Customer Reviews for Location Rouanda Pro Tec
(U-Haul Neighborhood Dealer)

271 reviews

1904 Boul Rideau   Rouyn-Noranda, QC J0Z1Y0

(819) 797-8309

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 6/24/2022: Closed
  • 7/1/2022: Closed
  • 9/5/2022: Closed

Services at this Location:

Contact Us

(819) 797-8309

1904 Boul Rideau
Rouyn-Noranda, QC J0Z1Y0

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 6/24/2022: Closed
  • 7/1/2022: Closed
  • 9/5/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

conrad T. 
Rating:
5.0

Customer did not leave a comment.

francis L. 
Rating:
5.0

Français svp. Rien à dire concernant Rouanda location. Mais le service à la clientèle de la compagnie u-haul. Très très très très mauvais!!!!!!!

Jessica D. 
Rating:
5.0

Customer did not leave a comment.

Fabien D. 
Rating:
5.0

Everything went well. The people that served us were very helpful and the quoted price was honored which we appreciated. Thank you

louise L. 
Rating:
5.0

Super service téléphonique et aux comptoir Je suis contente d'avoir louer cette camion, sa rentre beaucoup de stock. Merci beaucoup 😊

LIDIA H. 
Rating:
5.0

Customer did not leave a comment.

andreane B. 
Rating:
5.0

très satisfait du service

jocelyn V. 
Rating:
5.0

Good

Boris B. 
Rating:
4.0

snow tires will be nice especially in winter

Mélissa D. 
Rating:
2.0

Customer did not leave a comment.

JErImy C. 
Rating:
5.0

Customer did not leave a comment.

Mary R. 
Rating:
2.0

Everythiong on that truck was frozen, the windshield washer fluid, the little motor that spills the fluid on the windshield was frozen too, the wiper blades were meant for summer conditions as it was -30C... Had to stop every now and then to throw snow at the windshield to clean it... twas a nice ride!

Jean-Francois C. 
Rating:
1.0

i needed the truck for the week-end. The shop was closed on the week-end. They call me 2 day before telling me i have to get the keys on friday. I had to take the truck and find a place to park it until the next morning. Then i get the truck back on sunday (3 days) before the gate like the guy told me. They charged me 4 days for 2 days use and 52 miles. Next time i will make buisness with a moving company. It cost me 455.05$ (With gas) for a 2 days move over 52 miles. This makes no sence.

Benoit R. 
Rating:
5.0

Very friendly and accommodating staff!!

Patrice L. 
Rating:
5.0

Customer did not leave a comment.

Francois G. 
Rating:
4.0

Customer did not leave a comment.

ricky R. 
Rating:
5.0

Customer did not leave a comment.

LARRY L. 
Rating:
5.0

Customer did not leave a comment.

Jean D. 
Rating:
4.0

Customer did not leave a comment.

Sebastien P. 
Rating:
5.0

Customer did not leave a comment.

micheline M. 
Rating:
5.0

Customer did not leave a comment.

Raynald G. 
Rating:
5.0

Mon fils a bien aimé le conduire. Il trouvait qu'il tenait bien la route. Si j'ai un autre déménagement je prendrais encore UHaul c'est certain. Ceux de qui on a loué à Évain sont des gens charmants. Vous devriez faire votre sondage en français aussi.

Denyse R. 
Rating:
5.0

Customer did not leave a comment.

Luis Henry G. 
Rating:
5.0

Customer did not leave a comment.

ousseynou K. 
Rating:
5.0

Customer did not leave a comment.

stefany D. 
Rating:
4.0

Customer did not leave a comment.

Daphne R. 
Rating:
4.0

Le magasin était fermé et on ne savait pas trop où laisser la remorque

johanne M. 
Rating:
5.0

Customer did not leave a comment.

gaston T. 
Rating:
2.0

Confirmer notre réservation avant 4jours avant notre déménagement très stressant ne pas savoir si nous aurons le cube mauvaise gestion des retours

Guy A. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

ERIC D. 
Rating:
5.0

Customer did not leave a comment.

Jocelyn L. 
Rating:
5.0

Customer did not leave a comment.

Donald P. 
Rating:
4.0

Customer did not leave a comment.

Pierre M. 
Rating:
5.0

Customer did not leave a comment.

Eric L. 
Rating:
3.0

Customer did not leave a comment.

MICHEL T. 
Rating:
5.0

Customer did not leave a comment.

Fabrice L. 
Rating:
5.0

Customer did not leave a comment.

Francois G. 
Rating:
3.0

Actually they are not to bad, it's the fact that when we picked up the trailer one lignt was broken and my husband had to explain how to fix it so that we could leave with the trailer to move my son. So it would be normal for the employees to know how to do the repairs.

ANNIE G. 
Rating:
4.0

Make sure everything is functionnal, nothing is broken ( the ramp had one leg broken making it almost impossible to slide back in after loading the truck). Maybe the nature of the issue made it not easy to discover, so might not be the location's fault ?

Sylvain F. 
Rating:
5.0

Customer did not leave a comment.

ETIENNE C. 
Rating:
3.0

stop hiding fees

dan C. 
Rating:
5.0

Good

Michel D. 
Rating:
1.0

Customer did not leave a comment.

Kim G. 
Rating:
5.0

Customer did not leave a comment.

Association fore A. 
Rating:
4.0

Customer did not leave a comment.

