Customer Reviews for Lighthouse Mini Storage LLC
(U-Haul Neighborhood Dealer)

301 reviews

2580 Kenneth Utley Dr   Franklin, KY 42134

(270) 598-7770

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(270) 598-7770

2580 Kenneth Utley Dr
Franklin, KY 42134

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

WYNONA H. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY H. 
Rating:
5.0

Customer did not leave a comment.

Scott A B.  |  Overall Experience 
Rating:
5.0

We rented a climate controlled unit for 6 years and all was in pretty good condition. No rodents or insects except a few spider webs. Very happy with the facility. Thanks, Mike

JULIE W.  |  Overall Experience 
Rating:
5.0

Melissa, the office manager, was outstanding. 5 Stars across the board. The property was immaculately clean, the equipment was new, all safety procedures were gone over until there were no more questions. All damage (1 scratch) was clearly pointed out and pictures were taken by both parties. Hands down easiest rental I ever experienced.

JOEYD C. 
Rating:
5.0

Nothing it was a great experience. Ronda, Melissa and the gentleman who works Saturdays were friendly and professional. Will definitely use this location again.

Robin H. 
Rating:
5.0

have everything there that we ordered. we needed moving blankets, you had none. we needed a 2 wheel handyruck- nope, nada

STEPHEN H. 
Rating:
5.0

This storage facility went above and beyond to accommodate us. The gentlemen who works there (I’m so sorry I forgot his name) was kind and helpful. After a 2200 mile move and a loss of a beloved pet during the move arriving to a downpour we were spent and exhausted. He made those first couple days bright with service. Thank you Lighthouse for hiring great staff.

Kelly A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RHONDA E.  |  Overall Experience 
Rating:
3.0

Melissa Carver checked me out and she had avery good attitude. The only issue is i was charged more than what was quoted to me i paid $66.62 the day i rented it and a day later i get another charge for $65.78 where did these charges come from when it's 39.99 per day

JEFFREY B. 
Rating:
5.0

Great service. Great experience.

Brad G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marquette G. 
Rating:
5.0

Customer did not leave a comment.

Robert H.  |  Overall Experience 
Rating:
5.0

My experience was beyond excellent. Thank you so much for the help.

ERIC D. 
Rating:
3.0

The drop off location needs to give a gate code since both offices are closed on the weekend.

BRANDON F. 
Rating:
5.0

Customer did not leave a comment.

Jeremy K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DONNA B. 
Rating:
2.0

See above.

RUTHANN B. 
Rating:
5.0

Customer did not leave a comment.

Paula L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACOB F. 
Rating:
5.0

We had rented for pick up in Bowling Green, but had to go out of the way and further past BG to pick up. Other than that, a great experience.

TJ T. 
Rating:
5.0

Enjoyed using the unit while we were there only wish the pathways where paved. There was always big puddles by my units. But overall it was great facility, would use again.

Christopher B.  |  Overall Experience 
Rating:
5.0

I reserved my truck a month ahead of time with a conformation number. 2 days before I was to get it they sent me a text saying they didn't have a truck where I reserved it. Had to drive 25 more miles to get one. U haul should have transported the truck to my original location.

KEVIN S. 
Rating:
5.0

Didn't have a code to get back in the gate to park the U-Haul. Luckily a person with a storage unit came through and we went in behind him. Maybe post an after office hours number or email codes with reservation details. Make the code available under orders on U-Haul app or somewhere you could reference it if needed.

Claude W. 
Rating:
5.0

Customer did not leave a comment.

TAKEISHA B. 
Rating:
5.0

If I need extra storage ever again I will use Lighthouse Mini Storage.

Bradley H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JERRY O. 
Rating:
5.0

Customer did not leave a comment.

MASON O. 
Rating:
5.0

The unit was perfect for what I needed it for. The staff worked with me to move from a smaller unit. They were great. I would rent a unit from them anytime.

Danny H.  |  Overall Experience 
Rating:
4.0

Replace rental truck. I would not want to take that one on a long haul

FRED S. 
Rating:
5.0

Personnel were polite, and extremely helpful. I can't recommend them enough.

Thomas S. 
Rating:
1.0

Had trouble parking the truck inside the storage space because I didn't know the passcode

Sungjin I. 
Rating:
2.0

THE TRUCK WAS DIRTY- MATS WERE DIRTY WITH MUD AND INSIDE THE BACK WAS MUD ALSO. THE TRUCK WAS NOT CLEAN. LOOK LIKE NO ONE CLEANED THE TRUCK UP FROM THE LAST USAGE. THE TRUCK ALSO HAD MAINTENANCE ISSUES. IT WAS DRIVE-ABLE BUT NEEDED MAINTENANCE FOR SURE. THE BILLING WAS ALSO NOT CORRECT - I WAS OVERCHARGED. I UNDERSTAND SOME OF THESE ISSUES ARE UHAUL ISSUES NOT THE LIGHT HOUSE MINI STORAGE.

