Customer Reviews for Line X of Rome

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Line X of Rome

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TAMARA W.
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I feel like I got robbed. Went to Uhaul in Rockmart,Ga they said the price was 45.00 round trip, 61.00 one way and Id have it overnight. They didnt have one, so on to the next store I went. I get to this store with the exact same two wheeled tow dolly, and she wants 75.00 but I have to have the tow dolly back by 7pm. Didnt make it by 7pm because it was 53miles both ways, so I was late and dropped it after they closed. I'd really like to know why this tow dolly was $75.00???? Everywhere else quoted 45.00 ow, 61.00 rt??? So I feel like the lady saw cash and an opportunity to put some in her pocket! Thats how I feel about it. If your gonna quote prices in the same exact area, they ought to be consistent prices, not all over the spectrum. So No I wouldnt send anyone there for any reason.

ANGELA W.
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Customer did not leave a comment.

TRAVIS R.
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CRYSTAL W.
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The staff was kind and understanding

Christine K.
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Clive S.
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Easy drop off spot

Joshua T.
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Customer did not leave a comment.

Sergio M.
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ROBERT V.
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Nothing that I noticed, it was a pleasure to do business there.

Michael S.
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Great place great people, no problems at all. Very reliable and responsible...

William S.
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Customer did not leave a comment.

Vicente C.
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Keep up da good work. TY very much 4 assisting in my move.

Robin M.
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Customer did not leave a comment.

Karl A.
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Robert B.
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AUSTIN P.
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Was the best place to rent a truck from will always go back to them thanks

Phillip S.
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John F.
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David H.
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Steve and Dawn Irmscher are most effective in helping an inexperienced renter solve his transportation needs. They represent U-Haul in a manner that brings credit to your operation.

CALVIN A.
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Nothing the people and service was 100 percent on point very nice people

Mindy R.
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Customer did not leave a comment.

Cherie S.
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Answer phone on weekends

Rhonda K.
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Customer did not leave a comment.

JAMES M.
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I reserved a truck on the internet to be picked up at the rental place in Adairsville GA. When I got there they had no reservations for me. I left frustrated. I then decided to go to the Line X location and rent a trailer which meant multiple trips. I won't use your website again. I will contract a location directly.

Tiffany N.
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there needs to be clear distinction between local rentals and one-way during the online sign up.

Clarissa F.
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The lady I worked with was amazing!! 💚

george H.
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Very helpful and professional

Rebekah M.
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Dawn is excellent and runs a good organization. Customer oriented, courtous and helpful.

WILLIAM D.
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Customer did not leave a comment.

Allison M.
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Very nice and helpful

CONSTANCE B.
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They went over an beyond to help me find an Uhaul and i REALLY appreciated it..thxs so much

VALERIE M.
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Customer did not leave a comment.

Brittany R.
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NATHANIEL E.
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Dawn at line-x of Rome was a lifesaver. She is truly the example of how customer service should be conducted.

JAMES K.
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Customer did not leave a comment.

MARYJO W.
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The location is easy to access and the staff was extremely friendly

Michael D.
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Customer did not leave a comment.

Scott B.
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Customer did not leave a comment.

Betty R.
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Dawn was excellent! Very friendly location.

WILLIAM M.
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Everything we perfect!

Karen H.
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I had called the day before to ensure a certain sized truck would be available. When we arrived in the morning, was told it had been “reserved” by someone else. Good thing we had 3 pick up trucks to use besides the smaller Uhaul truck!!!

Randi W.
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Customer did not leave a comment.

Monte A.
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Jon S.
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Excellent Service. Really love to do business with Steve and Dawn. I would highly recommend to others. Thanks. Jon Simms

Clayton C.
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Great owners.

Matthew V.
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Customer did not leave a comment.

Joseph D.
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I've rented from U-Haul before and enjoy the company's use of technology to make it easier for the customer to return equipment after hours.

Kevin H.
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Location was excellent for my local move, and the service was quick and helpful. I would definitely recommend to others in this area.

Alan B.
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Customer did not leave a comment.

Michael B.
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Great location, great help

Curtis D.
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These people are excellent and very customer oriented

Brandon W.
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Customer did not leave a comment.

Brenton H.
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Jaremy B.
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Customer did not leave a comment.

Georgia Fine R.
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Excellent customer service, enjoy doing business with them every time.

James Z.
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On line check-in did not work. Lucky for me the owner was in and got me going. Return didn't work either but billing was correct.

