Customer Reviews for Lock and Leave Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lock and Leave Storage

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Gary W.
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Customer did not leave a comment.

Yerlina A.
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Uhaul has the worst customer service I have ever experienced. I reserved a uhaul online for a specific time and desire location. The following day I was told by my desire location that they did not have my reservation on file. They called Uhaul, Uhaul said they had moved my desire location to another place. I drive down there, the new location indicated they don't have the Uhaul ready until 4 hours later. This messed up my day, as it was all planned out. Worst customer service ever!

Miguel S.
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Customer did not leave a comment.

Michael A.
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The people at the Reedley location were fantastic, friendly and efficient. The UHaul App failed at every level. Thankfully these people were there to take care of me instead of the poorly designed and non-functional App which the website highly recommended!

Michael F.
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Customer did not leave a comment.

Fernando S.
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Vivian W.
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Quick & easy, thank you

Denise W.
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Make the online pick up/drop off easier.

veronica O.
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Customer did not leave a comment.

MILTON A.
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Easy drop off. Online check-out.

Beau S.
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Windshield and outside mirrors were filthy. But this is the only time i have ever had a uhaul truck like that in the last 10 years so no big deal

Brian S.
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The customer service was stellar and the attended was absolutely beautiful.. I should have asked her to dinner. ??

Sylvia C.
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It was a great, clean, safe location.

Bobby A.
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Customer did not leave a comment.

Martin F.
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For AC to blow colder air.

sherry P.
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Desiree B.
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Margaret H.
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Margarita C.
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Maria O.
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KATHERINE N.
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Kathleen P.
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George S.
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Mark D.
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Lindsay was awesome! She was very helpful with the whole process.

william P.
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gilbert M.
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rudy G.
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ADRIAN G.
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Gayle F.
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The location didn't have the dolly or moving pads that I requested. They said they don't carry them there and made several requests to uhaul not to list them as available at their location

Kishan P.
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Jeff M.
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Margarita C.
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Not much...the candy was already on the desk.

Steve M.
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Paula was really helpful.

Steve M.
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Paula was GREAT! We had to make adjustment to rental and she was very helpful! Will be back another time.

Jesse M.
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Samuel B.
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ROALIA M.
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Great service all around. Very helpful answer all my questions. Very polite person. I would recommend this location.

Keri B.
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Jennifer J.
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Erynn S.
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JOSE B.
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Wayne D.
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sandra N.
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I can't think of 1 thing to improve on : ) The personnel was professional, efficient & friendly. The truck ran great (kind of a gas guzzler tho) & I had an excellent Uhaul experience! thank you

John P.
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Daniel R.
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Tambra N.
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The right rear tire was flat but Paula the manager had someone out right away to have it replaced. Thank you Paula

Peter S.
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Jerry B.
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Kenneth T.
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We were treated great by the representative when we picked up the truck and overall had a very good experience. We wouldn't hesitate to come back. Thank you. Ken

darrell H.
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JOANNA T.
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cliff U.
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ESTELLA T.
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Nothing

EMILIO S.
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jorge C.
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They treated me realy kind and professional

Robin F.
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mario G.
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The support late in the evening was poor. I called to ask about dropping off at this location and the customer service rep was not helpful at all. She said this location could not take a drop and to come back the next day even though I had been told I could drop off here by the first location I purchased at. She said there was nothing that could be done until morning or two days later because the business was closed. When I told her I might be charged more she said she couldn't help me.

Bruce B.
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roto R.
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Adriana M.
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MICHAEL S.
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the truck was dirty had to wash the front and windows

bryan B.
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first thing I was sent to the wrong location to pick up a trailer at 9:30 then I found out where I was going to get the trailer from a place that did not have it and so when I picked it up it was already after 10 and still my time was being used up and asked to hang on to it until 4:40 in the afternoon because 6 hours was not enough time it should be a full day and when renting, I returned the trailer I was charged more than what the quote was so no I would not do this again nor let my friends and family do this

Marcos G.
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Excellent people excellent service

Anthony C.
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Customer did not leave a comment.