Ronald T. 
Rating:
5.0

All the staff was friendly and get me a uhaul truck very quickly. They had me out the door in 15 minutes. Lighthouse is a great place to so business. They are honest nice people. I will go there everytime I need a Uhaul. Sincerely, Charles Bass

CHARLES B. 
Rating:
1.0

Customer did not leave a comment.

ELIZABETH R. 
Rating:
5.0

Customer did not leave a comment.

Adam B. 
Rating:
5.0

Customer did not leave a comment.

KALEA A. 
Rating:
3.0

Use the correct address so you go to the right place without reading the fence!

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

Lincoln Q. 
Rating:
5.0

Very nice experience.

TEDDY H. 
Rating:
5.0

Fuel was not full when I picked up and it was documented. I still had to fill it full so paid for the person before me.

Alicia M. 
Rating:
5.0

Lower the rates

DUAINE R. 
Rating:
1.0

We got there at 4:55 and she was trying to make us leave and said she would put it in tomorrow we told her no we wanted it today and was there in time and she was rude and had a really bad attitude worst experience I've ever had with yall and I use yall alot

KATHERINE J. 
Rating:
5.0

Our experience with Lighthouse Storage was easy. The office staff was courteous and accommodating, making business with them a pleasure.

adrian b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
1.0

Customer did not leave a comment.

Patricia B. 
Rating:
5.0

Awesome 100% recommended

DAVID O. 
Rating:
5.0

I rated the business highly as they had nothing to do with my issues. Uhaul changed my rental multiple times-both pickup and drop off locations without discussing in advance. Drop off location required a code I was never given, thank heavens the business answered their phone after hours. Overall it was a huge headache and I will use another service next time. Again, this is a reflection of uhaul and not the rental locations themselves.

Mandy M. 
Rating:
2.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Great experience. Thanks

Gary P. 
Rating:
5.0

Customer did not leave a comment.

Bradley W. 
Rating:
5.0

Customer did not leave a comment.

JOE N. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
4.0

I input my reservation online; I called and spoke with a representative and he re-input the information again. When I got to Lighthouse Mini Storage, the young representative had to re-input the information again. Each time I requested Princeton Storage on S. Wickham Avenue, Princeton WV, to be the drop off location----Said the same information 3 times to the young representative at the mini storage that I wanted and preferred the Princeton WV Storage site to drop off the cargo trailer. Assume the young girl selected the site on South Walker Street in Princeton---which was NOT what I requested 8 times. What is the point of doing any request online if it is not available for representatives of Uhaul to access it at pick up time. This was the worst experience I've had trying to get the correct cargo trailer as well as the desired drop off place. When I did drop it off I went to the assigned place on S. Walker street and there was no place to park it. It was a used car lot. I then took it down two streets and parked it at the S. Wickham site which has plenty of room. The next morning (Monday), I called the S. Walker site and he advised my that I needed to contact UHaul and request a site change so I would not be charged wrong location fee. I made several calls to U-Haul which did not provide any assistance although they indicated they changed the drop off site to S. Wickham and if fact, the representative did not make the change and lied about it. I also do not understand why your company doubled the rental price just because it was the last week end of the month and supply/demand rules apply. Upon arrival at the Lighthouse Mini Storage, I counted 10 cargo trailers were available. That is outrageous to double the rental fee and appears to be a form of price gouging when we can't afford that due to Covid 19 issues. I request a partial refund as I normally rent the cargo trailer for $49.00 and this time paid $97.00.

HOBERT CLINTON K. 
Rating:
5.0

Call Melissa directly for the best service.

JEFFREY P. 
Rating:
4.0

Checking in definitely saved time. Truck was dirty with grass and debris in the back but not terrible. Gas mileage was great! When we stopped to fill up before returning, the truck wouldn't start. We jumped it and it started right up. Return process was simple and easy. Overall satisfied with the transaction.

Brandy P. 
Rating:
4.0

No personel were there, it was a Sunday. The App for returning would not accept my location on my phone so I just dropped the key off and made sure the Truck was clean and secure. THAT part of the process worked well. Overall it was a good experience.

Marion T. 
Rating:
4.0

We received a phone call the day before stating everything was ready for pickup, but upon arriving, the truck had a padlock on the back, and the furniture dolly and pads were not yet put in the truck adding to the wait time - even though we had been encouraged to do pickup through the app... given the circumstances, obviously that was not possible. Once waiting and getting those things taken care of and the lock removed, it was fine.

Ronny E. 
Rating:
5.0

I would like to suggest that you all put jacks on all the trailer and box trailers. This would make it much easier for someone like myself with disabilities to hook up and unhook them without having to lift and risk severe injuries.

Jeremy A. 
Rating:
5.0

on that particular wagon, the right tire rim needs to be replaced because it was rusted and could cause the tire to go flat.

HOBERT CLINTON K. 
Rating:
4.0

I was simply told to pay $100 deposit and I did so when I returned it the next day I was given a receipt and told to have a nice day I know all this sounds so good correct this is the bad part when I left with my receipt 10 minutes later I was called asking me to come back to the office to pay another $36 the young lady that called me could not explain to me why I owe the $36 just told me to come back and pay it I refused because I didn't understand why I had to however I don't think that it was fair to me that I was given one Price to pay and given a receipt the next day telling me to have a nice day only to call me 10 minutes later demanding extra money I think that's really bad business the other lady that called me Michele came off a little rude at first but then that irritated and frustrated myself so I came off rude and then her attitude changed however everything else was wonderful but I think they need to get someone else off in there that knows what they're doing so that this will never happen again

Lucretia F. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY H. 
Rating:
5.0

Customer did not leave a comment.

