Customer Reviews for Little Ponderosa
(U-Haul Neighborhood Dealer)

182 reviews

3318 Hwy 71 N   Alma, AR 72921
(N Of I-40)

(479) 632-1085

Location Hours

  • Mon-Wed: 8:30 am - 3 pm
  • Thur-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(479) 632-1085

3318 Hwy 71 N
Alma, AR 72921
(N Of I-40)

Services at this Location:

Location Hours

  • Mon-Wed: 8:30 am - 3 pm
  • Thur-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

CHERYL B. 
Rating:
4.0

Customer did not leave a comment.

Phillip G. 
Rating:
5.0

Give Traci at the Alma site raise, for she surely went the extra mile to ensure my rental was a great experience!

DONALD A. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
5.0

Tracy and Trampus were so courteous and helpful. I will definitely use Little Ponderosa again. Thank you!

Mandy B. 
Rating:
5.0

Entire experience was GREAT!

melinda M. 
Rating:
5.0

Customer did not leave a comment.

Mandy B. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

The staff at The Little Ponderosa were very friendly, I wouldn't change a thing. They treated me as if they had known me for years.

Franklin M. 
Rating:
1.0

Terrible. Charged me twice. Will not return my phone calls. Also, notice how many 5 star reviews on here are from "Traci T." That's the woman who works there. Fake reviews. Terrible customer service. I would never recommend this location!

DALTON T. 
Rating:
5.0

Excellent customer service

Traci T. 
Rating:
4.0

Customer did not leave a comment.

richard W. 
Rating:
4.0

Customer did not leave a comment.

GEORGE J. 
Rating:
5.0

Customer did not leave a comment.

Tracie T. 
Rating:
5.0

Truck was not available where we wanted. Thank you to everyone that worked together to get us our truck on time

Traci T. 
Rating:
5.0

Customer did not leave a comment.

PATRICK T. 
Rating:
5.0

Great customer service

Traci T. 
Rating:
3.0

Customer did not leave a comment.

JUSTIN W. 
Rating:
3.0

Holiday weekend and he made arrangements to meet me to pick up trailer

royce P. 
Rating:
5.0

Excelllent customer service.

Traci T. 
Rating:
2.0

We spent more at this location for a 15ft truck than a 26ft on a previous rental. The insurance was higher at this location than the last three rentals!!!

DONALD F. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
2.0

Customer did not leave a comment.

joseph M. 
Rating:
5.0

Excellent service

Traci T. 
Rating:
4.0

Specific to the trailer, one of the latches that hold the tailgate in place was bent and was difficult to use.

Jeremy P. 
Rating:
4.0

Customer did not leave a comment.

Christopher C. 
Rating:
3.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Kathryn F. 
Rating:
3.0

Customer did not leave a comment.

Ernie S. 
Rating:
4.0

Customer did not leave a comment.

Dorothy S. 
Rating:
5.0

Uhaul needs to maintain the tires better, possibly look for signs of dry rot, I was only an hour down the road when one of the the trailer tires shredded. Other than that the experience was good.

PAUL F. 
Rating:
4.0

Customer did not leave a comment.

Della A. 
Rating:
5.0

Great customer service staff is more than willing to go the extra mile.

Dermott M. 
Rating:
5.0

Great people, and couldn't be more helpful. Great experience!

Dermott M. 
Rating:
1.0

Customer did not leave a comment.

Zachariah E. 
Rating:
4.0

Friendly people and great service

JEFF and CINDY H. 
Rating:
4.0

Customer did not leave a comment.

eli R. 
Rating:
5.0

Customer did not leave a comment.

Chuck B. 
Rating:
5.0

Outstanding customer service...would recommend this location

William M. 
Rating:
5.0

Already Awesome

natalie H. 
Rating:
4.0

Not much, I really like using U-Haul Haul, the safety and reliability are the top reasons I choose uhaul. The inside of this specific facility could use some cleaning, they have dogs and cats inside.

Kenneth Z. 
Rating:
5.0

Customer did not leave a comment.

Norma R. 
Rating:
5.0

Customer did not leave a comment.

bill R. 
Rating:
5.0

This location was 40 miles from me, but the only one that had the equipment I needed. I got a truck with auto transport attached. They explained everything to me very well and were extremely friendly. They hooked up my car, and I had no issues during my cross country drive. Even though this location was far, I would go back again due to the service I received.

Nikki K. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Little Ponderosa personnel were great.

Gerald R. 
Rating:
5.0

Customer did not leave a comment.

ezmralda B. 
Rating:
1.0

I feel like I sort of got jipped. I got charged for an extra day and a cleaning charge. I got her to tell me I'd be reimbursed for the "accidental" extra day charge. I also got charged a cleaning fee when I turned it in almost exactly as I received it, which didnt seem too dirty to me? Then the woman at this location said she cleaned sticky stuff up for 2 hours?? What? I moved 4 boxes and a table in a 20' truck because it was the only one I could find. 25 bucks for a cleaning charge isn't worth the fight for me. At least I got $55 back out of the $89 I was originally charged. I'm assuming I'll still pay the extra tax.. When I talked to the woman, she was always pleasant, but I couldn't help but feel like I was getting weaseled out of money because she didnt think I'd call back about it.. maybe I'm wrong.

Harrison N. 
Rating:
5.0

Customer did not leave a comment.

Randy M. 
Rating:
5.0

Easy and fast rental service

Traci T. 
Rating:
4.0

Customer did not leave a comment.

