Customer Reviews for Local Lock It

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Local Lock It

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MITCHEL B.
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Great people to work with. Not a problem.

MARK P.
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Very friendly and helpful.

MICHAEL W.
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Customer did not leave a comment.

MICHAEL M.
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Very pleasant employee & helpful when dropping off .

Frederick S.
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Returning the trailer was very straightforward. Additionally, we have rented a storage unit at Local Lock It. It is clean and dry and very low-cost.

Will M.
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Customer did not leave a comment.

Nevorah C.
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Will was very helpful and friendly. The van was not what we reserved, but turns out it was exactly what we needed. Everything fit, it was easy to drive and thank goodness for the air conditioning!! The whole experience was fast and easy. Thanks!

Jackie P.
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Lady at Paso Robles lock it HAS nothing to do with it....UHAUL traffic Tony in Crystal Lake Illinois did not allow her to release my u box to me for self delivery and she was afraid to loose her authority with U Haul. My u box was held hostage...due to this...my son LOST his job. Then I demanded return...and that didn't happen either. Legal and claims has not responded to me. Worst experience of my life

Deborah S.
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Customer did not leave a comment.

Robert G.
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Customer did not leave a comment.

William S.
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Customer did not leave a comment.

Teri P.
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Jose G.
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We always have a great experience at this location and won't go anywhere else :)

Bryan R.
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Customer did not leave a comment.

William W.
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More tie downs in the uBox- about a dozen would be best. Having only 2 is really a poor idea.

Charles M.
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The person checking us in was very helpful, was very thorough in the safety checks and had us checked out very quickly m.

Brett N.
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Customer did not leave a comment.

Exequiel D.
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Friendly and courteous staff.

Mitchel L.
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First 5x9 ramp trailer was dragging my truck down. 5 miles from pick up I called and returned trailer for a replacement. Will was very accommodating , hooked up another trailer and got me on my way. Bearings were to tight or not lined properly, second trailer no problem Paso to Phoenix.

Jordan C.
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The agent "willie" didn't give me all the equipment I needed for my move..i.e. appliance dolly but charged me for it. Overchanged days. Would not use this location again.

David W.
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I arrived at my scheduled time of 4:30 to pick up the van. The place closed at 4 so I went through the app to check out the van. What an inconvenience. I didn't leave the lot until 5:15. I don't blame the local owner, the uhaul chat and phone customer service was terrible. If I had known I would have got there a half hour earlier and talked to a human.

Cynthia C.
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Everything was very well organized. Employee was very professional, knowledgeable and helpful. Would highly recommend this UHAul business!

Sharad S.
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Customer did not leave a comment.

Natalia D.
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The truck was just great!

LORI C.
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I chased a car transport trailer all day I want to give a a huge thumbs up ?? and five stars ?? ?? to Paso Robles awesome customer service. A thumbs up ?? to Bakersfield for contacting me before I drove there to let me know they didn't have the trailer. And a big giant thumbs down ?? to the Atascadero location the lady was rude and I have nothing nice to say about them and there customer service.

MARIA G.
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Customer did not leave a comment.

Dick W.
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Customer did not leave a comment.

Christian G.
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The manager at this location, was very helpful and kind. I forgot his name very hardworking guy

Juan G.
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Customer did not leave a comment.

Robert K.
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Customer did not leave a comment.

Karen S.
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Customer did not leave a comment.

Eldwin K.
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Customer did not leave a comment.

DONNIE F.
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Customer did not leave a comment.

patrick M.
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ubox was 17 days LATE. no one ever seemed to know where it was or when it would actually show up. Had 3 guaranteed delivery dates. customer service was confused and not helpful. Van Nuys staff was very helpful within the constraints to their responsibilities. we need to ship those materials to Boston in July. doubt that we'll use UHaul

Kristen H.
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Customer did not leave a comment.

Alfonzo M.
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Will was very accommodating, and worked hard to make our experience smooth

Ramiro R.
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Will - very friendly and polite. Can have his own business. Enthusiasm displayed as he performed his job above all that he had to do.

NORA P.
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Customer did not leave a comment.

Erwin G.
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Garland G.
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I can't say. Everything went smooth. Great staff

Hillery B.
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Customer did not leave a comment.

Greg G.
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While renting the truck online, I looked very carefully for any mention that I needed to fuel the truck to the same amount of fuel as when I picked it up. I also checked before returning the truck. NOWHERE did I see any direction to re-fuel the truck, so I assumed that the fuel used was paid in part by the $0.79 per mile. So I returned the truck and found out thru the drop off process, that I was expected to re-fuel the truck or there would be an extra charge. The location of the office is in the middle of nowhere and is literally MANY MILES from the nearest gas station. The nearest gas station is a 9 mile round-trip from the haul office and takes 15 minutes round-trip, and I needed to leave right away for an appointment. So I was effectively forced to accept the fuel charge, which totaled $25. This amount is nowhere near the amount of fuel I used. So, given all of these circumstances, I believe it was very unfair to charge me that $25 fee. If the need to re-fuel information is in fact contained in the renting process, I would bet that it is contained in very small print. It needs to be much more visible. I also think the direction to re-fuel needs to be one of the questions that the renter physically has to click on to show that they read and understand it. I would imagine it won't happen, but again, given all of these circumstances, I would very much appreciate a refund to my credit card for the $25 fuel fee, as again, it is unfair. Thank you.

