Customer Reviews for Liquidation & Discount Outlet
(U-Haul Neighborhood Dealer)

553 reviews

86 Culver St   Simcoe, ON N3Y2V5

(519) 429-3420

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat-Sun: 10 am–4 pm

Services at this Location:

Contact Us

(519) 429-3420

86 Culver St
Simcoe, ON N3Y2V5

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat-Sun: 10 am–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

discounts for seniors,ca members

dave p 
Rating:
5.0

clean dust out of trucks they need a good cleaning

Jonathan Z 
Rating:
4.0

Customer did not leave a comment.

Carm B 
Rating:
5.0

Nothing the experience was great.

LISA W 
Rating:
4.0

There were a couple of marker lights out on the unit but other than that all good. Trailer was in good condition. Pickup and drop off went well. Job well done.

Jose P 
Rating:
5.0

Keep it a secret - I don’t want anyone else to know

gerald s 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY C 
Rating:
4.0

Customer did not leave a comment.

William K 
Rating:
5.0

Derrick was very helpful and the service amazing. Thank you.

Jacque L 
Rating:
5.0

The trail tailgate only locked one side. When empty it made so much noise from bouncing and shaking. Also trying to lock the the hitch onto the ball was very difficult and don't think it was even connected properly cause there was a lot of play but luckily it was locked in enough..I didn't even use it as we were scammed

Robert N 
Rating:
4.0

Customer did not leave a comment.

DEAN D 
Rating:
4.0

Customer did not leave a comment.

James L 
Rating:
5.0

Customer did not leave a comment.

Barry R 
Rating:
3.0

Customer did not leave a comment.

Michael T 
Rating:
4.0

Customer did not leave a comment.

KEVIN T 
Rating:
3.0

i was very disappointed,,, i ordered moving blankets however there were none... this meant all the pictures and more fragile items i was unable to move... i now have to make a number of trips to Toronto in my car to move the rest of my items

David S 
Rating:
5.0

Equipment maintenance issue: Tire pressure very low on right side. (20 lbs) Had to go to gas station to inflate. Hitch tightening nut very rusted. l lubricated it with WD40 to allow it to tighten / loosen properly. One safety chain rubber safety piece missing. I removed one from another trailer and used it for safety chain.

Allan T 
Rating:
5.0

Customer did not leave a comment.

Bradley S 
Rating:
4.0

Clean the back of the van before next customer uses it. Concrete pieces etc in the back.

colin b 
Rating:
5.0

Customer did not leave a comment.

TRACY W 
Rating:
5.0

Customer did not leave a comment.

Daniel M 
Rating:
5.0

Customer did not leave a comment.

Donna C 
Rating:
5.0

Customer did not leave a comment.

FURLEMR B 
Rating:
5.0

Customer did not leave a comment.

Cheryl M 
Rating:
4.0

Customer did not leave a comment.

stephen s 
Rating:
5.0

Great staff. Will definitely use again.

Tarek E 
Rating:
5.0

First time using the mobile app for pickup and drop off. It was easy to use and went smoothly.

Tyler d 
Rating:
4.0

I rented 24 blankets but only used 12 as we had some from a previous move which we purchased. Its unfortunate but I understand that a rebate could not be applied. Overall the process was great including the staff at the store. I have rented previously and will rent again from this location!

George R 
Rating:
5.0

Customer did not leave a comment.

gary m 
Rating:
5.0

None

LISA W 
Rating:
5.0

Maybe add a dolly to them if they are planning. To be dropped back in simcoe location.. :)) We cleaned truck from out drop off location and still got charged the fee… $300 was a lot when I brought home a bought from way past Waterloo to simcoe…

Adara B 
Rating:
5.0

Customer did not leave a comment.

Michelle A 
Rating:
5.0

Have draw bars on site for a loaner or a small fee.. for 2 classes of bars

Peter B 
Rating:
5.0

Customer did not leave a comment.

Michele H 
Rating:
3.0

The self check in system is flawed. It made the whole experience an absolute headache. After being denied my truck through the service I had to wait for the location to open making me late and very frustrated. I've never had a problem with it before. Then in the mix of the lovely lady at the counter, she ended up giving me the wrong truck slowing me down further

Riley W 
Rating:
5.0

Will rent again.

Mike H 
Rating:
5.0

Customer did not leave a comment.

Jasbir B 
Rating:
4.0

I wish that km fee was lower, it was an expensive trip, but I liked the location I dealt with..

James L 
Rating:
5.0

Customer did not leave a comment.

Darren P 
Rating:
5.0

Customer did not leave a comment.

Sofronis T 
Rating:
3.0

This location was struggling with the rental software on their in-store computer as well as their cell phones. Transaction did not go smoothly. When I dropped the trailer off, I was not asked what form of payment I had used to pay for the rental and ended up leaving without the deposit being transferred back onto my debit card. I was 15 minutes away when I received a phone call asking me to return to the store to have the deposit put back onto my debit card.

Eric M 
Rating:
5.0

Customer did not leave a comment.

Ivan P 
Rating:
5.0

Customer did not leave a comment.

John C 
Rating:
4.0

Customer did not leave a comment.

Jack P 
Rating:
3.0

The U-Haul system its self was terrible- multiple attempts to process. In 2024 you’d think the electronic processing would be seamless since i did 99% online when reserving the truck.

Jacqueline H 
Rating:
5.0

Customer did not leave a comment.