Dan B. 
Rating:
5.0

Add one additional employee for busier times of the month. Representative was very busy but assisted each customer very professionally.

HOBERT CLINTON K. 
Rating:
5.0

Customer did not leave a comment.

Buddy F. 
Rating:
5.0

Customer did not leave a comment.

GLEN S. 
Rating:
5.0

Customer did not leave a comment.

GLEN S. 
Rating:
5.0

Outstanding communications from the dealer.

Greg H. 
Rating:
5.0

The mobile check in and check out makes the rental an easy process.

Bradley H. 
Rating:
5.0

Customer did not leave a comment.

LARRY J. 
Rating:
5.0

Customer did not leave a comment.

JULIE F. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
4.0

Customer did not leave a comment.

betty M. 
Rating:
4.0

Truck that I reserved was not available. I did get a smaller truck with extra miles. Had to make two trips due to smaller truck. Didn't find out until day before pick up.

MICHAEL H. 
Rating:
4.0

Customer did not leave a comment.

ALTASIA C. 
Rating:
4.0

Customer did not leave a comment.

Anne A. 
Rating:
4.0

Customer did not leave a comment.

Anne A. 
Rating:
2.0

Please make sure all equipment is in the truck and ready at the time of rental and payment. I had to drive all the way back and get the dolly bc the girl said it slipped her mind to put it in the back of the truck.

Chasity L. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

stanley W. 
Rating:
5.0

Customer did not leave a comment.

Daina P. 
Rating:
4.0

The truck was the roughest riding truck I've ever rented This was the 4th 26ft truck I've rented in the last 7 months for my move They all were great Very nice ride This one ride like it had no springs

dwayne T. 
Rating:
5.0

AAA/AARP or senior discounts should be available. Superb customer serv

Lorena E. 
Rating:
5.0

Customer did not leave a comment.

Anthony Z. 
Rating:
5.0

Customer did not leave a comment.

Cynthia F. 
Rating:
5.0

Customer did not leave a comment.

Ralph F. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

The older female clerk made me feel welcomed and safe. Her greetings and over all body language was warm. I told my wife this is our #1 location from now on. They had exactly what I needed. PS...they also had a beautiful "Nemo Theme" going, too! I wished I had brought my daughter. Keep up the fine work.

Ken C. 
Rating:
2.0

Was not given the code to get in the locked drop off site.

Dan R. 
Rating:
5.0

Major issue with my overall reservation. Only wanted a 10' truck. Made an online reservation and thought all was good. Then 2 days before pickup I get a call saying 10' is not available, we'll get you a 15'. Then an hour later i get a call saying nothing is available. Told them I have to have something and they found a 20' 20 miles away. Way more truck than I needed. Beyond that, all was great.

Brad R. 
Rating:
4.0

Customer did not leave a comment.

Gwendolyn T. 
Rating:
3.0

Customer did not leave a comment.

Carl T. 
Rating:
3.0

After hour drop off was confusing, needed a gate code, and didn't have one. The code we were given was invalid, from someone on the phone.

James S. 
Rating:
3.0

Says 24 hour drop-off, but the gates were closed and locked... we had to make a couple of phone calls to get instructions on dropping the trailer off. Fine, otherwise.

Sandra E. 
Rating:
4.0

I would not suggest using uhaul to anyone i know.

Timothy S. 
Rating:
3.0

Customer did not leave a comment.

Ronny E. 
Rating:
4.0

It cost me almost $400.00 for 1 day. Not the price I was quoted. Was quoted 187.00. I paid the 400 because I was moving and did not have much time. Can you please refund the difference

Frank L. 
Rating:
5.0

Thank you!

Orkhan S. 
Rating:
4.0

Customer service could be better at estamating and explaining the rental agreement..

Kipp R. 
Rating:
5.0

I needed a truck at the last-minute. Melissa was very helpful in getting me what I needed. The rental went very fast and easy. The facility was very well maintained and was very clean! She was absolutely great! She made everything so easy. By the time I left there after returning the truck, I honestly felt like I had made a new friend. Will definitely use them again and will recommend!

Mary M. 
Rating:
5.0

Melissa was exceptional and knowledgeable. Great service.

Joseph D. 
Rating:
5.0

Nothing, everything was great and the customer service was wonderful.

Felicia G. 
Rating:
5.0

Best service ever. Will always use the franklin facility.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Lavon A. 
Rating:
5.0

Customer did not leave a comment.

Betty E. 
Rating:
5.0

Customer did not leave a comment.

Jason D. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

Linda H. 
Rating:
5.0

The attendant was very helpful and friendly

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Sheooey H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL L. 
Rating:
5.0

Customer did not leave a comment.

larry G. 
No reviews have been submitted for this location.

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