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Oscar R
Customer Reviews for Little Sisters Truck Wash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Food wrappers under seats, very little gas and notice that tires were low, so our first stop had to be the gas station to inflate tires and get gas, which the Little Sisters team said they did not do.
Lauren DBetter train your employees
luciano rvery noce
Tammy GI returned truck with the same fuel levels and lady didn’t even come out to look and then she told Uhaul it was less and they charged me $86 more. I asked her 3 times about a receipt or to verify. She said no. Still waiting to hear from Uhaul management about this Shady place. I dont trust them at all!!!
Renee BVery friendly and concerned about the wobbly issue
Stephanie PNice people fast service very pleased
Annette ACharged me for 4 gallons of fuel when I returned the truck with more miles to empty than when I picked it up. Said I could leave after dropping the truck off and charged me after I left. Seemed fishy and I suspect why now.
Ian LUpdate the hours of the location. You have them as closed on the weekends and they’re actually open 24/7. Also, I paid for a dolly and blankets and it was never provided to me. The drop off location said they’re going to charge me for it. Make sure the truck is clean too. The cab was sticky and there were items that belonged to the last driver, including a bottle of vodka.
DIANA SLocation was difficult to find
dean bEmployees need better knowledge.
Klementina NWe were told it had a quarter tank of gas. It did not it was on empty. Therefore we had to pay for more than we should have upon returning it. Also didn’t get the blankets we paid for and our fouls for trusting and didn’t realize either item until we were too far away to return.
DAWN CMy order was canceled, so when I showed up to pick up the truck, they rerouted me to another location who also sent me to a third location… they didn’t have the 26ft truck That I ordered…. Nor did they have a 22ft truck… I had to settle for a 15ft which was grossly insufficient.. it also had a mechanical problem with the right front wheel. It shook horribly and I had to return for an additional trailer… mind you, they all had plenty of vehicles on their property’s… but all were designated as “local”. But we’re just sitting there not being used. I’ll never use Uhaul again because of the additional moving stress they added to me and my family!!!
David HThe lady that helped me made everything easy.
Eric CGreat experience!
JIM MThey had my reservation incorrect, I waited outside for almost 30 minutes, went to the front office area, and had to get another uhall. Not good. Lowell
Lowell Fthis experience SUCKED! We were told on the phone to go to an address and put our code into the gate and just take our truck, that the check out and check in were all virtual. Well, that was a lie. We were also told the cost to rent would be $93. nope. told the 6 blankets were included in the "93." nope. We went to the address. There was NO SIGNAGE to suggest there was a U Haul rental. There was no gate. We happened to notice a U Haul truck behind Little Sister's Truck Wash. We asked around, and I found the woman running the truck wash office. When i pulled up the UHaul website, as I had been instructed to do on the phone, it required a password. What the heck???? No log on. I called the 800 number the woman gave me and was told the wait would be 40 minutes! The angel called her number, and I was able to complete the agreement on the phone with my CDL, etc. Drop off was somewhat more pleasant, However, the emailed contracts did not arrive in my inbox in a timely manner, so I finally got to read them while waiting to check the truck back in. That's when I read that I had just needlessly put $27 worth of gas in the tank! Shelle was a sweetheart at the Yucaipa drop off, and I honestly don't know what I would have done without the woman running the truck wash. HATE your electronic system!
JOAN DEasiest rental I ever had
Jerry CLittle disorganized.
George RExcellent customer service. The lady attendant offered to walk through the entire return process.
Bassam AOnly 5/8 tank of gas. The truck need major servicing. It was a very rough ride with apparent transmission issues. The cashier at this location was excellent and helped us with your broken after-hours, 12:00 noon🤨, phone rental pick-up option. Without her help we would've been stuck!
FRANCINE DThey were confused when I wanted to drop and tried to send me to another location 5 miles away. After showing the text with the location address they accepted the truck and were very helpful
SCOTT MClean it before giving it out.
Ixtlipaktzin MTruck is far from the office and office is confusing to get to as its around the front of the building. Also, the location we booked with a confirmed reservation sent us away as they didn’t have our truck. So other location forced extra mileage on the truck
Faruk NGreat, quick service. Easy to return the truck.
Michael DStaff was indifferent.
Paul JThe inside of the truck bed had sand and debris. I vacuumed it out prior to loading furniture. The transmission dropped into low gear at times and would not kick back out for a period. When it did this it caused a jerking motion, slowing the vehicle down more than necessary.
