Customer Reviews for Lelands
(U-Haul Neighborhood Dealer)

257 reviews

4021 Glen Rose Hwy   Granbury, TX 76048
(Corner of Hwy 144 and Bluebonnet)

(817) 279-6657

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(817) 279-6657

4021 Glen Rose Hwy
Granbury, TX 76048
(Corner of Hwy 144 and Bluebonnet)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

No one was here (during business hours). Just a small gravel lot without any room to turn around. Why was I not allowed to return trailer with truck to a full service site?

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Kyle B. 
Rating:
5.0

Everything was great. I was greeted when I stopped by to check on a trailer availability. Both the trailer pickup and return process were prompt and easy. Kudos to this location! Cal Moreland

Calvin M. 
Rating:
5.0

People running are great

Chris K. 
Rating:
5.0

Just keep people like Don and James employed, they are excellent at taking care of customers.

GILBERTO H. 
Rating:
5.0

N/A

NICKOLAS H. 
Rating:
5.0

Very nice and helpful

James R. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

I have used this location several times and the gentleman who works there is very friendly and helpful. I've never had an issue with this location.

Ted M. 
Rating:
5.0

Both gentlemen that helped me were really nice. I was late picking up the trailer the office called rescheduled my pick up and everything. Overall great experience

Ricky E. 
Rating:
5.0

Customer did not leave a comment.

Harold W. 
Rating:
4.0

Customer did not leave a comment.

Linda W. 
Rating:
5.0

The rate based on time. There is no cushion for turn in the vehicle without being charged another day. I was 30 min late and had to pay for another day.

jonathan L. 
Rating:
1.0

I was charged for a one way trip and told I had to return the truck to cleburne to after the dealer told me that I would be returning it to him. I feel as though I have been duped and overcharged.

Brandon G. 
Rating:
5.0

Customer did not leave a comment.

william K. 
Rating:
5.0

Super friendly service, easy checkout process.

Rex M. 
Rating:
5.0

Customer did not leave a comment.

ANDREW G. 
Rating:
5.0

My rental got rerouted to this location after the orginal location did not leave keys in the after hours lock box. Pick up at Lelands was easy and stress free! I will reserve here every time the truck I need is available.

Ky L. 
Rating:
5.0

Customer did not leave a comment.

justin A. 
Rating:
5.0

Lelands was the 3rd location I went to after securing a reservation the day before. Arrow had not truck on my arrival although I had a reservation, this is not the first issue I had with Arrow. Arrow suggest I got to U Lock it they were not friendly at all and did not try to assist. I call the 1800-number and was referred to Lelands.

PATRICK J. 
Rating:
5.0

Very satisfied

MORRIS B. 
Rating:
5.0

Customer did not leave a comment.

Gordon M. 
Rating:
5.0

Customer did not leave a comment.

gordon M. 
Rating:
5.0

James was absolutely wonderful in getting us into a moving truck for our move!

Brett N. 
Rating:
5.0

Customer did not leave a comment.

Bonnie R. 
Rating:
5.0

James is exceptional, he couldn't have been nicer or more accommodating. We thank him very much!

Craig B. 
Rating:
5.0

Customer did not leave a comment.

sharon M. 
Rating:
3.0

Very clean courteous and polite professional definitely good business for sure

Brandie E. 
Rating:
5.0

Customer did not leave a comment.

Pablo N. 
Rating:
5.0

It was great and the rep was awesome.

Donny W. 
Rating:
5.0

Customer did not leave a comment.

Zack B. 
Rating:
5.0

Customer did not leave a comment.

Gregory P. 
Rating:
5.0

Customer did not leave a comment.

Alva A. 
Rating:
5.0

Customer did not leave a comment.

Mike W. 
Rating:
4.0

The location was closed when I dropped the van off, but I checked in online, which was quick and easy.

Johnny M. 
Rating:
5.0

Customer did not leave a comment.

LANE A. 
Rating:
5.0

Customer did not leave a comment.

Angelia G. 
Rating:
5.0

Best place to rent a Uhaul.

Christy S. 
Rating:
5.0

Did online registration. Smooth up and return thanks

Henry F. 
Rating:
5.0

Customer did not leave a comment.

Jerry G. 
Rating:
5.0

Customer did not leave a comment.

CATHERINE W. 
Rating:
5.0

Great people, relaxed atmosphere. James is experienced, helpful, kind, knowledgeable. I appreciate their help!

Maureen M. 
Rating:
5.0

Excellent service, friendly and helpful. Highly recommended. Too bad other U-Haul locations (Big Willy's-Whitney,TX) aren't this helpful. They could take a lesson or two from Lelands concerning customer service and support.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

TERRY B. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Excellent customer service! Very helpful!