Michael C.
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The branch itself was great. Tje woolens were very helpful and apologetic for the delays being caused by the computers. Ironically this has happened to me at other branches as well so it is systemic in the software. The Uhaul computer system is a piece of crap though. Corporate needs to do a serious overhaul on it if they want to keep customers from going elsewhere.

Steven G.
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Customer did not leave a comment.

JOY L D.
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Eric D.
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Joan L.
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Al D.
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Uriel A.
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Chris N.
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Robert S.
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BRIAN D.
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lewis V.
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Excellent staff

Kenneth J.
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Another U-Haul = Another Problem !

Jennifer R.
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Super helpful and efficient. I was worried during this Covid-19 situation but didn't change a thing with the excellent customer service.

Mark W.
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Customer did not leave a comment.

Brian G.
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Customer did not leave a comment.

Krystinah T.
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john R.
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Nothing! It was Great!!!

Robin Lynn S.
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She went out of her way to help me and apologized for people's rudeness that had worked at other U-Haul centers. Her name is Joanne and she's incredibly kind and nice and good at her job.

Joseph H.
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Customer did not leave a comment.

Kimberly B.
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Customer did not leave a comment.

Michael W.
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Customer did not leave a comment.

Michelle V.
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Customer did not leave a comment.

Mike S.
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I have moved across the country 2 times and both of my experiences with Uhaul have been terrible, there is always a person that is helpful but the experience was horrible over the course of the moves I have spent somewhere around $10000 and I will NEVER give Uhaul another penny. I will be filing a formal complaint and I would not recommend using Uhaul, go with another company.

Emily M.
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Had to pickup at this location because last minute Uhaul told me they didn't have the trailer nearby. The rep at the location provided me with a really old trailer despite having plenty of newer ones nearby. After requesting a newer one, he proceeded to dent it to me.

Jacob S.
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This facility is not up to your business practices. Been using u haul a long time and this experience was disappointing.

Raymond H.
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The service at the location and the vehicle were excellent.

irving C.
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Customer did not leave a comment.

KENT S.
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Customer did not leave a comment.

Amber W.
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Customer did not leave a comment.

Madeline R.
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My box was 2 weeks late. I was very disappointed in the logistics and organization of the company and will be hesitant to use them again.

enrique O.
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I have no comment on that my experience,,was satisfactory...

Patrick W.
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Location requires crossing lanes of a major highway, US 101, if traveling south. There are no alternatives. This is a very dangerous situation especially for inexperienced drivers driving a large truck or towing a trailer.

Lester W.
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Agent was very helpful. Location was great. Out of the way, easy in and out.

Colleen P.
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When someone reserves a truck and person says he has 3, it should be there when you arrive for pick up. Drove 1st given and instantly returned due to tire/axle issues. Second one wasn't any better. Desperate so got job done. Rented out with less than 1/2 tank of gas. Immediately had to fuel up. Overcharged in mileage. Charged $.99 per mile when contract said $.79. Returned with same amount of gasoline. I took pictures.

Maddy R.
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Robert was really helpful and made our move so much easier!!

Loren W.
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The gentleman who checked us in (I'm so bummed I forgot his name) was super friendly and efficient. He hitched us up and we were on our way. He was very busy and handling a lot of customers well.

Mark C.
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On line order was not user friendly. Customer service terrible. Thanks to the local lock it for great customer service.

Ralph K.
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Customer did not leave a comment.

Steven H.
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Customer did not leave a comment.

Lorree W.
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Robert did a great job checking me in, explanation the cargo van to me, and checking me out. Very professional! I plan to rent a cargo van from this location in the future.

Noe Q.
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Customer did not leave a comment.

MYLAH P.
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A new process for after hours pick up needs to be available. The app/U-Haul.com has errors and took forever to be fixed.

Joshua T.
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Friendly workers, no complaints

Erin P.
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Customer did not leave a comment.

Jason A.
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The staff was very friendly and accommodating.

Michael S.
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Customer did not leave a comment.

Deborah B.
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Customer did not leave a comment.

Jaclyn C.
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Robert was extremely helpful throughout the entire process, from booking my reservation to hooking the trailer to the back of my vehicle. Quick, easy and painless, thank you!

Mario G.
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Custer Service from UHaul agent was fantastic

Thomas M.
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Great enthusiasm from the employee. Made me excited to be getting the truck.

Arthur M.
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Our shipment arrived only 1 day late. I was able to hire 2 young, strong, personable, on-time guys thru U-Haul to unload our box into our home. The U-Box driver who unloaded/loaded our U-Box onto her truck was also personable and friendly. Overall, I could not be more pleased with this experience.

Tim Y.
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Excellent customer service!!!

Fred T.
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After getting bookings cancelled at other locations, Bob went above and beyond to find a trailer. Keeping me updated on his efforts, he located one. Thanks Bob for a great job

John E.
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Customer did not leave a comment.

Walter K.
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They were very helpful at pickup

Connie B.
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Customer did not leave a comment.

Isauro V.
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Customer did not leave a comment.

Elaine T.
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They made it so easy

shannah c. | Overall Experience |
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Great storage facility!

Debbie H. | Overall Experience |
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Steve was amazing! He was extremely patient and helpful throughout my entire storage and moving experience. He exemplifies perfect customer service.😎

BECCA M. | Overall Experience |
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Everything was great. The staff was very nice s d helpful

TIM C. | Overall Experience |
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Everything was good

Debbie H. | Overall Experience |
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Steve was so helpful and understanding of my questions. He really is a pleasure to do business with. I received excellent customer service from him.

No reviews have been submitted for this location.

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