Customer Reviews for Lockharts Auto Service Ltd
(U-Haul Neighborhood Dealer)

524 reviews

415 Sherbrooke Rd   Summerside, PE C1N4J8
(Hwy 2 & Central St)

(902) 436-5276

Hours

  • Mon–Fri
    8 am–6 pm
  • Saturday
    8 am–5 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(902) 436-5276

415 Sherbrooke Rd
Summerside, PE C1N4J8
(Hwy 2 & Central St)

Services at this Location:

Hours

  • Mon–Fri
    8 am–6 pm
  • Saturday
    8 am–5 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/25/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Darryl C. 
Rating:
5.0

Customer did not leave a comment.

Todd C. 
Rating:
2.0

Customer did not leave a comment.

Joshua C. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
3.0

Customer did not leave a comment.

Derek R. 
Rating:
3.0

This was not the scheduled location for the pick up. The people were helpful. The trailer had a marker light out.

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

KEITH M. 
Rating:
5.0

It would be nice if more equipment was available.

Roy H. 
Rating:
5.0

Thanks again

STEVEN D. 
Rating:
3.0

It's a small family owned garage and they were very helpful. The online inventory did not reflect their inventory, so calling to book is advisable.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

MYRNA B. 
Rating:
5.0

The air conditioning didn't work in the truck but other than that it was fine. Lockhearts was great to deal with for my rental.

Donnie B. 
Rating:
4.0

Having more options for trailers and trucks would be nice.

Lorne J. 
Rating:
5.0

Customer did not leave a comment.

Douglas C. 
Rating:
5.0

Customer did not leave a comment.

Mitch L. 
Rating:
3.0

Customer did not leave a comment.

Ana B. 
Rating:
5.0

Customer did not leave a comment.

Lawrence C. 
Rating:
5.0

Great service!

Murielle J. 
Rating:
1.0

Customer service/etiquette needs to be improved. The man was very “salty” to me because he did not want the trailer to leave PEI. Made me feel guilty that I was taken the trailer off the island. He hooked me up and sent me on my way - without even checking the lights - felt rushed. When I returned it to Dartmouth they said there was a wire broke for the lights. I guess I had no lights from PEi to Dartmouth. The trailer was supposed to be available in Charlottetown BUT had to drive to Summerside to pick up.

Brian G. 
Rating:
3.0

When I booked the truck I had said 1 bedroom apartment. When the truck was picked up what was booked for me would possibly hold a dorm room. They did supply us with a bigger truck for the same cost but it was in such bad repair that I was scared for my son to drive it. The brake light indicator light was on. The truck wouldn't stay between the lines,it kept pulling hard to the right. It was a horrible drive from PEI to NB. When we returned the truck these issues were told to the staff in the Moncton location and the ready didn't seem to care

Colleen P. 
Rating:
5.0

Brakes were poor.

Rob C. 
Rating:
5.0

Customer did not leave a comment.

Kathryn S. 
Rating:
5.0

Customer did not leave a comment.

Craig S. 
Rating:
4.0

The tire on the tow trailer should have been inspected before we left maybe would have prevented the blown tire that we waited over 5 hours to have repaired.

Diane C. 
Rating:
5.0

Customer did not leave a comment.

phillip C. 
Rating:
2.0

The truck was very dirty inside and very noisy. You couldn't hear your partner speak It was like you were in a wind storm. Even if they would of sweep the mud from the floor might of helped or took a cloth and wiped the interior down I don't think it was wiped down for covid for sure We have used uhaul many other times and the trucks and vans were clean. Guess you win some and lose some and this was a big lose

Calvin M. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
1.0

Rep was rude

Harnek S. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
5.0

Customer did not leave a comment.

Nicolas J. 
Rating:
5.0

Customer did not leave a comment.

Brian E. 
Rating:
5.0

Customer did not leave a comment.

Roy H. 
Rating:
3.0

Had the wrong advice from a U-Haul representative. This end up by being charged 280$ without explanation or authorization .

François R. 
Rating:
5.0

Everything was as it should be.

David C. 
Rating:
3.0

Customer did not leave a comment.

Marvin E. 
Rating:
5.0

Everything went smoothly, was a pleasure to deal

rennie V. 
Rating:
5.0

Customer did not leave a comment.

HINDERIKUS R. 
Rating:
5.0

Amazing service. Really helpfull and kind!

Jeremie G. 
Rating:
1.0

We had to travel 1.5 hours to pick up the truck, then pay $50.25 to cross the bridge from PEI back to NB, that is 3 hours of time and the toll fee. We were given a discounted rate on the truck for this inconvenience, but I would have rather had a pick up location closer to home.

Laura H. 
Rating:
5.0

All was excellent

Chris M. 
Rating:
4.0

Customer did not leave a comment.

Kipp P. 
Rating:
5.0

Customer did not leave a comment.

Cohen H. 
Rating:
5.0

The young guy at the counter was very professional, efficient and kind.

Rosemary B. 
Rating:
4.0

Less then a quarter of a tank of gas when I picked up . Had to stop for gas almost right away .

mitch P. 
Rating:
2.0

I think they shouog inform me what was the most inexpensive way to make my trip !

