Customer Reviews for Lift Sales and Rentals LLC
(U-Haul Neighborhood Dealer)

Rating:

3.0

Be local

Rating:

1.0

This U-Haul location likes to scam you and add extra charges on your account

Rating:

5.0

The truck interior was not clean. It had pet hairs in it. But I'm not allergic, so it was ok.

Rating:

5.0

Nothing. Everything was great!

Rating:

5.0

The gentleman who assisted me was helpful and polite. Everything went smoothly and I got my building materials picked up and taken home with no problems. I do suggest you put on your website that a 20 foot truck is measured from "Mom's Attic" and the main part isn't 20 feet long - fortunately, the materials were 16 feet and fit just fine in my case, but this could cause confusion for someone who was hauling something long.

Rating:

5.0

Continue providing a stellar customer experience!

Rating:

2.0

Very poor visibility in this area and not a good place to turn around or drop off a 26’ foot truck and car transport trailer.

Rating:

5.0

Ty.

Rating:

5.0

Thank you

Rating:

4.0

Staff was friendly and great.

Rating:

4.0

The location was fine. The associate was nice. However, Uhaul moved my pickup to a location rather farther away costing me time and stress. Unghappy with that. I know why it was done, but Uhaul should put into place better logistics for moving equipment around rather than making customers move around instead. Really hate this trend. Please consider improving your practices, it would greatly improvevyour customer experience. Imagine the ad campaign, "Uhaul--where you want it, ehen you want it!"

Rating:

5.0

Specifying that dropbox is located on the fence and not by the front door.

Rating:

3.0

Keep up with the keys to the vehicles

Rating:

5.0

Great customer service, very helpful

Rating:

3.0

There were cockroaches in the van. We killed at least 5 while loading and unloading.

Rating:

3.0

The van was not completely clean On the floor in the cabin had a spill of some sorth of sticky liquid The back of the van wasn’t clean . When I returned it, I took it upon my self to return the van cleaner than what I found it.

Rating:

5.0

The location was easy to find and the truck was in great shape. I did have issues with the online pick up process but someone from Lift Sales was at the other end of the line to offer support, he even checked up on me later on to make sure I was able to get the truck. Very pleased with the truck rental.

Rating:

4.0

Vehicle had graffiti all over the body that had not been reported or documented. Also, I didn’t get a call notifying me that my rental pick-up location had been changed until the morning of, which meant I had to change my schedule at the last minute to leave work an hour earlier to accommodate the change.

Rating:

5.0

They were great and helpful. Got the me the equipment right after a hurricane hit and never missed a beat. Great location and great staff.

Rating:

4.0

I was charged an extra $40 for gas but i replaced the gas before i returned it!!

Rating:

1.0

not have them standing outside of the office gate on Saturday while your online personal is saying that you can get a rental with your phone is bs. we stayed out in 100degreee weather for 4hrs and I spent 40$ on Lfty rides. and no discount for my troubles. and I cleaned the van better than what it was when I got it. and they trying to charge me $25.00 cleaning fee and it was raining the day I dropped it off. im not paying those add on charges on the end. I will pay for the mileage. and you need to state before you charge them about you have to have your Insurance policy at 15$a day. I'm not satisfied with my experience and I need a van next week but unless you make it right I won't use uhaul.

Rating:

3.0

At least take the dolly to the truck instead of walking all the way down the driveway

Rating:

3.0

Just to rent a van I had to travel 26 miles there and back totaling 52 extra miles on the trip. The choice of locations that have the desired equipment that you need is very small. I did have one close to me, <5 miles, but a day or two before the rental it was moved to another location, 26 miles away. Wish you had a better system in keeping track of your vehicles.

Rating:

5.0

Service when I picked the trailer up was very good. Mr. Samuel was fine nice & professional. When I called back with a couple of questions he was very helpful even though I probably could have gotten the answers from y’all’s app.

Rating:

4.0

If I lived in Denham Springs I'd recommend this location. Samuel was VERY attentive and helpful. However, U-Haul customer service in New Orleans, LA was abysmal. I understand the inventory shortage in the Southeast region, but the unwillingness to make any concessions in the rate for additional mileage I have to incur was very disappointing. There seemed to be absolutely zero empathy from customer service to my reservation location being pushed 12 miles from my home. The "we're the only game in town" attitude was very disheartening and in the future I will use U-haul as a last resort when moving.

Rating:

5.0

Nothing

Rating:

5.0

Good customer service and quick to get you going. I highly recommend

Rating:

5.0

Samuel was extremely helpful and very friendly!

Rating:

2.0

The inside and outside of the vehicle was filthy. I had to line the inside of the cab floor with sheets and blankets so my materials would not get dirty. The oil change indicator kept coming on. The passenger back tire needed air upon moving the vehicle the PSI indicator came on. It was not a good experience but I was in need so I had to use the vehicle.

Rating:

5.0

Keep up the good work . Couldn’t ask for a better experience.. thank you

Rating:

1.0

sketchy place. no building to leave lock. no clear signs for anything.

Rating:

4.0

I rented a car dolly, then brought it back the next day to trade for a 6X12 trailer and they promised me that they would update the charge to the daily rate of $44 for the dolly since I didn't use it but it was never changed and my credit card is still showing a charge of $277.22 and I would like it to be fixed immediately. Otherwise I would have marked them as excellent since they did help out even after hours.

Rating:

5.0

Great customer service.

Rating:

1.0

Do not allow them to make claims of damage to equipment if they do not know how to operate the equipment.

Rating:

5.0

Fantastic experience. Samuel was very helpful!!!!

Rating:

4.0

Everything about my experience was fine, except for the app crashing during the pick up/drop off portion. The app desperately needs bugs fixed and better user ability.

Rating:

1.0

Did not get the truck and equipment that I ordered

Rating:

5.0

It was little hard to find specially in the dark but I saw someone’s google photo that showed where were the trucks so I was able to find it. It’s right behind the trailers on the street starts with B forgot what actually called. But other than it was nice and easy in and out quick service.

Rating:

5.0

This location was weuick and easy. In and out within a few minutes. Highly recommend them.

Rating:

5.0

The site is very convenient for me and personnel accessible and helpful.

Rating:

2.0

It was far from the price you all advertised. It goes from the “$39.95” to y’all TAKING $140. I will never use U-Haul again

Rating:

3.0

The place was close,the place a lighted sign out front to show where the is. the place is in darkness

Rating:

4.0

Fix the rear view camera on the van I used

Rating:

1.0

Absolutely worst uhaul experience. I’ve never need roadside assistance before and the time I do they do absolutely nothing I needed a tow they told me someone would be out and they never came. Called them back countless times just for them to say they are gonna call me back. 0/10 if possible use a different company if you think you may need roadside

Rating:

4.0

Not anything

Rating:

5.0

easy pick up and return.

Rating:

3.0

The truck's air conditioner hardly worked. The truck was clean. The seal was broken already on the dolly ehe i received the truck.

Rating:

5.0

Excellent Customer Satisfaction from this location at Lift Sales and Rentals!!! 5-Stars!!

Rating:

5.0

Good experience, excellent customer service !

Rating:

5.0

The truck was old. The lining on the inside ceiling of the truck was torn and hanging, the A/C did not work, the headlights were so dim it was difficult to see the road at night, and the check engine light came on.

Rating:

1.0

Location was not well lit. There were no signs at the road or anywhere else identifying it as a U-Haul center. Area around U-Haul s was very suspicious, threatening , and generally unsafe.