Customer Reviews for Local Lock It
(U-Haul Neighborhood Dealer)

1073 reviews

5995 Monterey Rd   Paso Robles, CA 93446

(805) 237-0081

Location Hours

  • Mon: 9 am - 4 pm
  • Tue: 10 am - 2 pm
  • Wed-Sat: 9 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 7/27/2021: Closed

Services at this Location:

Contact Us

(805) 237-0081

5995 Monterey Rd
Paso Robles, CA 93446

Services at this Location:

Location Hours

  • Mon: 9 am - 4 pm
  • Tue: 10 am - 2 pm
  • Wed-Sat: 9 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 7/27/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Joanne was amazing!

RAMON D. 
Rating:
4.0

When arrived had to be swept out and exterior was not clean...but I would still recommend because he immediately had .the worker do and was not happy with the worker.

John B. 
Rating:
4.0

Customer did not leave a comment.

CHERYL G. 
Rating:
3.0

People very helpful. Location not particularly conveniently located. Had sort of a junkyard feel to it.

JOHN B. 
Rating:
5.0

There was a problem because I was suppose to pick up the truck in NIPOMO and San Luis Obispo Stated the truck could only pick up the truck in San Luis Obispo and the morning of the pick up they called and stated they don't have a truck until the next day and we had dead lines so we called and found a truck in Paso Robles because Of the original price not honored or the extra 100 miles so the overall cost me $200 + time. I know no one cares but I do. Paso Robles was great and gave me a $50 discount but couldn't do more but understood my situation Steve wells. 559-281-5654

STEVEN W. 
Rating:
3.0

Customer did not leave a comment.

RODNEY K. 
Rating:
5.0

Customer did not leave a comment.

Jackson A. 
Rating:
4.0

Customer did not leave a comment.

FREDRICK H. 
Rating:
2.0

Customer did not leave a comment.

Nicolas R. 
Rating:
5.0

he was the greatest , and it was a hot day

DAVID O. 
Rating:
3.0

Customer did not leave a comment.

GARY G. 
Rating:
5.0

Customer did not leave a comment.

LIZBETH H. 
Rating:
5.0

Customer did not leave a comment.

KEITH C. 
Rating:
5.0

Thank you

Sherry M. 
Rating:
3.0

Customer did not leave a comment.

BRENDA S. 
Rating:
4.0

There was a glitch in the amount I was charged, which issue originated from Scheduling and not from the location. When I brought it to the location's attention, they did their best to help me and were very friendly. I have nothing but good things to say about the location in Paso. It is unfortunate that I had to travel 3 hours round trip to pick up a cargo trailer, but that was not the location's fault. They were very helpful! Highly recommend them.

BRENDA E. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

The people at this location are excellent, they went above and beyond

David M. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS F. 
Rating:
3.0

Customer did not leave a comment.

ROSS B. 
Rating:
5.0

Excellent informed representative. Great experience

TIMOTHY B. 
Rating:
5.0

Drop off was before opening but easy to figure out.

barbara G. 
Rating:
3.0

Customer did not leave a comment.

Kris W. 
Rating:
5.0

No one is ever in the office. I moved out two months ago and still do not have my deposit back.

James O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathryn I. 
Rating:
5.0

Customer did not leave a comment.

BILL P. 
Rating:
3.0

Very friendly and helpful.

DOUGLAS C. 
Rating:
4.0

I was moved to this location (5995) after waiting a half hour at 2050 spring street because no one at that uhaul location would answer phones and no one was there I called regional uhaul she tried to get ahold of the manager which he also didn't pick up the phone much rather prefer 5995 over 2050

Makana F. 
Rating:
5.0

Customer did not leave a comment.

Clara P. 
Rating:
5.0

Customer did not leave a comment.

JOSE V. 
Rating:
3.0

Customer did not leave a comment.

Reannin W. 
Rating:
4.0

Customer did not leave a comment.

NICOLAS C. 
Rating:
5.0

Everyone was GREAT... Megan the driver who delivered my U-Box was Wonderful & So was Her Helper .. Thank You Everyone 😃

JULIE B. 
Rating:
5.0

Customer did not leave a comment.

