Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy to access and drop off unit. Friendly owner. Thank you
THOMAS S
Rating:
5.0
Good customer service
Deborah M
Rating:
5.0
Customer did not leave a comment.
Robert H
Rating:
5.0
This is the best place in Granbury to rent a truck! The owner is a nice guy and he will help you get in your truck and be on your way.
Brian Q
Rating:
5.0
Customer did not leave a comment.
Brian Q
Rating:
5.0
Great service he handled everything
HENRY R
Rating:
5.0
Customer did not leave a comment.
DANNY B
Rating:
4.0
Persons were not there. Business was closed at the time of drop off.
LANCE L
Rating:
5.0
Customer did not leave a comment.
Carsom C
Rating:
3.0
A small location but nevertheless well run and accommodating. James did a good job getting me the trailer I wanted and on my way. Thank you James for your help.
RALPH S
Rating:
5.0
Customer did not leave a comment.
NORMAN P
Rating:
5.0
There were crumbs on the floor from someone eating in the truck. Otherwise it was a good truck and experience here.
ROBERT F
Rating:
2.0
Noone was there...closed until thursday but i have delt with gentleman that works there and he's OK
WILLIAM M
Rating:
3.0
Customer did not leave a comment.
ALEXANDER P
Rating:
5.0
Fast, convenient. Much appreciated.
CHRISTOPHER W
Rating:
5.0
Returned and rented from this location.
100% satisfied.
Bill K
Rating:
5.0
Customer did not leave a comment.
Antonio V
Rating:
4.0
The older gentleman was very nice and inviting. Had no issues with him at all. He was wonderful to talk to.
JULIE S
Rating:
5.0
Customer did not leave a comment.
JACKIE V
Rating:
5.0
Customer did not leave a comment.
SCOTT E
Rating:
5.0
Customer did not leave a comment.
KENNETH S
Rating:
5.0
None
CRAIG Y
Rating:
5.0
Customer did not leave a comment.
FRED A
Rating:
5.0
Customer did not leave a comment.
RYAN B
Rating:
5.0
Customer did not leave a comment.
RANDY P
Rating:
5.0
Customer did not leave a comment.
BENJI A
Rating:
4.0
I only rented for one day, but was charged for 2. Called the place I rented from and contacted uhaul. The place I rented from said they were going to call main office. I have not heard back from him nor have I got a reply back from uhaul. So got charged double of what I used the trailer for. Also the check does not work at this location on the app. It says his location is up the road and won’t let you go past that step.
Michael J
Rating:
5.0
The gentleman that helped me was very kind and helpful for me.
KIT K
Rating:
5.0
Customer did not leave a comment.
Gary G
Rating:
5.0
Customer did not leave a comment.
Douglas G
Rating:
5.0
Customer service was exceptional
James F
Rating:
5.0
Customer did not leave a comment.
PETER A
Rating:
5.0
Customer did not leave a comment.
Shonda J
Rating:
5.0
Customer did not leave a comment.
Terry H
Rating:
5.0
Customer did not leave a comment.
George L
Rating:
5.0
Customer did not leave a comment.
LOUIS O
Rating:
3.0
Can’t comment on facility or personnel as I did a night drop, but I have rented a small trailer from them before and it was great
CHRISTOPHER O
Rating:
5.0
James was very helpful
Ashle F
Rating:
5.0
The location in Granbury was perfect and the manager was helpful.
THOMAS B
Rating:
5.0
Customer did not leave a comment.
Cierra B
Rating:
5.0
Thanks to pick up and drop location
BILLIEJEAN J
Rating:
5.0
Customer did not leave a comment.
Bryan M
Rating:
5.0
Customer did not leave a comment.
DON G
Rating:
5.0
Very smooth drop off process!
COLIN P
Rating:
5.0
Nothing everything was good
Charles W
Rating:
5.0
Customer did not leave a comment.
Steve t
Rating:
5.0
Customer did not leave a comment.
ROBERT C
Rating:
5.0
Put jacks on your bigger trailers.
Jimmy K
Rating:
5.0
Customer did not leave a comment.
