we will rent here again
BRUCE S
Customer Reviews for Locksley Lane Deli
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always love this uhaul location.
Michael BThe owner checked the ac and verified that it was not working. Said he was going to pull the truck off line and that we should be compensated. Very nice man
CURTIS FI was forced to drop off 30 miles further away than I requested which was seriously inconvenient and not financially cool because I was being charged by the mile. No one from this location offered me compensation for my time, miles or gasoline for the extra distance nor for the gas needed for my wife to come pick me up. I won’t be returning any uhaul equipment to anywhere other than where I requested in the initial check out again.
CHRISTOPHER BI reported lights coming on and the man didn't care, said haul would check it over. Unacceptable. I have rented many times before, and it's crap now.
dawn sLower your prices... It cost 60% more to rent a pickup than the last time! Great location and service, but I won't be back unless I'm out of all other options.
Robert HThis drop off location was awesome
CHRISTOPHER SThe manager was very friendly and helpful.
Jerry UMoe was so helpful and showed up how to use and appliance dolly! We really appreciate that!! Best U-haul experience I have ever had!!!!
DENNIS MThe owner/lot attendant was extremely rude and unpleasant. He spoke brusquely to me and acted as if he was doing me a favor renting me a trailer. As the customer, one would expect that U-Haul would treat its customers with respect. He was adamant about the reservation time and when I was inadvertently delayed, due to an emergency, he insisted that the rental 24 hours started at the time of the original reservation and that I had to return the trailer 24 hours from the original reservation time (12:00 noon) thus I paid for 24 hours but only had the trailer 21 hours. He demanded that if I failed to return the trailer by noon the next day he’d charge me for two days rental. His Inflexibility dismayed and upset me. Again treating me poorly and not as a valued customer who has repeatedly rented items from your company for many years.
James RHave rented from here before the proprietor is very knowledgeable and helpful
ALLEN BMo is an amazing person who takes his time and makes sure everything is correct and ready. This is my go to for rental needs.
Raymond TThis location is great.
JACOB CMoe the owner is always helpful and does all he can for his customers!
Michael KNice guy running the place.
Faramarz SExcellent service. A storm was coming and we wanted to pick up the truck a day earlier to beat the storm. He went out of his way to accommodate us. This kind of above and beyond service doesn’t exist anymore!
WILLIAM CDid a great job
Ed TFantastic customer service. Will be back!
Andrew GMo was very helpful from start to finish. I really appreciated the clear communication and how quickly he got me in and out.
Shane HMo is awesome. I have used him several times.
Paul ZThe manager is a true professional you would do well to learn from this manager and apply his skill set at all your locations!
robert hVery friendly and helpfull U-Haul location. I will definitely be using this location again and again. Especially since I rent moving trucks every week.
Michael LThe store manager is courteous, friendly, fast, & efficient.
Armando CVery helpful Convenient Have rented from this location 3 times, great In and out, no waiting, organized
SEAN KGreat service.. Loved the guy who helped us..
Erika HMo is the best
Paul ZVery efficient and friendly
ROCKY CMoe and Krystal were next level with exceptional customer service. Thank you Brook the bottom of my heart.,
Michelle KThe cab of the truck smelled like someone smoked marajuana in there. The reverse/backup light was not operational making it difficult to reverse.
DANIEL RWonderfully managed and great customer support.
JEFFREY MStaff was extremely helpful and friendly!
Renee FExcellent customer experience every time!
MICHELLE RNothing. Moe is fantastic. Thank you.
rudolph jFantastic owner who was very helpful
Christopher BNothing to add other than the billing software tried to add the declined $25 additional insurance. Check in / out was quick - zero complaints.
DANA LVehicle was ready when I arrived. Moe was personal and quick to get paperwork done. All was great, no change necessary.
Phil BAwesome person at the location. Great communication and equipment
Walter HI’ve rented many truck from this location. Mo is helpful, knowledgeable, and courteous. I will continue to rent from this location.
Lynnette IVery helpful
ADAM MThe owner/manager is the best; very friendly, efficient, got us in and out in less than 15 minutes and we didn't have a reserved truck. He answered the phone, was there during business hours, just the best overall customer service in a long time, we needed to extend the time, he said no problem, took care of right that moment and the billing was accurate even with the changes. Highly recommend this location/manager
Robynn MRental manager is fast & courteous.
Armando CGreat representation by personal in charge
ROBERT BWe have rented from this specific location many times over the years. The Gentleman who runs the place has always been friendly, professional and helpful. Another thing I have noticed is that this U-Haul location has alway had what we needed.
DEBBIE LMoe is a nice guy, and is a big help.
James HNo need to improve, everything was great
John WThe vehicle and the customer service was fantastic. Unfortunately I was charged for two days when I returned the unit the same day. The app didn't properly check the unit in no matter how many times we tried to conferm the location drop off, and never completed the drop off check in. I can't say it's a great way to do business. Thank you Schawn Franklin.
Schawn FSomehow my reservation went to another location. I did not want to go to the other location and was sure I reserved at this location. I'm sorry I didn't catch his name but he took it in stride and took care of everything and next thing you know I'm on the road which is what needed to happen. I'm very grateful for his help and he did an excellent job!
Clayton BThe gentleman at the front desk does a wonderful job of getting you what you need and getting you on your way, very pleasant man.
ELISSA SWe had a laugh about my trailer reversing skills but we got it done as a team! Very friendly and efficient. It was a great location for a drop-off.
WILLIAM LGreat job. Thank you
Luis JIncredible fast friendly customer personalized service! Great guy!
Mark CThe gentleman at Loksley Lane is tops. Always enjoy renting and or returning equipment to him.
PAUL BExcellent experience, highly recommended.
Samuel MI appreciated the onsite assistance after I could not access vehicle remotely as advertised. In person service was efficient and accurate. Thank you!
JENNIFER CU-Haul attendant was very courteous and helpful. Everything went better than planned!
Armando C