Dennis RI was charged $50 for the dolly which I didn’t use. The dolly was not tightened to the truck when I rent it.
Shuolin WI did not care for driving around the 18 wheelers, and the office parking was tiny and full. Poor signage for directing u haul customers.
Tim SVery helpful and excellent customer service. Small yet did everything they could and even upgraded our ride!!!
Patricia SIt was closed the two days I went there, even though I was told it was open and the truck was due back on that day and time. Also it was a truck wash with no signs for UHaul! No key drop box and the lady from truck wash was grumpy. I’d give this a MINUS 5 stars if possible. A terrible experience after a cross country move!
JO AThey need a bigger sign out front. We drove past it several times because nothing about the place said U haul location.
Mel CDefinitely will recommend very convenient to pick up, the truck was excellent and very clean, excellent miles per gallon, i love it.
Margarita GYour review questions are too narrow in scope. Yes, No and Not Applicable are too limiting. I am not sure a “truck wash” can be described as “clean and inviting”. I would describe it as adequate.
Mary CThese people are actually great. Prior to coming here we had a truck reserved at another location, we arrived within the advertising business hours. When we arrived there was no one there to help us, I called the telephone number and the woman answered, she said she was headed to Los Angeles to get away and she could help us. We were stuck without a truck you can only imagine how he felt. Fortunately after being on hold for about 15 minutes through the corporate service, someone was able to help us and direct us to this facility. Again, the information that we were given was not correct but the woman working here was kind and able to help.
Joseph BRegistered in line but it still took over 30-40 minutes to get truck. Lots of computer problems!!
Edward CFinal bill is incorrect and UHaul has not remedied the problem even after being in touch withnregional manager, I have been overcharged well over $100. I will takebthis to small claims court and it will cost the corporation more than the money I'm owed. The customer service skills were non-existent and rude. Employees can't do basic math. My final bill wasnt itemized and they couldn't explain the charges. I will give a negative review on Yelp and Google reviews as well. Teriibls experience with Uhaul during a time of great stress - moving an entire household from one end of the state to another.
CORINA LBad experience they over charged me and fixed it then charged the right price so they charged me twice and I have received my money back
landen mAll good.
Bernie HAccept cash for overages and offer a wider selection of sundries for customers to purchase. Also the lack of parking for dropping off trucks and customer parking needs to be addressed.
Steven BIt's a very odd location and feels a little unsafe in the back of the facility.
Tiffany BThe gal was quick and efficient. Answered all my questions.
Eleanor CVery professional staff.
Jay MThe woman who checked in my vehicle was professional and thorough even though she was clearly busy and had a lot going on when I arrived to turn in the truck. I really appreciated that! Parking was a problem and could have been a big problem, had I not been able to park behind (what looked like} a company vehicle. Otherwise, a-okay!
joan bI don’t think someone should be charge for a whole day when they return a truck five hours late
Vivianna VClean and wash the truck before renting to the next person. The whole truck was covered with bugs and the back of the truck was not cleaned out.
Robert GCustomer service was awesome! It was my first time driving a Uhaul and the front desk attendant was super helpful and made the whole process easy breezy!
Luisa OBig trucks in way but stafff very accommodating and nice
Jane BReserved online and picked it up without any problems. The girl helping us was very polite and helpful.
Rhonda STheir office was ok, but the three women at the office couldn’t figure out our order, told us to pull around back and someone would be by to help us, they never came. Also, worst of all, someone had gone out along side of one of the vehicles and took a dump! It had been there for awhile and been run over with a truck and stepped in...this was a terrible place to go!
LARRY BInterior of truck was not clean and blankets were not folded and just in a pile.
Matt SJust confusion about the 10 ft truck having a ramp, I was told it did. I have a bad knee so it was hard loading and unloading with my bad knee and no ramp. Other than that everything was great!
KARRIE SThe employee that helped me was extremely nice and professional. Bonus or pay raise should be discussed if not already
Justin BThe representative did not check to make sure the door latch was operable; ended up causing us a two hour delay for departure once we loaded the truck.
Amir AVery helpful with getting me going, I will tell everyone to use them.
Milburn SNice and friendly service
Edward PYoung lady still took care of me even though the U-Haul was technically closed. This is the kind of customer service that rocks!
MIKE SAgent was quite knowledgeable and helpful. Thank you.
stewart uGreat personnel
Russel M