The place to park the trailers are behind the building in the grass, wry uneven, I though we were going to break one of the shocks on our truck. Almost felt like being out on a boat and having large waves.. this location needs to improve their place to park.. will find another place when needed againKitt R.
Customer Reviews for Leopard Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.ALBERT T.
The auto transports one strap, on passenger side was broke when I picked up. This meant I had to use my own type of straps. Also, the fold down fender was bolted solid and not operable. I had to take an impact wrench to undo the bolts to fold down. This all took extra time. Time also for extra stops on drive to check load.LANCE P.
Hard to locate and it was in a convenience store during construction. Store was very busy and many store customers slowed down the rental process.DAVID D.
Customer did not leave a comment.Manuel O.
Customer did not leave a comment.BARBARA Q.
Customer did not leave a comment.Janet K.
Great customer service!Kenneth C.
Customer did not leave a comment.WILLIAM C.
Customer did not leave a comment.MICHAEL J.
Customer did not leave a comment.Derek R.
Customer did not leave a comment.Yolanda H.
Customer did not leave a comment.brenda F.
This location was great, the clerk was amazingly helpful. The trailer had some ground coffee, but it was great.Kaitlyn P.
Post that pick up is recommended after 12:00 noon or whenever a second employee is available to assist in obtaining equipment.Shirley H.
Brenda the leasing rep was wonderful! Very kind snd helpful.Patricia P.
Very friendly and helpful Thank you!ISRAEL C.
Customer did not leave a comment.OSMAN K.
Customer did not leave a comment.CRYSTAL LYNN H.
Customer did not leave a comment.JOSE R.
Customer did not leave a comment.Nathan N.
Customer did not leave a comment.Morissa H.
Nothing, very easy and so simple to complete onlineSHIRLEY H.
I love how the store accommodating me so I did not have to switch locations. Customer service was EXCELLENT!!Tammy L.
Customer did not leave a comment.Anne V.
My problem was the online reservation. The first location that I made a reservation at did not have the trailer i wanted when I called them to confirm. The second location had the trailer, but not the pads that I had ordered. What is the use of online reservations if you cannot get the right information. Your online reservations system is worthless.GENE F.
Customer did not leave a comment.JOHN P.
Customer service was excellent!! Very friendly.. The owner of the convent store was awesome. Five stars âââââEDITH B.
Customer did not leave a comment.STEPHANIE L.
Customer did not leave a comment.George E.
After having a close pickup location for 6vweeks the location was changed the day before cauding me to drive anout 20 mile extra. The pickup location was in a convenient store with one guy working the counter and the uhaul checkout. He never walked out with me to check on the uhaul or nothing.MaryKate-Robert K.
I was pleased with use of the uhaul, but what I wasn't pleased with was that I had to go to 4 different locations to pick up the auto transport because the office I was dealing with forgot to inform me that all the locations in my area were going to be closed last minute. Wasn't allowed to pick up my reservation up either, had to drive 40 plus minutes to the closet location to be turned around to go to a different one 30 minutes away... and to make things worse they wanted to reschedule or wait a day or 2Oliver M.
provide a free mealnoe C.
The lot is really small and hard to maneuver. The staff was nice.Stephanie K.
no drop off boxLORAINE G.
The drop off location was convenient to the home. However it was not the nicest of places no one to help they wanted the exterior wire off of the trailer. And you basically drop the trailer in the mud in the back for many attended. My biggest issue with this whole experience was I had no trailer lights on the trailer my entire 1145 mile trip. I had to have my wife follow me and a friend in front of me so I would not cause an accident due to having no lighting turn signals or brake lights. The trailer seems to have a ground fault issue but I was not told about that when I picked up the trailer. Customer service in this entire process has been horrible through the 800 number and the original pick up locations which should've been close to my home. Finally a supervisor was able to get me the location I did pick up that and luckily it wasn't as far it was still 65 miles each direction to pick up this trailer. U-Haulâ€˜s customer service has really gone into the toilet and I am not happy with the whole situation. Moving is stressful enough without having to deal with people hanging up on you, not returning your phone calls, nobody offering a solution, or just Or just having a general customer service skills. I guess U-Haul just figures they have the corner on the market and nobody else rents trailers like that for that kind of convenience so they can do what they want when they want how they want and not treat people fairly.Stephen N.
