I input my reservation online; I called and spoke with a representative and he re-input the information again. When I got to Lighthouse Mini Storage, the young representative had to re-input the information again. Each time I requested Princeton Storage on S. Wickham Avenue, Princeton WV, to be the drop off location----Said the same information 3 times to the young representative at the mini storage that I wanted and preferred the Princeton WV Storage site to drop off the cargo trailer. Assume the young girl selected the site on South Walker Street in Princeton---which was NOT what I requested 8 times. What is the point of doing any request online if it is not available for representatives of Uhaul to access it at pick up time. This was the worst experience I've had trying to get the correct cargo trailer as well as the desired drop off place. When I did drop it off I went to the assigned place on S. Walker street and there was no place to park it. It was a used car lot. I then took it down two streets and parked it at the S. Wickham site which has plenty of room. The next morning (Monday), I called the S. Walker site and he advised my that I needed to contact UHaul and request a site change so I would not be charged wrong location fee. I made several calls to U-Haul which did not provide any assistance although they indicated they changed the drop off site to S. Wickham and if fact, the representative did not make the change and lied about it. I also do not understand why your company doubled the rental price just because it was the last week end of the month and supply/demand rules apply. Upon arrival at the Lighthouse Mini Storage, I counted 10 cargo trailers were available. That is outrageous to double the rental fee and appears to be a form of price gouging when we can't afford that due to Covid 19 issues. I request a partial refund as I normally rent the cargo trailer for $49.00 and this time paid $97.00.
Trailer Rental & Towing in Franklin, KY at Lighthouse Mini Storage LLC
Moving to or from Franklin, KY? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Franklin, KY 42134 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Franklin, KY
Cargo trailers in Franklin, KY are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at Lighthouse Mini Storage LLC!
Utility trailers are perfect for towing large or oversize cargo in Franklin, KY 42134. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at Lighthouse Mini Storage LLC provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Franklin, KY and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Franklin, KY online today!
Trailer and Towing Supplies
Call Melissa directly for the best service.
Checking in definitely saved time. Truck was dirty with grass and debris in the back but not terrible. Gas mileage was great! When we stopped to fill up before returning, the truck wouldn't start. We jumped it and it started right up. Return process was simple and easy. Overall satisfied with the transaction.
No personel were there, it was a Sunday. The App for returning would not accept my location on my phone so I just dropped the key off and made sure the Truck was clean and secure. THAT part of the process worked well. Overall it was a good experience.
We received a phone call the day before stating everything was ready for pickup, but upon arriving, the truck had a padlock on the back, and the furniture dolly and pads were not yet put in the truck adding to the wait time - even though we had been encouraged to do pickup through the app... given the circumstances, obviously that was not possible. Once waiting and getting those things taken care of and the lock removed, it was fine.
I would like to suggest that you all put jacks on all the trailer and box trailers. This would make it much easier for someone like myself with disabilities to hook up and unhook them without having to lift and risk severe injuries.
on that particular wagon, the right tire rim needs to be replaced because it was rusted and could cause the tire to go flat.
I was simply told to pay $100 deposit and I did so when I returned it the next day I was given a receipt and told to have a nice day I know all this sounds so good correct this is the bad part when I left with my receipt 10 minutes later I was called asking me to come back to the office to pay another $36 the young lady that called me could not explain to me why I owe the $36 just told me to come back and pay it I refused because I didn't understand why I had to however I don't think that it was fair to me that I was given one Price to pay and given a receipt the next day telling me to have a nice day only to call me 10 minutes later demanding extra money I think that's really bad business the other lady that called me Michele came off a little rude at first but then that irritated and frustrated myself so I came off rude and then her attitude changed however everything else was wonderful but I think they need to get someone else off in there that knows what they're doing so that this will never happen again
Add one additional employee for busier times of the month. Representative was very busy but assisted each customer very professionally.
Outstanding communications from the dealer.
The mobile check in and check out makes the rental an easy process.
Truck that I reserved was not available. I did get a smaller truck with extra miles. Had to make two trips due to smaller truck. Didn't find out until day before pick up.
Please make sure all equipment is in the truck and ready at the time of rental and payment. I had to drive all the way back and get the dolly bc the girl said it slipped her mind to put it in the back of the truck.
The truck was the roughest riding truck I've ever rented This was the 4th 26ft truck I've rented in the last 7 months for my move They all were great Very nice ride This one ride like it had no springs
AAA/AARP or senior discounts should be available. Superb customer serv
The older female clerk made me feel welcomed and safe. Her greetings and over all body language was warm. I told my wife this is our #1 location from now on. They had exactly what I needed. PS...they also had a beautiful "Nemo Theme" going, too! I wished I had brought my daughter. Keep up the fine work.
Was not given the code to get in the locked drop off site.
Major issue with my overall reservation. Only wanted a 10' truck. Made an online reservation and thought all was good. Then 2 days before pickup I get a call saying 10' is not available, we'll get you a 15'. Then an hour later i get a call saying nothing is available. Told them I have to have something and they found a 20' 20 miles away. Way more truck than I needed. Beyond that, all was great.
Says 24 hour drop-off, but the gates were closed and locked... we had to make a couple of phone calls to get instructions on dropping the trailer off. Fine, otherwise.
I would not suggest using uhaul to anyone i know.
It cost me almost $400.00 for 1 day. Not the price I was quoted. Was quoted 187.00. I paid the 400 because I was moving and did not have much time. Can you please refund the difference
Customer service could be better at estamating and explaining the rental agreement..
I needed a truck at the last-minute. Melissa was very helpful in getting me what I needed. The rental went very fast and easy. The facility was very well maintained and was very clean! She was absolutely great! She made everything so easy. By the time I left there after returning the truck, I honestly felt like I had made a new friend. Will definitely use them again and will recommend!
Melissa was exceptional and knowledgeable. Great service.