Customer Reviews for Letendres Supply LLC
(U-Haul Neighborhood Dealer)

857 reviews

64 Main St   Spencer, MA 01562

(508) 885-3242

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(508) 885-3242

64 Main St
Spencer, MA 01562

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Karen P. 
Rating:
5.0

Great customer service, would recommend to anyone.

ron M. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
3.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

The people could not have been more friendly and accommodating. Quick and efficient service with a smile and some nice conversation. Terrific location!

David M. 
Rating:
3.0

The truck I rented was good overall but it has a bad shake in front end in highway.

Tony D. 
Rating:
5.0

Super easy to return off hours.

ROBERT H. 
Rating:
5.0

Friendly, very efficient and helpful. Pleasant experience

Debbie L. 
Rating:
5.0

Nothing everything went well

ashley D. 
Rating:
5.0

Really good people!

Raymond A. 
Rating:
5.0

I can't think of anything. Terri was excellent, and the gentleman hooked the trailer up to my truck. Great

alfred L. 
Rating:
5.0

This location went out of their way to fix the pickup locations mess. The people are extremely knowledgeable, helpful, friendly and so very easy to work with. These are the people I WILL MOST DEFINITELY rent from again!!! A huge THANK YOU to this location!

Spencer Agricult A. 
Rating:
5.0

Customer did not leave a comment.

Gilbert F. 
Rating:
5.0

Customer did not leave a comment.

Taryn J. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

Lisa H. 
Rating:
5.0

Customer did not leave a comment.

tammy H. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

They are extremely helpful, great to deal with

Hudson B. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

Charles L. 
Rating:
5.0

I rent from many U-Haul locations. I wish they were all as friendly as this one.

William R. 
Rating:
5.0

Excellent customer service, efficient check-in and return process. The rental we had was perfect for our needs.

William K. 
Rating:
5.0

I have rented a few times at this location, the service is always excellent and extremely helpful, if your looking for a place to help you with your needs and not just your money then this is your place , once again thank you for your help and making rental easy and stress free

Sandra W. 
Rating:
5.0

Beyond helpful. They were so sweet and truly understood how stressful moving can be. I will recommend them to any of my local friends.

Gabrielle F. 
Rating:
5.0

Very friendly service

JADE T. 
Rating:
5.0

Customer did not leave a comment.

Carl M. 
Rating:
3.0

Customer did not leave a comment.

Dennis M. 
Rating:
5.0

Well attenders was very accommodating friendly and helpful. They do a great job

Hudson B. 
Rating:
5.0

Letendre's was great! The folks there are always a pleasure to work with - helpful and friendly.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

JAIME M. 
Rating:
4.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE H. 
Rating:
5.0

Excellent service!

jeane S. 
Rating:
5.0

Customer did not leave a comment.

Carlos A. 
Rating:
3.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Margaret L. 
Rating:
5.0

Customer did not leave a comment.

Amber L. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

Michael Z. 
Rating:
5.0

Customer did not leave a comment.

Wellington D. 
Rating:
5.0

No improvement needed!

Edward C. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Great and friendly service. Truly nice people to deal with. Reasonable rental fee and very well organized pick-up and drop off. All equipment in good condition and ready to go.

John L. 
Rating:
5.0

Fast courteous knowledgeable!

Edward C. 
Rating:
5.0

Customer did not leave a comment.

charlene S. 
Rating:
5.0

Keep doing business the same way

Robert P. 
Rating:
4.0

Nice people great service

David C. 
Rating:
4.0

The manager of this location contacted me bc she noticed we had been wrongfully charged for an in town rental when we in fact had a one way rental. She took it upon herself to pull all of the records which showed our phone calls the day of the initial rental concerning the change on Uhaul's side to an in town rental from a one way rental. She said she was trying to get the matter cleared up on our behalf but wasn't getting anywhere. I thanked her for her time on this and recontacted Uhaul myself. I am so disappointed in the Uhaul corporate side of this issue. We use Uhaul for 99% of our moves which is quite often and have never had such a cluster to deal with. I appreciate the managers help and would recommend this location!

Krista A. 
Rating:
5.0

They were wonderful! Very nice and very helpful!!

Karen L. 
Rating:
5.0

Customer did not leave a comment.

George O.  |  Overall Experience 
Rating:
5.0

Very helpful people

Mark C. 
Rating:
4.0

nothing thanks

Valerie B. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
4.0

Customer did not leave a comment.

Norman M. 
Rating:
5.0

Customer did not leave a comment.

Phillip G. 
Rating:
5.0

Customer did not leave a comment.

Amey M. 
Rating:
1.0

I picked up my box truck and drove it 12 miles home. I hooked up my small trailer and traveled 2 miles down the road to hear the right front wheel banging and thumping every time I applied the brakes. Turned around and drove it home and borrowed a friends truck. When I dropped off the truck they charged me $102 dollars !!!!! I am furious. The dealer said it was not her problem! I canceled all of my future reservations with her

Sally L. 
Rating:
5.0

The folks at Letendres were very kind and professional.

Brian Z. 
Rating:
5.0

The folks at Letendres Supply were awesome! Super friendly and extremely helpful. I couldn't have asked for a better experience. I definitely will rent again from Letendres.

Jason S. 
Rating:
5.0

Mrs Theresa & Norman run the best uhaul this side of Worcester. Also check out antiques on walls. & they run ab indoor flea market cant be beat unless you drive to brookfield and fo the outdoor market.😁👍great prices secure, awsome people. The kind of people you dont mind paying for good service not like laineys.

Bruce D. 
Rating:
5.0

As always you are wonderful

Karen A. 
Rating:
5.0

Ok

Jose N. 
Rating:
5.0

I had a hard time by phone but the next day you were there and got me what I needed. I was very satisfied! I recommend you to everyone.