Kristine T. 
Rating:
5.0

We appreciated that everything was ready to go when we arrived

Tina W. 
Rating:
5.0

Customer did not leave a comment.

Thatcher Q. 
Rating:
5.0

Customer did not leave a comment.

Dean W. 
Rating:
3.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Great location and the owner was nice

Eva M. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Nothing. Everything was great!

Kasey L. 
Rating:
5.0

Customer did not leave a comment.

Robert O. 
Rating:
2.0

Was called 3 times to confirm change of location. Last call to confirm change also changed pick up time to 9am. Lelands was ready for me at 7am but I waited since phone call confirmation told me to do so.

John H. 
Rating:
5.0

Customer did not leave a comment.

Billy S. 
Rating:
5.0

Customer did not leave a comment.

Juan P. 
Rating:
5.0

Customer did not leave a comment.

Deborah E. 
Rating:
5.0

Customer did not leave a comment.

Randi O. 
Rating:
5.0

Customer did not leave a comment.

Dominique S. 
Rating:
5.0

X

Philip H. 
Rating:
1.0

Customer did not leave a comment.

Jan C. 
Rating:
5.0

Nothing

James A. 
Rating:
5.0

Customer did not leave a comment.

Gregory C. 
Rating:
3.0

Customer did not leave a comment.

Clyde H. 
Rating:
5.0

Customer did not leave a comment.

Scott N. 
Rating:
5.0

Customer did not leave a comment.

Tom D. 
Rating:
5.0

Customer did not leave a comment.

Lacey S. 
Rating:
5.0

Customer did not leave a comment.

TRACY B. 
Rating:
5.0

Can't think of anything

patricia B. 
Rating:
5.0

Excellent experience. The salesman"Don" was very helpful in hooking the trailer up for me & disconnecting it upon my return. The trailer pulled perfectly. I will return and rent it again.

DALE W. 
Rating:
5.0

Drop off was convenient with the app. No in person contact necessary.

anthony M. 
Rating:
5.0

Customer did not leave a comment.

Carolyn C. 
Rating:
4.0

24/7 pick up was terrible but once we got it changed to in person pick up everything went smooth. I will never do the use the 24:7 pick up again

Nicky M. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
4.0

My problem wasn't with Lelands, it was with the online check in. I needed to change the amount of dollies I needed and the only way to change it was to cancel the reservation and start from scratch at the pickup location. This was very time consuming and frustrating.

David B. 
Rating:
5.0

Replace the app and all of the infrastructure associated with it. I have never seen a worse system. Do you people not test anything?

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

michael N. 
Rating:
5.0

James Gilbert was excellent and helped me get the trailer all hooked up and on the road!

Steven V. 
Rating:
5.0

Great Service - I was much more than just a customer!

Don H. 
Rating:
5.0

Customer did not leave a comment.

Randall B. 
Rating:
5.0

James represents Uhaul very well. Out of the office really quick and.was very professional and friendly. I would recommend this location.

Kim R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE L. 
Rating:
5.0

Customer did not leave a comment.

Bobby M. 
Rating:
5.0

Customer did not leave a comment.

Dick C. 
Rating:
5.0

Customer did not leave a comment.

Barry H. 
Rating:
5.0

No complaints! The representative was friendly and helpful, he was informative and took care of everything quickly. I wouldn't change a thing ... great service!

MICHAEL G. 
Rating:
4.0

Customer did not leave a comment.

Johnny M. 
Rating:
5.0

Very friendly and knowledgeable

KEITH S. 
Rating:
5.0

Met second owner today. Great service again

Bill N. 
Rating:
5.0

Customer did not leave a comment.

Rebecca R. 
Rating:
5.0

Great service and very well kept facilities.

Bill N. 
Rating:
5.0

Very good experience staff was friendly and helpful

Jeff B. 
Rating:
5.0

Customer did not leave a comment.

Todd G. 
Rating:
5.0

I would be forthcoming upfront if the drop off does after hours or not. I had to call and wait 30 minutes for customer service, due to wait times, to reschedule a different place that did after hours drop offs. The customer service rep was awesome though and very helpful. Just good to know about if places close so if someone does want to return the truck early, they have a heads up.

Tyler L. 
Rating:
4.0

Customer did not leave a comment.

britt K. 
Rating:
5.0

Customer did not leave a comment.

Pamela B. 
Rating:
5.0

Customer did not leave a comment.

Ross E. 
Rating:
5.0

Customer did not leave a comment.

Steve T. 
Rating:
5.0

Awesome place ! Great service

Jessica P. 
No reviews have been submitted for this location.

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