer to getting help.

Alvin F. 
Rating:
5.0

GREAT PEOPLE

Dominick R. 
Rating:
5.0

Customer did not leave a comment.

Kristin K. 
Rating:
5.0

Good people.great service!!!

Reva J. 
Rating:
5.0

Fix the glitches both locations had issues with the new system or set up was giving them trouble picking up and dropping off.

Deanthony M. 
Rating:
5.0

Customer did not leave a comment.

antoine M. 
Rating:
2.0

Picked up truck with less than a 1/4 tank of gas. Took almost 30 min to check out with the attendant, despite doing the ore check in. They could t figure out how to assign the equipment.

Brandon P. 
Rating:
3.0

I had a new hitch put on my car and they forgot to give me bar part which is important.they should make sure job is complete before sending customer away.

Tanya P. 
Rating:
5.0

Nothing

Clarie W. 
Rating:
3.0

Very fast and efficient. We dropped the truck off late at night and received a final receipt early the next morning. Bravo!

Ahlexandra S. 
Rating:
1.0

Hire people with good personal communication skills and ones who know what customer service is

April M. 
Rating:
5.0

Very convenient drop off because I have a storage unit there.

wanda G. 
Rating:
5.0

Yes, they made everything quick and easy

alfred T. 
Rating:
4.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Representative excellent service!!

RUBY C. 
Rating:
5.0

None

Joseph S. 
Rating:
1.0

They charged my card for false fees, manager would not return my call, the gas in truck was not the same as on paper these people are crooks rent from another location do not recommend.

Terri I. 
Rating:
5.0

I was pleased with overall experience and condition of the 15' foot truck i rented.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

norman F. 
Rating:
5.0

Customer did not leave a comment.

hoang N. 
Rating:
4.0

They are friendly, courteous, and very helpful with Uhaul truck rental. I would use them and I also recommend them.

Shenee S. 
Rating:
1.0

I've been over charged ..

john F. 
Rating:
5.0

Customer did not leave a comment.

Warrick T. 
Rating:
5.0

Customer did not leave a comment.

Tina C. 
Rating:
3.0

The parking lot is very small, and it made it really hard to maneuver the 20' truck. Moreover the pavement is not even, as it has a deep dip, and when we backed the truck to park it, it almost scraped the pavement. Will not use this location again, as improvements or changes to the parking cannot be made. Just poor planning on the architect and the owner of the facility.

Nadia M. 
Rating:
4.0

Customer did not leave a comment.

Sharon H. 
Rating:
2.0

The trailer I got did not have a wheel to keep it off the ground and it was on an uneven surface. Also it was behind a truck in a Field and i had to ask the people working to move the truck. Also the wire connection on he trailer was damaged so I did not have working lights which restricted my use of the trailer. This could of been a dangerous experience for someone who is not used to towing a trailer.

CHRISTOPHER G. 
Rating:
5.0

Excellent customer service. We arrived 10 minutes early & she still opened the store for us to pick up the truck. We were able to rent a truck with only 3 days notice. UHaul is our one & only truck when it comes to moving. We've now used them twice in the past 4 months. Extremely friendly employees, efficient & helpful in every way.

Debbie K. 
Rating:
3.0

Customer did not leave a comment.

Andrew F. 
Rating:
5.0

Customer did not leave a comment.

juan M. 
Rating:
5.0

Customer did not leave a comment.

AMY L. 
Rating:
5.0

Great Experience! Ms. Boyd was extremely professional while ensuring that our transportation/moving needs were met... Should possibly be considered for promotion soonest! James Webb

james W. 
Rating:
4.0

Customer did not leave a comment.

Bob K. 
Rating:
3.0

Customer did not leave a comment.

Mathieu F. 
Rating:
5.0

very helpful

Barry S. 
Rating:
3.0

Too hard to get in and out of. No rep. assisted in the loading of equipment.

joe W. 
Rating:
4.0

The sales rep was so very nice, helpful and efficient. Very pleasant and quick!

PATRICIA S. 
Rating:
5.0

Christina and Natalie were both very helpful and prices are competitive. I called them because I had originally booked Budget around corner who failed to have my rental ready. Uhaul was cheaper and much better to work with. I will use them again

KIMBERLY W. 
Rating:
5.0

Everything was perfect!! Thanks!

JOY K. 
Rating:
2.0

There was no one available to disconnect my 6' x 12' trailer from my van. I have to titanium rods in my back connecting L4,L5, and S1 and I had to lift the trailer off of my hitch. When I stopped back at the office on the way out, the woman whose name I believe was Sammy or Sandy said why didn't you tell me that you had back surgery, I could have got someone to help you. I have not slept since returning the trailer as my back has hurt all night long. I would suggest that you have more than one person on site available to assist customers returning your equipment.

RON B. 
Rating:
2.0

The truck was very dirty. The lady that waited on me could not find my reservation and tried to rent me the truck for about $40.00 more than my online reservation. After phoning Uhaul and talking to Gary in Traffic she finally found my reservation. There were several men just hanging around which made my wife very uncomfortable.

WILLIAM S. 
Rating:
3.0

Unlimited miles

PAUL K. 
Rating:
4.0

Customer did not leave a comment.

Lynda M. 
Rating:
5.0

excellent service

Vincent C. 
Rating:
5.0

Customer did not leave a comment.

Stephanie R. 
Rating:
2.0

it was to hard to get into and then it took like 45 min to rent a appliance dolly. the people were nice. didn't give me an option to pay in cash like I wanted to do

LESLIE C. 
Rating:
5.0

both locations were friendly and professional

brenda D. 
No reviews have been submitted for this location.

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