I would like to leave a positive review for Befage and their service with U-Haul vehicle transportation. The service was very good, and everything went smoothly. The staff were extremely helpful, professional, and cooperative throughout the process. Thank you for the great service—I truly appreciate it.
Hussain K
Customer Reviews for Lethbridge Gas Plus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff member was extremely helpful at drop-off. She helped me with figuring out how much gas to put in the truck and was very kind through the whole process. Simple procedure and very easy to complete the drop-off.
Koreen GNothing. It worked well and the representative at the pickup/drop-off location was excellent. Would definitely rent again.
Tristan SPerfect customer service
Amber RMaintenance on the truck was ro be desired. I'm glad never to take it out on the hiway. Front end of the truck needs work.
Larry CTreat your customer with a little bit of consideration. If you change a customer prefer place of pickup, at least allow to return at the nearest location near them.
Enorense OYour family operation is great, good service, friendly, and attentive.
Nicholas MI would suggest that they dont speak chineese when discussing the customer and car..
angela cThank you. Very friendly and professional. Very informative and helpful.
Tania BSimple, easy, convenient.......
Barry VThis location was beyond fantastic. They are amazing to deal with and I will definately be recommending them.
Hunter GDropped off late last-night. Parked and locked doors, I had no pad lock for the cargo door to be locked.
Lacey CCheckout process was efficient. Its a good idea to reserve online, as some people that day were walking in to get a Uhaul and it took a bit of time for them to complete the process and get their rental. The site was well organized, efficient and truck was clean and ready to go. A good experience renting here.
James WTrailer had no trailer brakes that worked. When i dropped it off the guy said there isn’t anything that anyone can do about it and yet i paid full price.
Dustin BBooking and pickup went smoothly, location had trailer already hooked up and waiting which was very helpful. Truck had some broken rails inside which we were not able to include pictures during pickup but we did take pictures prior to loading. The rails should probably be repaired before someone gets stuck from the broken pieces.
David LUsed this Uhaul rental place many times this year.Its great! Has everything u need on site! Every size of uhaul and towing needs . Even fuel. Easy check in and return . They Cleary explained my rental bill to me.Effortless rental. Great experience at lethbridge Gas plus.
JAIME DAlthough I did an after hours drop off, the person who runs the uhaul at this location still listened to me when I explained about the pickup location forgetting the utility dolly. They were busy wrapping up their night, but still took time to listen and help direct where I needed to drop the keys off and park the truck.
Courtenay MThe ugly chinese man at the FAST GAS location in Lethbridge was AWFUL AND UNPROFESSIONAL. NEVER EVER RENT FROM THIS TERRORIST!
Lori VAlways an easy rental at this location. 5 Stars.
John GOpening hours were somewhat limited which required us to rush to drop the trailer off on time. Otherwise we would have been stuck with the trailer for two extra days due to the long weekend.
Nicolas Hthe people i dealt with were excelent.The person i talked to on the phone in Surrey was a flat cold jerk. I will never use Uhaul again if I can help it.I reserved this trailer in dec 2025 to have a pick up near my home and uhaul couldnt even manage that.I ended up driving a 4 hour return trip costing me 100 dollars and lost half my day.I was given extra days in compensation which were useless to me.NEVER AGAIN!
GEOFFREY GThe van seats were covered in what seemed like dog hair and it smelled weird. In the cargo section, someone previously had spilled sugar plus the wet weather made the floor wet which of course became sticky and we had to put our personal belongings on top of that.
Krista PDid get a flat tire but after we reached our destination! We replaced it and hope to get reimbursed for the tire!
Bryan MNot sure there is anything to improve from what I experienced.
Timothy MImprove on customer service.
Gerrard OI paid 140$ for a U-Haul that was advertised at 20$ a day. I had it for four hours. To get one load and bring it to the dump. It’s the most I ever paid for a U-Haul. Any other time I got the biggest one that is 50$ a day to move a house with 6 rooms within 24 hours and paid less. I feel ripped off. I also got put back a half hour because they refused to use my card because they told me it was pre paid it doesn’t work even though I used the same card every other time I needed a u haul. Wouldn’t even try it just refused. I wasn’t being rude, but I was confused as to why I just couldn’t use my card, so I had to go get my dad to help wasting my time, and with the U-Haul that I only had a four hour window with. Not happy
Justin WAbsolute terrible experience. Please have a U-Haul rep reach out to me. I had a guaranteed reservation for a 6 x 12 trailer and it wasn’t available which caused a massive inconvenience in my day because we have to do multiple trips with a smaller trailer. Owner is an ass, doesn’t care, and lot looks like a junkyard.
Jarrod SBetter pricing compared to your competitors
Gerald DThe tire monitor system light was on from the moment I started the truck, and the staff at the station were not very personable, the male embarrassed me in front of a store full of people making me very uncomfortable.
Shantele WGreat serice and professional employees to help get you set up. Would highly recommend to friends and other individuals who require this service. Thanks.
Fredrick BWhy so expensive. I had the van for two hours and put on forty km. I topped up the fuel for eleven dollars and it still cost me eighty some for the van. I feel ripped off and cheated.
Steven PBest one in town, operated by people who are eager to be in the rental business.... they had everything you needed there.
Weldon HI was late retuning the u hall, has troubles coming back. My own vehicle had a tire blow out due to big chunks of ice on the road, so I was delayed had to spend a night out on the road and buy a new tire. The u-hall was okay
Darcia PThe man was helpful to hook it up and take it off that’s the only good thing I can say it was a very dirty unit inside and out the lock seemed to be difficult to open and close every time I opened it I got covered in dry mud every other u haul place has clean equipment not this one and I haven’t received my refund he said he sent it but it hasn’t shown on my credit card would not deal with this location again . The initial person who rented it to me was rude and short poor customer service . The only good thing I will say is the man was helpful. This is overcrowded location and not very much room to maneuver the cargo trailer to put it back . I’d be investigating this location if I was a u haul company . I’m not impressed that I haven’t received my refund and upon booking I should have been told I needed a 4 pin adapter for this to work on my vehicle I’ll never go back nor use uhaul again . The booking ladies were wonderful out of the Calgary office . 5 stars for them and their customer service is the best I’ve experienced in this new era . They deserve the good review .
Shannon HI can’t think of anything that could improve the service, it’s great as is.
Kassidy SGood service
Nelson OThe tie down strap ends were very frayed and it was very difficult to put in the rachet to strap the car down,
Christopher EIt is always a pleasure to deal with this operator. The transactions are smooth, efficient and very professional.
David KPeople were very friendly and polite
Darryl JMake sure the trailer is swept out. It wasn't bad, but it could have been better.
CAMERON BEverything is well placed
. NIt's bullshit to return u haul and take a week to put back in system so u can delay my refund stupid ass thanks
Kashindi Mequipment should be pressure washed before being rented to get mud and road grimed removed.
Jeffrey MPrevious user had left auto trailer tie down rachets full of mud gravel and grit to the point one was totally siezed and other side was in very bad shape. Owner was informed. Next time I will check out more carefully before accepting.
Gerald SFast, friendly and courteous.My usually place to rent and many vehicles and items to make moving easy.
Gary KQuick fast and efficient.
Blair B