Moving Truck Rental in Thousand Palms, CA at Little Sisters Truck Wash

Rental agent was very helpful, professional and courteous.

It took over 10 minutes for the one guy who handles the Uhaul trucks to come up to the front office to help me. He was very slow and when the bill showed up, it had put in charge for 2 days because I came in an hour earlier than I had planned (the Uhaul rep who made the reservation told me I could go in earlier). He thought this was a single day rate and tried to charge me this. If I had not threatened to walk out, he would not have called Uhaul to check on this. He also did not ask me if I waned insurance, he just put it on there. I had to question what the charge was. And He only stayed until 4pm--said no one else would be able to deal with my return after 4pm, so I'd have to have the lady the next day deal with the return. I did return it at 4:10 and there was a lady there who processed the return. This guy is terrible.

Customer service was horrible. They were extremely slow in doing everything, unappreciative of my time. Seemed to only care about talking between themselves.it took about 45 minutes to check in my rental. Entirely too long messed the remainder of my day up had to reschedule my remaining appointments. This location needs to learn from another store how things should be done. Charged me for to many miles. My total mileage for use of the truck which I calculated the night before and should of been 27 miles but I went over about 10 miles , so how does that equal 85 miles? I don’t get it. Never going there again nor recommending. This place is a joke

Got there. Told the we had rented a truck. Person said truck was not there and sent us to another location in the area (where they sell supplies for horses). That second place was very helpful. They looked it up online and sent us back. At the Little Sisters Truck wash they realized that the truck was in deed there. I then asked for drop off at -Haul Moving & Storage of Cathedral City (Ramon). He said he could change it in the computer. When I dropped it off at Ramon, they said the change wasn't in the system.

This was the first time I have not had a great U Haul experience!  I reserved the truck for 3:30 PM and arrived before then.  I was in there over half hour trying to get checked in.  When I finally received the key the truck they told me to take did not match the truck, so I had to wait another 10 minutes till they could locate the right truck.  They could not give me any printed contract which they emailed to me.   The truck was filthy and no one apparently had checked in from the previous renter.  I have always swept or blown out the trucks before I return them.  I swept it out but was not pleased and surprised that a commercial truck wash would not have cleaned the U Haul before renting it again. When I returned it the next day around 2:30 PM the attendant told me I was being charged a late charge for returning the truck late.  I have always returned the trucks on time and have never had a problem.   I will not use this location to rent a U Haul ever again.  If I get charged a bogus late charge I will no longer be a U Haul customer.  This was the only time I have ever been disappointed with U Haul!   I called Customer Service yesterday to speak with a rep but after I was on hold for over 10 minutes I hung up.   Robin Coulson Shupe 

they thought trailer was there but it was not ...checked with them prior to arriving to confirm. We were to p/u at 10 am prev rental was not returned till 1:30 BUT the clerks were trying there best to help us NOT there fault as there inventory showed it was there. They did not charge us for the rental ..We would use them again

You were very helpful. Thanks