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DEBORAH W
Customer Reviews for Lloyds Repair Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service. Will be back to rent again in the future
ROBERT MWhen I picked up the trailer I said I was undecided on where to return it. Ann arbor Michigan and Adrian Michigan are both over an hour in either direction to drop off. Lloyd's repair service is 6 mi from my location. So when I dropped it off I called U-Haul and told them where I was at and wanted to drop the trailer there. After being transferred two times to somebody else I finally got somebody who said okay it's fine to drop the trailer there and if they would enter it into the paperwork. 3 hours later somebody from American storage in Adrian Michigan called me and asked me where the trailer was. I told him I dropped it off at Lloyd's repair service in Britton Michigan. The person was very upset because she said she had a reservation for that trailer and it was the only one that she had. I said I'm sorry about that but I have no control over it. About 2 hours later I got a call from U-Haul that asked me where the trailer was. I told him I dropped it off at Lloyd's repair service. They said okay they called somebody and finally somebody got their act together and said that the first person who told me it was okay did not complete the paperwork so nobody knew where the trailer was. The whole ordeal for me was somewhat irritating, and a shame that the first person didn't complete the paperwork which caused a lot of extra work for everybody else down the line. you should look into who it was that told me it was okay to drop off the trailer and did not complete their paperwork and help them understand their duties and responsibilities. Respectfully Mike Oliver
MICHAEL OExcellent assistance
David MGreat service! Super friendly people. Made it real easy. - Thank you.
PAUL DFlawless rental experience!! Will rent Uhaul from here again!! Top notch!! A++++!!
LONNIE PNA - smooth transaction - friendly staff, clean equipment and good communication throughout.
Jon REverything was fine.
william GI got charged for going over mileage and was not supposed to because I had to go to a different location to pick up the truck
JOHN BConvenient location and helpful staff.
DAVID MMobile check-in was incredibly tedious, and I was not made aware of the necessary documents and the steps for the process beforehand. Additionally, we ordered moving blankets and a dolly, but none were provided on pick up.
AARON CGreat customer service, friendly and helpful.
Jamie LFriendly staff and helpful. A quality experience for me.
JOHN SDon’t confirm someone’s appointment and then the day before call and say that the truck isn’t available and make them drive an hour out of the way to get a different truck. And then charge them for dropping the uhual off at another location that is only 5 minutes tops down the road.
Clarissa KVery professional, well maintained equipment and convenient. I will use them again!
DAWN EWorked out PERFECTLY for me ! Great group of guys there too! 5 STARS!!!
tom jDrop off went very smoothly. Personnel were very friendly and helpful. Location was very convenient for my drop offs.
Joel RVery easy. In and out. Can drop off after hours at this location. Great experience
Sean PThe guys & the 3 cats were very nice, prompt, professional, knowledgeable, and the trucks was basically brand new. Perfect experience
Dusti HWe were very happy with the rental. The equipment was onsite & ready when we arrived for pickup. The staff was friendly & knowledgeable
Janine BMy dolly looked new but my tahoe shook when I pulled it and had a problem with the lights. Theh worked when I left but the passenger side light stopped working. I had to wiggle the harness by the handle for picking it up
Douglas DOur 15' rental truck was well maintained, clean and was easy to maneuver! I recommend this rental option to anyone looking to get the job done swiftly and with ease!
karen nStay the same
Kenneth WGreat service
Trent LBroken wipers, no A/C… terrible service all around… Don’t recommend this location at all!!
Angela SBest team ever
Filip GThis location was very close to where we were moving, and qualified us for a discount if we dropped off there. The staff was very friendly and helpful.
Andrew gThank you for the prompt service to get me back on the road to get my job done.
DAVID VSo easy. So effective. Well done uhaul.
Thomas WThanks
DENNIS GLloyds is a very well maintained and friendly dealership. I highly recommend this Dealer.
William WThe gentlemen at Lloyd’s were a pleasure to do business was with. When I arrived to pick up my truck it was in great shape and r they had started it up for me to warm it up. I highly recommend Lloyd’s, I did business with them years ago and will continue todo business with them given the opportunity. Thanks guys!!!
BETH CLoyds is always friendly and helpful. I go out of my way to rent from them.
Steve OI put plenty of fuel in that truck right before I dropped it off. And was charged for 2 gallons not happy!
Troy BBoth were smooth transactions, (took a little long in Alabama because he hadn't done one before, but very polite and helpful) gentlemen in tecumseh were very friendly and helpful. Trailer itself pulled very well. Overall very happy
John HIt would have been difficult to pick up the trailer in a different location if I had not had a family member to drive the car between the two locations.
Jeff GMy only concern was the license plate was a paper taped on the back of the trailer that I rented & was half falling off. Was concerned that I would get pulled over for it but was lucky that I did not.
tina oGreat experience. Equipment was clean and worked well. Check in was quick and efficient. Duane was great help. Highly recommend the location as well as U-Haul.
James BSame issue as above with old equipment
Vincent SAll was great
lance uShop was fantastic but I’d never recommend ANY UHaul location.
Pamela JGreat customer service, speedy, I was in, paid, hooked up to the trailer and on the road in about 15 minutes. Great location to do business with the staff was great.
darrell gSo easy to pick up
William WNothing, Brian at Lloyd's was great to deal with.
Joseph HThe truck was all ready for us when we arrived, check in was quick and easy and so was the return. Definitely would recommend this location.
Sue Shave more uhaul locations like this one.
hemitheus gThey have always gone out of the way to help
PEG V