Customer Reviews for Little Sisters Truck Wash

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Little Sisters Truck Wash

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Sheryl C.
Rating:

Customer did not leave a comment.

Patrick O.
Rating:

Customer did not leave a comment.

Marvin P.
Rating:

Customer did not leave a comment.

Tiffany B.
Rating:

It's a very odd location and feels a little unsafe in the back of the facility.

Nancy D.
Rating:

Customer did not leave a comment.

Eleanor C.
Rating:

The gal was quick and efficient. Answered all my questions.

Jay M.
Rating:

Very professional staff.

John M.
Rating:

Customer did not leave a comment.

joan B.
Rating:

The woman who checked in my vehicle was professional and thorough even though she was clearly busy and had a lot going on when I arrived to turn in the truck. I really appreciated that! Parking was a problem and could have been a big problem, had I not been able to park behind (what looked like} a company vehicle. Otherwise, a-okay!

Suheil A.
Rating:

Customer did not leave a comment.

Vivianna V.
Rating:

I don't think someone should be charge for a whole day when they return a truck five hours late

ANNETTE A.
Rating:

Customer did not leave a comment.

Robert G.
Rating:

Clean and wash the truck before renting to the next person. The whole truck was covered with bugs and the back of the truck was not cleaned out.

Mary A.
Rating:

Customer did not leave a comment.

Luisa O.
Rating:

Customer service was awesome! It was my first time driving a Uhaul and the front desk attendant was super helpful and made the whole process easy breezy!

Jane B.
Rating:

Big trucks in way but stafff very accommodating and nice

Rhonda S.
Rating:

Reserved online and picked it up without any problems. The girl helping us was very polite and helpful.

LARRY B.
Rating:

Their office was ok, but the three women at the office couldn't figure out our order, told us to pull around back and someone would be by to help us, they never came. Also, worst of all, someone had gone out along side of one of the vehicles and took a dump! It had been there for awhile and been run over with a truck and stepped in...this was a terrible place to go!

Matt S.
Rating:

Interior of truck was not clean and blankets were not folded and just in a pile.

Mike S.
Rating:

Customer did not leave a comment.

KARRIE S.
Rating:

Just confusion about the 10 ft truck having a ramp, I was told it did. I have a bad knee so it was hard loading and unloading with my bad knee and no ramp. Other than that everything was great!

Justin B.
Rating:

The employee that helped me was extremely nice and professional. Bonus or pay raise should be discussed if not already

Ana Korina B.
Rating:

Customer did not leave a comment.

Peter H.
Rating:

Customer did not leave a comment.

Jeff W.
Rating:

Customer did not leave a comment.

Amir A.
Rating:

The representative did not check to make sure the door latch was operable; ended up causing us a two hour delay for departure once we loaded the truck.

Milburn S.
Rating:

Very helpful with getting me going, I will tell everyone to use them.

Charise G.
Rating:

Customer did not leave a comment.

Edward P.
Rating:

Nice and friendly service

Shannon P.
Rating:

Customer did not leave a comment.

Farzaneh K.
Rating:

Customer did not leave a comment.

MIKE S.
Rating:

Young lady still took care of me even though the U-Haul was technically closed. This is the kind of customer service that rocks!

stewart U.
Rating:

Agent was quite knowledgeable and helpful. Thank you.

Russel M.
Rating:

Great personnel

Dennis D C.
Rating:

Quick and easy....will look forward to our next meeting in June!!!

Paul C.
Rating:

Customer did not leave a comment.

sandra C.
Rating:

Customer did not leave a comment.

Ryan S.
Rating:

Customer did not leave a comment.

Louise Diane D.
Rating:

Customer did not leave a comment.

JIM W.
Rating:

Customer did not leave a comment.

Karen W.
Rating:

Customer did not leave a comment.

Elisabeth M.
Rating:

The girl working the desk when we picked up the truck didn't even ask if I wanted to purchase insurance coverage she just automatically added it to my bill. Secondly she gave us wrong information about when we could drop it off then when we did later that day the girl working said she didn't deal with uhaul and we should of used the mobile app w a horrible attitude. To top it off when I called the following morning to correct my bill the girl working said there was nothing she could do and to call another number. Very unprofessional and upsetting that things were charged to my bill unknowingly. Not happy!!!

Chester P.
Rating:

Used this location in past always very helpful, friendly and professional staff Thank you

Wanda K.
Rating:

keep up the good work!

Wayne B.
Rating:

Customer did not leave a comment.

leonardo T.
Rating:

Thank you

Damon D.
Rating:

The truck that we rented had so many problems and stalled on us several times costing us money and time.

Kent S.
Rating:

Original reservation was at Ramon Rd UHaul. Hey were absolutely awful, uncooperative and caused me additional inconvenience and costs. They could have cared less. I strongly recommend that no one use this facility.

Pamela M M.
Rating:

No, because it is too far from Palm Springs, when paying ninety- nine cents a mile. The distance is the problem. However, the service was great, friendly and knowledgeable.

liz B.
Rating:

Very helpful and considerate!

