Customer Reviews for Leopard Food Mart
(U-Haul Neighborhood Dealer)

Rating:

4.0

All good no hassle at all with geting the equipment

Rating:

4.0

They have a convenient location for me.

Rating:

1.0

Have the trailers on a concrete floor, have the trailers looked at before, the 2nd trailer I got had a flat and also have you staff hook up the equipment.

Rating:

4.0

It was all good.

Rating:

5.0

Good guys very helpful!

Rating:

3.0

Limited help and instructions at this location

Rating:

3.0

Area where trailers are parked could use some leveling. Like land mines blew up there. They could not leave the store to help hook up trailer. I’m 67 and it was all I could do to put it on the hitch. All other was good.

Rating:

3.0

Ensure facility / store has enough employees or time when pickup / drop off. This was first time I had to connect and disconnect trailer myself. I’m 67 and that doesn’t come easy anymore. They were very professional but manning the store and drive thru he just didn’t have time. But all and all as always a good experience.

Rating:

3.0

Lots of mosquitoes outside. Bring bug spray

Rating:

3.0

Trailer needs a a stand on the front of the trailer by where you hook to the vehicle. Very heavy to lift.

Rating:

5.0

Nothing. Worker was amazing!

Rating:

3.0

customer service sucked. my 65 year old grandma went to pick up the uhaul trailer with her truck and was expecting someone to help her, she had to say how she wanted a refund before someone helped her with the trailer.

Rating:

5.0

Nothing they have extended hours and plenty of units and helping staff

Rating:

5.0

Although the personnel at the location were outstanding, the online and telephonic customer service representatives were not. The first time I called I tried to get pricing, but had to go through every step to reserve before I received pricing. The second time I decided to make a reservation online. The system said the dolly was available, so I didn't proceed I simply went to the new location and even though the dollys were sitting outside I was told that I could not rent because they were already reserved. When I inquired as to why the online system showed them available, they had no answer. Then I decided to call a 3rd time and reserve online. I got the reservation made and went to the location, then was able to get the dolly rented. My issue is with customer service on line. My first time calling the representative tried to do a "hard sell" on getting me to rent the dolly even though I was simply asking for pricing. My second time I tried to rent the dolly, the rep at the location on Port Avenue said she couldn't rent to me even though the online system said it was available, the rep said they were not since they were reserved. At the third location, the rep was knowledgeable and helpful. I believe some training should be done with your online reps as well as location reps. Also the UPCHARGE or SAFEY CHARGE of $8 was never discussed as an option, simply an add on. Why not just make your rates at $53 vs $45 + the $8 "SAFETY CHARGE" that shows as an option, but you cannot take off. This is deceptive as far as I'm concerned. Just make it a simple rate of $53!

Rating:

5.0

Upon returning tow dolly, was told they could not close contract due a system issue. Did a self return via online. Took pics and went through the whole process. Once finalizing, it read that I would receive receipt vis email. I've yet to receive receipt.

Rating:

4.0

No issues with this location, drop off was pretty seamless.

Rating:

5.0

Fix the muddy parking area

Rating:

5.0

Nothing at this time

Rating:

3.0

The U-Haul was dirty from inside it had mud.

Rating:

4.0

Helped me back in the trailer. Could have not done that without him.

Rating:

1.0

The parking lot was terrible. It was unpaved with high grass and lots of pot holes and large concrete peices scattered randomly. There are snakes and trash and nails etc in the lot. I won’t go to this place again. The trailer did not come with any type of jack and I strained my back lifting it up over my trailer hitch. The tongue on the trailer was stuck three times before it was forced on. The price of this experience was the only thing I think that makes any of this worth it. Overall it sucked.

Rating:

5.0

The transmission kind of lags a little. May need to be serviced soon! THANK YOU AGAIN!

Rating:

5.0

Great service!

Rating:

5.0

Drop off was just a few blocks from house

Rating:

5.0

No comment

Rating:

5.0

I will be a repeat customer for sure!

Rating:

4.0

Fix their dirt area. If I was a car I fear I'd break an axel.