YVES B. 
Rating:
4.0

Be open on saturday so we don't have to pick up the truck on the friday and paid 2 days location when we need it only on sunday morning.

Jean-Guy B. 
Rating:
5.0

Customer did not leave a comment.

Donald P. 
Rating:
5.0

Customer did not leave a comment.

donald P. 
Rating:
5.0

Customer did not leave a comment.

donald P. 
Rating:
5.0

Customer did not leave a comment.

Sylvie M. 
Rating:
5.0

Customer did not leave a comment.

André M. 
Rating:
5.0

Customer did not leave a comment.

jocelyn V. 
Rating:
5.0

A full gas tank at the pick up point with a full tank at the return point, the same as for rental cars would be mutch better.

Yvan D. 
Rating:
5.0

Customer did not leave a comment.

Richard V. 
Rating:
4.0

Customer did not leave a comment.

Mike L. 
Rating:
5.0

Customer did not leave a comment.

alain B. 
Rating:
5.0

Customer did not leave a comment.

Serge D. 
Rating:
5.0

Customer did not leave a comment.

Roger G. 
Rating:
5.0

Customer did not leave a comment.

christian gerald M. 
Rating:
5.0

Customer did not leave a comment.

valerie A. 
Rating:
5.0

Employee quickly inspected, was empathetic to my near accident and found info on new truck assigned to me to replace broken one during journey, including different fuel levels returned. I received final invoice via e-mail and was surprised to find an additional charge of $209.20 plus taxes as I thought I had made all additional payments when I collected vehicle on 2 Aug. Can you explain?

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

samuel M. 
Rating:
5.0

Customer did not leave a comment.

gaston T. 
Rating:
5.0

Customer did not leave a comment.

donald P. 
Rating:
1.0

J'ai reçu un mauvais services !

wassif B. 
Rating:
5.0

Customer did not leave a comment.

maxime D. 
Rating:
5.0

Customer did not leave a comment.

francis M. 
Rating:
3.0

I would recommand it even though the vehicule wasn't much clean. Cost are competitive and vehicules used to be available.

yannick B. 
Rating:
5.0

Customer did not leave a comment.

Genevieve L. 
Rating:
5.0

Customer did not leave a comment.

ass forestiere A. 
Rating:
5.0

Customer did not leave a comment.

donald P. 
Rating:
5.0

Customer did not leave a comment.

donald P. 
Rating:
5.0

Customer did not leave a comment.

ass forestiere A. 
Rating:
5.0

Customer did not leave a comment.

Manon R. 
Rating:
3.0

Customer did not leave a comment.

Marc Antoine R. 
Rating:
2.0

Un meilleur service à la clientèle. On n'a eu la confirmation qu'on allait avoir ce qu'on avait commandé à peine 2-3 jours avant notre départ. De plus, on a pas eu exactement ce que nous avions demandé.

Maxime B. 
Rating:
5.0

Customer did not leave a comment.

GHISLAIN B. 
Rating:
5.0

Customer did not leave a comment.

GHULAM F. 
Rating:
5.0

Customer did not leave a comment.

Gilles E. 
Rating:
5.0

Customer did not leave a comment.

Nicolas P. 
Rating:
5.0

Customer did not leave a comment.

dany D. 
Rating:
5.0

Customer did not leave a comment.

guillaume L. 
Rating:
5.0

Customer did not leave a comment.

FERME D. 
Rating:
4.0

Actually the location of the trailer was not good at all for my car. You should change the recommendation, also considering it was 30$ higher. And I understand that you do all you can to anwser the reservation within the city, just make sure to inform the customer of the possibility that he will have to get truck elsewhere. I wasn't from the start and it took me 3 hour more time and 40$ for the fuel. I have to say that other than that, everything was awesome, customer service in french was efficient and fast.

Alex D. 
Rating:
2.0

The inside of the truck and the windshield was very j dirty . When I mentioned it the clerk told me that it was not their job to clean it. I questioned if there had been a safety check and maintenance done on this truck. The same clerk replied that they never do it. Not very reassuring when you have to travel 600 miles. This location is not giving U Haul a good image.

marcel D. 
Rating:
5.0

Customer did not leave a comment.

Sébastien O. 
Rating:
5.0

Customer did not leave a comment.

Pierre-Oliver S. 
Rating:
5.0

Customer did not leave a comment.

reagan D. 
Rating:
5.0

Customer did not leave a comment.

joel B. 
Rating:
5.0

Customer did not leave a comment.

aline C. 
Rating:
5.0

Très bon service! Merci beaucoup!

Sandra B. 
Rating:
3.0

Truck was ready on time but garbage and dirt on the flood. Inside windshield was very dirty. Mechanic maintenance sas excellent.

marcel D. 
Rating:
5.0

Customer did not leave a comment.

Dany R. 
Rating:
5.0

Customer did not leave a comment.

pascal P. 
Rating:
5.0

Customer did not leave a comment.

marie ange R. 
Rating:
5.0

Customer did not leave a comment.

kevin L. 
Rating:
5.0

Customer did not leave a comment.

ALAIN G. 
Rating:
1.0

Faire vérifier vos camions pour éviter les bris en chemin. Nous avons eu une très mauvaise expérience et nous ne louerons plus jamais chez vous.

Alexandra H. 
No reviews have been submitted for this location.

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