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SCOTT D
Customer Reviews for Locksley Lane Deli
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
What a joke. I called to extend my rental, they charged my card...and then stopped charging it. Got an email that said it was overdue, responded, but its a no reply email. Called the number, told the woman I'd return 2 days later. She said no problem at all. The next day a police officer showed up at my house claiming the truck was stolen. Offered to drive it back, he said I couldn't because it was listed as stolen. So, they send a tow truck, and then charge me 500$ for the tow. What tow is 500$ for 20 minutes? I have aaa, could have towed it for free. What a scam.
Matthew KStill the best place to rent from and the best guy to do business with. Great customer service
Brandon AIt was a perfect experience. I would definitely go to the same UHaul location again!
Margaret CJust keep up the good job.
Hamid NHe is helpful
Holly AStaff were very helpful. Pick up and drop off were both simple and efficient. The equipment worked exactly as intended. Very happy with my experience. Will return to this location any time I need to rent from Uhaul.
Richard RGREAT SERVICE
Jim HVery helpful owner and rental was quick and efficient
Melissa BThis location has been the rock of uhaul in this area for years, Thanks
Doug GAlthough the truck was clean and easy to access, it had much damage to it. Some of which did not appear to be noted. We did make sure to note it all but felt we got a “less desirable” truck since it was one way.
Scott YNothing!
JIM NNothing! this person is nfriendly and helpful as he can be. Pleasure doing business with him.
JIM NVery professional and efficient in getting me set up and on the road.
Lewis JMoe is awesome
ANDREW GThe gentleman who runs this location was delightful, kind and understanding. Everything was exactly as it was described. We have already used this location previously and will continue to do so. Thank you!
Michelle LMoe has been doing an excellent job for years and when he helps, it feels like a family member is helping.
John KHelped me sort out gas being below level
Solomon BOwner is a great friendly guy, I always try to use this place.
Trent CThe gentleman made the return so easy and issue free. Very helpful.
Kristi AWhen ever I need a U-Haul trailer I always take my business to “ Moe “ and his Locksley Rd, Auburn CA store. Very personable and professional in service and follow up of the U-Haul services.
Ron SWonderful host keep up the personal touches and efficiency
Gabriel HQuick service
TROY CMo is the best!
Edwin MGentlemen was friendly and helpful. He took time to call after we dropped off U-haul at another location, to make us aware of additional charges. Uhaul website was down so no documentation that it was returned.
Daniel CFastest checkout ever" No wait, prompt service, truck parked up front, key ready to turn. This is what customer service should be.
Florian RI absolutely love Mo, he is always so friendly & helpful.
KELLY AMake sure all locations on the encourage are real
Justin KThe owner is great and so is the equipment, I told him the project I was working on and he made a recommendation that worked perfectly.
Andrew ZVery fast transaction and easy return! Highly Recommend
Christine VWish the trailer had a stand so it could be easily unhitched.
BRIAN CFantastic service. Highly recommended.
Geoff GFast and easy. Very helpful and knowledgeable.
jorgen kMoe has always been a pleasure to work with throughout the years. I always felt he was looking out for my best interest and trusted him completely.
James CClose by, pleasant reception and quick drop off.
RANDALL TThe service couldn't have e been better.
James CReally other than it being out of sight on a side road nothing else needs to be done. The man servicing us was very knowledgeable, honest and good. We both really liked the man.
mark lMo is awesome, best location I've ever been to, and there have been many.
James BOwner was on top of it, ready, quick and nice
JODY CI have done business with this U-Haul location and franchise owner in the past with each experience being an absolute pleasure and success. I would Highly recommend this location to friends and colleagues.
RONALD SMo was Amazing host,great experience!
ron hAmazing experience
moses rI was very happy to find an actual person to talk with, and at a convenient location! Also, Mo was so nice and helpful and easy to work with. It was a bit of a struggle to find a truck in the vicinity of my neighborhood (Combie Road near Lake of the Pines), so I hope that you folks will consider keeping this location active. Some of us older folks (retired) aren't super crazy about using apps, and the customer service at this location is exceptional.
DEBORAH GI needed a tow dolly there was one available but because it was stolen prior the CHP had not released it back to you guys I was upgraded to the trailer which was more than adequate and the attendant was super helpful and very fast I would recommend this U haul over any around.
Jeremy PNothing, all was good!!!!
KEVIN MI love working with Moe. A really great guy.
NANCY VNot your highly polished drop off location, but the manager is always helpful and efficient!
RONALD PMo is the best, this is the fourth time I’ve used him for moving in and out of Auburn. Couldn’t recommend him enough.
Stuart W