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Maria H.
Customer Reviews for Lethbridge Gas Plus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
And unit was a little dirty on the inside, but not horrible. The service person was very helpful after I dropped it off and did a thorough inspection. Also, make sure everything worked before I left in the future. If I need one, I will definitely go back to this place.
Scott W.Issue refund once truck is returned
Jaxon F.Rude customer attendent…reacts racist
Sukhpreet S.Damage to back drivers end and owner just change subject every time I brought up and tank of fuel was at almost 3/4 a tank and ignored as well cause app said return full of fuel. Had to call next day as it was mobile pick up business closed.
Melissa G.5 stars for this location, the in-store setup, and the courteous help. The store was very bright and clean. The UHaul section was well-stocked and pristine. Loved doing business here and it made the experience seamless.
Trina T.The Uhaul rep was very helpful and a pleasure to deal with
James N.Clean the vehicles both inside and out. My cloths got dirty every time I opened the back door and the passenger seat was covered in dog hair
Patrick H.Great customer service, pickup truck was very clean and ready for me; easy drop off process too
Isaac A.The service was good. Only thing I recommend is when renting a trailer the person in charge show how its hooked up the first time... Other than that the service was great..👍
Craig M.Truck was filthy. Truck was covered in mud. Back box was dirty.had yo sweep it before putting our Belongs in. Would never rent for there again or recommend to anyone. They were very rude to us
Ray S.The owner/manager was very helpful and accommodating.
Randy D.Customer service was poor, charged more than quoted amount blaming a system error, even though vehicle was used less. Vehicle was received very dirty, and when returned with gas registering full, sales person still made us go top up more.
MARK K.1.They do not ever accept phone calls. 2.They wanted me to wait for 30 min before begining the paperwork for no reason. 3. I feel they are selling my personal information. They took multiple photos of my Drivers License, credit card, my truck, and also of me. They do not need all of this private info for a trailer rental for 1/2 a day.
Mike T.Service was great on pickup and return, but the trailer was a very old unit from the USA that was getting tired and had some broken rivets around the door and corner connections.
Lennard G.Original pick up was supposed to be south Lethbridge - the van wasn't back so they sent me to the westside (at my expense) to pick up a van. Van was muddy, windshield was cracked all across, no washer fluid in it (I found out once on the road), parking lot was glare ice - treacherous for people and vehicles. Attendants were nice in both locations, just don't have enough equipment to meet tight bookings.
jackie G.Don't see anything that needs improvement, everything was explained in detail....extraordinary customer service 👌🏾👌🏾
Ovany B.Safety chain of the car dolly was twisted in a way that I was unable to use it, other then that, the experience was acceptable
Andrew H.Nothing!
Toby B.The location we rented from was outstanding.
Laurie W.Pleasant to deal with
Gordon B.I rent from this location several times . Always a good experience.
Jarvis L.Trailer straps could be longer and some of the marker lights didn't work. Trailer was in good condition otherwise.
Jarret Z.Absolutely nothing, the guy I spoke to at this location during pickup was above and beyond, very honest and helpful with how the process and contract works. I can't remember his name he was younger tho, but he did awesome! Definitely an employee to value. 10/10
Zachery N.Please put winter tires on your vehicles in the winter I got stuck numerous times and had to change the location of where I was dropping my stuff off because I couldn't get any traction
Kevin L.The vehicle has summer tires on it in the middle of winter. We got stuck on our street twice in places with very minimal snow but couldn't gain traction. Check engine light was also coming on intermittently.
Lindsay J.Saturday I Reserved a 10 ft truck in advance for today (Monday) at a south location. Monday comes and then I call to make sure it's still good and they told they didn't reserve it and my only option is to go to the west side and drive a 15 ft truck and when I got there to the farther location they said would only give me a 20ft truck….I was very lucky my friend agreed to drive it because I've never driven a large one. Why make the reservation if you're not going to keep it for me? Disappointing and expensive.
Kristen C.Continue to maintain the vehicles appropriately and ensure they have weather appropriate times. Thanks
Michael O.Fast and friendly, nothing to improve
William S.Excellent customer service, I used this location for many years.. always tried to help..
Glen H.I was not able to talk directly to the owner of this location. I would leave a message but my call was not returned.
BARRY S.Let's face it, moving sucks! I was not looking forward to the whole process and was in a grumpy mood. The U-Haul rental process was a breeze. Everything went perfectly from the paperwork to the operation of the vehicle and finishing with the drop off. If I need to rent another vehicle for moving, I will most definitely return to that U-Haul location. The experience made a dreaded task much easier!
Sandra M.Everything went well.
Phillis F.I got checked out in timely manner. He was friendly and courteous. Had the same guy for check out and check in. Wonderful experience!
Heike D.This is the third time we've used this location and all have been quality experience great staff and courteous service. Thanks
Bradley D.I recommend this uhaul branch in lethbride gas plus in jerry potts.. this is my 2nd time to rent a 20' ft truck and the owner is awesome and they have good customer service! KUDOS to you boss😊
jaime S.Worst experience ever never do it again. This was the biggest joke I ever did. Never use U-haul again and will b sure to convince as many people not to use this company as I can. I moved from michagin to Alberta and just barely gave me miles to get straight from one rental shop to the other and of course I had to take it from the rental to the house to load and then to my place in Alberta and then to the rental which added way more miles. So upon returning they some how managed to add up 500 more dollars. Tue original quote was about 1700 and in the end I paid over 3 grand. Can't believe people do business like this.
Chad R.The location on Jerry Potts Blvd, West Lethbridge not only had the van ready to go, the customer service was amazing. Going from having to fill out paper forms to the ease of online and the customer service rep explaining everything was greatly appreciated. Will definitely be using UHAUL for next time.
Kerri C.No one was there when I arrived. Showed up later and didn't seem to know what to do. Waited forever to get going. Tried calling several times afterwards to see about making a change and never could get someone to pick up
Joan O.