Axtually this location was quick, efficient and above average My experience with Uhaul on the otherhand poor. The equipmnent was an auto carrier which had one strap torn off so short that it wouldn't reach the rachet to secure it. So we had to make repairs to the stap ourselves to complete our task. This after reserving the carrier online and being told that the facilities where I wanted to did not have the carrier. The website listed another site which had the carrier and guaranteed it would be there or the location would give me a $50 return, and locate one nearby. A few days later, I received a call stating the the location did not have one. They directed me to another location. I agreed! Then, the day before I was to pick it up, I receive a call stating that location didn't have one and I would have to get it at a location 35 miles away and I wouldn't be able to pick it up at the time that I had chosen. They wanted to move the time forward 2 hours because that location closed early. This would not work, because I was scheduled to be somewhere else at that time. We finally decided on an early morning pick up so that it wouldn't interfere with other things on my schedule. We picked this up Saturday morning, and on Sunday morning we passed a Uhaul that was closer to us to find that they had five sitting there. I doubt very seriously that all five camein the night before! All in all I would say that this was the crappiest service I have had anywhere in a long time. A guaranteed reservation should be exactly what it says! GUARANTEED! I will think twice about my options should I need to rent a trailer in the future. My first choice will not be Uhaul!
Kenneth L
Customer Reviews for Lillians
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Install power windows and tilted steering wheel.
William RThe representative was very nice, and helpful
TIFFANY WI’m old school and would have liked a paper contract. Blowing up my phone with multiple emails was disturbing
Stephen BNot so much the location but the effort from the owner to accommodate my rental. Snow had come through the area and I was supposed to pick up the trailer at another location. But due to the inclement weather and an stopping to help a stranded motorist we missed the time hack for the original rental place. We contacted U-Haul and they rerouted us to this location. Unfortunately, no one was at the location. We had left messages and were on the line with U-Haul and she contacted us and was able to accommodate us remotely. She was fantastic and was able to further our mission to pick up our stranded vehicle. Great service and very attentive.
Vincint CI found it to be out of order having to share the address of where the U-Haul would be used to go to. I understand the approximate mileage however, I was not comfortable with sharing the address.
FELECIA JMake sure a attendant on-site honoring the store stated hours of operation.
LINROD TCourteous and helpful, plus an efficient truck!
harvey jSuper expensive
RAQUAN BLillian’s was fantastic. A+
john wMake certain that the dealer receives all the items requested.
DAVID RThis U-Haul Rental Experience was conducted very professional and process was quick and she was vey knowledgeable about the transaction and worked very well to ensure our use was helpful. Need U-Haul “Lillian’s” is the place to go Emporia Va
Remona BDropped off after hours
John MThanks everything is great.
Wayne R