Jonathan B.
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The online check in and check out was a joke. I ended up having to pay the $20 check in fee because the online site would not allow mw access. Very disappointed

WIlliam L.
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very friendly great people.

Brenton H.
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The team at Line-X was very accomodating.

Hilda M.
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I am still waiting for a refund that was charged on my card that should have not been charged. The equipment was turned in on time and a call should have been made before proceeding with a charge. I did not approve the charge, but it was done anyway.

Ebony B.
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Friendly service by Dawn but the fees were too high and the trucks seem to be rigged to calculate mileage. Stressful return procedure through an app that doesn't work other than to scare you into thinking you're getting more fees. Not overall pleased at all.

David B.
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Steve and the staff were outstanding. Great folks!

Marka P.
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Wonderful staff.

John H.
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None

Lance J.
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I live just a few miles, they followed me home to drop off my vehicle and after returning, they took me home. Awesome customer service!!

Robert R.
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Excellent Customer Service! Highly recommended for all of your Uhaul needs!

Marvin I.
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Customer did not leave a comment.

Kimberlie P.
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Chase G.
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John B.
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William F.
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Call by mid day of the day before pickup to confirm.

WESLEY R.
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Nothing to improve, you guys were awesome!

LORRAINE F.
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Great service. No issues at all

Maria R.
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Customer did not leave a comment.

James C.
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Line-X is definitely the place to go. Great People very professional. Very helpful.

Carnell B.
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I was charged $140.00 for the use of less than a day and a half. That is ridiculous pricing. No I will never reccomend this company to anyone, but I will tell everyone about how overpriced that your company is.

Dawn B.
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Light inside did not work, I was moving at night so this was an issue

judy J.
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Answer the phone during business hours

Jeffrey F.
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The lady that did my paperwork and the man that hooked up the trailer were both extremely friendly. No complaints on the trailer it worked as expected.

Sumer R.
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Customer did not leave a comment.

Vicki H.
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trent P.
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brad R.
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Kristen S.
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Jeremy B.
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Tommie R.
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ROBERT B.
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Allen T.
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Above par , great attention to customer needs

William Robert C.
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I was told it was $44.95 plus tax an only $3 more for one way because it was only 26 miles away but yet i was charged a total of $79 i have called but still waiting on a return call from your customer service all though it hasn't been past the 72 hours that it could take ( i would have returned to original place of renting it if i would have been told the truth ) Signing off as upset customer

Robert D.
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I had an excellent experience.

Deborah R.
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Everything went so smoothly and the company that rented the truck to me was extremely professional and friendly...Will ALWAYS do business with them when it comes to renting or moving my belongings.

Robin S.
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Customer did not leave a comment.

BOB R.
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Customer did not leave a comment.

Scott M.
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Great Experience

Michaele P.
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Customer did not leave a comment.

Anita O.
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LineX in Rome, GA lies to the customer!! We were told by Steve & Dawn Irmscher that the U-HAUL truck will come w 1/4 tank of gas when we picked it up. NO!!!! Dead on empty!! Had to go straight to gas station for fear of getting stranded. We were also told if we returned it w 1/4 tank gas, we'd get $40 credit/discount. So it WAS returned w at least 1/4 tank of gas (even tho we weren't given that to start w). Dropped the keys in drop box because they were closed at that time. When I got my bill, I had NOT recd the disc! But an extra $31.10 had been ADDED to my bill!!! My boyfriend who drove the truck for our use, called LINE X to have the mistake corrected & spoke w both Steve & w Dawn was told they'd get it corrected w the home office & contact me back the next day w it corrected & showing the discount. The next day I didn't hear a word from anyone. The following day I ckd my bank acct & the full chgs were still on my bank acct so I called Line-X myself & spoke w Steve who told me a diff story than he told my boyfr 2 days ago...sd the truck wasn't picked up empty, but it was returned empty! ((NOT TRUE)) Boyfriend called them back again to try to get this straightened out still & get them to honor what he had already been told.... they refused!!!!! So...not only did we pay for the gas that they were SUPOSED to have in there to start w for us, we left them MORE gas than we were given (as we agreed 1/4 tank) - but they cheated us out of $40 M O R E dollars !!!!! I will N E V E R do business w. this very DISHONEST company AGAIN!!!!! > > BEWARE < <

David L.
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Customer did not leave a comment.

John P.
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Customer did not leave a comment.

Karen S.
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Great service!

No reviews have been submitted for this location.

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