Kevin T 
Rating:
5.0

Awesome

Eric R 
Rating:
5.0

Customer did not leave a comment.

Jasbir B 
Rating:
4.0

Customer did not leave a comment.

Joshua M 
Rating:
5.0

Customer did not leave a comment.

Randy S 
Rating:
5.0

The trailer Pulled nice and straight , The hold downs in the trailer made moving my motorcycle home a joy. The website reservation worked without fail. and the staff made sure the hookup was secure and proper. good people Thank you.

Rick P 
Rating:
5.0

Customer did not leave a comment.

Jasbir B 
Rating:
5.0

Customer did not leave a comment.

Kevin T 
Rating:
5.0

Service is great !!! Tops !

WILLIAM G 
Rating:
3.0

Friendly service.

Frank B 
Rating:
5.0

Customer did not leave a comment.

Sue N 
Rating:
4.0

Customer did not leave a comment.

William b 
Rating:
5.0

Had trouble with the hitch - guy came right out and helped me. First rate service all around!

Doug B 
Rating:
5.0

You're simply the best...better than all the rest...better than anyone...anyone I've ever met!

Russ G 
Rating:
5.0

Customer did not leave a comment.

Eric R 
Rating:
5.0

This was my first time renting a U-Haul vehicle and our contact made the process as smooth and simple as possible. He answered our questions clearly and gave us good advice. I don't have a single bad thing to say!

Joseph K 
Rating:
1.0

Customer did not leave a comment.

Mikaela L 
Rating:
4.0

The initial setup on the UHaul app was frustrating and created unnecessary delays. After getting that fixed everything worked.

Rick B 
Rating:
4.0

Customer did not leave a comment.

Ivan P 
Rating:
5.0

Customer did not leave a comment.

Jim K 
Rating:
5.0

Customer did not leave a comment.

Amanda Y 
Rating:
4.0

Customer did not leave a comment.

Rick W 
Rating:
5.0

Good experience one tiny thing is it would have been nice if the store was separate from the location it's at that way would have its own counter but it really wasn't a big problem or anything thank you so much U-Haul we will definitely be renting from you again

Kim C 
Rating:
5.0

I can't think of any thing at this time. Everything went smooth. I was a little worried about the after hours drop off was going to be a little harder to do , but it wasn't. I just don't like surprises after the fact without talking to people.

CHARLES W 
Rating:
3.0

Customer did not leave a comment.

MICHAELJ S 
Rating:
5.0

Super happy with the service and equipment !!

Susan T 
Rating:
5.0

Customer did not leave a comment.

willy h 
Rating:
5.0

Longer hours please.

Ziggy V 
Rating:
5.0

Customer did not leave a comment.

Jermaine M 
Rating:
2.0

Customer did not leave a comment.

Brycce K 
Rating:
3.0

Customer did not leave a comment.

Edwin C 
Rating:
5.0

Customer did not leave a comment.

Scott A 
Rating:
5.0

Customer did not leave a comment.

Simon V 
Rating:
5.0

Customer did not leave a comment.

COLIN W 
Rating:
4.0

Overall good experience

Matt J 
Rating:
5.0

Don’t put digital requirements into practice until the problems have been sorted out. You shouldn’t have to have an advanced degree in astrophysics to get a reservation. Even the staff have trouble negotiating the process.. I am not reassured by hearing “I need another phone.” as a response to getting through making a reservation.

Ray B 
Rating:
4.0

Customer did not leave a comment.

ALEX W 
Rating:
5.0

Very pleasant experience. Returning customer

jacob s 
Rating:
5.0

Customer did not leave a comment.

Dorothy P 
Rating:
5.0

Nothi g the people were great

steven g 
Rating:
5.0

Customer did not leave a comment.

Peggy L 
Rating:
5.0

Customer did not leave a comment.

Dan D 
Rating:
5.0

Great service

Eric R 
Rating:
5.0

Customer did not leave a comment.

Cynthia B 
Rating:
5.0

Once again excellent

gerhard h 
Rating:
5.0

Customer did not leave a comment.

Richard M 
Rating:
5.0

Great location and staff. Very poor app. It took 45 min. to complete the online checkout. Drop off eas worse - the app never returned from trying to find my location - at least it could find me at checkout. I completed the drop off uzing the customer service chat line. Next time I would adjust my timing so I could checkout with the staff rather than the app.

Dave W 
Rating:
5.0

Ladies are WONDERFUL, HELPFUL & FRIENDLY

Faith S 
Rating:
5.0

The ladies walked me through the process, they were great.

Steven G 
Rating:
3.0

2 of the tie downs in the trailer were blocked by the floor and were unusable

Zachary S 
Rating:
5.0

I think you need to change the website to reflect the actual size of the motorcycle hauler. It’s deceiving. The measurements listed on your website state a 7’8” x 3’9.5” . It is a 4’ x 9’ trailer and I believe it is an 8’ 8” interior area not counting the wheel chock.

Robert B 
Rating:
4.0

It may be my stupidity but I found it hard to locate the office immediately. Once I noticed the sign it was easy. I would increase the size of the sign to catch the eye more quickly.

Thor O 
Rating:
4.0

Customer did not leave a comment.

randy p 
Rating:
4.0

Customer did not leave a comment.

Amanda S 
Rating:
5.0

Excellent service

Braley S 
No reviews have been submitted for this location.

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