Customer did not leave a comment.Alexander C.
Customer Reviews for Lock & Leave Storage
(U-Haul Neighborhood Dealer)
Placentia, CA 92870
(On Richfield just south of the railroad tracks)
Services at this Location:
- Mon–Sat9 am–5 pm
- Sunday10 am–4 pm
Special Operating Hours
- 5/29/2023: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Zachary N.
Everything went smoothly with our rental! We were able to pick it up from the employee easily - he was very friendly and helpful. Loading and unloading went smoothly and we were able to return it much earlier than expected. Again, the employee was helpful and provided all the information about the final billing for us and we were on our way shortly after. This was my first time renting a vehicle like this and I'm happy with the choice to go with UHAUL.Charles P.
They are very helpful. Environment was cleanShravan N.
Customer did not leave a comment.Kyle B.
I was disappointed about the fact that I unfortunately filled up $20 more in gas than when I picked it up bc I wasn't sure how much the truck uses. Unfortunately that extra money spent is gone and no reimbursementUlrich G.
Customer did not leave a comment.Elizabeth F.
The vehicle was left outside when there was an electronic gate . The employee was anxious to leave.William H.
FIX THE CABIN LIGHT...ITS REALLY HARD TO LOAD IN THE DARK....ANTHONY D.
Customer did not leave a comment.Allison S.
Recommend to my family and friends Very convenient. Thank you Staff was greatRosemary J.
The van is old and not well maintained. The shift not working so we have to call roadside assistance. It caused large delay and we have to spend plenty of extra time and work late.Jason V.
Customer did not leave a comment.Maria Fernanda P.
Customer did not leave a comment.David S.
Wonderful service. Thank you for your time and service.ROBERT H.
Ernie provided exemplary service. We highly recommend this location and will definitely use them in the future!Sharla B.
I can't remember her name but she was very kind and professional!MARTHA R.
Great service and equipment was clean and ready to goHeather B.
Customer did not leave a comment.ARIANE A.
Customer did not leave a comment.Bruce C.
There was no parking to leave your car which is a big inconvenience. Plus the uhaul made a terrible rattling sounds while driving.Brian H.
Nothing. Experience was great. Very helpful and kind. Truck was in great condition. Easy pick up. Would recommend to anyone.Garett L.
Customer did not leave a comment.Baylee N.
Customer did not leave a comment.Sin Ho K.
The parking lot outside the gate is very small and it was difficult for my ride behind me to park the car. The staff helped me very quickly and I was on my way. Friendly guy.Emily H.
Customer did not leave a comment.Leticia V.
Customer did not leave a comment.Maxwell R.
The truck was not clean but that didn't really matter to me - it's a moving truck. It ran well and I had absolutely NO problems. The customer service was GREAT! The overall rental process was so quick and easy! Thank you so much.Lynn M.
No parking for customers when renting van. Crappy neighborhood, would not want to park on street. Should be listed when renting!Warren H.
Clean inside of vehicles betterMichelle R.
Thanks to Walter. He's done a fantastic work and so professional and I friendly!Hussain A.
Customer did not leave a comment.Ralph S.
Customer did not leave a comment.Jeffrey P.
So easy..truck was super clean and the property manager was friendly.Linda M.
The van was clean, and the check in and out process was smooth; however, I was told that I could not park on the property because since it was not a primary U-Haul location, parking was reserved for customers who are using the storage facility, therefore, I would not be able to park my care on site. I had the option to either park my car in the residential areas or at the gas station, neither of which I felt fully comfortable with, for fear of being towed. Although the agent stated that no one had had issues before, it is still something that I wish I knew ahead of time, because I would have chosen another location.Kathryn V.
Customer did not leave a comment.Paul G.
Customer did not leave a comment.Matthew N.
Customer did not leave a comment.Jessica D.
Easy rental in a short notification time!JEANNIE R.
Customer did not leave a comment.Deborah C.
Customer did not leave a comment.Tim W.
The staff at lock n leave were very helpful and friendly. Just wish they had bigger trucks at their location.Dannessa G.
Customer did not leave a comment.David L.
Customer did not leave a comment.Pamela S.
Clerk was so nice and efficient ! ThanksJane Oyervides F.
Provide parking while using the uhaul. Excellent customer service.CHRISTIE S.
Very efficient location. Much appreciated!gary M.
Customer did not leave a comment.MICHAEL T.
James was very friendly and even put folly in my car. Thanks againMercedes M.
Nothing that I can think of. The staff was friendly and helpful.Mike S.
Outstanding customer service!MATTHEWTREVOR D.
Customer did not leave a comment.Thomas M.
The truck was dusty inside and I had to park my car 2 blocks away even though there was a parking area and I was only renting for 4 hours. No exceptions is what I was told. The only upside is that the staff was friendly.BLANCA A.
Customer did not leave a comment.STACEY S.
