Customer Reviews for Lelands

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lelands

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PATRICIA O. on

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Jim D. on

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Rebecca R. on

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glen c. on

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Drop off location was not open when we left truck.

Craig S. on

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Richard M. on

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Gary C. on

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I had selected "No Insurance" in the reservation. The clerk processed my reservation and handed me a ticket that included a charge for insurance. He didn't even ask or confirm. I'm certain part of his compensation or job review includes a factor for upcharging for insurance. I'm sick and tired of this game.

Todd A. on

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Terry L. on

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Clay K. on

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Donald H. on

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Very nice gentleman and had paperwork ready for me when I got there

Keith M. on

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Close, convenient and friendly.

Rayla A. on

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James was incredibly gracious. We would not hesitate to recommend this location or vehicles to friends.

wrany s. on

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Jim E. on

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Michael W. on

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Leslie P. on

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Joe C. on

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The gentleman was nice but charged 100.00 dollars to drop a 5x8 open trailer. Highway robbery if you ask me but I had no choice because of a family emergency.

daniel s. on

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mark m. on

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SHEILA B. on

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Be willing to negociate price due to act of God conditions.

Thomas M. on

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Mark M. on

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wesly s. on

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A little bit difficult to find but overall Pleasant and the gentleman who helped us was incredibly friendly

Kelly W. on

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Debbie E M. on

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Don was very helpful, friendly and made renting a pleasure.

Rogelio C. on

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Uhaul is great. Even when things don’t go as planned the people are great to work with.

mary b. on

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craig m. on

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scotty b. on

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Good experience .. Thank you

MIKE M. on

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James Gilbert was very helpful and I will definitely rent from him again.

Jimmy R. on

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Cory D. on

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Nice office with friendly staff!

Morris R. on

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Friedrich R. on

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Nolan H. on

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Very upset!! Went over the miles a little wich isn't concerning to me. What is upsetting me is the fact that we got a uhaul that wasn't full we put the gas back to where it was when we picked it up and now they are wanting to charge us extra because it's not where it's meant to be. Not sure if I will use uhaul again. I will. I will not put more gas in the truck then there was when we picked it up. If that's how y'all do things then it's not fair to the customers. Its not my fault the people before us didn't fill it up to where it was suppose to be now I'm stuck having to figure out how I'm going to pay this extra amount

Sheree H. on

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Great service! Friendly, helpful and quick. I will definitely recommend them to others.

tami s. on

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Don and James were very nice.

bob m. on

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Noel W. on

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Mark C. on

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Susan T. on

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Luis M. on

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Don’t have to! This guy was a very professional man!!!! Thank you don!!!

Keneth P. on

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pepper p. on

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Nothing, all was well!

Mandi C. on

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Stephenville needs more trailers so we don’t have to drive so far to get one.

ROBERT C. on

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Perfect service

Brian K. on

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Gary B. on

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Very pleasant place to do business with

bryan r. on

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Thomas K. on

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Good service, polite, and helpful. Recommend to everyone. Change nothing.

Karen L. on

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No problems with dropoff.

George J L. on

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Friendly & helpful staff

Jeffrey S. on

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john s. on

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Gentleman was friendly and the return went smoothly

Aldon L. on

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Bruce R. on

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terry b. on

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Very courteous and helpful.

Bruce R. on

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CORRINNE R. on

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When I called and spoke to Don he was polite and very helpful in explaining the drop off process for after hours. Thanks Don

David C. on

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DONALD B. on

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rickey l. on

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Same experience as the pickup location, very courtes and polite.

terry h. on

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Amy h. on

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JAMES F. on

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shane p. on

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Was charged for 2 days even though i returned the truck the same day

ALICE C. on

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Amanda L. on

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Danny S. on

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Linda W. on

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I talked to them on the phone earlier.......and made a night drop off......he was very nice and told me exactly what to do......very easy !!!!!!!!!Thank you.......

Stephanie F. on

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Quick and very friendly. He made renting the truck a joyful experience.

deanne g. on

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Thanks

Jim G. on

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Nothing comes to mind, Don and James are doing a great job, keep it up...

Jessica T. on

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stephen n. on

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Gregory W. on

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ANTHONY H. on

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Amber B. on

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BOB H. on

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The man at this location, Don, was very helpful, friendly, and helped me pay a past due charge we had forgotten about. He could not have been more helpful. Enjoyed visiting with him since there were several times he was put on hold on his phone as he solved the issue,

Randy L. on

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The gentleman was very helpful and courteous.

garry O. on

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DOROTHY C. on

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michael s. on

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JUAN B. on

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Was told $55.00 plus tax, charged $119.00. Ask why, he said u-haul allows 3 days. Told him needed for 24 hrs. He said when u get to Alice make sure get your refund. I knew he was lying. So I gave him a chance to come clean. I asked let's call corporate. He said closed. Never about the money it was about who u have representing your business.