I like the the owners at this location, they are hard working and friendly. It is the only location I will go.Abraham F.
Customer Reviews for Lethbridge Gas Plus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I wasn't happy I don't prorate. I brought the truck back late amd I had to pay for full day plus a full day of insurance. Not happyDENISELEAH S.
Customer did not leave a comment.Riley H.
Cant think of a thing.I could have asked for nothing better. Thumbs upWilliam H.
Customer did not leave a comment.Braylon G.
This is not about the location but the rental was frustrating in that I had to settle for something different than booked (weeks earlier) and had to drive very out of my way more than twice. Not this locations fault but the credit offered was exceeded by my fuel wasted not to mention my time (2-3 hours lost) which is significant.Lyndon T.
Very happyArmand P.
This was an easy process. The truck was clean, it had gas and they were flexible and understanding when i needed it a day longer. Thanks again!Jeremy R.
Customer did not leave a comment.Bobbi-Jo E.
Excellent Quantity & Quality Service!!!. Fantastic Business!!! You are the BEST!!! (A+++ Grade Rating & 5 out of 5 Review). Thank you!!!.Brent R.
Customer did not leave a comment.SHARON C.
Customer did not leave a comment.Keith W.
Young man that helped me was exceptional!Darren D.
Very friendly and helpful. No suggestionsDwayne S.
Customer did not leave a comment.Peter G.
Keep up the good work!Ronald F.
When I went at my appointment time to pick up the unit, there was only one person working and three of us waiting. He was also responsible for the gas bar.William H.
Very nice people !Petrica C.
Customer did not leave a comment.Aileen U.
Customer did not leave a comment.Tanner S.
Customer did not leave a comment.Kenneth S.
This location was excellent. The service was absolutely great, very cordial and prompt. Instructions for pick up and return were delivered clearly and everything worked very well. As I arrived, I could witness a member of their staff assist another customer which tells me my great experience was not an exception. Great work, I look forward to doing business at this location again.Tucaaue A.
Very nice people thank youJamie L.
Customer did not leave a comment.Michael A.
Customer did not leave a comment.Richard C.
Customer did not leave a comment.Randy G.
Customer did not leave a comment.Devon M.
Customer did not leave a comment.Antonina K.
Customer did not leave a comment.Shilo D.
it was great on easter sunday and they got us out the door fastDALE W.
The service was very fast and competent. It was very easy to pick up our vehicle and get on our way. Everything (contract, etc.) was explained to us very well. The store also had a lot of very useful supplies like packing bags, mattress bags, dollies, etc. If you need to move, they have everything. The price was excellent. Great value.Barry S.
Customer did not leave a comment.Teagan S.
Customer did not leave a comment.Patrick L.
extremely polite and helpfulDawn D.
Everything went very smoothly from pick up, my extension and drop off. Very efficient. Very friendly staff. Great job!Deborah W.
This was easily my best uhaul experience (of MANY) during the rental period my family was evacuated from our home. Uhaul staff was fantastic while dealing with my unexpected circumstances and went above and beyond typical customer service. Above board, honest, and caring staff. Kudos Gas Plus Uhaul Lethbridge!William W.
Nothing they are always great to work with . Being a commerical moving company we appreciate the professional manor in which we are treated when we need the use of a rental unit. As it's mostly repair related on our end it's not always a happy time but jacob and his team always ensure to look after us and get us thru. Appreciate it . Thanks .Joshua M.
Customer did not leave a comment.Philip W.
Excellent job by this location. Very happy with the rental experience. Great people. Equipment was clean and ready to go.Paul B.
Great service from the staff. Went out of their way to help us with what we needed.Nikolaus S.
Customer did not leave a comment.Darcy B.
Nothing everything was greatLuciann C.
Customer did not leave a comment.Michaela Q.
There is not much you can change for customer service at this location I am very impressed and would definitely recommend this to my friends in the future please let them know how I feel thank you great jobDennis B.
I wish I got the gentlemen's name who helped us! He was so friendly and great customer service.Bradley P.
Customer did not leave a comment.Darryl S.
Customer did not leave a comment.Jon L.
The mileage charge is what throws you off, surprisingly how fast that builds up. The gas indicator 13/16 is quite the bone of contention, accurate but questionable from pickup to return. Overall, felt the experience was good, but somewhat costly. Unsure if I use this service again, might want to compare your competitors first.James C.
Customer did not leave a comment.Wayne R.
Great experience easy pick up and drop off highly recommendedCory D.
The requirement to refill the vehicle gas tank to 7/8 full was quite inconvenient and hard to understand. This isn't a reflection on the Pick Up Location however.Wayne P.
Very good customer service, thank you.Samantha R.