Lonnie N. 
Rating:
1.0

The truck was so over priced it was unreal. The truck was dirty and stunk so bad of cigarette smoke I wanted to puke. I was told the truck was 39 dollars, not that after the 39 dollar charge I was getting charged a dollar a mile and the truck had to be returned in 8 hours. Plus 15 more dollars for insurance and I only drove the truck 12 miles. To top off the whole trip the breaks barely even worked. Over all I would never use a UHaul truck again, I would rather make 200 trips in my own truck than to give someone money like that again.

chad G. 
Rating:
3.0

Customer did not leave a comment.

Larry H. 
Rating:
5.0

Tracy was AMAZING! She went above and beyond to get us the size truck we needed. She went and picked up at a different location so we could have a 26”. She truly is an Angel, she helped me extend the truck an extra day, we were really in a bind and she helped us even though it was outside of working hours. It just so happened she followed up with me previously on getting the truck we needed, by text. She didn't get back from getting truck in Little Rock until later in the evening the day before we were to pick it up. Again, going above and beyond. We needed extra time for our move and I texted her after hours and was praying she would reply/help us again. She did! She extended our truck a day, after hours, on her own personal time. We are so grateful for her, couldn't of asked for a better experience, absolutely the best ever!!! Highly recommend!

KATY G. 
Rating:
3.0

Customer did not leave a comment.

michael C. 
Rating:
3.0

i dont understand how i can rent the trailer on time its 65.00 and three days later same size trailer going to the same location 119.00 on real u just lost all my bussiness thats not how u do bussiness when the first of they charge for extra days and there was no extra day that lady bar t bar was very rude and unpleasent she return the fee and never did any question for me thanks i wont be using uhaul because of this

Cecil M. 
Rating:
5.0

Customer did not leave a comment.

Nanette S. 
Rating:
3.0

I rented the truck for my daughter to move out of state. She was the one that returned the truck so I can not answer the questions about the location the truck was returned to.

Rosalie W. 
Rating:
1.0

UHaul advertises they have 24/7 service. I rented a car dolly Saturday morning one way and was advised I had to pay for 3 day rental. I only used the dolly for 9 hours but could not drop it off as all locations at my destination were closed for the weekend. I left a message for Little Ponderosa explaining I could not leave the dolly outside the gate for fear it would be stolen. My call was not returned and was unable to return the dolly until Monday morning when they opened. I feel it unfair to pay for days that were unneeded and unused. It also caused an inconvenience with not being able to use my truck freely with the dolly attached. I feel I should be refunded for 2 days I did not use the dolly because your facilities were not available. The return instructions provided were for trucks not dollies.

Tamra C. 
Rating:
3.0

Customer did not leave a comment.

john G. 
Rating:
5.0

Tracy was WONDERFUL. She went above and beyond to help a mom get her college student back to dorm life. Thank you and will use you again.

dawn M. 
Rating:
4.0

I was scheduled to pick up in Russellville and after confirming that morning and driving 80+miles only to arrive and there was no truck. I was very unhappy. It took till almost 2 in the afternoon to find the only truck in town and then had to drive the next day and r event it. This is the second time I've had a bad experience with Uhaul.

Pamela H. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Little Ponderosa was easy to deal with, and made sure my trailer was there to pick up on time. will use them again!

mark S. 
Rating:
3.0

Customer did not leave a comment.

Price K. 
Rating:
5.0

My favorite Uhaul Location. Easy in and out

Trampus T. 
Rating:
3.0

Customer did not leave a comment.

Robin P. 
Rating:
5.0

Customer did not leave a comment.

annie W. 
Rating:
5.0

Customer did not leave a comment.

Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
1.0

System crashed and you at uhaul told me that i would just have to wait..well that wasnt a option..tha ks to Pinderosa uhaul in Alma Arkansas. They got me on the road. Customer service on uhauls part Sucked.

nicole S. 
Rating:
4.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Clerk was super nice

MARTHA B. 
Rating:
2.0

GIVE VETERAN DISCOUNTS

martin S. 
Rating:
4.0

Quick turn around in and out..

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Lori C. 
Rating:
5.0

Customer did not leave a comment.

Jim F. 
Rating:
5.0

All was great, no improvements needed.

David V. 
Rating:
5.0

Customer did not leave a comment.

Sonya P. 
Rating:
5.0

My uhaul dealers in Alma is the best. Very friendly. They go way out of there way to please us. I would not go anywhere else. ?? Thank you Traci

MIKE F. 
Rating:
5.0

Customer did not leave a comment.

Linda D. 
Rating:
5.0

Staff pleasant and helpful with time and money saving tips.

CANDACE C. 
Rating:
5.0

Customer did not leave a comment.

Amanda T. 
Rating:
4.0

Very helpful. The woman who called me was great!! Pick up was easy. Good experience and I would use them again.

Johnny D. 
Rating:
5.0

Customer did not leave a comment.

Courtney B. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Angela G. 
Rating:
5.0

Customer did not leave a comment.

lora Y. 
Rating:
5.0

Customer did not leave a comment.

ANITA S. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Great people, didn`t have the unit on hand Saturday but promised to have one the following Monday morning. The unit was there as promised. Helped with hookup and instructions of use. Highly recommend this facility and the people working there. Great overall experience.

ray G. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
4.0

Customer did not leave a comment.

Shelby H. 
Rating:
5.0

This is by far the best experience that I ever had with U-Haul . Tracy and her team at little Pondarosa is awesome. They deserve a Great job call from someone high up in Corporate. Thank you for taking care of me.

MIKE F. 
Rating:
3.0

Customer did not leave a comment.

Jerry S. 
Rating:
5.0

very professional.

Donna S. 
Rating:
1.0

Customer did not leave a comment.

SHANE W. 
No reviews have been submitted for this location.

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