Customer Reviews for Lions Eye Games
(U-Haul Neighborhood Dealer)

Rating:

3.0

Honestly I’d recommend another company since uhaul always takes your money immediately and refunds you for early return on their sweet time.

Rating:

5.0

Although store hours said they were open, no one was there and the drop box was not clearly labeled. so i dropped off the keys in the closes mailbox to their front door.

Rating:

5.0

The U-Haul drop-off location was fantastic. I called ahead with a few questions, and they answered right away—friendly, clear, and super helpful. They explained the return process and made everything easy. When I arrived, drop-off was quick and hassle-free. Great customer service and a smooth experience from start to finish!

Rating:

1.0

No help at all

Rating:

5.0

Well done

Rating:

5.0

Great customer service.

Rating:

5.0

Great customer service staff.

Rating:

5.0

The U Haul Sales representative was very knowledgeable and friendly. Personally connected the car trailer and verified that all equipment was working properly. I initially reserved the trailer at another location, on Marine Blvd, and that employee was not helpful at all, telling me that she would be fired for letting me rent the trailer. The trailer that I had reserved on the phone earlier. It was a mess and none of it made any sense. We ultimately ended up at the Hargett St location and the service we received was fantastic. I cannot remember his name but he saved us a ton of time and frustration.

Rating:

5.0

Uhaul Team provided excellent customer service and very friendly.

Rating:

2.0

Changed truck location last minute to this facility which was much further away. Website showed trucks were available at original location. Very misleading. Added about 15 extra miles and at 89 cents a mile cost us an extra $13. Truck was dirty. Had dirt all over the floor and there was random Ranch packets on the dashboard.

Rating:

5.0

I had a horrible experience because I rented a U-Haul in postal annex 391 Carolina Forest Blvd Ste 200 Jacksonville, NC 28546. I was supposed to get the uhaul there but when i got there they didn’t have the uhaul, any customer with easily get mad at this situation.

Rating:

1.0

They took two days to check my trailer in AFTER I Dropped it off and I have not received my deposit back

Rating:

3.0

The U-Haul trailer I had reserved did not have a working blinker upon inspection to haul it. I had to then use a smaller container. The staff was helpful and accommodating but this means I have to do another means of moving on a separate date because I couldn’t fit all I needed in the smaller container. Maybe they should inspect the gear ahead of time to mark if a product is truly available or not.

Rating:

5.0

Keep doing what you do!

Rating:

5.0

Excellent customer service, this is one of the best uhaul places That i have been to, A1 service.

Rating:

5.0

Second time I have dropped here this year. Easy process. Friendly people. In and out quickly.

Rating:

2.0

Not charge for extra gas

Rating:

5.0

I was overcharged due to uhaul not being able to provide single location pickup. I stead of the 1500.00 in the original reservation, I was charged over 1800.00. I was told this was because of the split pickup, which was not my choice but I suffered for it. Also the truck was underwhelming g. Terrible fuel usage, no cruise control which was not good on a 1250 mile trip. Also no Bluetooth connectivity, only a connection for Apple phones, c'mon UHAUL, it's 2024.

Rating:

5.0

I was initially sent to a second location to pick up the trailer at 9:30. But the location did not open until 1:00pm. It was a royal pain!

Rating:

5.0

Very friendly customer service and excellent service with hitching auto transport to my vehicle. Thank you so much.

Rating:

3.0

When we return the U-Haul, we had just put gas in filled up the U-Haul and the guy tried telling us that we owed $10 and gas when we literally just filled it up and the needle to the gas tank was all the way f for filled up

Rating:

3.0

The running lights stop working. Still had break and turn single lights.

Rating:

2.0

When I lifted the back door up, about six to ten roaches started scrambling. I had to find and exterminate them before I could load my property into the cab.

Rating:

5.0

I dropped off after hours so no contact with employees

Rating:

2.0

Was told blinker was fixed on dolly prior to leaving to be told 3 hours into the drive that it wasn't. Also right dolly tire blew out.

Rating:

3.0

The vehicle was dirty inside and smelled and a persons wallet was on the dashboard. So clearly the vehicle had not undergone thorough check.

Rating:

2.0

Personnel took to long to check in the equipment.

Rating:

5.0

Near the bases of Jacksonville, I started the return on line and immediately an attendant came out. He took over the unhitching and waved me on our way! Very efficiently and easy to find.

Rating:

3.0

The 26 ft truck had the right windshield wiper missing. Luckily it didn't rain on my trip. Also, thecab smelled like a someone just smoked a pack of cigarettes. I had to buy disinfectant wipes and wipe down the entire cab and get some air fresheners for my 5 hr drive. The blankets also smelled like smoke.

Rating:

2.0

Store was closed during regular work hours , 12p… Online return was very difficult and had to have a lot of assistance over phone from U-Haul .

Rating:

5.0

Putting a ramp in the trailer that it shows it comes with. Other than that it was a great experience and will use you again when we move out of state in August.

Rating:

5.0

Excellent, fast, friendly customer service.

Rating:

5.0

Very fast and friendly service. Representative at desk exhibited outstanding customer service!!

Rating:

5.0

Everything was great, from start to finish, one of the best uhaul dealers in jacksonville nc.

Rating:

5.0

I took pictures in my phone to show that the last person who rented the truck I rented wasn't clean in the driver's and passenger side , there was coffee spills spots on the caddy . The bed of the truck wasn't swept out . My. son , Timothy swept the bed part out for me . I have pictures in my phone from March 4, 2024. When I tried to upload them my uhaul app went off of my phone . The windshield wiper are extremely loud ,but they worked in the rain .

Rating:

4.0

The employees were very help an gave us great recommendation on the best trailers do use

Rating:

5.0

Interesting location for a UHaul facility. There was a game tournament going on when I dropped off the truck. The guy asked my son and me if we'd like to join.

Rating:

3.0

Not bad, not good. Just an average place. Employee wasn’t friendly and was sort of off putting, but was professional in his duties. Vehicles were parked in a logical manner. My vehicle was clean and ran well.

Rating:

5.0

The truck has a weird vibration around 50-60 mph shakes pretty bad but overall drove well

Rating:

5.0

Everything was on point. Grateful for their service.

Rating:

5.0

The pickup location answered all the questions and assisted me in getting the trailer hooked up.

Rating:

5.0

Just to see the actual price of a rental. Its advertising as $19.95 and then after everything it turns into $89.95

Rating:

5.0

Excellent staff. Very friendly and courteous.

Rating:

1.0

They were supposed to be open until 3pm. I arrived at 2:30 to drop off my U-Haul and they had the doors locked. Called and no answer. Had to call U-Haul to try and contact them.

Rating:

4.0

Was offered the option of a printed receipt or an electronic version via email. I opted for the electronic version but have yet to receive it.

Rating:

5.0

The U-Haul rep st this location was great, friendly and professional, will rent again

Rating:

1.0

Not a great location. These guys didn’t check our truck in when we dropped it off (an hour early) and proceeded to wait until later that night resulting in an extra day charge. Totally not acceptable!