Customer Reviews for Liquor Warehouse
(U-Haul Neighborhood Dealer)

41 reviews

420 Alamo Av   Weed, CA 96094

(530) 471-5369

Location Hours

  • Mon: 8:30 am - 5:30 pm
  • Tue: 7:30 am - 5:30 pm
  • Wed-Sun: 8:30 am - 5:30 pm

Services at this Location:

Contact Us

(530) 471-5369

420 Alamo Av
Weed, CA 96094

Services at this Location:

Location Hours

  • Mon: 8:30 am - 5:30 pm
  • Tue: 7:30 am - 5:30 pm
  • Wed-Sun: 8:30 am - 5:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

These 2 guys had absolutely Zero customer service skills. Not friendly and completely aloof, could barely speak English that I could understand, and completed all transactions in silence. They acted like they absolutely hated to deal with their own business. Please about this place, they suck

Susan K. 
Rating:
5.0

Customer did not leave a comment.

Alee G. 
Rating:
4.0

Customer did not leave a comment.

Arthur S. 
Rating:
5.0

This is my forth time to drop off at this location, they have been fast and curtius each time.

John E. 
Rating:
1.0

To improve they will need to give accurate information on the phone, clean out the vehicle after previous rental (food containers, trash, broken items left in the back), and treat customers as if you actually want their business.

Daniel T. 
Rating:
1.0

My reservation was screwed up so many times, I lost track. Then the AUTISTIC guy at the destination would not answer my questions and tried to charge me extra for delivering truck and trailer to the SAME LOCATION!!!

TERESA R. 
Rating:
2.0

Pick up was at a non-gas station convenience store; Clerk spoke poor English and worse, clearly did not want to answer questions. If it was not for the tow truck Driver that brought my dead car (hit a deer that killed my car and made it undriveable), I would have never been able to load my car onto the trailer. When I asked the convenience store clerk how to get my car onto the trailer,....he basically indicated "not my problem". I tipped the tow truck driver $20 after he helped get the car onto the trailer and secured the car's front wheels with the safety straps. Conclusion: I will never rent a U-Haul from a location that won't help....best to rent a U-Haul from a real U-Haul site vs. a site where the U-Haul is "parked". And the gas tank was not full, although the form said the tank was full. Very dishonest !!

Linda D. 
Rating:
1.0

The proprietors were absolutely clueless about the check in, check out process. Terrible communications. Will not use this location again.

Forrest L. 
Rating:
2.0

Two problems with the drop off. The first was that the person at the drop off was having a hard time with the computer program. The second, I received an invoice after dropping off the trailer for $118.26 for "Wrong Drop Off". In my initial registration there was no drop off location. When I asked the person helping me at the pick-up location, he told me I could drop the trailer off at the Uhaul drop off location nearest me. Then I received an email stating my drop off location was in Redding, CA, 75 miles away from where I live. I responded to the email that I had never agreed to drop the trailer off in Redding, as this would be a 150 mile round trip. So I do not understand why I was charged $118.26.

Anthony G. 
Rating:
3.0

Worker did not say more than 3 words to me and charged my card $90 after I dropped off the truck when I already paid for the use of my trailer

Charolette K. 
Rating:
1.0

Employee did not give us paperwork, did not know how to rent the equipment. He did not do a walk around or hook up the equipment. He did not speak English. I was overcharged for the trailer rental. I dropped the trailer off in La Pine OR on 3/1/22 and was charged extra on 3/7/22 claiming the trailer was dropped off on 3/6/22. I would like this resolved as soon as possible.

DUANE S. 
Rating:
5.0

It was great! Super easy. We were well taken care of

KATHLEEN MARIE D. 
Rating:
5.0

Customer did not leave a comment.

Will K. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
1.0

Tell people that the mileage they are charged is added onto the rate as well as a gas charge, why am I paying to add miles if I have to pay to use gas too. Makes zero sense.

Nathaniel G. 
Rating:
1.0

Their system was down and no offer to help me. Thankful for I had the regional phone number and was able to contact them to get the truck. The clerk wasn't helpful at all.

Robert S. 
Rating:
2.0

Customer did not leave a comment.

Colleen C. 
Rating:
3.0

The guy was nice it just took a long time he entered the same information that they took when I reserved it the interior of the truck was dirty

David C. 
Rating:
1.0

Dirty drunk scary Indians , barely spoke English ... disgusting!!!

Christian H. 
Rating:
5.0

Great experience....

Anne M. 
Rating:
5.0

Customer did not leave a comment.

Roberto R. 
Rating:
2.0

The uhaul itself was gross and filthy. It had ends of blunts all in the trailer, the cab and trailer were both filled with dirt. The people at the pick up itself were rude and super unprofessional. Horrible experience and I'm thankful I'll never have to rent a U-Haul from this location again.

hannah S. 
Rating:
5.0

Customer did not leave a comment.

Erica R. 
Rating:
3.0

Customer did not leave a comment.

Bryan R. 
Rating:
3.0

Customer did not leave a comment.

Shalisa D. 
Rating:
5.0

Customer did not leave a comment.

BRANDIE H. 
Rating:
1.0

This location charged me a cleaning fee for a trailer that looked dirty, but was in the same condition as when I picked it up!!! The employee did not advise me that a fee would be charged, just said, "you're good to go". Only when I looked at my receipt could I see that a fee was charged. I would appreciate the chance to provide video proof of the trailer's condition when I picked it up and when I dropped it off. Unfortunately the wait time for customer service never seems to be below 20 minutes... Thank you, Miles

MILES DAVID M. 
Rating:
4.0

Customer did not leave a comment.

Ben M. 
Rating:
1.0

They had terrible customer service and I wasn't originally planning to go there. I felt sexually harassed by the clerk and it left the whole experience bad.

ANGELINA I. 
Rating:
2.0

Location would not allow me to park my personal vehicle overnight despite the fact I was moving alone and had no way to shuttle my vehicle.

Katelyn S. 
Rating:
5.0

The gentleman at the Liquor Warehouse drop off point gave outstanding customer service!!

JOHN E. 
Rating:
1.0

Sending a letter to corporate about the truck and rental facility.

Lesley B. 
Rating:
3.0

Customer did not leave a comment.

Regina B. 
Rating:
4.0

This place did not have dollies or furniture pads. The person running the place just laughed at me.

Steve C. 
Rating:
3.0

fix the mobile app. doesn't work for me. can't find location.

jonathan G. 
Rating:
3.0

Move computer closer to register area.

Pamela P. 
Rating:
3.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

Sadaqat A. 
Rating:
1.0

During drop off, no inspection of returned equipment was done (it was in great shape) . Counter person could not issue any paperwork or email.. said "man that does UHaul is not here".

Ron E. 
Rating:
1.0

The trailer was full of dirt and debris. The representative did not offer to clean it or hook it up. I had to hook it up myself with no direction. A signal light was out on the right-hand side of the trailer and the representative said, "that's fine, just don't get pulled over." This was after I had already driven an hour to my original rental location and they were not able to rent to me because it was a one-way rental and they were not allowed to rent it out for one-way. Why was this given to me as an option, then? This was a very unsatisfactory experience overall.

TINA C. 
Rating:
5.0

Customer did not leave a comment.

James S. 
No reviews have been submitted for this location.

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