Customer Reviews for Liberty 27 Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Liberty 27 Ave

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Lizbeth P.
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The 1st truck had roaches everywhere the 2nd truck was better.

Vitalii A.
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Not that bad as reviewers saying. People speak English here and were nice. Also truck was clean as well. After reading a lot of bad reviews I'm satisfied because was prepared for the worst

Shawna M.
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Customer did not leave a comment.

Ariel R.
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Customer did not leave a comment.

GRETEL R.
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Customer service at the location was good.

Rafael Alejandro M.
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All good

Nery P.
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Yes

Archibaldo V.
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Customer did not leave a comment.

TIMOTHYGERARD O.
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Customer did not leave a comment.

Edward R.
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Have people that speak English I mean come on I'm not racist at all but this is just plain and simple fucked up you have a location with no one that speaks the English language besides that the truck was filthy my wife and I wasted a whole pack of honest wipes wiping the cabin down it was dusty and filthy the previous person who rented had to have been in construction but dam clean the truck before you Ready it for the next person

Elvin L.
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Customer did not leave a comment.

Rafael P.
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Customer did not leave a comment.

DAVID I.
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Customer did not leave a comment.

Emeterio F.
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Received the van dirty in and out, low tire pressure on both rear tires where I noticed one tire with a screw in it. It's obvious the equipment was not at all inspected. Very poor instructions, if any, and waited 30 minutes to return it. I used a short distance, 10 miles, and didn't feel like complaining to them since I realized they didn't care. I will not use this location for my next rental at the end of January. Had to use gloves since I realized the interior was not sterilized.😖

Arturo G.
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Customer did not leave a comment.

Nick B.
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Customer did not leave a comment.

Pedro P.
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Eric Q.
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The service was very good; however, this location is very small and located inside a gas station. At the time we went it was full of people paying for gas or buying breakfast, and there was not enough space to follow COVID physical distancing protocols

JONATHAN PATRICK W.
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Customer did not leave a comment.

Ana P.
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Customer did not leave a comment.

David S.
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Customer did not leave a comment.

Yuniesky O.
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Customer did not leave a comment.

tony W.
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Susana S.
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Customer did not leave a comment.

Jeffrey G.
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They need to put more attention to customersy

Denis C.
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Customer did not leave a comment.

Ian P.
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Customer did not leave a comment.

Barry C.
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Customer did not leave a comment.

rudy A.
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Attila C.
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Thomas B.
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Cramped and over-crowded, located in a convenience store as part of a gas station.

RYAN D.
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Customer did not leave a comment.

Eduardo S.
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Nice and friendly attendant!!!

Donald R.
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Customer did not leave a comment.

Christian M.
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Customer did not leave a comment.

Arnoldo C.
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Customer did not leave a comment.

Clamelis H.
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Customer did not leave a comment.

Lauren B.
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N/A

carlos P.
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Muy exelente todo estoy muy contento x el servio los recomiéndare ah muchos

Efren P L.
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Nothing, you are doing a great job.

SHARON C.
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Hey do you have representatives were very nice and efficient. The uhaul was not clean and still had a transponder from another rental. There was also an indicator light of a service that was needed. I did not mind any of these issues but wanted to mention them

Verena S.
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Customer did not leave a comment.

JORGE C.
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Customer did not leave a comment.

Jorge S.
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The trucks needs to be inspected when they are returned. I found a bag with bread and cock roaches inside the cabin frok the previous renter.

Martha M.
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Customer did not leave a comment.

Enrique Humberto M.
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Customer did not leave a comment.

Glen R.
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I requested 12 blankets with my reservation. When I arrived, there was only 7 blankets in the truck and the location was unable to provide any additional. I had to call a local Uhaul number to have them adjust the contract to indicate the the full complement of 12 blankets was not provided. This should have been done by the location I was dealing with.

Carlos P.
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I waited more than 25 minutes to return the truck

Eric R.
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Customer did not leave a comment.

BERNARD J.
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Customer did not leave a comment.

Leslie S.
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Customer did not leave a comment.

Rodrigo M.
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Customer did not leave a comment.

LUIS L.
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Customer did not leave a comment.

James J.
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Employee Dario was super helpful and made the whole experience problem-free and easy!

Hector G.
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Customer did not leave a comment.

juan A.
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Customer did not leave a comment.

Cristina E.
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Customer did not leave a comment.

Jacqueline V.
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Customer did not leave a comment.

MARIA L.
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Hav

Jhonhattann C.
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Customer did not leave a comment.

anne marie U.
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Customer did not leave a comment.

Samantha R.
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Customer did not leave a comment.

Belkis L.
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The morning personnel was superb! Very quick to take care of me and very professional. Very nice young man!!!

Jennifer M.
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Customer did not leave a comment.

Robert F.
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There are serious issues with uhaul, first they let me know only one day ahead that instead of picking up my equipment not at the location I requested thats 2.6 miles from where I live they had me drive 26 miles to pick up, Thats fuel and miles on my car and the rental truck fuel and miles xtra

ALEJANDRO I.
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I went there and I rented a van for which I was supposed to pay about 50 and the next day my card showed I owed (actually I was charged 183 ) after paying roughly 50. So my total was about 240 for 2hrs and less than 10 miles drive. WTF??? the staff I must say was super friendly and once I showed them what the problem was they resolved it immediately BUT, no one wants to lose 2 extra hours to go back and claim back 183 ( I was charged that amount extra) for nothing. I hope this was just a mistake. Once again, when I went back there the staff resolved the issue for me very swiftly and smoothly.

