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JONG P
Customer Reviews for Little Rock U Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The management team was great, the process was very smooth. They explained everything up front, and there was no room given for error! Over all "Excellent Service" from all the staff! Excellent, Excellent, Excellent Service. I will use this location from here on out!
KENNETH LI rented the U-Haul truck during the day and I was supposed to turn it in the same night. Once the sun set I realized that the truck had absolutely NO working headlights. This means I had to go turn in the truck while holding a finger on the high beams button the whole time in order to see. On top of that the truck was making a weird screeching noise every time I hit the brakes. They did not do any prechecks to make sure it was in working condition before renting it to me. 2/10 would not recommend renting here unless you really have to.
ZHARRIA FKen is the best! His customer service is exceptional!
DENA MInside of truck wan neat and clean - outside of truck had very dirty sides. Truck functioned well and had great speed response to normal driving conditions. Vision aid around was adequate.
JOHN HProfessional and courteous
Vanessa BGreat customer service
Antonio DCooper and Ken are the best. Great customer service. Great young gentlemen
Regina CEasy to pick up from, I had a great time renting from here! From the beginning to end they served me well!
Cooper DThe two young gentlemen Ken and Cooper went beyond their customer service duties to make sure I was accommodated. If I need a U-Haul, I will go back this location. They were very respectful. They need gold stars
Regina CIt’s too expensive
Jessica TI was very disappointed on arriving to pick up my trailer and discover that my reservation had been lost/canceled. The attendant had no explanation but quickly got my information in the system again. Thank goodness he had one trailer left and some got me on my way. Very unsettling! Could have trashed my important travel plans.
MELVIN CGot the truck near empty, there was sticky brown stuff all over the center console so I couldn’t but my arm down. I thought I was supposed to fill truck up and ended up wasting 120 bucks. Never again.
James O