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Ethan S
Customer Reviews for Lethbridge Gas Plus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Self serve check in presented some challenges. Otherwise this was easy and great service
Ray RVery friendly and very easy to get along with I would definitely recommend them to anyone I know thank you very much for your kind and curious experience
Robert HThere was a minor issue with the trailer light not working. After trouble shooting the issue, it was deemed that the light was faulty, and my vehicles wiring was okay. Thankfully, there was another trailer that I could use, and I was on my way. I really enjoyed working with the location and the employee at the location was very friendly!
Justin WThere is little for tis operator to do to improve the service with is always excellent. They are friendly, knowledgeable and efficient and helpful. I would not hesitate to recommend them to anyone looking to rent a U-Haul in Lethbridge or the surrounding area. Keep up the great service!
David KOverall my experience was not pleasant. I booked using the app weeks to my move. Only to be told the day before that the truck isn’t available at that location. We would have to pick up in Nanton and 2 1/2 hours later for pick up. I had my daughter go directly to location and specifically ask if the truck was available. She was told it was. So we canceled Nanton. This is not the first time this has happened. Very disappointed in the customer service on your end!!
Leslee MNothing I ordered to be in the Uhaul was, and when I asked they said they do not have the equipment
Foster WCustomer service was excellent! This was my first time needing a big moving van. I was surprised at how easy the whole process was! Would definitely recommend!
Jenna NLocation was ok.
Brent FSliders in ratchet straps had cement like dirt in way that had to be chipped away.
Jason WGuy seen me parking the truck and came out from the gas station to greet me and receive the truck from me.
Ian WVery efficient
David PI was quoted 545$ for 4 days it ended up being $800, terrible quote
Brittany TJoe was great! He helped me hook up my U-Haul.
James PTrailer was very dirty and I hitched the trailer because the attendant had a sore back!
Brian JEmployees were very helpful and courteous.
Gary FAt this location, please don"t change anything. I have used this location many times and have always been treated great. Staff are very friendly and professional.
Fredrick BThe gas gauge was inaccurate. Both times I put gas in the gauge didn't move. At times when I started the engine it would read differently.
Dwayne GVery good service
CHRISTOPHER WI again would not recommend anyone use U-Haul.
Amanda TRude staff and not willing to accommodate
Riley TEverything went well. The two helpers we had were very professional and hard working. Paper work was informative, easy to understand, and all coverage was enclosed. If we need this service in the future we will definitely use U-Haul. There is nothing to improve on.
Jan Vvery unfriendly service
Eugen HThe gentleman who help me, Joe, did a great job and I would definitely recommend and I will be back. Thanks
Douglas PThe drop off location was great! I believe the man’s name is Joe and he was incredible and made returning the vehicle seamless. I’d recommend this location to anyone.
Hendrick VCheck in was smooth.
Dennis FUnfortunately the equipment I had reserved was unavailable at the time that I required but the staff were able to find a replacement vehicle at a slightly later time that day.
Patricia DI received a great service from the staff at this location. Thank you
Prince MWell , I just drove 30km U-Haul and I fill gas of $18.10 that ridiculous. I will not rent this again.
Hirenkumar PTrailor that was booked, was not perovided but replaced with a larger one. The maintence on trailer is horrible. The ratchets were rusty and extremely dirty and did not function properly. No licence plate on unit.
Elbert Mit was cold and snow on the ground when I asked for help he told me this trailer was light and I don,t need help. I had a bitch of a time. then I had to pull it infront of his door so he could take pictures , I am 67 years old , will not advise to use this location again
Rodney RGood friendly service
Daniel BThe most helpful and kind gentleman helped my husband and I hook up and inspect. He was clear, concise, and considerate of my bad eyes and bones. If I ever have to move again I’d go to them!
Jenson AWas a good experience, easy and quick drop-off. Nice that it's at a fuel station, with reasonably priced fuel. Fairly large lot. Helpful staff.
Scott ATrain those people with a good customer service techniques
Seyedmohamma HGreat
Lun LLack of available staff to help. Truck was snow covered and hard to get rear door open.
Melvin WClear the snow off the vehicle. Back area was filthy, I had to sweep all the junk out.
Paul BGreat Experience, Thanks
Keewatin COwner was great. Picking up and dropping off was fast . Will be back
Mitchell OVery good so happy blessed
Nati SNo improvements- service was excellent!
Leanne SGauges were messed up not working properly but was mentioned when I picked vehicle up. Location is convenient if you live in the area for sure. Lady that works there and younger man very very pleasant to deal with but older gentleman very rude and doesn’t listen to any concerns or questions you may have. When I brought vehicle back and he knew I was checking the vehicle back in to get my receipt after filling the tank 15 minutes before closing, he turned the lights off and closed the store on both myself and another customer who was also returning a trailer. Very rude and unprofessional. Not the first time this behaviour has happened. He is just a rude man who shouldn’t deal with customers.
Liza LVery Good!!
TERRY MNo issue with drop off. Nice guy.
MARK SThe trailer that I rented was the correct size but I will not rent that particular style of trailer as it is missing a tongue jack, if you had to lift off ball hitch by yourself you would certainly hurt yourself
Gerald CVery pleasent customer service at the location. Both Joe, on pick up and the owner on drop off were good to deal with. Your app sucks in Canada. I tried for 45 minutes at pickup to make it work but it would not pick up location, would not take my photo etc.
Cameron MClean on the inside
Abram TWould love for uhaul to start offering a two motorcycle trailer. Best would be if it was covered too. Myself and lots of people I know would rent those.
Glenn FWe don’t like how the u hall are so far out of the way . We wanted to pick up closer to where we were picking up stuff from they don’t try to accommodate you at all There prices are not fair 1day pick up and return was over $300.00 here where we live they said they can charge us a lot less how sad is that
Tadeusz-Winc ZMy comments are that there newds ti be better communication between the booking agent and the location owner. I requested the rental for 6 hrs and i was told that they would put notes in the booking . I had the rental until 1:30. Tire on the rental had a screw in drivers frint , i pointed this out and was offered a larger vehicle at no extra charge which was great. Overall pleased with experience
Brian KThe truck was pretty filthy but it got the job done
Marla SPlease let the customer know that the 26ft truck has a button to increase brightness on the head-lights. Thank you
MILTON PShould have went to budget. Cheaper and way better customer service than this crap.
TYRELL LEven though I was not able to get the truck I ordered Joe was extremely helpful trying to ensure I had a truck and to guarantee that everything went ok! Thank you Joe!
Eduardo D