Customer Reviews for Liberty 27 Ave
(U-Haul Neighborhood Dealer)

2,799 reviews

1600 SW 27th Ave   Miami, FL 33145

(305) 476-0411

Office Hours

  • Mon-Sat: 7 am–6 pm
  • Sun: 7 am–4 pm

Services at this Location:

Contact Us

(305) 476-0411

1600 SW 27th Ave
Miami, FL 33145

Services at this Location:

Office Hours

  • Mon-Sat: 7 am–6 pm
  • Sun: 7 am–4 pm
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very good service

Osmany R 
Rating:
4.0

Customer did not leave a comment.

Arian A 
Rating:
5.0

Customer did not leave a comment.

Robert W 
Rating:
3.0

The van we rented had a bunch of cockroaches in the back which made their way into our belongings. The cab of the van was very clean but a thorough cleaning of the back is needed, particularly under the protective mat.

Cam D 
Rating:
5.0

Customer did not leave a comment.

Richard B 
Rating:
5.0

Customer did not leave a comment.

Miguel K 
Rating:
5.0

Customer did not leave a comment.

Eddy G 
Rating:
5.0

Customer did not leave a comment.

Leandro E 
Rating:
2.0

I didn't get the sheets and the moving tool that I requested and was charged for

rafael c 
Rating:
4.0

Easy and convenient to pick up equipment

Cesar G 
Rating:
1.0

The truck rear door is hard to slide up and down. The lock chained to the rear door was damaged, could not lock the compartment overnight. The employee that gave me the keys was rude: I asked to give me other of the 12 trucks parked on the same lot, one with a working lock for the rear door; and he denied me a good truck: “ Take it or leave it”….. what are my options when I have a long planned move? Leave it ? NO …ABUSERS , no U-Haul any more in future.

Rodrigo L 
Rating:
2.0

I got charged more than the stipulated amount taking into consideration actual miles.

Ernesto P 
Rating:
5.0

Muy bien servicio en general todo excelente muchas gracias

Juan A 
Rating:
5.0

Easy and good service. Thanks!!

Pedro D 
Rating:
5.0

Customer did not leave a comment.

PABLO A 
Rating:
5.0

Everything was easy from check in and check out.

Sandra K 
Rating:
4.0

Well organized and it all worked out fine, very good truck for moving, excellent except it had no a/c so I roasted for 5 hours but cant complain everything worked with the move, I recommend Uhaul.

Alejandro V 
Rating:
5.0

Customer did not leave a comment.

brian a 
Rating:
3.0

Customer did not leave a comment.

Eugenio D 
Rating:
5.0

Customer did not leave a comment.

LAZARO R 
Rating:
5.0

Very easy

Katia V 
Rating:
5.0

Easy. Fast. Very affordable.

Joseph F 
Rating:
5.0

The engine kept stalling

ALVARO D 
Rating:
5.0

Customer did not leave a comment.

Janier A 
Rating:
5.0

Customer did not leave a comment.

Juan A 
Rating:
5.0

Customer did not leave a comment.

Alberto Z 
Rating:
5.0

It has been the location I have used for years. Even the lapsing time from first time 15 years ago to last moving this weekend, they have kept the great level of customer service excellence. Never an issue with the mileage or gas or anything weird after dropping off the vehicle. If you want to be in good hands, that is Liberty! Where freedom of moving is guaranteed with no hassle

Aldo D 
Rating:
3.0

they gave me wrong size truck and i went back in and got the right size. When I opened the latch to the back of truck it had not been cleaned so i had to go back a third time. the clerk was pleasant but the experience was not

Robin N 
Rating:
3.0

I rented a few additional items and they only had one dolly. This is not acceptable and was a hindrance to my move. Why do you have these items available for us to reserve if they are not actually available? It was a problem.

Dalba A 
Rating:
5.0

Customer did not leave a comment.

Aaron M 
Rating:
4.0

Customer did not leave a comment.

George M 
Rating:
5.0

All perfect, best place to rent an U Haul

Gersain I 
Rating:
5.0

Excelente atención

YANDER O 
Rating:
1.0

They barley spoke to us, and no one showed us where the truck was, we had to just go out and find it. The truck had candy wrapper in it and the gas was almost at empty. This location also had none of the items requested such as furniture pads, dollies or furniture dollies.

William W 
Rating:
3.0

The U-Haul was dirty

Rafael S 
Rating:
3.0

Typical U-Haul cleanliness was not seen from various locations I’ve been to over the years. The gentleman made me sign and gave me the keys. We didn’t go outside and compare the dents/scratches. More disturbing was the app self checkout. It wanted to verify passports and place of work at the location of pickup. It could have done that while I was home. Instead I was at a gas station waiting to get verified for over 15 minutes. I got tired of waiting and went inside to do it the traditional way.

Alan M 
Rating:
2.0

The truck was extremely difficult to locate because there was only a reference inside the cab.The truck cup holder was filthy and gummed up with some type of heavy serup. The truck cab smelled like body odor.

diego r 
Rating:
5.0

Best. UHAUL customer service in Miami Reliable, friendly, affordable and respectful staff From the owner to management complete staffs. Right place to call . I’ll definitely use them again.

MARLON M 
Rating:
4.0

Equipment was not clean but adequate service. The app was very time-consuming and the upload took very long sometimes had to restart. I was using Apple 14 pro max with ATT service. It's less time-consuming when using the agent less pictures and steps.

MANUEL R 
Rating:
2.0

Customer did not leave a comment.

Jose S 
Rating:
5.0

Realmente muy buen servicio el que prestan

Julio N 
Rating:
5.0

Nothing.. smooth rental from start to return

LATONYA H 
Rating:
3.0

Customer did not leave a comment.

