Customer Reviews for Little E's Towing

The Mgr was very helpful and pleasant to work with. Highly recommend David for Truck or Trailer rentals.

The gentleman who has this particular location, Dave...is the most friendly, helpful business man I have dealt with ever! This is my 4th 0r 5th rental from him. He goes beyond to make sure everything is perfect!! Just awesome!!

Dave was great! He saved me twice. Not only did he tow my car in he took me to his office and opened up and rented me a van so I could get to work the next two days.

The service was great. The gentleman that greeted me, also got us set up in our Uhaul truck, and did our return. Make the moving experience easier and more pleasant than I expected. Will absolutely go there again.

Let them pick up the truck at the location they selected. Don't change locations on the renter.

I cannot help but feel I was a victim of "bait and switch". There was a change of rates for mileage and the rental fee because of the mileage I had used that I was not expecting. After contacting customer service it was explained to me so that it does make sense, but that feeling of "bait and switch" still remains.

I was not expecting to show up and no one be available. I dropped the trailer off and hadn't even had it 24 hours so was hoping to have someone available to let me know exactly what I was paying

This location helped me after another failed to leave keys out in the lockbox U haul of course agreed to let me be charged the extra mileage as the location was further from my desired location which I had arranged a week prior. Typical of u haul

Fuel not full but marked on paperwork as full. When refueled it probably was an addition $10 in fuel that cost me without consideration

David was friendly and great

Helpful

Two minor issues: Wiper blades needed replaced; small crack in windshield at lower area, driver side.

The gentleman who helped check me in was extremely friendly and helpful (considering I arrived bright and early)! He took the time to answer my questions as well as assist others who came in. The truck was in great condition in my opinion but he said the previous customer left it dirty and low on gas. Again, in my opinion, I thought it was fantastic! I was really happy with my experience here and I'm so grateful for Little E's for helping me get moved out and into my new home in a single day for an extremely reasonable cost.

Very helpful and friendly.

The guy was a bit rude and need to work on his demeanor and how he talks to people and his tone of voice . I dont see my self using that location unless I absolutely have to and I will not recommend that location to anyone for any reason !

At least they open early enough for the working class all other U Haul Dealers don't open till 10:00 or 11:00 AM. Also the lady was very curteous and got us in and out quickly

Friendly staff, great service

Truck has high mileage and shows it. My reservation was completely botched so I was forced to use a gas guzzling, "in-town" truck for a one-way move.

Online reservation site does not work very well.

Little E's was excellent in every way. The only problem I had was a big one and it was with the main UHaul Company. I received many phone calls from the main company telling me my reserved vehicle was to be changed to different pickup site, different size truck, and even changed the date. I told them no, please give me what I asked for, where and type and finally after five phone calls, five texts, they changed it back,,,only to call me the very next morning to tell me all was screwed up again. It took another three phone calls to restraighten it out again. Whoever is the IT person at UHaul needs to go back to school, no sites were showing up as drop off locations on pick up locations screen yet I had made it in person at that drop off location (moved four times with Uhaul over several months to same location)so I know it is there. And Whoever is the UHaul Main company manager over taking the reservations and then changing them to the newer locations is stealing the reservations from the already good locations, without giving them a chance to even make sure they can get vehicles in (the managers excuse to me was, well they already rented that size truck out so you have to go to new location). This has happened three out of the four moves. Relatives are moving down here soon, guess what, I am advising they do NOT use UHaul unless they want a boatload of problems. Sorry to see places like Little E's Towing have to put up with all this crap from the Main Company.

I think we may have been charged for 1 dozen furniture pads we did not receive.

We need to file a claim. Our bra d new 55 inch TV has a large nick in the screen. We purchased the insurance so please get in touch with us so we can replace our TV.

Will go out their way to get your needs met

This location was farther away from my house so it cost me more in gas to pick up here. Not happy about how U-haul does that but it's not the locations problem.

Dave and his gal in the office are the most helpful, friendly, caring folks I have ever dealt with in the retail environment!! I cannot express how grateful I am to BOTH of them for everything they have done! Three Uhaul rentals here and each was an exceptional experience! A+ for this location...absolutely awesome :)

Good location. Could be a bit better lit especially when returning equipment at night.

Tried both phone numbers and they did not work. So just did the night drop.

They were absolutely fantastic in assisting us and making sure we had the equipment that we needed!

Nothing at this time

Frustrating that truck size I ordered was not available and we had to use a much larger truck.

Awsome people to rent from. Had a car problem 500 miles into the trip and they made extending our trailer rental so easy. Would highly recommend to anyone. SemperFi

Very pleasant and friendly!! Great experience. Have rented at this location before and will certainly do so again!

Extra mileage? I had to drive to a house I was moving out of and to the house I was moving to. Who would rent a truck just to drive from uhaul pick up to uhaul drop off? Makes no sense to me.

Always a great experience with Dave and his staff.

It was good

This was my best experience with uhaul, everything was perfect

This is the second time I have rented a trailer from U-Haul and the second time my reservation was not honored. I had to pull trailer an additional 200 miles and when I arrived to my destination there was one in the lot. Obviously too late.

Dave and his staff are awsome !!! Don't go anywhere else... Quick in and out .... Best service you could ever get !!!! Thanks Dave so glad you were able to help me.

Floor was covered with dried mud.

Little E's was fine. Uhaul has a problem when you can't confirm an order until less than 24 hours from you're move. Moving is stressful and needs to be planned and timed out...Customers should not have to worry if there will be problem less tan 24 hours from a move!

Don't change anything.

There was some confusion on my reservation due to two separate agents handling it. Gia took it upon herself call and double check with me personally to make sure I got what I needed. Simple and fast process. Perfect. Thank you guys!

I do not feel my bad experience was all the locations fault some has to go to u-haul for their site

The location was great. I would not recommend U Haul though as a company if you want to make sure you get the vehicle you had reserved. I reserved a 26 foot truck almost a month ago providing my credit card to ensure my reservation was held. I received a call the day before I was supposed to pick up my truck and was told that they didn't have any in the area and the biggest they had was a 10 foot truck. In addition the the length difference, there was a major height difference so that a number of my furniture could not stand up in the truck. A move that should have taken 2 trips and maybe 5 hours would have taken at least 10 trips had I not called a different moving truck rental company and was able to get a 16 foot truck. With both trucks, it still took 5 trips total between the two trucks, 12 hours, and cost me about $120 more than it should have had they provided the truck size I reserved almost a month ago. Only after I asked what they were going to do to make this right did they offer their guarantee solution which is only a $50 credit. I am still out the additional money and time. Like I said, the location that I picked the truck up from was good but I will hopefully never be using U Hual again. Being told the day before you move the truck size you reserved isn't available is unacceptable.

Everything was fine.

Gentleman that owns the place is not friendly I called to days before the date of the rental agreement to make sure the everything was on track and he informed me that "he ain't got no 20-foot truck "..didn't know how to remedy the situation so I called the 800 number at U-Haul the young lady that answer the phone there was wonderful she provided me with the information I needed and corrected the situation I would never go back to them at that particular location to rent anything from them the young lady that was at the location her name was Tia she was very nice very cooperative and very polite young lady but unfortunately she has to work underneath of the gentleman that owns the place

The computer program kept crashing on the employee and was extremely slow. I felt so bad for her. She was very personable, but that lagging program set us back an hour.