Customer Reviews for Lock & Leave Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lock & Leave Storage

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Sung Jun P.
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The dealer was great, I will not use U-Haul again however. They changed my reservation from 9am to 10am Which I don't have a problem with. However, the day I went to pick up the truck there was a system shut down for U-Haul. I waited over two hours to get my truck

Richard K.
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Customer did not leave a comment.

Wei X.
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Michael G.
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nicole L.
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Nothing to change everyone I can into contact with was great

Sheraz M.
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Customer did not leave a comment.

Jana E.
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James was the best and professional. We were very happy with the service

Richard S.
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Customer did not leave a comment.

Christina R.
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Super pleasant helpful knowledgeable and process took less than 10 minutes. Thank you.

Linda W.
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Customer did not leave a comment.

Caroline D.
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Fix the design flaw for the gas tank on the truck I used. Putting in gas caused the gasoline to bubble up and shut off excessively. It's dangerous.

Amir K.
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Customer did not leave a comment.

Elysse V.
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When I received the blankets they were not folded. I even had to go back and ask for all the items I rented. The next day I get a call saying the blankets aren't folded it will be an extra $25. Don't go to this location it is the actual worst.

Ferdinand A.
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Arrive at the location at 9AM and the office was closed. Guy arrived at 9:30AM and I asked what time are they supposed to open. He said annoyingly that he had to drive all the way from San Bernardve a ino. I didn't say anything and asked myself why should that be my problem. I told him I have a reservation and he responded "reservation for what?" Needless to say the guy hates his job and extremely rude. He's oblivious to the meaning of customer service. Customers pay for his salary and he should move on to another job that he'll more interested. I'm not going back to this location again.

Ira P.
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Veronica is a very nice person.

Randy E.
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Customer service was great, the rental process was easy and streamlined and the moving truck was clean and in good condition. Overall....great experience!

Luis G.
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Customer did not leave a comment.

Jonathan N.
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I had to wait over an hour for the place to open. They were suppose to open at 9 instead someone didn't show up till 1015. I don't have time to waste sitting around for people when it's their job to be on time. If I was late I would have been charged an extra day. It's only fair I'm reimbursed for my troubles.

erika G.
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Lora R.
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John S.
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George D.
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The Lady here was very helpful and friendly

Mary Beth C.
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terri V.
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Was not happy with mileage charges. I live in orange asked fir a van in orange they assigned me to Placentia because no van avail was in orange. This is not fair.

Allan R.
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Leslie S.
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Darren B.
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Bill J.
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Kris G.
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Paul V.
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Mary C.
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Trudy T.
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Having the truck at the storage unit was VERY convenient! Thank you

Nelson A.
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Tessie S.
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BRENDA B.
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Soni V.
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I love the staff at this location! I've been there twice this month & received amazing service! Vehicles were clean & well maintained but outside could use a wash. Overall, great experience!

Anne F.
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The truck that we rented was dirty,they should be cleaned more. And when returning the truck the clerk did not have change when we paid cash.Other than that it was all a great experience.

Bill G.
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Customer did not leave a comment.

Tracy R.
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Renting a truck was very easy at this location. The staff was very pleasant. I will recommend them to people I know! Thx Tracy

MARY C.
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Customer did not leave a comment.

Richard C.
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The most expensive rental on the planet. If need be, steal a truck and deliver your stuff before paying this company. Keep in mind, the company sets the rates not the vendor - and this is the case here. Good rental people and staff and accommodated me wonderfully - but the cost was high. Very high.

john K.
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craig D.
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John H.
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qi L.
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Daniel D.
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The customer service could be more friendly and helpful would be nice. It just feels like the customer service was just enough to be helpful but not anything more than that.

Thomas W.
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Customer did not leave a comment.

TWYLA R.
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No improvements necessary! Service was wonderful and easy. Thank you

Phuong C.
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Customer did not leave a comment.

josh S.
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The Gal who helped me at the front desk was amazing!!!

Robert S.
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Very nice staff. Everything ready when I got there. Truck was clean and safe - clean windshield & good tires.

Joseph D.
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Took an hour to rent out the truck, never inspected or gone over with us for issues, when we returned it with the same amount of gas in it and in same condition I got a bill for $300 additional dollars for damages that were never done to the vehicle. Money grab scheme. O and they left a bunch of moving pads in the vehicle which I just tossed aside but was still charged for them. Money grab scheme.

