Customer did not leave a comment.
PETER A
Customer Reviews for Lelands
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Can’t comment on facility or personnel as I did a night drop, but I have rented a small trailer from them before and it was great
CHRISTOPHER OJames was very helpful
Ashle FThe location in Granbury was perfect and the manager was helpful.
THOMAS BThanks to pick up and drop location
BILLIEJEAN JVery smooth drop off process!
COLIN PNothing everything was good
Charles WPut jacks on your bigger trailers.
Jimmy KI had a very easy quick rental experience.. location is convenient location. Tenant was very polite and had my truck waiting for me when I arrived ! I will use this location and recommend to my friends and family
Linda WThe gentleman at the desk was really nice and polite
robert sEasy location to turn in equipment and friendly customer service.
HOLLIE REasy, had no hassle with turning in our equipment. The guy there was friendly and helpful.
Hollie MThis was a drop off and we did not see anyone. We followed instructions so I guess the personnel was helpful.
LOU DThis location is convenient and great to work with!
Mark JLocation was closed but the app led us through the proper drop off routine. We received a confirmation email Monday morning to let us know that they had received the trailer.
Lance CNice owner and location!
GLENN WJames has got to be the nicest man and so easy to work with. Such an easy and pleasant experience.
malia sExcellent. Keep up the good work.
Elvin RProfessional, efficient, organized, clean, and friendly
Kris MExcellent customer service, truck was clean and great location
Shauna RNice friendly owner!! Will recommend!!
Joseph CI have used this location before. They are always courteous and professional.Will always go to them first in future.
Kenneth LIt was great and the guy was very nice
Bennie MEverybody was nice a uhaul the truck ran good for moving
Dylan WWhen I tried to book this reservation through the U-Haul app, it would not allow me the closest drop off point. The only choice it gave me was 40 miles away from my destination. Had to call a Uhaul rep to help me book a drop off point that was 1.6 miles from my destination. The app should be able to allow me to designate my closest return location
EDWIN BGreat service and friendly, helpful personnel.
Renea FGreat service. The manager was very attentive and helpful and performed all safety checks before I left the facility.
JON SThe running lights on the trailer did work, but the brake lights worked on one side and the turn signal lights didn't work the entire trip. Of course we didn't realize until the next day as we headed out of town and stopped to get gas. A car pulled in behind us and let us know our signal and brake lights weren't all working. It made it precarious driving in the dark and through city traffic. I know the gentleman at Lelands checked the lights before we left, so perhaps the wiring harness just shorted out.
Joe LThis was a drop off. Did not see the inside of the office or meet the personnel. Did speak to him on the phone and he was very helpful and pleasant.
Stanley LJames was very helpful and very friendly. Thanks to James I will be bringing my business to y’all.
jimmy tNot sure what to improve on. Great customer service, truck was ready to go, friendly and pleasant personnel!
John MSame comment as above.
MICHAEL TAfter hours check in went smooth, very friendly. Thank you very much
Gene PFriendly and prompt service. Easy transaction. Affordable.
Michael DJames was really friendly, efficient, and helpful. The truck was parked in front waiting for me when I arrived and the return was absolutely smooth. Great overall experience!
Robert Koutstanding customer service from James Gilbert office: 817-279-0909
Eugene ANice people
Charles CMr Gilbert was very professional and courteous. Pleasant business transaction.
Gene PWas required to change drop-off location - not sure why. This was 30 minutes from my home while there are other locations closer. This was not a U-Haul center - just some other kind of business that seems to do U-Haul on the side. No one was there - no instructions. I had previously been told I could not drop off at an unattended location. Would have been much more convenient for me to drop off the previous evening @ 6:00 pm but was told this location would “close” at 5:00 so I had to wait. Very, very dissatisfied - my pick up location was also changed last minute - was told the original pick up place did not have trailer - I called the new location one day ahead of time - the trailer was sitting there and sat there for an entire day before I picked it up. Also 30 minutes away from me - could U-Haul not have moved the trailer during that day? It appears I had to pick up because U-Haul can’t move equipment or locate equipment - I drop off for what is convenient for U-Haul. For what I spent this is unacceptable. Will need to get a trailer in a few months to move more stuff - will be looking for someone else to rent from - this was the worst experience ever.
David TEasy to drop off at.
RICK L