The location was very pleasant to deal with and helpfulHAROLD C.
Customer did not leave a comment.Randy E.
The gentlemen in the office was very friendly and helpful. I was very happy with the service. Thank youTERRY L.
James was very accommodating and super nice, very fast and easy rental. If I need any rental equipment in the future, he's my guy and Uhaul is my place.JAMES F.
We had an extremely smooth rental process for a U-Haul Cargo Van. I would highly recommend them!!!CINDY L.
Nothing to improve on:David L.
Regretfully, the rented van cargo area was dirty, including dirt and rat droppings and the outside needed to be washed. due to filthy windows. I cleaned the interior front and back and washed it so I would not be held responsible for its previous condition. Besides that it was a great vehicle, plenty of power to haul a cargo and a GREAT A/C to keep driver/passenger comfortable.Joseluis T.
The receptionist I'm not sure if her name is Rachel. She was very courteous and very nice. I wish we could all be the same with customers.YANAL Y.
James at Lock & Leave Storage was professional and very nice and helpful. He made the truck rental so easy and pleasant that I will remember this as my go-to place to rent a truck!Michele C.
The man the help me was awesome he made the whole experience 1000 easier!!!PAMELA I.
There is no parking for UHaul customers. I was told to park at a gas station or park a block away. UHaul locations need parking, not expect customers to walk across busy streets and major intersections because the location has no parking assigned for UHaul customers, only their other storage unit customers.ROBERT B.
Sooo...we got a seemingly good uhaul truck and drove to Bend OR in one day on 6/1/2021. A long day of driving and all was well. We parked truck in the driveway and the next morning off-loaded the rest of the items. But overnight a gas leak had developed and was streaming out from underneath. When we drove it to the Bend location the person who check me in said the gas leak was a patch job that had deteriorated and was "sketchy" for us to be driving it. I have to rate the Placentia location as "Poor" because they should have known there was a patch job and warned us or taken the truck off-line. My partner and I, in retrospect, felt endangered or at the minimum we might have had to call UHaul for another truck from the road. Thankfully these things did not happen.GEOFFREY G.
Customer did not leave a comment.IRMANICOLE L.
Customer did not leave a comment.JEANNIE R.
i was pleased with the location overall. the young lady that helped me when i checked it out was very nice and professional.SHIRLEY S.
Customer did not leave a comment.ELISE K.
The customer service was outstanding. Very friendly on site manager. This is how customer service should be.Deborah A.
Customer did not leave a comment.Julio L.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.cesar M.
Customer did not leave a comment.LEONARD S.
Customer did not leave a comment.DOUGLAS B.
everything goodDongeon L.
The dealer was great, I will not use U-Haul again however. They changed my reservation from 9am to 10am Which I don't have a problem with. However, the day I went to pick up the truck there was a system shut down for U-Haul. I waited over two hours to get my truckSung Jun P.
Customer did not leave a comment.Richard K.
Customer did not leave a comment.Wei X.
Customer did not leave a comment.Michael G.
Nothing to change everyone I can into contact with was greatnicole L.
Customer did not leave a comment.Sheraz M.
James was the best and professional. We were very happy with the serviceJana E.
Customer did not leave a comment.Richard S.
Super pleasant helpful knowledgeable and process took less than 10 minutes. Thank you.Christina R.
Customer did not leave a comment.Linda W.
Fix the design flaw for the gas tank on the truck I used. Putting in gas caused the gasoline to bubble up and shut off excessively. It's dangerous.Caroline D.
Customer did not leave a comment.Amir K.
When I received the blankets they were not folded. I even had to go back and ask for all the items I rented. The next day I get a call saying the blankets aren't folded it will be an extra $25. Don't go to this location it is the actual worst.Elysse V.
Arrive at the location at 9AM and the office was closed. Guy arrived at 9:30AM and I asked what time are they supposed to open. He said annoyingly that he had to drive all the way from San Bernardve a ino. I didn't say anything and asked myself why should that be my problem. I told him I have a reservation and he responded "reservation for what?" Needless to say the guy hates his job and extremely rude. He's oblivious to the meaning of customer service. Customers pay for his salary and he should move on to another job that he'll more interested. I'm not going back to this location again.Ferdinand A.
Veronica is a very nice person.Ira P.
Customer service was great, the rental process was easy and streamlined and the moving truck was clean and in good condition. Overall....great experience!Randy E.
Customer did not leave a comment.Luis G.
I had to wait over an hour for the place to open. They were suppose to open at 9 instead someone didn't show up till 1015. I don't have time to waste sitting around for people when it's their job to be on time. If I was late I would have been charged an extra day. It's only fair I'm reimbursed for my troubles.Jonathan N.
Customer did not leave a comment.erika G.
Customer did not leave a comment.Lora R.
Customer did not leave a comment.John S.
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