Tina G. 
Rating:
5.0

I can"t think of anything customer service was great and very helpful.

Christine B. 
Rating:
5.0

Good

Jose N. 
Rating:
4.0

Customer did not leave a comment.

Douglas M. 
Rating:
5.0

Customer did not leave a comment.

Rob H. 
Rating:
5.0

Customer did not leave a comment.

Jose N. 
Rating:
5.0

Customer did not leave a comment.

Alison N. 
Rating:
5.0

My favorite U-Haul dealer.- another valued experience!

Robert M. 
Rating:
5.0

Everything went smoothly.

Gary B. 
Rating:
5.0

I made reservations for a 6x12 trailer with a ramp, but the ramp and entrance into the trailer is only 5'. It is deceptive and should be posted on the web site. Other than that. The gentleman who help me at U-Haul was extremely professional with an easy demeanor. I wish more people in the customer service industry in today's new world was like him.

Anthony S. 
Rating:
5.0

Great service from beginning to end!

Robert M. 
Rating:
4.0

turn off the governor on the engine, 9 mile to the gallon really, your computer driving recommendations are not practical for driving cross country. sound proof the cab, there was a high pitch whistle with in direct air flow over the vehicle, maybe put in a cruise control, and adjustable seats that go up and down, fill in the gap between the body and the cab.

Frank M. 
Rating:
1.0

My family and I move almost yearly, due to my husbands work and have used your services on a number of occassions during the last decade. Upon using your services for a number of years, I'm very sad and disappointed to share this news with you: I've had a less than satisfactory experience with your company. On 6/22 we picked up a 15' UHaul for our move to Florida from LeTendre's, Spencer, MA, to the tune of $3100. We checked the inside of the truck, and the outside, as advised via your app. On 6/23 at 7 am we had hired movers to fill said UHaul and upon opening the back, there were trash bags (pictured) filling the entire 15' truck. To say this was an absolute shock, is an understatement. Our time is money, and this was the last thing we needed and expected from your company. I would like a refund in full for the extreme inconvenience that we experienced. I would hate to have to address this situation to the Better Business Bureau or the Attorney General. The last thing I needed on an already extremely stressful moving day was this lazy misstep from UHaul. Thank you for your time and consideration regarding this matter and I look forward to hearing from you and reaching a favorable agreement.

James B. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

More donuts

Julien C. 
Rating:
5.0

Very easy transaction. They were very nice and easy to deal with. Equipment was clean ready to go when promised.

Laurence W. 
Rating:
5.0

You folks are running an authentic and efficient establishment here. Only misunderstanding was I thought I heard something to identify the truck to the key would be in the visor and from what I saw there wasn't.

Sean H. 
Rating:
3.0

Customer did not leave a comment.

Jerome S. 
Rating:
5.0

Terry is nothing short of AWESOME! I put extra miles on truck just to be able to use this location. I won't use anyone else.

Jennifer M. 
Rating:
5.0

Good service, nice people, new van

Kent H. 
Rating:
5.0

This franchise was great!

Jason L. 
Rating:
4.0

Customer did not leave a comment.

Randolph H. 
Rating:
5.0

Extremely accommodating, friendly, fast. I highly recommend them.

Hudson B. 
Rating:
5.0

Customer did not leave a comment.

Jose N. 
Rating:
4.0

Great people to work with!

Cynthia D. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Nice people great service

John T. 
Rating:
5.0

Wonderful people to work with. Happy to have a Van while our's was in the shop. Thank You.

Kenneth R. 
Rating:
5.0

Spencer has been always a great experience, Would recommend Letenders to anyone.

Marc S. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

Brent P. 
Rating:
5.0

Awesome service all around.

michael W. 
Rating:
5.0

Customer did not leave a comment.

wayne B. 
Rating:
5.0

Customer did not leave a comment.

Frederick S. 
Rating:
5.0

Customer did not leave a comment.

Raymond G. 
Rating:
5.0

Customer did not leave a comment.

HANA T. 
Rating:
1.0

I had to locate this place on my own after the addresses given to me for dropoff did not have Uhaul services at the locations. My wife and I wasted over 2.5 hrs just picking up and returning the truck. I was sent an uldated co tract showing I should have been billed $0.00 due to the trouble we went through, yet my bank account shows the $206 rental charge. Not happy at all and will be disputing the charge with my bank.

JORDAN R. 
Rating:
5.0

Nothing, you can't improve on excellence.

Brenda H. 
Rating:
5.0

Great people. So helpful. Made the process quick and easy. Very easy to unload the truck to bring everything in. Definitely recommend this facility.

Heather G.  |  Reservation 
Rating:
3.0

The owners were very nice people and helpful. But it is very old the building and it smells. Not their fault. We were lucky to get that, there was nothing available in any area around us to rent.

SHARON K.  |  Overall Experience 
Rating:
1.0

Lady was rude. Cancelled storage unit before moving in.

Joshua L.  |  Reservation 
Rating:
2.0

Location is a dump! stuff and old furniture all over hard to access units safely loading dock should be cleared out for safe move in, but owners are very friendly considerate.

Privacy R.  |  First Impressions 
Rating:
3.0

Customer service at the facility is excellent! Storage conditions are musty and difficult to load/unload

Privacy R.  |  First Impressions 
Rating:
3.0

Needed truck extra day, but trucked had been reserved, gave us tight schedule to unload. Lady offered to meet early, but truck shouldn`t have rented before returned.

Privacy R.  |  First Impressions 
Rating:
5.0

The facility is clean, well maintained, and offers atmosphere control. The staff is helpful and friendly.

PAUL B.  |  First Impressions 
No reviews have been submitted for this location.

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