Felix J 
Rating:
4.0

Ok!!! I guessed that it was late when I rested. They used different procedures than the others location.

Pedro D 
Rating:
5.0

all is well thank you for having this location so important and you have MANY CARGO VANS

Eileen S 
Rating:
1.0

Would not recommend! Despite returning a truck that I cleaned and swept out in accordance with my contract and returning all blankets folded and stacked, the location charged through U-Haul a "cleaning fee". I appealed via U-Haul customer assistance and was told they called the location and were advised they had to assign someone to clean the truck...this was not the case with the truck I returned! A visit to the location would confirm that high cleaning standards are not one of their attributes. The site was unkempt, the employees not helpful, and the "cleaning fee" shenanigans are enough for me to avoid this location in the future.

Gregory J 
Rating:
4.0

Customer did not leave a comment.

Ileana G 
Rating:
5.0

Customer did not leave a comment.

Enrique P 
Rating:
5.0

Customer did not leave a comment.

Patricia D 
Rating:
4.0

Customer did not leave a comment.

Luis H 
Rating:
4.0

The first truck had problems but the switch to a new truck was fast and easy thank you

Mary T 
Rating:
5.0

Excellent service 10/10

Jorge P 
Rating:
5.0

Customer did not leave a comment.

Daniel P 
Rating:
5.0

Customer did not leave a comment.

Sean M 
Rating:
5.0

Customer did not leave a comment.

Raul M 
Rating:
5.0

Customer did not leave a comment.

Miguel M 
Rating:
5.0

Customer did not leave a comment.

Rita D 
Rating:
4.0

The gas level was not the one they put in the document/contract and I have pictures to prove it, I left the gas tank at the same level and they charged me for 2 gallons of gas almost $8 !

Daniel G 
Rating:
5.0

Customer did not leave a comment.

David F 
Rating:
5.0

El Carro estaba nuevo y equipado.

Maria S 
Rating:
5.0

Customer did not leave a comment.

Salvatore C 
Rating:
5.0

Customer did not leave a comment.

ODUARDO D 
Rating:
5.0

Customer did not leave a comment.

Chris S 
Rating:
4.0

The service was overcharged for a 2nd day I didn't use, more attention would solve this. Keep the fuel tank full would make easier to know exactly how much to fuel when giving back the vehicle.

Luis H 
Rating:
5.0

Customer did not leave a comment.

JOSE C 
Rating:
3.0

Customer did not leave a comment.

Blanca P 
Rating:
5.0

Customer did not leave a comment.

Yhon A 
Rating:
5.0

Customer did not leave a comment.

Ronald W 
Rating:
4.0

Na

Lawrence H 
Rating:
5.0

Good experience thx

Juan p 
Rating:
5.0

Excelente en todo

Jorge M 
Rating:
5.0

Customer did not leave a comment.

Melissa C 
Rating:
3.0

1. Pick up the phone! 2. Have the Dolly available because IT WAS RESERVED and that is what redervations are for.

Alexander S 
Rating:
4.0

Customer did not leave a comment.

JORGE G 
Rating:
5.0

Excellent customer service

Valerie S 
Rating:
2.0

If U-Haul confirmed a Dolly and Furniture Pads, the equipment need to be there at the time of the truck pick up.

Miguel H 
Rating:
2.0

Truck was dirty, I reserved pads and a dolly and neither were available. The truck only had 1/8 of a tank of gas when I picked it up.

Chad N 
Rating:
4.0

To my surprise, the truck did not have a ramp to load the furniture we needed to move.

Jose I 
Rating:
3.0

Didn't have packing quilts that I had ordered

Joseph H 
Rating:
3.0

tell them to take pictures of the dashboard showing fuel and mileage at beginning and end of rental to prove that they returned it with the appropriate amount. Fueled to appropriate level and was charged fuel unfairly, wen't to complain and was dismissed for having no proof. We would I waste my time complaining for 13$ if it wasn't for being treated unfairly. Now I know, the customer is only right if it has proof.

fernando f 
Rating:
5.0

Customer did not leave a comment.

Carlos C 
Rating:
4.0

Customer did not leave a comment.

Henry P 
Rating:
1.0

Never checked back the rental even though they said I was all set and I had to come back 2 hours later and tell them to check back my car. They also charged me CDW which I didn’t buy but disappeared so I couldn’t fight it. They had someone at the gas station print me the receipt

Martha P 
Rating:
5.0

Customer did not leave a comment.

Patricia D 
Rating:
3.0

Customer did not leave a comment.

Sulayne P 
Rating:
4.0

Customer did not leave a comment.

ORESTES T 
Rating:
5.0

Customer did not leave a comment.

Oscar L 
Rating:
5.0

They haven’t removed me my money

DUAN M 
Rating:
5.0

Customer did not leave a comment.

Gregory G 
Rating:
4.0

Customer did not leave a comment.

Arturo V 
Rating:
5.0

Customer did not leave a comment.

Ivan O 
Rating:
4.0

Customer did not leave a comment.

Robert M 
Rating:
5.0

Customer did not leave a comment.

MARCO C 
Rating:
5.0

Customer did not leave a comment.

HANLYS G 
Rating:
5.0

Customer did not leave a comment.

YURI F 
Rating:
4.0

The model Uhaul was in prestine condition. Locaton was perfect and the process easy for the gas station clerks to process.

LORELEY P 
Rating:
5.0

Customer did not leave a comment.

earl m 
Rating:
5.0

The inside of the truck was very dirty and soiled much of our mattresses and other items.

Jorge A 
Rating:
1.0

No dollies available.

Rodrigo V 
Rating:
5.0

Excelent Service

Juan R 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top