Customer did not leave a comment.Edwin M.
Only one person running the food market, drive up window, and then will assist with U-Haul hook up. Waited almost an hour, Need more people to help out. Another Customer and I tried to help each other. My original reservation was in Corpus Christi. They indicated I had to go to another site. That site sent me out to Calallen 10 miles away.That site gave away the trailer I reserved. SO much for communication. It would be nice to get a phone call ahead of time or text or Email indicating where I need to go. I wasted almost 3 hours being sent to different places. I even did the on line check in a day before. So much for speeding up my check in. The last 3 rentals I had no one called me, or text, or Emailed me to confirm reservation the day before. I was not a satisfied Customer. I tried to call U-Haul ahead of time to confirm my reservation. No one seems to answer local phones. Everything goes to call center. Call center could not help me but said they would, they never called back. Very very disappointed with U-Haul. Since I ran into multiple issues with my rental tells me there are underlining issues with U-Haul. Need good communication with Customer and between U-Haul rental sites. Need good leadership as well since operations seems to be lacking.Joe L.
Customer did not leave a comment.Adam M.
Everything went well no problemsJOHNNIE E.
Customer did not leave a comment.MARIA G.
Customer did not leave a comment.Marcus C.
I was supposed to have a contactless pick up but instead I had to go in and talk to the vendor and answer questions then sign the agreement. I was supposed to get the contract emailed to me but I never received it.Gerardo S.
Customer did not leave a comment.Olufunso A.
First, U-Haul moved my selected pickup location. I never want to use this one because the service is terrible, but U-Haul moved me without my consent. I had a reservation at 8:00 AM and the location did not even open up until almost 8:30 AM. Rep kept stopping the rental process with me to sell scratch-offs and cigarettes to other customers who arrived after I did and provide instruction to his assistant for the convenience store. I had reserved 2 dozen blankets and none were available. I had to make another trip to this location several hours later to pick up blankets. it is hard to start packing and loading the truck when no RESERVED blankets were available. The interior of the truck was dirty and I had to clean it before I could use it. Complete and total fail by this location AND U-Haul. Not sure I would let this location represent my business if I were U-Haul.Karch B.
The equiptment was damaged there was no inspection done and they endangered peoples lives. I had to buy a hotel and wait for the car dolly to be replaced due to severe damage to the straps. They could have killed some one. I waited an hour and half just to get my truck and trailer because the liquor store only had one person and he could not even tell me how to hook it up. Very bad experience.Brandon K.
Where to start, from the get go U-HAUL had crappy customer service. I've used U-Haul many times for my many moves with the military with no issues but they fell on their face on this one. I made a reservation for a 20' truck and auto transport 6 weeks in advanced. Less than 24 hours prior to pick up they call and tell me they don't have the right equipment in the area. This results in me making a number of calls to U-Haul to make them find the right equipment and then making a significant drive to get it all while trying to pack. Then I get to the pick up location which is a sketchy gas station and try to get the equipment. U-Haul didn't add the right equipment again, but luckily this store had what i was looking for. This change took over an hour to do, while also meaning the equipment wasn't ready. When I finally got the keys to the truck and trailer. I find out that it's located in a muddy field. And they weren't connected. And I had no assistance backing the truck up to the trailer. I also reserved furniture pads and the location didn't have the number I need, nor have them ready when I got there. To cap it off, this is the first time i have received a truck with something not close to a full tank. (Less than half) Not a huge deal as you return it with the same amount of gas, but annoying. To cap off the whole experience, U-Haul changed my drop off location without notifying me. Terrible experience all around. They need to fix all these bugs for others.Christopher I.
Customer did not leave a comment.Jerry Q.
Customer did not leave a comment.Craig E.
Keep up the good workJoe Z.
Couldn't find the dropbox for the mobileFabian G.