Daniel B.
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Customer did not leave a comment.

cristian A.
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Dirty Unit, level of fuel is not correct. Professional desk staff.

Marco D.
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While reserving online it says it is fast and easy to do it over the internet instead of going inside. They do not say the process is not done and they have to call 2 references to be able to rent.

John M.
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Customer did not leave a comment.

AGUSTINA I.
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Customer did not leave a comment.

Christina C.
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The least they can do is to have the equipment in working condition. The truck assigned to me had a punctured tire!! ... I had to wait for them to fix it because they refused to assign me a new one. It will also be beneficial if they don't close the Uhaul reception desk before normal hours of operations!!

Nelson P.
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Customer did not leave a comment.

Edward C.
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The trailer I initially requested did not have working tail lights. They upgraded me to another trailer with working lights.

John D.
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This location is in a gas station which is not too bad, except there is no one solely dedicated to UHAUL. There is only a tiny window on a small little shop that sells gas, food, take-out fast food, etc. There is no way to maintain social distance as everyone is on top of each other. There is enough room in the back lot where they keep the UHAUL trucks to have a dedicated office without having to enter the gas station tiny shop.

Roberto E.
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Customer did not leave a comment.

Karl S.
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Keep up the good work!

JUAN R.
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Not have some guy assisting you to pump gas and put the trucks away while smoking a cigar! He was quite rude and needed a shower, maybe hire someone a little more professional and with a cleaner appearance.

SERGIIO D.
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Customer did not leave a comment.

Robert C.
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Have the truck with a full tank, not quarter tank.

Ruth P.
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Customer did not leave a comment.

MARTIN G.
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Customer did not leave a comment.

DENIZE F.
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Everything good

Alexander Z.
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Customer did not leave a comment.

Thomas A.
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It's simple enough to get the truck and return it but they made me pay for insurance I didn't want saying it was mandatory. I've rented at other locations and have never been told this so I submitted a customer complaint to Corporate and currently waiting on refund. I hope they change their business practices to not lie to their clients.

Hector C.
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Customer did not leave a comment.

Ariel R.
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Customer did not leave a comment.

Yohetsi A.
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No me puedo quejar, buena atención, el vehiculo en buen estado y conveniente ubicación. Lo único que no me pareció bien fue que obligado hay que colocar el seguro al vehiculo cuando en la pagina para hacer la reservacion dice que no es obligatorio. De resto todo bien.

RAMON H.
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I don't think you need to improve keep the good work

Enrique G.
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The equipment i ordered wasn't in the truck when i picked up the truck. The truck was a disgusting mess inside and outside.

Sean H.
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The gas station should make a point to have a separate line identification. There is no indication when you walk into the store to use a separate window from the service station customers. Otherwise the check out process went smoothly. The tech who hitched the trailer for me was very precise and checked his work with safety in mind.

Andres B.
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Customer did not leave a comment.

Jessica W.
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The mile charges were INSANELY expensive and I was charged for a dolly I didnt receive I will never use uhaul again. I will find somewhere with unlimited miles included UPFRONT!

Amanda S.
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Customer did not leave a comment.

Manuel T.
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Customer did not leave a comment.

ELLE G.
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A+++++++++

MIGUEL R.
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Customer did not leave a comment.

Karim E.
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My reservation was for a 15' Truck to be picked up on Sunday, August 30, 2020, at 9:30 AM from G&B Standard Inc 190 SW 8th St Miami, FL 33130. Upon showing up at this Gas station location the lady at the facility asked me for the "Key Number" after I told her the confirmation number, I could not find any information on a "Key Number" in my confirmation emails or even when I logged into My Uhaul Account. While struggling to find the number she was asking for I was put on hold for over 40 minutes before getting disconnected from "Customer Service". At this point, I was an hour behind schedule and desperately needed a truck therefore I drove 15 mins to the Downtown Miami Uhaul Facility where I had hopes that I could have the problem solved. Unfortunately, the man at the desk did not know how to access the key number I was looking for, he told me that he was not "trained" to do this. My question to U-Haul is why do you put someone at the front desk interacting with customers that is under qualified and not properly trained? Additionally, he noted that the Uhaul Neighborhood facility in which I originally planned to get the truck from has nothing got to do with them. Furthermore, I was unable to rent a truck from the Downtown location as there were no trucks available (Only Pickup and Vans, which were not sufficient size). Then I demanded him to ask his supervisor/boss for assistance in resolving my issue; over the phone, the "manager" explained that the reason I could not pick up from my original reservation location is that they were closed on Sunday, August 30, 2020, if that were the case, why would Uhaul allow me to reserve in that location in the first place?! The manager then claimed that he would transfer my reservation to another location but they would have a larger truck available for the same price as my original reservation, this location was an additional 20 minute drive each way from my vicinity of the move which was from 201 SE 2ND AVE (My apartment) to 1103 Sw 3rd Ave, Miami, FL 33130 (My Storage). This whole ordeal cost me to lose my elevator allocated slot of 10 am-12 pm as I ended up showing up at the Unit at 11:45 am therefore had to wait till 2 pm for the next available elevator slot. This also cost me to compensate for the moving helpers' additional time!

Jeffrey G.
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I do not recommend this place to anyone because the employees at this place treat customers as if they are doing the customer a favor rather than providing customer service. But they are not courteous to customers they are despotic and disrespectful to the customer and they represent U-Haul and give a bad image to U-Haul.

george T.
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Make the staff less rude, create a safe and efficient check in process, have more staff that can communicate in english

No reviews have been submitted for this location.

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