Customer Reviews for Liyo Mobile
(U-Haul Neighborhood Dealer)

32 reviews

6531 E Livingston Ave   Reynoldsburg, OH 43068

(614) 524-4450

Location Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(614) 524-4450

6531 E Livingston Ave
Reynoldsburg, OH 43068

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Chad B. 
Rating:
1.0

Answer customer calls also canceling reservations w/o customer notification is stealing never to go back to this location

MOLUALEM M. 
Rating:
1.0

Literally everything. Horrible experience

terrance P. 
Rating:
3.0

I jumped through all the hoops online to pickup my truck and got on-site and it would not work. Had to call customer service and do it all again to get key out of lock box. Truck was dirty inside and out. Will not use this location again.

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Jermain G. 
Rating:
5.0

Customer did not leave a comment.

Bikash S. 
Rating:
5.0

Customer did not leave a comment.

Chris V. 
Rating:
3.0

Clean truck bed before renting truck out. Clean cab as well. Both were dirty.

Jeffrey H. 
Rating:
3.0

Customer did not leave a comment.

Jason B. 
Rating:
2.0

Customer did not leave a comment.

SARAH G. 
Rating:
5.0

I have nothing to change, everything was ready, the associate was polite and quick, vehicle was clean. keep it up and you don't need to change a thing.

Gene M. 
Rating:
2.0

I was scheduled for an 8 o'clock AM pick up. My confirmation was for 8, my reservation said 8, the information I was given on the emails said I can electronically pick up the truck through the app. The app even said my pick up time was 8. It wasn't until I go to pick the truck up at 8 in the morning that I'm informed that I can't pick the truck up until 10 when this location opens. Needless to say I was annoyed. I had friends and family that showed up at 830 to no truck. They were just as suprised as I was. You need to work on congruency between the app and the pickup locations availabilty. Dont falsely advertise. Thats bad news bears.

MICHAEL G. 
Rating:
3.0

Truck was slightly dirty but not enough to say it wasnt clean seats, floor boards, and back of truck was great just cup holders were slightly dirty so as expected for a truck with as much use as they go through

ORION A. 
Rating:
1.0

I arrived approximately 40 minutes late. I did not receive a phone call for late show, but when I did arrive, the lady at Liyo Mobile was in the process of giving my reserved truck to another customer in the store. She had to back out of that transaction with the other customer. If I had arrived a little bit later, my reservation would have been gone. The truck I did receive was not broom swept, had trash in it, and had a dolly inside that was not zipped tied. I did not ask for a dolly because I had my own. So when I got to my moving location I had to sweep and clean the vehicle prior to my loading. I had to tie down the existing dolly in my personal vehicle bc I needed the space. I found out the lady changed my drop off location, when I requested a closer place. I had to call customer service and request another location but it was still 30 minutes away, which I also was charged overage miles.

Josh B. 
Rating:
5.0

But I was charged twice one for $129.56 and $86.70 but my total was only $66.70. I would like my money back please

CALVIN J. 
Rating:
1.0

Said gas wasn't where they gave it too me wasn't. Just bad

Delgazieo K. 
Rating:
1.0

The vehicle had candy on the floor. We rented a van but was forced to get a medium sized truck because there was no van available? Then the truck was on a 1/4th tank and we returned it well above a1/4th of a tank and still got charged for gas? I am absolutely pissed. I am going up to U-Haul today to demand my money back on the gas charge.

KATHLEEN M. 
Rating:
3.0

Customer did not leave a comment.

TERRELL L. 
Rating:
5.0

Customer did not leave a comment.

CHANDRA C. 
Rating:
3.0

Customer did not leave a comment.

Laquita M. 
Rating:
4.0

The location does not get picked up and the whole process turns into a nightmare.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

VERONIKA R. 
Rating:
5.0

Nothing. Service was wonderful! The truck was in great shape, not a single issue on the trip.

Susan S. 
Rating:
5.0

She was very nice to me

CEDRIC I. 
Rating:
1.0

A code was never sent to get into the lock box I was supposed to pick up at 9:00 a.m. but had to wait till 10:00 a.m. until someone got there. All she did was give me the key and tell me she wouldn't be there when I got back

Rosalyn S. 
Rating:
5.0

Customer service was wonderful. She was so helpful and professional. Thank you!

LUCY C. 
Rating:
1.0

The lady didn't know what she was doing. I was charged twice as well

TAYLOR D. 
Rating:
3.0

Customer did not leave a comment.

DELGAZIEO K. 
Rating:
3.0

Was pleased with the van. It was clean and easy to drive. The staff person was courteous and knowledgeable. Overall, a good experience.

GLORIA J. 
Rating:
5.0

Easy to use the self check in/out, everything went as expected. Returned the truck early with no issues!

HEATHER H. 
Rating:
5.0

my experience was great. The sales person provided excellent customer service. Very polite and professional

DENISE D. 
Rating:
3.0

Customer service was good

DELGAZIEO K. 
No reviews have been submitted for this location.

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