Chris B.
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Great, friendly service!

GEORGE M.
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Andrea E.
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Martha G.
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Make renting the bigger trucks a little cheaper

Burneall E.
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Customer did not leave a comment.

RIGOBERTO V.
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Fast and good service

cliff U.
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The people at Lock and Leave are the best.

wayne S.
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Customer did not leave a comment.

Mark S.
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Lynnette S.
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I rent this trailer every week and I want to drop off in Selma but there's always an issue and I have to drop in Reedley where I picked up. Is there anyway I can pick it up from Reedley and drop off in Selma so that I can rent it from Selma?

Harry K.
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My first time at a U-Haul. The staff was kind and courteous. Overall, a really good experience for me.

JANET L.
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Customer did not leave a comment.

Cynthia T.
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LYNNETTE S.
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The lady that first helped me is amazing. Also, when I returned it two young girls were working who went above and beyond in getting trailer returned, from lifting off truck to making sure credit was applied correctly.

Daniel O.
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Customer did not leave a comment.

Sam G.
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The person helping me, Bre, was incredibly cheerful, friendly, and helpful.

Inez D.
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jose S.
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MIKE E.
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I have rented quite a few u-haul trailers during my recent move and this place was by far the best. No problems checking out and checking in. Equipment was available and ready when I arrived. Unlike some places where people were disconcerned with the job and unfamiliar with the computer system, The person I dealt with at this facility knew exactly what to do and how to do it. Good Job.

dan A.
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Local agents, including the one i used are hreat people. Your reservation line people are pretty much terrible. The local agent was awesome but every person I talked to at reservation number was terrible. Ignorant, untrained, pushy or just bad attitude. Really, really bad. Needs much more supervision or training.

billy M.
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Customer did not leave a comment.

LARRY D.
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Candace O.
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The two ladies in the office were very friendly and knowledgeable. I will definitely use this location again just because of the customer service :-)

VERONICA P.
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Customer did not leave a comment.

STEVE M.
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Great location for my needs. Very friendly staff and easy drop facility.

KATHLEEN D.
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ABLE G.
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Thank you for a great service

Linda A.
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Great customer service!

MELVIN G.
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Customer did not leave a comment.

Rudy G.
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friendly and accommodating service

TOM W.
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it was excellent and friendly service!

TERRI B.
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I was unhappy about having the 26' truck that I reserved become a 15' truck. I was told multiple reasons for the switch (e.g., Reedley never gets the big trucks. A guy reserved a 26' truck 2 days before you and we only got 1, so you lost it.) They did provide extra miles so that I could make multiple trips, but the switch still meant extra fuel and labor (moving help) costs for me to cover at the last minute. I was also given an appliance dolly and a regular dolly. I had reserved an appliance dolly and a flat dolly for moving dressers, couches, and odd shaped furniture. That was a real inconvenience on a 100+ degree day, because it meant that we had to lift and carry each piece. They also gave me the address of a U-Haul place to leave the truck in Tulare that was no longer in business (Valero station on Inyo). This caused me additional stress as the Valero station on Inyo sent me to one on Cross and J Street, which they thought took over the U-Haul business. I finally called U-Haul and was given multiple locations with one on K Street being available for late night drop offs. The place was not well lit and there wasn't a real indication if we were leaving the truck in the appropriate spot at the U-Haul/Tow company. We left it on the street by their yard. Everything was locked up and no signs were visible about what should be done for an after hours drop off. All of this made for a long day as we started at 6 am and did not get to leave the truck at an actual U-Haul place until 10:00 pm. I am not happy about this U-Haul experience. I have used your company in the past for moving my adult children, my mother, and myself. You may have lost my future business, as moving is stressful and expensive enough without all of these unexpected expenses and hassles.

Loren N.
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Loved the service. I will highly recommend you to all my friends!

James B.
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Customer did not leave a comment.

Neal L.
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Aaron T.
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No reviews have been submitted for this location.

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