PAUL G. 
Rating:
5.0

Customer did not leave a comment.

ALBERTO F. 
Rating:
4.0

The headlight on the drivers side was burnt out. The interior lights for the back of the truck should be a separate switch instead of the dash switch that jeeps turning off. It was so annoying for unloading in the dark.

CANDICE M. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Olivia B. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO S. 
Rating:
5.0

Customer did not leave a comment.

LARRY R. 
Rating:
3.0

I will never go with uhaul again. I was misled from the initial phone call all the way through when I finally hired another moving service. Not only was I misled in what I was offered, but each time I contacted uhaul, I was informed of something different. It was clear that they do not have effective communication within this company. Lastly, the box broke in transit, but I was not informed of the breakage when the receiving branch initially called me to empty it out as they could not deliver it to me in that condition. It was not until the second call from them that I was informed why. I am very unhappy about the service provided and will not be recommending others to use it.

katy G. 
Rating:
5.0

Customer did not leave a comment.

Lance N.  |  Overall Experience 
Rating:
3.0

I know it wasn't the uhaul employees fault but I had to pick up my trailer 2 hours late because neither trailer they had coming back came back on time. Also I was told by this employee I would be paid for unused days and that was false.

ROBERT R. 
Rating:
4.0

Customer did not leave a comment.

LISA B. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Great people to work with. Not a problem.

MITCHEL B. 
Rating:
5.0

Very friendly and helpful.

MARK P. 
Rating:
1.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Very pleasant employee & helpful when dropping off .

MICHAEL M. 
Rating:
5.0

Returning the trailer was very straightforward. Additionally, we have rented a storage unit at Local Lock It. It is clean and dry and very low-cost.

Frederick S. 
Rating:
5.0

Customer did not leave a comment.

Will M. 
Rating:
3.0

Will was very helpful and friendly. The van was not what we reserved, but turns out it was exactly what we needed. Everything fit, it was easy to drive and thank goodness for the air conditioning!! The whole experience was fast and easy. Thanks!

Nevorah C. 
Rating:
1.0

Lady at Paso Robles lock it HAS nothing to do with it....UHAUL traffic Tony in Crystal Lake Illinois did not allow her to release my u box to me for self delivery and she was afraid to loose her authority with U Haul. My u box was held hostage...due to this...my son LOST his job. Then I demanded return...and that didn't happen either. Legal and claims has not responded to me. Worst experience of my life

Jackie P. 
Rating:
5.0

Customer did not leave a comment.

Deborah S. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Teri P. 
Rating:
5.0

We always have a great experience at this location and won't go anywhere else :)

Jose G. 
Rating:
3.0

Customer did not leave a comment.

Bryan R. 
Rating:
5.0

More tie downs in the uBox- about a dozen would be best. Having only 2 is really a poor idea.

William W. 
Rating:
5.0

The person checking us in was very helpful, was very thorough in the safety checks and had us checked out very quickly m.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Brett N. 
Rating:
5.0

Friendly and courteous staff.

Exequiel D. 
Rating:
5.0

First 5x9 ramp trailer was dragging my truck down. 5 miles from pick up I called and returned trailer for a replacement. Will was very accommodating , hooked up another trailer and got me on my way. Bearings were to tight or not lined properly, second trailer no problem Paso to Phoenix.

Mitchel L. 
Rating:
1.0

The agent "willie" didn't give me all the equipment I needed for my move..i.e. appliance dolly but charged me for it. Overchanged days. Would not use this location again.

Jordan C. 
Rating:
3.0

I arrived at my scheduled time of 4:30 to pick up the van. The place closed at 4 so I went through the app to check out the van. What an inconvenience. I didn't leave the lot until 5:15. I don't blame the local owner, the uhaul chat and phone customer service was terrible. If I had known I would have got there a half hour earlier and talked to a human.

David W. 
Rating:
5.0

Everything was very well organized. Employee was very professional, knowledgeable and helpful. Would highly recommend this UHAul business!

Cynthia C. 
Rating:
5.0

Customer did not leave a comment.

Sharad S. 
Rating:
5.0

The truck was just great!