PATRICK R.
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Customer did not leave a comment.

armando T.
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The rep at this facility was proffional and assisted me well. My issue was when I was returning the vehicle, because of heavy traffic, I called to find out my options if late? When I called, other customer service answered and transferred me 4 times. I was told Tuesday, they were closed, so if I return it on Wednesday, I would be charged for twork days. I was never told this facility wold be closed Tuesday. My call got dropped 3 times.The 4th and last customer service rep was the only one who helped. She told me, the facility would stay ooen til pm, and she let your facility rep know and she waited for me. All great, and no extra charges.

mindy D.
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Blair H.
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Staff was very efficient and friendly.

Angie D.
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Gina L.
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Sandra T.
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Nikhil S.
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Everything went well. Would be nicer if the representative acknowledged me out of basic courtesy. A very simple "hello" or "thank you" would suffice.

CONNIE Z.
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Customer did not leave a comment.

Justin H.
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I was supposed to be able to pick up my van at 8am as a self service. When I arrived there was no van left outside. I had to wait an hour until the office opened to finally get my van.

LILET A.
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probably need more than one customer service on weekends. she was all by herself doing paperworks and getting the truck too with customers waiting. she was pretty quick though but it must have been stressful for her. other than the wait, excellent service!

Kevin S.
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Customer did not leave a comment.

Courtney S.
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They put a return time of 6pm and did not discuss with me. I was under the impression as long as I returned it that day/ night and did not keep overnight I was fine. Wrong!!! They charged me double for "two day rental" for the extra 4 hours I had the truck.... like my divorce and moving out wasn't hard enough.

Elizabeth A.
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Customer did not leave a comment.

anthony B.
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Very Quick & friendly !

Asad S.
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I went there and i found the truck and the dolly is wait for me and i asked for blankets the hirl there " I think Vinesa her name" givme the blankets without any extra charge !! When i went back to return the truck she also said i will not charge you for the dolly !!! They are amazing and I recommend this branch

ARACELY E.
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Customer did not leave a comment.

Jose G.
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Woong H.
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Verina E.
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Gerardo S.
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TOM B.
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i didn't know about the $20 rental charge on top of the $20 daily truck fee.

TIM S.
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Very nice ladies

Dania M.
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Customer did not leave a comment.

Warren L.
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Completely overpriced

Craig B.
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Service was excellant

Mike K.
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was not told ahead of time that mileage was $.89 a mile, very expensive in that regard. Didn't do a s much as I wanted because of the high cost of mileage

mike F.
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Good service, quality personnel.

Isabel U.
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Vanessa at the front desk was very helpful and efficient. Great customer service.

Travis W.
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Not waste customer time inspecting the vehicle if they purchase the vehicle protection

Richard S.
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I only drove 6 miles and was charged for 14. My attendant that helped me first did not tell me to check the mileage so I didn't think about it. When I came back they said I drove 14 miles which is impossible due to the fact that I moved .6 miles away from my old home. I drove the truck 3 times both ways. That in NO way equaled 14 miles. I had multiple witnesses to this event. These people nickel and dime you and don't tell the truth!

Tracie W.
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Marilyn M.
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SHANNON H.
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They shouldnt yell at their own customers over the phone.

SHENG Z.
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Definitely. Good service and friendly staff.

Howard L.
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Ac wasnt working, sliding door gets stuck. People were nice and friendly. But driving this weather without ac not good.. they should know if this is an issue.. 1.5 hours high 90s.. suffering heh..

Julio P.
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Wash the truck before giving to the next customer. Dirty on the outside in desperate need of a wash and in need of a vacuum.

Fred D.
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Customer did not leave a comment.

Glenn A.
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Samantha was the best customer service person within your organization I 've associated with. I will always return to this location.

Brent M.
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Customer did not leave a comment.

ROSS W.
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Christopher T.
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Tire blew out on the freeway. Had to wait an hour for help.

RYAN S.
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Fantastic service. Our additional mileage was waived due to U-Haul's (previously mentioned) mistake. We appreciate the excellent service! Thank you!

Odeth G.
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Customer did not leave a comment.

Terry O.
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Returned truck @ noon. Facility was closed for lunch. No place to leave truck and keys.

Brian W.
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Everything was very smooth, including the ride!

Marian M.
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Customer did not leave a comment.

Michael H.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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