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Landon C
Customer Reviews for Lethbridge Gas Plus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing it was all good
Ursula MWe have rented from this location a few times. So friendly!
Dale BNotify customers that they need or may need a 4 pin trailer light adapter when they book the rental. The ones they made me buy in store are absolutely garbage and instantly broke. They where way over priced as well.. I could have bought 3 good ones for the price of one absolutely crappy one at the u haul store. The one they sold me was probably 25 cents on wish. Also I tried to call the store before picking up my trailer and they didn’t answer the phone or call back. That was frustrating.
Brandon Leverything went well
Owen STruck was clean. Steering was not good on truck and needs maintenance. Employees are nice and friendly. Uhaul is misleading and not transparent on all pricing. Paid $350 total for 165 Kms trip for a 15’ cargo van. Will consider other options carefully before using uhaul again. Disappointed!!
Damian CThe location itself was great!! The Uhaul is had wad quite new but the back of the 15' Uhaul leaked. My furniture was soaked. That unit needs to be looked at and repaired
Andrea HEngine light was on, motor surged when accelerating, drop off was changed an hour after pick up. When dropping off took at original spot had an hour of arguing which customer service , then I handed the key in and walked out.
Dale TCompact and cluttered. Pleasant staff.
HEATHER SNot sure , works pretty good now
John APushy, major language barrier trailer was half under another trailer
Michael MNothing
Corey HYou need to put questions on here about whole experience which I would give 0 out of 5. I reserved a trailer in Sparwood. Went to pick up and there wasn’t a trailer there. Terrible organization as a whole by U-Haul. Had to drive 4 extra hours for a trailer. Not sure what kind of operation you are running but it sucks. Gas plus was the only good thing!
Mel DVery accommodating and helpful!
DARWIN FThe car hauler had a problem with the left rear brake as it seems to be dragging. I mentioned i to the location operator when I returned the unit and he said her would have it checked. Except for this mi9nor problem, the operator provided excellent service as usual.
David KBullshit that when selecting a location doesn't matter even though you get to pick what unit to rent at whatever location, you only have 1 location to pick up, misleading and false advertising
Sheri HBest uhaul service in lethbridge!
Mitchell DNice friendly people
CRAIG BAfter parking the truck, the operator was outside to greet me before I had a chance to go inside - impressive. Everything went smoothly.
Lawrence Gthe counter people was very friendly and helpful Thank you
Edward DEverything was great thanks.
Randy WContinue to do what is beat for the clients. Thank you.
Gavin SA later pick up and drop off would be great as a lot of people work until 5Pm during the week .Thanks
Brian FThe staff were very accommodating here.
DAVID DPick up and drop off is well managed and the staff are always very kind and helpful. I rent trailers to use to transport event items to markets and they are always well maintained and clean.
Michelle IVery easy and no issues with the dealer
Lawrence HDropped off after hours… everything was easy and on our schedule, which made all the difference. Thank you!
Gavin HExcellent service and equipment. I will recommend them!
Douglas LGreat coverage of safety chaining to ensure equipment was correctly set up.
CAMERON MFriendly efficient service;extremely thoughtful.
Adolfo CThe location was ok but overall this experience was very poor. When I booked, the agent chose the wrong pick up location. I had 2 movers coming from calgary to lethbridge and you called me last minute to say there was no truck available. When they switched the pick up location it was ok - until.drop off. I was told we could drop off at the south calgary flying j. Last minute, again, you tell us it has to go to a location much farther away. It was a horrible experience. We had to pay for the extra gas to go to that changed location. We also brought the uhaul back same say, and you made it much more inconvenient and longer day by sending us 40 min each way. Next time ill.rent a homedepot van. They are much cheaper and significantly more convenient.
Daniel TAppliance dolly was missing a roller belt and damaged the steps.
Lucien PThe coupler on the trailer was extremely hard to tighten down on the hitch ball. Second trailer in a row that this has happened. Just a touch of silicone lubricant and 15 seconds will rectify this problem.
TIMOTHY JIt i a pleasure to rent form this U-Haul rep. Although they are always busy which sometimes means a longer wait to pick up ore drop off, I believe this is because they are so thorough and professional and this also means that are a pleasure to deal with.
David KFriendly professional staff always make these experiences more pleasant.
BRUCE SKeep up the good work :)
Rory RChan and his staff were outstanding and helpful- will definitely use this U-Haul location in Lethbridge if needed again. Thank you.
Wayne LI put 5 miles on the truck and had to put $20.13 in fuel when I brought it back. Obviously it wasn’t full when I left with it.
Denis LTrailers are heavier than I expected! When picking up, some tools, like a jack, should have been available! But unfortunately untrained staff were not aware of this.
Gilles LPlease contact customer ahead of time that their rental equipment is ready for pick up only the date set.
Jonathan GWith just a little bit of lubrication on the coupler would make hitching -up and uncoupling so much easier. It was dry as a bone. The staff didn’t even come out and help to hookup the trailer. They did do an inspection prior to leaving though.
Timothy JThis is the best U-Haul station in our city - Lethbridge Alberta.
Peng HCheck/in-pick-up was straightforward and quick. Drop-off was made easier by being located inside a gas station, so very eay to top-up the tank!
Krystyne HEquipment was ready Very helpful and efficient staff A pleasant experience We would definitely recommend this location
David BI prefer giving my business to this operator because of the excellent service and efficiency and professional operation. The owner and staff are highly personable and a pleasure to deal with.
David KGreat help from the location to the point of offering to park the vehicle for me.
Gary TAfter some confusion about out having the wrong unit when we arrived for drop off, the gentleman was able to straighten it out and we were on our way.
shawn EOwners of the store we’re awesome
Clinton FIt had been almost 10 years since my last U-Haul rental and the experience was excellent. That's why I return to U-Haul when i need a rental unit.
Howard MThis location has the best staff and service. :)
Carlo SSuper guy ,easy drop off
JAMIE DNot charge a guy a full day rate when he got off work late and returned it as soon as I got home
Joshua WThe gentleman running the location was helpful, kind and went out of his way to make sure I was properly hitched up and connected to my truck. I really appreciated how he went above and beyond. I'd definitely rent from here again.
Andrea SNothing easy pick up and drop off with helpful staff at both ends!!
Lane NExcellent service!
Stephanie K