Very unhappy about having to go to 3 different locations to get the rental I was looking for. Waisted 2hours and half a tank of gas cause the location I wanted the trailer at changed my reservation and the place it was changed to had no trucks available before finally get a truck at legion road. Issue for me was my time and gas waisted along with the fact that it cost we extra miles on the rental truck as this location was 17 miles from my house and the location originally requested was 5. So had to pay for extra miles on the pick up and return along with time waisted as I had a storage unit at the original requested location. Easily waisted 70 between personal gas and run around on top of renting a truck 17 miles out of my way paying a dollar a mile so that alone was $40 in addition to the time and money I lost going to 3 locations to get a truck when gas is almost 5$ a Gillian Tried to explain to the agent and basically got told oh well don't rent the truck! Piss poor treatment and very very poor customer service Never again when there are other companies in town Thanks but no thanks!
scott S.
Legion Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fayetteville, NC 28306
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Customer Reviews
- 4.5 Average Customer Rating
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The facility does not have dependable open hours. I was transferred there from another place(A&D Mower Repair) who wasn't open either, only to be met with a ;back in 1 hour sign". After Funaki being serviced I went back to the desk only to find the door locked and not opening for yet another 1.5 hours.
Steven P.There were three separate transactions off of my card. Lady named Lisa didn't even check the vehicle in when I clearly had a reservation at 9am didn't get a truck until 11am. The check engine light was on, no oil in the vehicle and the tires were extremely low. When I gave her back the key she acted like she didn't care, U-Haul called her after I told them I couldn't drive the vehicle I only drive it for a mile and gave it back. I went back to the rinky dink hole in the wall called her and the doors was locked. Her attitude was terrible I will never go to this U-Haul place ever again. Will not recommend this place ever.
Audry J.Worst customer service ever. No one would answer the phone at all.
Texas M.Operating hours were posted as 10-3, scheduled to pick up truck at 10 but no one there. Sign on door saying would be back at 1100. Came back at 11 and picked up truck but no pads available to rent even though it was on the website. Not a professional operation.
cindy H.