Natalia D. 
Rating:
5.0

I chased a car transport trailer all day I want to give a a huge thumbs up ?? and five stars ?? ?? to Paso Robles awesome customer service. A thumbs up ?? to Bakersfield for contacting me before I drove there to let me know they didn't have the trailer. And a big giant thumbs down ?? to the Atascadero location the lady was rude and I have nothing nice to say about them and there customer service.

LORI C. 
Rating:
5.0

Customer did not leave a comment.

MARIA G. 
Rating:
4.0

Customer did not leave a comment.

Dick W. 
Rating:
5.0

The manager at this location, was very helpful and kind. I forgot his name very hardworking guy

Christian G. 
Rating:
5.0

Customer did not leave a comment.

Juan G. 
Rating:
4.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
4.0

Customer did not leave a comment.

Eldwin K. 
Rating:
5.0

Customer did not leave a comment.

DONNIE F. 
Rating:
4.0

ubox was 17 days LATE. no one ever seemed to know where it was or when it would actually show up. Had 3 guaranteed delivery dates. customer service was confused and not helpful. Van Nuys staff was very helpful within the constraints to their responsibilities. we need to ship those materials to Boston in July. doubt that we'll use UHaul

patrick M. 
Rating:
5.0

Customer did not leave a comment.

Kristen H. 
Rating:
5.0

Will was very accommodating, and worked hard to make our experience smooth

Alfonzo M. 
Rating:
5.0

Will - very friendly and polite. Can have his own business. Enthusiasm displayed as he performed his job above all that he had to do.

Ramiro R. 
Rating:
4.0

Customer did not leave a comment.

NORA P. 
Rating:
4.0

Customer did not leave a comment.

Erwin G. 
Rating:
4.0

I can't say. Everything went smooth. Great staff

Garland G. 
Rating:
4.0

Customer did not leave a comment.

Hillery B. 
Rating:
3.0

While renting the truck online, I looked very carefully for any mention that I needed to fuel the truck to the same amount of fuel as when I picked it up. I also checked before returning the truck. NOWHERE did I see any direction to re-fuel the truck, so I assumed that the fuel used was paid in part by the $0.79 per mile. So I returned the truck and found out thru the drop off process, that I was expected to re-fuel the truck or there would be an extra charge. The location of the office is in the middle of nowhere and is literally MANY MILES from the nearest gas station. The nearest gas station is a 9 mile round-trip from the haul office and takes 15 minutes round-trip, and I needed to leave right away for an appointment. So I was effectively forced to accept the fuel charge, which totaled $25. This amount is nowhere near the amount of fuel I used. So, given all of these circumstances, I believe it was very unfair to charge me that $25 fee. If the need to re-fuel information is in fact contained in the renting process, I would bet that it is contained in very small print. It needs to be much more visible. I also think the direction to re-fuel needs to be one of the questions that the renter physically has to click on to show that they read and understand it. I would imagine it won't happen, but again, given all of these circumstances, I would very much appreciate a refund to my credit card for the $25 fuel fee, as again, it is unfair. Thank you.

Greg G. 
Rating:
5.0

The branch itself was great. Tje woolens were very helpful and apologetic for the delays being caused by the computers. Ironically this has happened to me at other branches as well so it is systemic in the software. The Uhaul computer system is a piece of crap though. Corporate needs to do a serious overhaul on it if they want to keep customers from going elsewhere.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Steven G. 
Rating:
4.0

Customer did not leave a comment.

JOY L D. 
Rating:
5.0

Customer did not leave a comment.

Eric D. 
Rating:
3.0

Customer did not leave a comment.

Joan L. 
Rating:
5.0

Customer did not leave a comment.

Al D. 
Rating:
5.0

Customer did not leave a comment.

Uriel A. 
Rating:
5.0

Customer did not leave a comment.

Chris N. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN D. 
Rating:
5.0

Excellent staff

lewis V. 
Rating:
2.0

Another U-Haul = Another Problem !

Kenneth J. 
Rating:
5.0

Super helpful and efficient. I was worried during this Covid-19 situation but didn't change a thing with the excellent customer service.

Jennifer R. 
Rating:
4.0

Customer did not leave a comment.

Mark W. 
No reviews have been submitted for this location.

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