The equipment was clean and ran extremely well. The customer service was excellent. It was a smooth and flawless transaction.
JENNIFER H.
Customer Reviews for Little E's Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Owner very nice, works with your schedule even at busy times. Helped out when everything else was not as accommodating. Thank you.
HEATHER A.The owner assaulted me as I was leaving. I was alone, and he chased me out of the door and followed me to my car, yelling at me, that he "had just about enough of your crap lady." I was very afraid because the owner is around 6'6" tall and I am a 5'5" 48-year old woman. I told him he was making me uncomfortable and to please not come closer. He screamed, "It's my property, I'll do what I want." and told me I was lucky he didn't have my car towed." I am shocked and appalled by this experience. Please investigate this.
Eve G.Owner was very helpful was able to pick up the truck in a very timely manner.
DOUGLAS K.This location is great. I appreciate the service from David.
MARVIN G.Highly expensive little over 1.00 a mile for a trailer. Owner told me he could have given me an extra day if I would have told him before he started filling out the paperwork
DAVID H.He had the equipment I needed.
JERRY S.The online truck return link was unworkable. It was painstakingly long and would not accept my location. Thank goodness this location had a real person to answer the phone after hours. People are superior to apps in customer service.
KEVIN K.The drop off location was helpful and gave me another number to call however I still have not got to talk to anyone from u haul!!
RICHARD R.Don't charge for more days than needed
Raymond S.I scheduled far in advanced to pick up my equipment locally and then uhaul moved it and it severely inconvenienced me. I called uhaul and they stated that they would give me a 50$ credit which I have yet to see. Bad experience overall with uhaul and I will not be using them again.
Michael O.Perfect
Paul L.Get the damn correct telephone 📞 number on the website. I called the number and it was a fax number. Tried calling back again 2 hours later and still no answer and was still a fax number. Piss poor customer service.
Robert M.Nothing everything was great.
RICHARD A C.Barbara Archer, the lady who was working, was very helpful. I was having a bit of trouble with the online stuff but together we got through what we needed to do. Thank you.
Troy D.Even though he was very busy he took care of his customers in an orderly manor. Good experience.
Thomas B.I thought Barb was excellent. She set up my reservation and was patient and knowledgable. The truck was an older model and a little scruffy but it ran fine
CARLETON B.The gentleman running the business was a pleasure to deal with. He was very helpful.
WILLIAM M.All good
Todd M.The Mgr was very helpful and pleasant to work with. Highly recommend David for Truck or Trailer rentals.
MARVIN STEPHEN G.The gentleman who has this particular location, Dave...is the most friendly, helpful business man I have dealt with ever! This is my 4th 0r 5th rental from him. He goes beyond to make sure everything is perfect!! Just awesome!!
CHRISTINE W.Dave was great! He saved me twice. Not only did he tow my car in he took me to his office and opened up and rented me a van so I could get to work the next two days.
CHARLES GABRIEL J.The service was great. The gentleman that greeted me, also got us set up in our Uhaul truck, and did our return. Make the moving experience easier and more pleasant than I expected. Will absolutely go there again.
Danielle C.Let them pick up the truck at the location they selected. Don't change locations on the renter.
Kenneth V.I cannot help but feel I was a victim of "bait and switch". There was a change of rates for mileage and the rental fee because of the mileage I had used that I was not expecting. After contacting customer service it was explained to me so that it does make sense, but that feeling of "bait and switch" still remains.
Stephen J.I was not expecting to show up and no one be available. I dropped the trailer off and hadn't even had it 24 hours so was hoping to have someone available to let me know exactly what I was paying
Rachelle B.This location helped me after another failed to leave keys out in the lockbox U haul of course agreed to let me be charged the extra mileage as the location was further from my desired location which I had arranged a week prior. Typical of u haul
Peter T.Fuel not full but marked on paperwork as full. When refueled it probably was an addition $10 in fuel that cost me without consideration
Bill T.David was friendly and great
Richard H.Helpful
Nathan H.Two minor issues: Wiper blades needed replaced; small crack in windshield at lower area, driver side.
Lanny E.The gentleman who helped check me in was extremely friendly and helpful (considering I arrived bright and early)! He took the time to answer my questions as well as assist others who came in. The truck was in great condition in my opinion but he said the previous customer left it dirty and low on gas. Again, in my opinion, I thought it was fantastic! I was really happy with my experience here and I'm so grateful for Little E's for helping me get moved out and into my new home in a single day for an extremely reasonable cost.
Aelanah S.Very helpful and friendly.
Louis L.The guy was a bit rude and need to work on his demeanor and how he talks to people and his tone of voice . I dont see my self using that location unless I absolutely have to and I will not recommend that location to anyone for any reason !
Amanda E.At least they open early enough for the working class all other U Haul Dealers don't open till 10:00 or 11:00 AM. Also the lady was very curteous and got us in and out quickly
regis J.Friendly staff, great service
Brenda S.Truck has high mileage and shows it. My reservation was completely botched so I was forced to use a gas guzzling, "in-town" truck for a one-way move.
mark S.Online reservation site does not work very well.
Daniel T.Little E's was excellent in every way. The only problem I had was a big one and it was with the main UHaul Company. I received many phone calls from the main company telling me my reserved vehicle was to be changed to different pickup site, different size truck, and even changed the date. I told them no, please give me what I asked for, where and type and finally after five phone calls, five texts, they changed it back,,,only to call me the very next morning to tell me all was screwed up again. It took another three phone calls to restraighten it out again. Whoever is the IT person at UHaul needs to go back to school, no sites were showing up as drop off locations on pick up locations screen yet I had made it in person at that drop off location (moved four times with Uhaul over several months to same location)so I know it is there. And Whoever is the UHaul Main company manager over taking the reservations and then changing them to the newer locations is stealing the reservations from the already good locations, without giving them a chance to even make sure they can get vehicles in (the managers excuse to me was, well they already rented that size truck out so you have to go to new location). This has happened three out of the four moves. Relatives are moving down here soon, guess what, I am advising they do NOT use UHaul unless they want a boatload of problems. Sorry to see places like Little E's Towing have to put up with all this crap from the Main Company.
Connie H.I think we may have been charged for 1 dozen furniture pads we did not receive.
Brenda S.We need to file a claim. Our bra d new 55 inch TV has a large nick in the screen. We purchased the insurance so please get in touch with us so we can replace our TV.
Jerry J.Will go out their way to get your needs met
Caprice H.This location was farther away from my house so it cost me more in gas to pick up here. Not happy about how U-haul does that but it's not the locations problem.
Guerry S.Dave and his gal in the office are the most helpful, friendly, caring folks I have ever dealt with in the retail environment!! I cannot express how grateful I am to BOTH of them for everything they have done! Three Uhaul rentals here and each was an exceptional experience! A+ for this location...absolutely awesome :)
Christine W.Good location. Could be a bit better lit especially when returning equipment at night.
Roland C.Tried both phone numbers and they did not work. So just did the night drop.
Walter M K.They were absolutely fantastic in assisting us and making sure we had the equipment that we needed!
BRANDI D.Nothing at this time
BARBARA R.Frustrating that truck size I ordered was not available and we had to use a much larger truck.
David W.