Customer did not leave a comment.Daniel B.
I had a good experience. The pickup and drop-off was very efficient. The truck was clean. All previous nicks, and dents were clearly marked and accounted for. The paperwork was accurate and the price fair. The people serving me were professional and knew what they were doing. I would rent there again.Braeden O.
Best customer serviceAntonina K.
Customer did not leave a comment.Rob G.
Customer did not leave a comment.Cody C.
Customer did not leave a comment.Kodee P.
Truck was not clean. And had a very bad smell. The Headlights was not working. Bulb was burnt out making it extremely difficult to see the road.Mazhar I.
The KMS the manager had on the paper that was printed out did NOT MATCH what was on the odometer. It was under by about 30 kilometers. He tried to dispute me on this and charge me more. I took a picture of the odometer with a time stamp when I entered the vehicle since I knew something was fishy. This is the 2nd time this has happened at this location on Jerry Potts Blvd in Lethbridge, AB. I love U-Haul but this guy is dishonest and cheap.Cuyler S.
Customer did not leave a comment.Jeffrey K.
Staff was helpful and advised how I could save money next time with different rate package based on the miles I drove. Prompt service!Derek T.
Customer did not leave a comment.Wayne B.
Unit was mud covered and dirty... but all in all who really cares. It worked perfectly. The only issue I would complain about is the fact that every time I rent I'm rejected. Then I call a number and ask why and they remove the rejection. No bid deal. Pain in assJonathon S.
Customer did not leave a comment.Pete B.
Friendly staffWilliam S.
Customer did not leave a comment.Edward L.
Customer did not leave a comment.Stephanie E.
Customer did not leave a comment.Philip W.
Customer did not leave a comment.MOHSINSYED M.
Customer did not leave a comment.Muhammad I.
Customer did not leave a comment.William Z.
Customer did not leave a comment.Gloria A.
Customer did not leave a comment.DARNELL K.
Customer did not leave a comment.Brian K.
The location was great - what was bad was your website. It indicated the location didn't open until 9, so I signed up for 24/7 pickup, and when I tried to start the process it told me to wait until the store opened. Assuming the store was closed (because your site told me it was), I called Uhaul, got put on hold for 20 minutes just to be transferred and put on hold for another 10 minutes. At which point the store "opened" (I later learned it had been open the whole time), and the guy at the till sorted everything out quickly and easily. If you're going to do things online, do them right. I didn't need a bunch of added stress the day of my move.Keilan S.
Customer did not leave a comment.Sara P.
Keep up the good friendly, knowledgeable service.Gary T.
Well organized and timely serviceBenjamin S.
The 15' truck I rented was clean but on the highway it road very rough,(shock wise). The ashtray was very full, and considering I do not smoke...well that was interesting. No washer fluid, but it was sunny and I did not need it, other than to dust off the dirt on the windshield. The staff was very helpful with checking in and dropping the unit off.Douglas F.
Nothing...you have excellent service!Lucille W.
Customer did not leave a comment.James W.
Very friendly. Great place.Rob C.
Customer did not leave a comment.Darcy W.
Nothing comes to mind.Leslie H.
Customer did not leave a comment.Douglas N.
Fantastic experience. Kind helpful staff. A busy location but they take the time needed for the customer. I worked years ago renting out u-hauls in BC and we had awards for customer service... this place would have put us to shame !!! Keep up the excellent serviceRobert L.
I've been to a couple U-Haul places over the last few years and I thought they were all the same...good just nothing stood out...But boy was I wrong. Gas Plus was excellent and went above and beyond . Their staff were so friendly and helpful . I will be recommending this place to everyone I know. Thank you for helping me hook up the trailer. You really made my day easier. Best experience I ever had with U-Haul!Christopher J.
Nice new motorcycle trailer, and great service. Very cheap also.Mark S.
Easy enough. Booked online with no problems at the location. Wouldve been cool to have winter tires but yeah, good service.cris L.
Customer did not leave a comment.Brooklyn S.
Not too much, Owner was very helpful and professional! Lots of room to park unit!Larry F.
Customer did not leave a comment.Wai-To L.
Customer did not leave a comment.Allan W.
Customer did not leave a comment.Arthur P.
Waited 30 mins to get the truck. Was made to wait for gas station attendants before I was helped even though I was there before all of them. Attendant was not clear. Was charged $37 for gas when on 22 miles was put on the truck.Jeff T.
Customer did not leave a comment.Darren C.
Customer did not leave a comment.John C.
Nothing the staff was amazing. They showed me all the vehicles and let me choose what I was comfortable with. Will use this location again for sure. Thank youSandra T.
Customer did not leave a comment.Trace T.