Mike was helpful and pickup/drop off was easy!
JASON M
Customer Reviews for LNM Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was not clean when we picked up. Cab was good but back was dirty. Check engine light was on and had hard time getting motivated. I would recommend them because of location and owner was nice.
JONATHAN SThe hours of operation on UHAUL's website do not match the actual hours of operation of this location. They are closed from 12:00pm until 1:30pm every day. Additionally, there is functionally no cell service at this location making checking in via the app impossible. Even if it did work, the key is still inside the building so you have to interface with the staff to get your rental regardless.
Joshua GVery easy nice guy
RICKY HReturned the truck after hours. Location was closed.
Carl PThe price was good I had no problem and easy pickup and drop off
CLEMENT JI can't really rate them since I did things after hours. I called and was told where to drop the car dolly, but I wasn't given instructions to drop the contract off and use the cell phone to record the drop off. I ended up chatting with U-Haul to get that all straightened out.
RONALD HNobody was there.
CRAIG SGreat service.
Robert GThe gentleman at the shop was very nice and helped me hook-up the trailer. He also verified that all lights on the trailer were working correctly. Very good experience...
Ricky HMike is helpful and knowledgeable
valerie lconsidering we have a uhaul place a mile from where we live and you set us way out to a place wat further out? yea you suck
denise pPrevious customer had issues due to web site not working.. problem was due to u haul site and this location caused delays
Russell DMike is a good guy. Great to deal with and makes sure things are easy to go.
shelly sMike is a star and wonderful to deal with. He’s our go to U-Haul man.
DAVID BI was impressed on how clean the van was!
irenecarmel rPlace was open according to google but I still had to pay a closed fee for returning it when not open
nicholas hHorrible experience! This location was over an hour away from the location we requested (and received an email confirmation ) on the U-HAUL website. The vehicle was not ready for us to safely drive away in when we arrived. We had to remove snow from the vehicle and ice from the windshield. The tires were not adequate for the weather. Making for a dangerous ride to our destination. There was an incident that happened and the person who assisted us was accusatory, when unable to fix the situation he called a towing company to come fix it. Could have called local police department and they would have done it for free. Instead we had to pay an additional $110 before we even left the parking lot!! We reached out to U HAUL. A representative called us back and said”technically you signed the paperwork and had the key in your possession so technically you were responsible for it. When in fact “technically” if they had done their job and had the vehicle ready for us , none of this would’ve happened!! We were not refunded the full amount of the $110!! If they were not at fault they would not have refunded any at all!! Sad that a respectable company is not willing to make it right.
Ronald SMike is classic Vermont… he also knows the equipment well.. I have rented numerous times from here and also dropped one way rentals here frequently. Derby Vt location boycotts trailers so this is the best and most reliable U-haul in the Newport VT area.
DAVID BPicked on a Saturday early morning and the owner was there with his help (his cute dog), and was very helpful. Thank you sir!
Eric MJust Excellent customer service.. couldn't do anything better !
Richard LYes very polite and overall good at what they do. Made sure everything worked before I left and showed me everything I needed to know as well.
Eric SGive cash back when possible on deposits.....Thanks ,
william bEasiest return to date!
David WAbsolutely would recommend! Very helpful!
David WOnce again, an excellent experience-very helpful!
David WThe man that worked there was pleasant to deal with
larry cWe've dropped off here before but it was always late/after hours. This time we got to meet Michael. He was EXTREMELY helpful. Pointed out where to leave it, helped guide me into the spot. Helped unhitch us. Pleasant chat when dropping off - very friendly and welcoming. Glad to be moving to this area. Again, would definitely recommend this location.
David WTop right corner of roofed leaked inside
Roxanne ANo one explained that there would be a charge for After Hours drop off. I've never had this charge before. Also, there is no cell access at this location, so it took over 1/r hour to be able to check the trailer in.
Robert MSomeone was inside but wouldn’t answer the door due to loud music playing inside. I went thru the app & followed drop off instructions and put rental agreement into your box . I did take pictures of the trailer so that there would be time stamped documentation as to drop off time which I did early (1:30 pm Saturday July 29, 2023).
philip tUsed this location as a return site. Both times the shop was closed so there was no interaction with staff other than a phone call. Easy enough to use - other pieces of equipment were lined up so just parked my return next to the others and left my contract in the drop box.
David WThe local pickup places were great. However, the uhaul online reservation system was not up to date and there was very limited cell service at the pickup site. The uhaul website should have forced me check-in online to save time.
SHAUN GGreat ole country guy
Daniel Bfloor of trailer was weak in one spot. I covered it with plywood for safety sake. Otherwise equipment was working appropriately
THOMAS mGreat fast check-out trailer was clean.
Paul PFire the store employee. He used my personal number to call me at different times of the day. He harassed me and added charges to my account that I did not want.
Carmen PThe gentleman at this location went way beyond what he needed to do when I returned the trailer there was a socket left in the back he actually called me and let me know so it could get returned to its owner
Art HThe guy tried to charge us for folding blankets (again) because a few fell over when in transit. The majority of all the blankets were still in the original bag not even opened (we only used a couple). He had my wife come and fold them so they didn't charge us. The other uhaul location I went to in Vermont last year was 1000xs nicer and I even offered to help them with a few things while there since they were so nice.
Mary AHow about having equipment at the contracted location? Maybe giving more than a days notice of the location change? Having to drive an extra almost 200 miles (round trip) to get a trailer when you have a moving deadline is not reasonable.
James TAgent was not there... did not pick up when calling... a very negative experience
DAVID BMike at LNM Auto is the best - expect excellent service from this legend
Kevin BPersonable service.
Thomas MYou should actually charge people what you say and your trucks shouldn’t say save $25 if you clean out the truck and sweep it if it’s not true you guys charged me $75 then a day later you bumped it up to $89 for me going 40 miles in a 15 foot box truck even after I filled the truck up and cleaned it plus the shop owner wasn’t even available for me to tell him I did everything I was supposed to I spent over $120 to use a truck that was bigger then I asked for to go 40 mile round trip next time I’m just gonna buy my own truck I’m very disappointed
Jordyn PBad cell service, so unable to process drop off through the app, but luckily someone was at the shop to hand the keys to
Julianne JThe person here couldn't even be bothered with coming out to speak with me. I called on the phone and was told to park the trailer in the back of the building and unhitch it. (This, during a snow storm.) Lousy customer service.
Julia W