Theresa M. 
Rating:
3.0

They do not have 24/7 pickup despite being able to set up an order for this location. I was delayed by over 12 hrs having to wait for them to re open. I would recommend removing them from online booking or having them upgrade their system to accommodate this feature.

Diana C. 
Rating:
5.0

Customer did not leave a comment.

Greg D. 
Rating:
5.0

Customer did not leave a comment.

ROHIT D. 
Rating:
5.0

Always great to deal with, fast and easy.

Mark S. 
Rating:
3.0

Customer did not leave a comment.

JESSICA C. 
Rating:
5.0

Customer did not leave a comment.

RANDY P. 
Rating:
5.0

The staff was so friendly and helpful.

Mark S. 
Rating:
4.0

Excellent staff and service!

JESSICA M. 
Rating:
5.0

Not a thing!

JOE A. 
Rating:
5.0

Customer did not leave a comment.

DARRELL M. 
Rating:
5.0

Customer did not leave a comment.

Ronald G. 
Rating:
5.0

Nothing to improve, very friendly and helpful staff. He made the return seamless and it did not take much time either. Excellent service .

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

DENNIS D. 
Rating:
5.0

Customer did not leave a comment.

ALLISON C. 
Rating:
5.0

Customer did not leave a comment.

Stephanie C. 
Rating:
5.0

Customer did not leave a comment.

GORDON R. 
Rating:
5.0

Outstanding vendor with a very personal touch!!! A very nice family owned business!!!

Barry R. 
Rating:
5.0

Customer did not leave a comment.

Yau Choi K. 
Rating:
5.0

Nothing. Extremely easy

Chris M. 
Rating:
4.0

Customer did not leave a comment.

Wayne M. 
Rating:
5.0

They are always courteous and helpful. Tks.Lockharts !!

CHERYL C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM ALYRE JO M. 
Rating:
5.0

Customer did not leave a comment.

DENNIS D. 
Rating:
4.0

Customer did not leave a comment.

CLARENCE JR B. 
Rating:
3.0

Great service

DEAN C. 
Rating:
5.0

Need more equipment at this location.

ROY H. 
Rating:
5.0

Great service, excellent.

Gurpreet S. 
Rating:
3.0

Have the proper-sized vehicle available. we booked this weeks in advance. We ended up with one larger than we needed, which added extra fuel expense.

Valerie M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN G. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Lockhart's provided a very simple, quick rental process. Trailer was clean and Dwight provided a thorough walk around an explanation on the operation of the trailer. Excellent customer service.

TROY C. 
Rating:
4.0

Customer did not leave a comment.

MARK GERARD F. 
Rating:
4.0

Staff had lots of issues with technology and caused me to be delayed for a considerable time.

ROBERT HEWITT M. 
Rating:
5.0

Customer did not leave a comment.

KISH F S S. 
Rating:
5.0

Customer did not leave a comment.

ALEC GORDON J P. 
Rating:
4.0

It was very quick, everything was ready when we arrived.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK M. 
Rating:
5.0

Customer did not leave a comment.

Nick C. 
Rating:
3.0

The truck was disgustingly dirty and smelled of smoke. I have allergies and was extremely sick by the time I returned the unit, which was only a 4 hour rental When I expressed my upset, it was met with excuses. I was not impressed and overpaid for use of a vehicle that made me violently ill

SHAUNA-LEE W. 
Rating:
3.0

Customer did not leave a comment.

Evan H. 
Rating:
4.0

I can't think of anything

DONNA P. 
Rating:
4.0

The female clerk is smart fast and very nice. The inside could have been wiped down better especially in these covid days. The inside was a bit dusty and needed some wipes on the dash, etc.

MARC C. 
Rating:
5.0

Customer did not leave a comment.

Eddie G. 
Rating:
5.0

Thank you !

CHERYL C. 
Rating:
4.0

Customer did not leave a comment.

Harinadha P. 
Rating:
5.0

These people are great! I called when we arrived in PEI and had to go isolated right away as per the entry requirements The Uhaul 15 foot truck was in the driveway. I didn't want anyone to drive it yet for their own protection even though I have the vaccine already. I was going to wait a couple days. This women at this location said, "we undertsand, the isolation is more important, keep the truck at your driveway and we will call you if we need it". A friend delivered it 2 days after. Smart and Nice here!

Marc C. 
Rating:
5.0

Courteous, staff. Convenient pick up and drop off time and place.

J S. 
Rating:
5.0

Customer did not leave a comment.

Matt P. 
Rating:
5.0

Customer did not leave a comment.

Brian T. 
Rating:
4.0

Customer did not leave a comment.

MICEAL M. 
Rating:
5.0

Customer did not leave a comment.

Lyndon N. 
Rating:
5.0

Great service..Thank you

Brian Todd S. 
Rating:
5.0

The service was great. Just wish the truck was equipped with 4wd!

Angie H. 
Rating:
5.0

Customer did not leave a comment.

Donald G. 
Rating:
3.0

Staff Marked fuel at 1/4 when it was only at an 1/8 of a tank. So I returned it at 1/4 to avoid extra charges.

Arthur P. 
No reviews have been submitted for this location.

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