Customer did not leave a comment.JOSE Y.
TD had a turn signal that wasn't working (was not the connection), emergency chain "hook" was broken, and two of the chains that are used for securing the vehicle was missing. Lady at the location was very polite, but I do recommending getting these items fixed on the TD.Joshua M.
None at this timeCarlos L.
Customer did not leave a comment.Priscilla A.
Sal n sonny they know what there doing first wow of the year for me awesome excellent woop woop.,,them other people in corpus off cross town they didnt help me out at all they lost a customer for life an if any body lookin for help go to Sal n sonny there open late for ur needsRodolfo T.
Customer did not leave a comment.Trevor S.
I booked in advance and had no problems picking up.Norma M.
Customer did not leave a comment.Joel V.
Customer did not leave a comment.LAURA H.
While the store was very busy, I was still taken care of in a timely manner.bert M.
Very good customer serviceRaymundo C.
Nothing at this location. Very friendly,and helpfulRey C.
I asked for the smallest size truck but they sold me larger one and they charged me unknown fee when I returned itJAMES B.
Customer did not leave a comment.Martin P.
Location is not very customer friendly. Uhaul products stored in a grasssy lot behind store, holes all over, units are not well maintained...my unit had a rusted corroded latch that was not easily opened or closed. I have rented many uhaul units...some from this location due to its closeness to my home.Charles H.
Customer did not leave a comment.Milton M.
Customer did not leave a comment.David P.
Everything was great!Ricardo G.
Customer did not leave a comment.Bobby B.
Customer did not leave a comment.Pamela S.
Customer did not leave a comment.Johnnie E.
Great service and very helpful. Not problems at all!Rebecca J.
Business owner was NOT friendly in the least bit. Only pointed to where to park the transport unit, offered no assistance in guiding to park the transport. I was left to park and unhook by myself. Very disappointing after my initial experience and especially after a grueling two day trip.GLORIA P.
For pickup location to be busy, service was great. If ever needed, would go back to this location.Lisa S.
Na the next time I rent from U-Haul I will make sure that the pictures are correctGabreil M.
this is my favorite place to get my uhaul, the gentleman here is very helpful, awesome placeJuan V.
Customer did not leave a comment.John C.
Customer did not leave a comment.Juan V.
change location to American ownEDDY R.
Customer did not leave a comment.Robert T.
Customer did not leave a comment.David R.
Large trailers are difficult, if not impossible to hook up without help, as the tongues are very heavy and there was no jack to lift it with. I am a large man and it was tough for me, I can imagine how hard it would be for a smaller or elderly person. Staff should offer to help.John T.
The woman who managed the store had a great attitude. However it took me over 30 minutes to get out of there. The computer was super slow and printing took forever. I had people waiting on me.Michele L.
The location was very cramped and the guy helping us with the U-Haul was very short with his answers and seemed annoyed when we asked questions about the rental policies and procedures. We had originally picked a better pick-up location but the reservation was moved to this one.Cody L.
The gentleman was swamped with customers playing lotto tickets while trying to take care of me. He could have made them wait instead of me with my 85 year old father in the heat.Gary R.
It's a convenience store, so it's open late but you have to be patient between regular customers. Staff was super friendly! You would do well to rent here.Wendy A.
very efficient and friendly.MICHAEL R A.
Customer did not leave a comment.MICHAEL P.
I did the pre check in so would be quick but it wasn't because we got sent from where we were supposed to pick up to this location which is quite a bit further and it is a convenient store and just had the one lady working so she was trying to help us an customers of store at same time so it wasn't quick.Cason C.
Customer did not leave a comment.robert C.
Customer did not leave a comment.Austin D.
Went to that location because the location that had my resivation failed to have a truck.William M.
Customer did not leave a comment.Montgomery P.
Customer did not leave a comment.KELLEY H.
Customer did not leave a comment.Martin S.
Customer did not leave a comment.Gabreil M.
i amfemale 68 years old and he did not hook up the car carrier to my truck for me.Victoria D.
Customer did not leave a comment.SAMUEL C.