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Jim R.
Customer Reviews for Local Lock It
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lead at the front desk was very helpful and friendly and got us on our way quickly. Highly recommend this location over others in the area.
CHARLES M.I was never told I needed to fill out the tank to the same amount that it was when I drove it. I told the U-Haul assistant I was going to drive it 75 miles so he gave me the final price. ( or I thought so) I just received the adjusted bill and besides getting charged $18.85 for fuel I also got charge an extra $30.
John R.Will was EXCEPTIONAL!!! He was friendly, easy going and super helpful, the entire process from booking to pickup Hang on to him, people like him are hard to find!!
ALLYSON M.Very easy for drop off they inspected the truck to make sure we did not forget anything under the seats on the floorboard, etc.. Very nice people.
Christina F.Good and friendly
Dickson O.The pickup and drive was quite good. The drop off was something I will never do with UHAUL again. Dropping off at a location that is seedy and a last minute change from UHAUL and not us with no parking and answering a bunch a questions on a phone app was NOT pleasant. I wont accept a last minute change like this again although, like I said, the pickup and drive were good.
Leona D.Go over and inspect all your trailers. Tire was bald and would not be safe to drive. The tow straps were worn down and wasn't comfortable with hauling. Not a good experience.
trina D.Wish I could remember the guys name but he was very friendly and helpful. I was returning a rental close to closing as u can get and needed a different rental asap and he got it done for me quickly and helped me figure out the smartest rental for what my plans were. Thank you!
Jennie F.check the fender lights
saul T.Make good on your promise for the truck we ordered!
Lisa G.The gentleman I rented from , I think his name was Will or Bill was very friendly, had me in and out in minutes. Wonderful employee you have there. Thanks Ron
Ron H.Dropped off after hours
Robert O.Very good
susan D.Dropped off after hours
Cole H.Helpful and professional
JAMES G.Fortunately it is a large location. The guy was super helpful and friendly despite having many of the same trailer that we were dropping off. I think U-Haul needs a method to redistribute the inventory piling up in one location, but that is not owner/manager's problem, so no slight on him :)
Jenny V.The guy working the desk really knows his stuff and was very happy with his service
Miles H.No one on site. Appeared to be an overflow lot.
Devin M.nice helpful
Mike J.The location for drop off was deserted. No one was around and it was 10 or after. A sign said they would be back in 30 min. After waiting for 45 we left the trailer right by the door and then filmed as we detached the trailer. We also filmed the trailer information. Very strange behavior for a business.
Sadie L.Dropped trailer early morning before opening. Lest voicemail about tire which continued to lose air
LEIGHTON R.Nothing, staff was knowledgeable and courteous. Excellent service.
jerry P.Hours of operation seems late when people are trying to move sooner than 9am.
HERBERT M.Everything works great
Kelly E.I only say that I recommend an excellent service
gustavo M.I rent there often. I love it. Hope I can get the real pickup truck for harvest.
FRANK B.Again very helpful and very friendly
Pamela B.The site was closed when we dropped off trailer.
Barbara G.Nothing to improve. This location is awesome. Everything is great . five star service
martin S.I had to drive about 45 min. from my house to the pick up location.
Jeffrey C.The people were helpful, but we did not make our reservation for this location. We had to come 30 minutes to get the equipment, that was frustrating and started the day off on the wrong foot.
Chritopher G.Very helpful staff
Peter J.Very friendly staff at paso location. Tight opening hours schedule
NICOLAS S.Went above and beyond in customer service, and provided a reliable and quality product. Thank you!
Wendy H.Very friendly and polite service!
Mark T.That the vehicle be clean before pick up, but it was good what I needed it for. Excellent customer service.
Daniel L.Easy pickup and dropoff
Micheal S.It was closed by 4 pm.
NICOLAS S.Great guy and cordial
martin S.Great service, Thanks!
ENRIQUE V.I have found with past equipment rentals that tire pressures are usually way off. Shouldn't be renter's responsibility to go find air. Also, some of the moving parts like the jacks that raise and lower equipment are very difficult to use and would greatly benefit from some lubrication once in a while.
ROBERT S.Have dropped-off here twice and no one is in the office during listed business hours. That said, the U-Haul on-line check-in seems to work fine.
COLIN R.I paid for an extra day in case I ran into problems , I did not have any problems and returned the unit as was in the original contract but will not receive a refund for the extra day . Joe consumer gets hosed again
Jack R.Service was great 👍
Robert A.Super employees & experience !!!
David B.It was a drop off when closed. My only comment is the tailor is heavy to lift off. If there were some kind of lift assist on site would be helpful. I left it full of cardboard and got a call regarding. The staff was supper helpful Great job.
Tony M.Huge yard for U Haul & storage ! Great employee this time, great !
David B.Is perfect nothing else thanks for the help to us
Saul C.Pay your employees to be vested in the system.
Ed W.Veteran Discount !
DAVID B.No one is ever in the office. I moved out two months ago and still do not have my deposit back.
James O. | Overall ExperienceGreat storage facility!
shannah c. | Overall ExperienceSteve was amazing! He was extremely patient and helpful throughout my entire storage and moving experience. He exemplifies perfect customer service.😎
Debbie H. | Overall ExperienceEverything was great. The staff was very nice s d helpful
BECCA M. | Overall ExperienceEverything was good
TIM C. | Overall ExperienceSteve was so helpful and understanding of my questions. He really is a pleasure to do business with. I received excellent customer service from him.
Debbie H. | Overall ExperienceVery efficient and polite staff
Privacy R. | First ImpressionsDid not utilize the facility, cancelled the reservation for the truck and thought it also cancelled the facility.
Privacy R. | First ImpressionsDelivery was timely.
Privacy R. | First Impressions