I was charged for insurance I did not ask for. When returning the uhaul I was charged more then I was told and when I left we were told everything was paid for and we were good to go. Now I get a bill that I owe 103 dollars. This is poor customer service and poor communication and I do not fell I owe anything more then what we paid for. Further more. I rented a dolly for 7.00 but they did not have one they only had the appliance dolly. So I paid the 10.00 for it. But could not use it cause the Uhaul I got did not have a ramp. So that was a waste of money there as well. I will not be using this location ever again. And if I am forced to pay more. I will not be using uhaul again. I worked in the moving business and I will not be recommending uhaul to anyone
DAVID C
Customer Reviews for Lithia EZ Ship & Package Hub LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Disappointing Equipment in office didn't work. Unprofessional. Convenient to home but will not use again.
Zonovia H⭐️⭐️⭐️⭐️⭐️👍🏽👍🏽
ISAAC OI KNOW FOR A FACT I DIDN'T USE THEM 60 MILES I CHECKED IT IT SEEMS TO ME THE MONEY WAS TOOK OFF MY CARD THE ESTIMATED MILES EVERY BIT OF IT TO BE EXACT
Freddie EI was excessively charged for services.
JAMILAH SNothing. Absolutely nothing. Great experience and great workers. Lady in front was really nice
Jesus CVery informative, friendly, helpful and awesome customer service
Christy TGet some lift gate truck in some locations
Mahmood SEverything was perfect
Michael PThe service provided made my move stress free.
Gregery KThe guy Charles was very rude. His customer service skills need some work. I would never use this U-Haul company again.
Chavon HEmployees didn't know what they were doing. I had to contact the district manager to get the truck. The district manager was very helpful.
Robert W