Rating:

5.0

Nothing , they were great

Rating:

1.0

I never received a confirmation call the day before my rental. The day of my rental, I called the location 3 times with no answer, I then called UHaul and one of the customer service reps tried to call them and didn’t get an answer either. When I showed up at the location and told them I tried to call, the response was “Oh yeah we sometimes get busy and just don’t answer the phone.” The location was missing half of the equipment I reserved. They called one other location to see if they had any of the equipment I rented and when that location said no, they told me that they could find any and that I should call the other locations around town to see if they had some. When I showed up, the first truck they gave me was extremely dirty and smelled like someone had been smoking in it. The staff made me hook up the car hauler by myself and never came out to inspect it or offer to help. They only had one car hauler at the location and the tire strap for strapping down vehicles was ripped off but the staff had no clue. They wiring for the tail lights on the car hauler were broken and just hanging down. Thankfully someone pulled in to return a new truck and car hauler as I was getting ready to leave so I was able to take that one. Overall terrible customer service and I left there very frustrated with UHaul.

Rating:

2.0

An offsite location like this has to do a better job of maintaining the vehicles. Not only was our van dirty inside and out but the driver's side mirror was broken. Also the gentlemen in the store are not u-haul employees and therefore they don't really know all the protocols. Because of that there was a discrepancy in the starting mileage and created more headaches for me when I turned a vehicle in.

Rating:

5.0

Quick and easy

Rating:

1.0

When I first arrived the owner said I can not take the trailer unless you can get it against the fence. Kept saying Uhaul knows when it rains I have a dirt lot. I asked is there somewhere else around here to return and he said no. I told him I would get it where it needs to be. I put the trailer where he wanted with no help from him. I then went into store to tell him it was there and I need to get it checked back in. He said he was busy and didn’t have time. Said he would send me an email. I turned the trailer in 2 days early and never got the return email. I called Uhaul 3 times to let them know trailer was returned but the business never checked it in. I went back to return location yesterday and finally got the trailer checked in. This was a nightmare, I will definitely not be using that location again and I would suggest Uhaul visit that location.

Rating:

3.0

He charged me a flat rate because that is what the contract says.

Rating:

5.0

I really like this location they are very knowledgeable, helpful and kind

Rating:

3.0

The intended location was a disaster ! Your staff was able to find an other that could and would supply my needs.

Rating:

5.0

Excellent customer service...thanku

Rating:

3.0

Store manager was very helpful

Rating:

1.0

I was up charged on my rental and the owner refused to let me leave without insurance.. Also there was a lock on the truck and we had drive 20 miles out of our way to go get someone who had bolt cutters too cut off the lock ourselves!!! I will definitely not ever use U-Haul again.. My 300 rental turned into 583!!!!! I called customer service and was told to file a complaint but that was all they could do!!

Rating:

2.0

The guy I was dealing with was very rude. I don’t think he’s willing to work with the customer much.

Rating:

5.0

You guys were great. Thank you for getting me to my new home safely.

Rating:

5.0

The Lady is very knowledgeable and kind, great customer service

Rating:

3.0

The pickup location was an extremely busy convenience store. The clerk was working his tail off but it was slow. Also, no assistance in hooking up the trailer.

Rating:

5.0

I had reserved a furniture dolly but did not get one with my reservation.

Rating:

4.0

It was all good.

Rating:

3.0

Make sure to check the hooks on the dolly. Ours had a caribeener instead of a metal hook for the chains.

Rating:

5.0

Clerk asked for help so I would not waite in line..easy n friendly turned in truck, gased up n cleaned inside of cab and inside of trailer..yay me

Rating:

5.0

Very courteous staff

Rating:

5.0

I want to congratulate Sal, the owner. He is customer focused and was a pleasure to work with.

Rating:

5.0

The man who helped me was extremely friendly. I would definitely go back to this location for services.

Rating:

5.0

I'm very satisfied with this location. The gentleman that handed me the keys was as helpful as the lady that gave the the recept. I would recommend this location to anyone. The truck drove like a beauty.

Rating:

4.0

The location owner is extremely helpful and sweet. A great representative for UHAUL.

Rating:

3.0

The rental was returned three minutes after midnight. Now I’m being charged for a day. I believe it needs to be removed and allow the three minutes

Rating:

3.0

When I received my trailer there was a nail in the tire and the tire was already flat due to that, I couldn't tell until I went to tow the intended vehicle. I paid to fix the trailer myself and I was infact reimbursed for that on my finalized ticket.