MARTIN T.
Rating:

when i called the girl had no clue about the truck having a ramp built into the 15ft truck she had to put me on hold for 5 mins. when i got there the whole process took over 20mins, she did not know really what she was doing she asked me if i wanted the insurance but i said no so the first contract she printed had the insurance on it and that took several mins to fix she had to call so one to help her. when i brought the truck back the new girl that checked me in said the truck was still there and never lefted the business go figure. she did not call any one to go look at the truck for the mileage and gas or any damages to the truck. i estimated the mileage when i checked out the truck at 40miles. i told the girl the new mieage but she did not seem to care or knew what to do to adjust my bill for the extra miles which was a difference of about 15 miles. so i was charged 67.41 thinking this is what the final bill was that i would be charged, then this morning i had a email and new bill stating the new charges which included the extra miles and 4 gals of gas at 21$. they looked at the truck this morning instead of when i checked it in. i had to call and talk to the manager and she had to go back and look at the gas gauge and she credited me for the gas. the whole process was so unprofessional and both girls were so confused on the process of checking out the truck and checking it in. i will not return here again. i rented at a different uhaul place which was not that great either next time i will use ryder truck rentals for sure

Michael J.
Rating:

Customer did not leave a comment.

BJ B.
Rating:

Customer did not leave a comment.

Eddie M.
Rating:

Customer did not leave a comment.

Joel G.
Rating:

Difficult to find as part of other business

Steve B.
Rating:

Rental agent was very helpful, professional and courteous.

Derek L.
Rating:

Customer did not leave a comment.

David S.
Rating:

Customer did not leave a comment.

patrice A.
Rating:

It took over 10 minutes for the one guy who handles the Uhaul trucks to come up to the front office to help me. He was very slow and when the bill showed up, it had put in charge for 2 days because I came in an hour earlier than I had planned (the Uhaul rep who made the reservation told me I could go in earlier). He thought this was a single day rate and tried to charge me this. If I had not threatened to walk out, he would not have called Uhaul to check on this. He also did not ask me if I waned insurance, he just put it on there. I had to question what the charge was. And He only stayed until 4pm--said no one else would be able to deal with my return after 4pm, so I'd have to have the lady the next day deal with the return. I did return it at 4:10 and there was a lady there who processed the return. This guy is terrible.

Derek L.
Rating:

Customer did not leave a comment.

Rebecca U.
Rating:

Customer did not leave a comment.

Jim L.
Rating:

Customer did not leave a comment.

Jajuan M.
Rating:

Customer service was horrible. They were extremely slow in doing everything, unappreciative of my time. Seemed to only care about talking between themselves.it took about 45 minutes to check in my rental. Entirely too long messed the remainder of my day up had to reschedule my remaining appointments. This location needs to learn from another store how things should be done. Charged me for to many miles. My total mileage for use of the truck which I calculated the night before and should of been 27 miles but I went over about 10 miles , so how does that equal 85 miles? I don't get it. Never going there again nor recommending. This place is a joke

Johannes R.
Rating:

Got there. Told the we had rented a truck. Person said truck was not there and sent us to another location in the area (where they sell supplies for horses). That second place was very helpful. They looked it up online and sent us back. At the Little Sisters Truck wash they realized that the truck was in deed there. I then asked for drop off at -Haul Moving & Storage of Cathedral City (Ramon). He said he could change it in the computer. When I dropped it off at Ramon, they said the change wasn't in the system.

Robin C.
Rating:

This was the first time I have not had a great U Haul experience!  I reserved the truck for 3:30 PM and arrived before then.  I was in there over half hour trying to get checked in.  When I finally received the key the truck they told me to take did not match the truck, so I had to wait another 10 minutes till they could locate the right truck.  They could not give me any printed contract which they emailed to me.   The truck was filthy and no one apparently had checked in from the previous renter.  I have always swept or blown out the trucks before I return them.  I swept it out but was not pleased and surprised that a commercial truck wash would not have cleaned the U Haul before renting it again. When I returned it the next day around 2:30 PM the attendant told me I was being charged a late charge for returning the truck late.  I have always returned the trucks on time and have never had a problem.   I will not use this location to rent a U Haul ever again.  If I get charged a bogus late charge I will no longer be a U Haul customer.  This was the only time I have ever been disappointed with U Haul!   I called Customer Service yesterday to speak with a rep but after I was on hold for over 10 minutes I hung up.   Robin Coulson Shupe 

MJ M.
Rating:

Customer did not leave a comment.

Steve V.
Rating:

Customer did not leave a comment.

EDIIE H.
Rating:

Customer did not leave a comment.

Kathryn H.
Rating:

Customer did not leave a comment.

Christopher P.
Rating:

Customer did not leave a comment.

teresa R.
Rating:

they thought trailer was there but it was not ...checked with them prior to arriving to confirm. We were to p/u at 10 am prev rental was not returned till 1:30 BUT the clerks were trying there best to help us NOT there fault as there inventory showed it was there. They did not charge us for the rental ..We would use them again

david G.
Rating:

You were very helpful. Thanks

blase U.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top