Did mobile check in on app - easy enough but no option to account for the 6 blankets returned with the trailer.
Timothy W
Customer Reviews for Livewire Garage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Ricky was very helpful. No complaints.
GREGORY SThank you for your help and going out of your was to assure I had my return on time and as uhaul would expect.
Eleanor DWas great. Thank you.
JAIME SI replaced the gas above what I had received in the tank and was still charged a fuel fee. I returned the vehicle in cleaner condition than I received it and was charged a cleaning fee. There are honest ways for a business to make a few extra bucks, but unfortunately this place isn’t one of them.
JOSHUA HIt was hard to determine which vehicle was to be ours. Trying to go around the truck to fullfil the required tasks per the UHaul app was very hard as there is no lighting on the side of the building and you have to walk through taller grass to the back. In the dark it was very unsettling. The lockbox was terrible to get into. We spent so much time working with it. That part alone was just horrible. After making a reservation at one location then being told I would have to drive to a completely different location to I get the vehicle trying to complete the rental requirements and the get the key was a nightmare. Wasn't impressed with the overall experience at all.
Karla PCustomer service was great. This car hauler seemed to have more weight in the tongue the the previous one rented as it gave truck a drag where the first one barely knew was attached.
RALPH CLocation was closed. Just dropped off truck and dolly.
Steve SThe 10 foot truck was NOT a comfortable riding vehicle. Thankfully we used it for ONLY moving things locally. Otherwise, it would have been a very agonizing ride had it been a long distance drive.
Troy JEverything was great
Marlena LCustomer service was excellent and the rental process was easy. Equipment was clean.
Rickey MFriendly service and convenient location for our move.
Robert FThe truck it’s self had a little trouble but it was by no means the locations fault
Lacie RReturned equipment on Sunday so business was closed. Parking lot was a little rough with one pothole marked with a five gallon bucket. But there was room to park and it was easy to get into the parking lot as there were no curbs.
James EThe people was great but the truck had no heat and the weather was 19 degrees. I froze moving with no heat
joe jDrop off key box is great
Bren BNo one was there, and there was a drug deal that went down right in front of us.
Cristy FAbsolutely wonderful people to work with. I highly recommend them to everyone. Will definitely rent from them again 5, ⭐⭐⭐⭐⭐
Becky HThe only issue I had was the app took forever loading to the next step. Other than that it was nice not havin to wait on the business to open
Melissa AFast easy check in of return done by phone
Terry TVery helpful and friendly staff.
Craig HGreat people to rent from... always professional and courteous...equipment always clean and well maintained
Steven MVery kind and professional .... Always quick to help in a courteous and professional manner
Steven MThe hours posted on the website were not in agreement with their actual hours. Location is closed Saturday and Sunday.
Troy RI never have rented from uhaul before these people really made it a great first time experience
Tara MBest service I’ve had in a long time thank you
Eddy Wcustomer service very friendly and helpful.... rented 5x9 ramp trailer, it was is great shape, and worked awesome loading and unloading heavy motorcycle as well as having multiple heavy tie-down options.
Mark JMake mileage cheaper or offer a unlimited mileage
Michael Fplace was closed turned it in Via uhaul app
Don CNo issues whatsoever. Made our move so much easier.
Dennis GNothing...Ricky did an awesome job explaining everything.....was easy and very friendly...
Richard CNo problem checking in. Very professional friendly and knowledgeable. Highly recommend this location! A+
Sharon CJust as your doing
Jerry R