Michael S
Rating:
5.0
Customer did not leave a comment.
Sandy P
Rating:
5.0
Customer did not leave a comment.
MITCHELL S
Rating:
5.0
Customer did not leave a comment.
MITCHELL S
Rating:
3.0
Customer did not leave a comment.
WALDON B
Rating:
5.0
Customer did not leave a comment.
Kasey L
Rating:
5.0
Customer did not leave a comment.
ROBERT S
Rating:
5.0
I had a very easy quick rental experience.. location is convenient location. Tenant was very polite and had my truck waiting for me when I arrived ! I will use this location and recommend to my friends and family
Linda W
Rating:
5.0
Customer did not leave a comment.
SUSAN B
Rating:
5.0
Customer did not leave a comment.
STEVEN T
Rating:
5.0
The gentleman at the desk was really nice and polite
robert s
Rating:
5.0
Easy location to turn in equipment and friendly customer service.
HOLLIE R
Rating:
5.0
Easy, had no hassle with turning in our equipment. The guy there was friendly and helpful.
Hollie M
Rating:
5.0
Customer did not leave a comment.
JACQUELYN T
Rating:
5.0
Customer did not leave a comment.
CLINTON S
Rating:
5.0
Customer did not leave a comment.
PETER A
Rating:
5.0
This was a drop off and we did not see anyone. We followed instructions so I guess the personnel was helpful.
LOU D
Rating:
5.0
Customer did not leave a comment.
DAMIAN D
Rating:
5.0
This location is convenient and great to work with!
Mark J
Rating:
5.0
Location was closed but the app led us through the proper drop off routine. We received a confirmation email Monday morning to let us know that they had received the trailer.
Lance C
Rating:
5.0
Customer did not leave a comment.
CLAYTON K
Rating:
5.0
Customer did not leave a comment.
Elvin R
Rating:
5.0
Customer did not leave a comment.
JON J
Rating:
5.0
Customer did not leave a comment.
Jon J
Rating:
5.0
Nice owner and location!
GLENN W
Rating:
5.0
Customer did not leave a comment.
JEFFREY E
Rating:
5.0
James has got to be the nicest man and so easy to work with. Such an easy and pleasant experience.
malia s
Rating:
5.0
Excellent. Keep up the good work.
Elvin R
Rating:
5.0
Customer did not leave a comment.
Jimi A
Rating:
5.0
Customer did not leave a comment.
Chris N
Rating:
4.0
Customer did not leave a comment.
MICHAEL V
Rating:
5.0
Customer did not leave a comment.
Marshall S
Rating:
5.0
Customer did not leave a comment.
Cynthia F
Rating:
5.0
Professional, efficient, organized, clean, and friendly
Kris M
Rating:
5.0
Customer did not leave a comment.
Blake B
Rating:
5.0
Excellent customer service, truck was clean and great location
Shauna R
Rating:
5.0
Customer did not leave a comment.
Lawrence B
Rating:
4.0
Customer did not leave a comment.
Bennie C
Rating:
5.0
Nice friendly owner!! Will recommend!!
Joseph C
Rating:
5.0
I have used this location before. They are always courteous and professional.Will always go to them first in future.
Kenneth L
Rating:
5.0
Customer did not leave a comment.
Allen L
Rating:
5.0
Customer did not leave a comment.
Esmeralda R
Rating:
5.0
Customer did not leave a comment.
jay m
Rating:
5.0
It was great and the guy was very nice
Bennie M
Rating:
5.0
Customer did not leave a comment.
Brett W
Rating:
5.0
Everybody was nice a uhaul the truck ran good for moving
Dylan W
Rating:
5.0
When I tried to book this reservation through the U-Haul app, it would not allow me the closest drop off point. The only choice it gave me was 40 miles away from my destination. Had to call a Uhaul rep to help me book a drop off point that was 1.6 miles from my destination. The app should be able to allow me to designate my closest return location
EDWIN B
Rating:
5.0
Great service and friendly, helpful personnel.
Renea F
Rating:
5.0
Great service. The manager was very attentive and helpful and performed all safety checks before I left the facility.